MEAS 109 Study Tool
Few patients are willing to wait more than ______ minutes.
20
What are the 3 components to consider while scheduling?
Available facilities Physician's preference and habits Patient needs
What does a medical assistant do in the appointment book if the doctor has a surgery at 9:00 a.m. and it will last about an hour?
Block off 2 hours in the appointment book
Advance scheduling
Booking an appointment several weeks or even months in advance
Locum tenens
Choice Substitute physician hired to see patients while the regular physician is away from the office
c/o
Complains of
cons
Consultation
Which of the following are strategies that patients sometimes use to avoid waiting at the medical office?
Deliberately arriving after a scheduled appointment time Walking in without an appointment and expecting to be seen Arriving earlier at an appointment in hope of being seen sooner
Itinerary
Detailed travel plan listing dates and times for specific transportation arrangements and events, the location of meetings and lodgings, and phone numbers
In a paper scheduling format, how is it indicated that a time slot is unavailable?
Draw an "X" through unavailable time slots.
Which of the following are advantages of computerized scheduling?
It blocks off slots for emergency appointments. It keeps track of patient attendance.
Which of the following are characteristics of a well-managed appointment book?
It presents the office in a positive, professional manner. It is key to patient continuity of care.
NP
New patient
NS
No-show patient
Which scheduling feature allows patients to schedule themselves or request an appointment on the Internet?
Online scheduling
pt
Patient
PT
Physical therapy
re
Recheck
ref
Referral
Minutes
Report of what happened and what was discussed and decided at a meeting
RS
Reschedule
Overbooking
Scheduling appointments for more patients than can reasonably be seen in the time allowed
Open-hours scheduling
Scheduling in which patients arrive at the doctor's office at their convenience and are seen on a first-come, first-served basis
Cluster scheduling
Scheduling similar appointments together at a certain time of the day or week
Which of the following have been barriers to implementing an online scheduling option for some medical practices?
Security Cost
surg
Surgery
S/R
Suture removal
Double-booking system
System of scheduling in which 2 or more patients are booked for the same appointment slot, with the assumption that both patients will be seen by the doctor within the scheduled period
To schedule an appointment, what are the three major pieces of information needed from the patient?
Telephone numbers Full name Purpose of the visit
Modified-wave scheduling
Variation on the wave scheduling method
A well-managed ______ is the key element of an efficient patient flow.
appointment book
Being able to access an appointment schedule from multiple areas in the office is an advantage of ______ scheduling.
computerized
Because medical appointment books are legal documents, the schedule should be written in
ink
The basic format of an appointment book, established by blocking off times on the schedule during which the doctor is able to see patients, is a
matrix.
Having a properly maintained appointment book shows respect for everyone's time and creates an efficient ______ flow.
patient
In order to schedule appointments efficiently, you must have a guideline of how much ______ visits are expected to take.
time