MG 300 - EXAM 1 STUDY GUIDE

Reactive customer monitoring

_______ involves identifying and addressing client trends and problems after they occur. Business confidence assessment Competitive analysis Reactive customer monitoring Cognitive mapping

Operations management

_______ involves managing the daily production of goods and services. Contingency management Operations management Information management Systems management

Xenophon

_______ contributed to the history of management thought and practice by using the four functions of management—planning, organizing, leading, and controlling. Cato Sun Tzu Diocletian Xenophon

Gantt chart

A _______ is a graphical chart that shows which tasks must be completed at which times in order to complete a project or task. Gantt chart flowchart pie chart Pareto chart

specific environment competitors

A national pet supply retailer adds dog day care services to a dozen of its stores in large cities. Check all that apply. General environment Specific environment Technological Competitors

integrated

According to Mary Parker Follett, when two desires are _______, it means that a solution has been found in which both desires have found a place and neither side has to sacrifice anything. compromised repressed integrated dominated

Rate busting

______ occurs when a group member has a work pace that is significantly faster than the normal pace in his or her group.

acquire healthy snack food brands reduce the amount of sodium in Frito-Lay brand chips and snacks

After scanning the environment, Indra Nooyi wanted to use a cognitive map to help her summarize the relationships between the environmental factors and possible actions for PepsiCo. Which of the following would Indra list as potential strategies on a cognitive map? Check all that apply. Sugar content in Pepsi Cola is too high Customers want healthier food and beverage options Acquire healthy snack food brands Reduce the amount of sodium in Frito-Lay brand chips and snacks

False

Changes in the technological environment are always an advantage for organizations. Check all that apply. True False

customer

Keany Produce Co., a family-run produce farm in Maryland, provides organic greens and vegetables to Sweetgreen, a salad restaurant. Sweetgreen requires sustainable raw ingredients. For Keany, Sweetgreen impacts the ______ component of its specific environment.

culture

Managers work in an internal environment, which includes _____

Communication Impact of management attention Acceptance of authority

Mary Parker Follett Elton Mayo Chester Barnard

managers owners

Max Weber believed that _____ not _____ should make promotion decisions in an organization.

Human Relations Management Operations management Contingency approach scientific management

Strategy You make sure that when you hire new people, you remember that workers grant managers their authority, not the other way around. You also look for workers who are skilled in cooperation, so they will work more effectively with others to make the organization successful. Looking at sales reports, you realize merchandise purchased at estate sales brings in a 200% profit and sells in 2 weeks while merchandise purchased from brokers yields only a 20% profit and takes 2 months to sell. As a result, you decide to buy all of your merchandise from estate sales from now on. A customer survey shows that the men who come into the store would prefer to be left alone while they shop, but the women who come into the store want to be asked if they need assistance. You tell your employees to leave men alone and ask women if they want help. You design a new sweater folding pad that cuts sweater folding time in half and train all your employees how to use it. This gives them more time to help customers, which leads to better sales.

in homes or small shops under one roof

The Industrial Revolution brought about several changes to jobs and organizations. One such change is that work was no longer performed ___________ , but now was performed ________.

industry regulation

The New York State Department of Financial Services (DFS) requires that banks and insurance companies have a cybersecurity program that will protect consumers' private data. For these banks and insurance companies, this impacts the ________ component of their specific environment.

contingency approach

The _______ to management holds that there are no universal management theories. contingency approach quantitative approach classical approach behavioral approach

high; difficult

The managers at Celgene are facing conditions of______uncertainty. This means that it will be_______ for them to make strategic decisions about the types of products the company will offer in the future.

Topic Communication Coordination Teams Impact of management attention Cooperation Acceptance of authority

Theorist Mary Parker Follett Elton Mayo Chester Barnard

Frederick W. Taylor Lillian Gilbreth

This individual worked tirelessly to find the "one best way" of completing work tasks. This individual was one of the first contributors to industrial psychology and their work convinced the government to enact laws regarding workplace safety, ergonomics, and child labor.

relationship behavior

Toyota is well known for having good rapport with its suppliers. If Toyota wanted to lower costs on its vehicles, it might go to one of its suppliers and help them figure out how to become more efficient in order to lower costs. That supplier can then provide Toyota with a lower-priced component and Toyota can lower their prices. This is an example of: opportunistic behavior. supplier dependence. relationship behavior.

Henri Fayol

Which of the following management theorists developed the idea that there are five functions of management: planning, organizing, commanding, coordinating, and controlling? Henri Fayol Henry Gantt Mary Parker Follett Chester Barnard

managers

According to Max Weber, in bureaucratic organizations, _____ should decide who gets promoted. independent directors shareholders managers organizational owners

creating a cognitive map

After scanning the environment, PepsiCo discovered consumers' desire for healthier food options. The company then thought about how this environmental factor related to the possible actions the company could take. Managers at PepsiCo likely depicted these relationships by: completing an environmental scan. creating a cognitive map. listing the threats and opportunities.

Synergy

Another person noticed the steering committee lacked anyone with a marketing background. He suggested adding an AOM member with marketing experience, possibly creating a committee that is more productive than one in which each member works alone. In other words, the marketing expert may create: A subsystem Synergy An open system A closed system

dynamic the pace of change complex number of factors that are changing scarce

At Celgene, the environment is _____ because of the _____ and _____ because of the______. Resources are_______.

economical technical sociocultural

BP stock prices falling 25 percent during the first month after the oil spill Using deep-sea submersibles to take pictures of the oil leak a mile below the surface of the water People moving from Louisiana to Oklahoma to avoid the effects of the spill

searching the surroundings for important events or issues that might affect an organization

Environmental scanning involves: identifying and addressing customer needs, trends, and issues after they occur. persuading consumers not to purchase a rival company's products or services. interpreting external threats to an organization and taking steps to combat those threats. searching the surroundings for important events or issues that might affect an organization

environmental complexity is high

Environmental uncertainty in an organization is highest when: environmental change is low. resource scarcity is low. environmental complexity is high. industry regulations are strict.

True

Environmental uncertainty is highest when environmental change and complexity are extensive and resource scarcity is a problem. In these environments, managers may not be confident that they can understand, predict, and handle the external forces affecting their businesses.

contingency

Fiedler's theory and others like it are called _____ theories, and they imply that the most effective management technique changes with the situation.

"Have you considered paying workers for what they produce? I found that when I paid employees by the piece, their productivity went up."

Frederick W. Taylor is speaking to a friend about scientific management. Which of the following statements might Frederick say? "Are you sure that everyone in the organization reports directly to someone else? Having a scalar chain is important—employees need to know exactly where they fit in the organizational hierarchy." "Have you considered paying workers for what they produce? I found that when I paid employees by the piece, their productivity went up." "Have you assigned responsibilities to a particular job, rather than to an individual? Companies operate more effectively when tasks are associated with positions and when those positions are organized in a hierarchy of authority."

high cultural values and high performance

Heidi talks in the video about her determination to protect the brand and ensure the safety of the animals in Camp Bow Wow's care, and at the same time, the business has grown from her original $80,000 investment to many franchises. You would advise Heidi that her company is characterized by

division of work

Henri Fayol believed that production could be increased by having each worker complete smaller tasks or job elements. This is known as: division of work. job rotation. remuneration.

esprit de crops

In the context of Henri Fayol's principles of management, the term _____ refers to developing a strong sense of morale and unity among workers that encourages coordination of efforts. status quo de jure quid pro quo esprit de corps

demographic characteristics of the people

In the context of organizational environments, the sociocultural component of the general environment consists of: the legislation and regulations that govern business behavior. tools and techniques used in the manufacture of goods. demographic characteristics of the people. expertise and knowledge of service providers.

motion study

In the context of scientific management, which of the following studies involved the breaking of each task or job into separate movements and the elimination of those that were unnecessary or repetitive to simplify work? Motion study Prevalence study Time study Feasibility study

suppliers

In the context of specific environment of organizations, _______ are companies that provide material, human, financial, and informational resources to other companies. suppliers distributors regulators vendors

domination

Next, you look at the problems in the department. Destiny and Marjorie seem to be using the ______ approach to conflict resolution that Mary Parker Follett warned against.

Information management

One steering committee member insists that the AOM choose the location by using state-of-the-art information management to compile data about member locations and members' history of attending past annual meetings. This reflects which approach to management? Operations management Information management Contingency management Systems management

clear division of tasks, responsibilities, and authority

Which of the following is a characteristic of a bureaucracy as described by Max Weber? Absence of a chain of command Clear division of tasks, responsibilities, and authority Prevalence of unwritten administrative decisions, acts, rules, and procedures Hiring and promotion of employees based on influential connections

Environmental uncertainty

_______ refers to the extent to which managers can understand or predict which environmental changes and trends will affect their businesses. Environmental uncertainty Environmental scarcity Environmental complexity Environmental sustainability

Story Artifact Hero

At a local university, students talk about being able to retake an exam three times as a way of showing how committed the school is to help them learn. At Aplia, Post-It® notes are used to create "idea boards" or "wallstorms," which reflect the value Aplia places on brainstorming and creativity. Despite the fact that he is now retired, Costco employees still talk about how Jim Sinegal lives his principles of corporate responsibility. Not only did he spearhead Costco's purchase of Rwandan coffee, but he is also now sponsoring a school where Rwandan women can learn how to run their own businesses

Place an emphasis on cooperation in the organization. Set high goals and make sure that everyone recognizes his or her part in achieving them. Be sure that your orders are understood and that your employees have the ability to carry them out. Match your directions with the overall strategy of the organization; at the same time, help people achieve their personal goals.

Finally, you consider how to start solving the problems in the organization. What would Chester Barnard recommend you do in this situation? Check all that apply. Remember that you must have power with, not over, your team. So when you ask Andry and Marjorie to write more, be sure to give them the facts and information they need to understand the reason for your request. Pay attention to everyone on the team. Spend time with them, ask them for their opinions, and allow them to participate in making critical decisions. Place an emphasis on cooperation in the organization. Set high goals and make sure that everyone recognizes his or her part in achieving them. Be sure that your orders are understood and that your employees have the ability to carry them out. Match your directions with the organization's overall strategy; at the same time, help people achieve their personal goals.

Adaptability

Which of the following refers to an organization's ability to notice and respond to changes in the organization's environment? Prioritization Intellectual ability Coordination Adaptability

One day, a dog owner was in a car accident and couldn't pick up her dog, so Sue Ryan took that dog home with her overnight to take care of it.

Which of these is a story that would convey Camp Bow Wow's culture? One day, a dog owner was in a car accident and couldn't pick up her dog, so Sue Ryan took that dog home with her overnight to take care of it. Every month, all the franchise owners have a video conference to celebrate the "Owner of the Month," whom Heidi chooses based on customer comments. Every month, all the franchise owners have a video conference to discuss trends and share solutions to common problems. One day, a dog owner was in a car accident and couldn't pick up her dog, so Sue Ryan took the dog to the animal control shelter and gave them the owner's contact information.

James: hires employees who have a passion for animals; makes work environment fun and inviting; promotes employees based on specific criteria; pays close attention to budget and financial performance

Which of the following franchise owners would be successful in this type of culture at Camp Bow Wow? Arnie: encourages staff get-togethers; likes to make the work environment fun; promotes staff based on seniority and favoritism; places little importance on financial performance James: hires employees who have a passion for animals; makes the work environment fun and inviting; promotes employees based on specific criteria; pays close attention to budget and financial performance Carol: places emphasis on financial performance; discourages office celebrations; works 55 hours per week and expects staff to do the same Irena: does not have a business background and ignores financial performance; can not remember the names of everyone on her staff; relies on the assistant manager to run the day-to-day operations

Controlling Planning Organizing

While building the ancient pyramids, the Egyptians performed several management functions. They submitted written requests and consulted staff for advice before making decisions. The Egyptians performed which of the following functions of management? Check all that apply. Controlling Leading Planning Organizing

Nebuchadnezzar

Who among the following was the first individual to follow the management practice of wage incentives and production control? Machiavelli Nebuchadnezzar Barbarigo Diocletian

Elton Mayo's Hawthorne Studies

_______ demonstrated that human factors related to work were more important than the physical conditions or design of the work. The theories of cooperation and acceptance of authority Elton Mayo's Hawthorne Studies The theories of constructive conflict and coordination Frank and Lillian Gilbreth's motion studies

The company mission

_______ is a business's purpose or reason for existing. The company mission A corporate image An organizational artifact An organizational story

Chester Barnard

_______ is best known for his ideas about cooperation and the acceptance of authority. Henri Fayol Frank Gilbreth Elton Mayo Chester Barnard

Synergy

_______ occurs when two or more subsystems working together can produce more than they can work apart. Dominance Cooperation Variance Synergy