MGMT 304 Ch 10

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48) Maslow believes that higher-order needs ________.

C) are satisfied internally

51) Self-actualization most closely corresponds to ________.

D) becoming a whole person

**72) Which of the following is true of the three early theories of motivation?

A) Herzberg focuses on job satisfaction.

39) Motivation is NOT ________.

A) a permanent personal trait

56) A manager with a Theory X view of human nature would ________.

A) be unlikely to allow workers to work independently

66) According to Herzberg, what controls satisfaction and motivation?

A) intrinsic factors

42) About ________ of the U.S. workforce is excited about work.

A) one-quarter

55) Theory X assumes that people work hard ________.

A) only when they are forced

44) Maslow sees food as being on the same level of need as which of the following?

A) sex

47) Maslow argued that once a need is substantially satisfied, ________.

A) the next need becomes dominant

53) ________ assumes that employees have little ambition, dislike work, and avoid responsibility.

B) Theory X

49) The key to motivation, according to Maslow, is to identify ________.

B) a person's level in the needs hierarchy

74) Which three needs are recognized in McClelland's three-needs theory?

B) achievement, power, affiliation

41) The direction of an individual's motivation can be channeled to benefit ________.

B) both individuals and/or organizations

45) According to Maslow, a person stranded on a desert island would ________ before she worried about making weapons.

B) build a house

60) According to Herzberg, which kind of characteristics are most closely associated with job dissatisfaction?

B) extrinsic things that come from the outside

50) Maslow's hierarchical model ________.

B) has never been validated by studies

59) Workers with a Theory Y point of view would be likely to ________.

B) love their job more than the money they make

63) According to Herzberg, favorable hygiene factors can cause an employee to feel ________.

B) not dissatisfied

64) According to Herzberg, the opposite of the state of being satisfied is ________.

B) not satisfied

46) An individual who wants to buy a home in a neighborhood with a low crime rate is satisfying which need?

B) safety

73) Which of the following was directly influenced by Herzberg's two-factor theory?

B) the job characteristics model

57) A manager with a Theory Y view of human nature would be likely ________.

B) to try to challenge his workers

68) According to Herzberg, in order to provide employees with job satisfaction, managers should concentrate on ________.

C) achievement and recognition

67) According to Herzberg, hygiene factors ________.

C) control dissatisfaction but not satisfaction

58) Workers with a Theory X point of view would be likely to respond to ________ best.

C) fear of losing their job

70) Herzberg has had the greatest influence on which of the following?

C) how managers design jobs

43) Maslow's theory is a hierarchy because ________.

C) needs are satisfied sequentially

54) Theory Y assumes that people inherently ________.

C) want to control their own destiny

69) Which of the following holds that intrinsic factors are related to job satisfaction, and extrinsic factors are related to job dissatisfaction?

D) Herzberg's motivation-hygiene theory

**71) Which of the following is true of the three early theories of motivation?

D) Only McGregor focuses on human nature.

65) According to Herzberg, when an extremely dissatisfied employee gets an improved salary and working conditions, he ________.

D) becomes less dissatisfied and his motivation is unaffected

61) According to Herzberg's Motivation-Hygiene theory, ________ are associated with job satisfaction.

D) motivators

75) Which of the following suggests that humans have an innate desire for friendly and close interpersonal relationships?

D) need for affiliation

52) Which of the following is a lower-order need in Maslow's hierarchy?

D) personal safety

62) According to Herzberg, which of the following is considered a motivator?

D) responsibility


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