MGMT 304 Ch 10
48) Maslow believes that higher-order needs ________.
C) are satisfied internally
51) Self-actualization most closely corresponds to ________.
D) becoming a whole person
**72) Which of the following is true of the three early theories of motivation?
A) Herzberg focuses on job satisfaction.
39) Motivation is NOT ________.
A) a permanent personal trait
56) A manager with a Theory X view of human nature would ________.
A) be unlikely to allow workers to work independently
66) According to Herzberg, what controls satisfaction and motivation?
A) intrinsic factors
42) About ________ of the U.S. workforce is excited about work.
A) one-quarter
55) Theory X assumes that people work hard ________.
A) only when they are forced
44) Maslow sees food as being on the same level of need as which of the following?
A) sex
47) Maslow argued that once a need is substantially satisfied, ________.
A) the next need becomes dominant
53) ________ assumes that employees have little ambition, dislike work, and avoid responsibility.
B) Theory X
49) The key to motivation, according to Maslow, is to identify ________.
B) a person's level in the needs hierarchy
74) Which three needs are recognized in McClelland's three-needs theory?
B) achievement, power, affiliation
41) The direction of an individual's motivation can be channeled to benefit ________.
B) both individuals and/or organizations
45) According to Maslow, a person stranded on a desert island would ________ before she worried about making weapons.
B) build a house
60) According to Herzberg, which kind of characteristics are most closely associated with job dissatisfaction?
B) extrinsic things that come from the outside
50) Maslow's hierarchical model ________.
B) has never been validated by studies
59) Workers with a Theory Y point of view would be likely to ________.
B) love their job more than the money they make
63) According to Herzberg, favorable hygiene factors can cause an employee to feel ________.
B) not dissatisfied
64) According to Herzberg, the opposite of the state of being satisfied is ________.
B) not satisfied
46) An individual who wants to buy a home in a neighborhood with a low crime rate is satisfying which need?
B) safety
73) Which of the following was directly influenced by Herzberg's two-factor theory?
B) the job characteristics model
57) A manager with a Theory Y view of human nature would be likely ________.
B) to try to challenge his workers
68) According to Herzberg, in order to provide employees with job satisfaction, managers should concentrate on ________.
C) achievement and recognition
67) According to Herzberg, hygiene factors ________.
C) control dissatisfaction but not satisfaction
58) Workers with a Theory X point of view would be likely to respond to ________ best.
C) fear of losing their job
70) Herzberg has had the greatest influence on which of the following?
C) how managers design jobs
43) Maslow's theory is a hierarchy because ________.
C) needs are satisfied sequentially
54) Theory Y assumes that people inherently ________.
C) want to control their own destiny
69) Which of the following holds that intrinsic factors are related to job satisfaction, and extrinsic factors are related to job dissatisfaction?
D) Herzberg's motivation-hygiene theory
**71) Which of the following is true of the three early theories of motivation?
D) Only McGregor focuses on human nature.
65) According to Herzberg, when an extremely dissatisfied employee gets an improved salary and working conditions, he ________.
D) becomes less dissatisfied and his motivation is unaffected
61) According to Herzberg's Motivation-Hygiene theory, ________ are associated with job satisfaction.
D) motivators
75) Which of the following suggests that humans have an innate desire for friendly and close interpersonal relationships?
D) need for affiliation
52) Which of the following is a lower-order need in Maslow's hierarchy?
D) personal safety
62) According to Herzberg, which of the following is considered a motivator?
D) responsibility