MGMT 309 Exam 1 (ch. 1-4 quizzes)
The most common path to acquiring managerial skills involves a combination of: a. character and ethics. b. education and experience. c. purpose and morals. d. influence and power.
b
The result of the actions of high-profile deposed executives is that: a. managers are supposed to establish a culture to reinforce company norms. b. executives are expected to exhibit the strongest ethical conduct. c. executives are allowed to bend codes of conduct to get contracts. d. managers are expected to follow in the footsteps of the high-profile executives.
b
Which of the following can result in cultural problems in an organization? a. The issue of bonus shares to the shareholders b. The growth of rival factions within the organization c. The expansion of the consumer base of the organization d. The adoption of an innovative focus by the employees
b
Which of the following exists in an organization when its members differ from one another along one or more important dimensions, such as age, gender, or ethnicity? a. Homogeneity b. Diversity c. Uniculturalism d. Congruity
b
Which of the following is a challenge faced by managers? a. The predictable economy b. The management of diversity c. The new paradigm that has replaced traditional views d. The prevalence of informal work spaces
b
Which of the following statements is true about organization culture? a. It does not vary across organizations. b. It is the foundation of an organization's external environment. c. It is not influenced by corporate success. d. It consists of a firm's set of values and beliefs.
d
A(n) _____ is essentially a means of scheduling work and can be generated for each worker or for a complex project as a whole. a. Fayol chart b. Gilbreth chart c. Gantt chart d. Emerson chart
c
An organization culture: a. is universal across all organizations. b. is always the same throughout an entire organization. c. helps members understand what it stands for. d. invariably emerges from a company's customers.
c
Which of the following is true of planned economies? a. They restrict the tariffs to be paid on imported goods. b. They are subject to heavy taxation. c. They avoid practicing social responsibility. d. They are heavily regulated by the government.
d
A _____ is a simplified representation of a system, process, or relationship. a. mathematical model b. closed system c. Gantt chart d. subsystem
a
A moderate degree of uncertainty is faced by an organization with a: a. dynamic but simple environment. b. relatively simple task environment. c. stable and simple environment. d. complex and dynamic environment.
a
A(n) _____ is an interrelated set of elements functioning as a whole. a. system b. perspective c. approach d. chart
a
Aicha, the coach of a women's basketball team, prepares the team's playing strategy for an upcoming basketball tournament. The strategies devised will be successful only if the players are allocated appropriate positions in the team according to their strengths. In this scenario, which of the following managerial functions must Aicha perform to allocate playing positions to the players? a. Organizing b. Leading c. Controlling d. Planning
a
Martin, a manager at Clairental Corp., notices that his subordinates are deliberately working at a pace slower than their capabilities. In order to deal with this, he implements the piecework pay system. In other words, he: a. increases the pay of each worker who meets and exceeds the target level of output. b. increases the pay of workers who have been in the organization for at least three years. c. pays all workers the same wage even if they produce a lower quantity of output. d. pays each worker according to the time taken to complete work regardless of quality.
a
Maximus Technologies changed a few of its policies and made its work environment employee-friendly. It increased the incentives and benefits given to its employees. This change motivated the employees, and the production rate increased by 75 percent. Maximus Technologies benefitted because of the changes implemented in its _____. a. internal environment b. task environment c. general environment d. external environment
a
Multiculturalism in an organization results in: a. opportunities and challenges for managers. b. bringing outsiders into important managerial positions. c. more interaction among suppliers, regulators, and consumer groups. d. homogeneity in the organization.
a
Rodney, the director of a software company, decides to launch a free-education program for the underprivileged children in his country. He instructs his administrative staff to distribute free textbooks for the underprivileged children using 1% of the company's annual profits based on its annual sales reports. In this scenario, the annual sales reports are categorized as _____ resources. a. information b. financial c. physical d. human
a
Runnington Bakery needs to decide on its icing sugar supplier. Rita, the store manager, meets with a potential supplier and discusses the rates for the icing sugar. In this scenario, Rita plays the role of a _____. a. negotiator b. disseminator c. resource allocator d. figurehead
a
Samantha, a manager at a department store, needs to recruit four sales personnel. Following the scientific approach to management, which of the following should Samantha do during the recruitment process? a. She should evaluate the qualifications and experience of prospective candidates. b. She should follow her intuition after meeting prospective candidates. c. She should reject candidates who come from certain ethnicities. d. She should select candidates based on her previous experiences of working with people.
a
Seth, a manager of a handicraft store, notices a decline in the quality of products created by the store's artists. He finds that the artists have been showing a lack of interest in their work. In order to remedy this situation, Seth must pay keen attention to the _____ resources of the store. a. human b. financial c. physical d. information
a
Technopil Solutions, once a leading software manufacturer, failed to monitor the changing needs of its customers. With the advent of newer software companies that better suited people's requirements, it gradually lost favor with its customers. In other words, Technopil failed as a result of _____. a. entropy b. synergy c. soldiering d. open systems
a
The National Labor Relations Act of 1935 requires organizations to recognize and bargain with a union if that union has been legally established by an organization's _____. a. employees b. directors c. promoters d. regulators
a
The _____ is an approach to social responsibility in which firms do as little as possible to solve social or environmental problems. a. obstructionist stance b. defensive stance c. proactive stance d. accommodative stance
a
The interpersonal managerial role of a liaison involves: a. serving as a coordinator or link among people, groups, or organizations. b. handling problems such as strikes, copyright infringements, or problems in public relations. c. hiring, training, and motivating employees. d. deciding how resources are to be distributed.
a
The term _____ refers to two or more subsystems working together to produce more than the total of what they might produce working alone. a. synergy b. entropy c. system d. soldiering
a
The term diversity refers to: a. differences among people. b. the quality or state of being consistent. c. the quality or state of being regular. d. similarities among people.
a
To maintain a socially responsible stance toward investors, managers should: a. follow proper accounting procedures. b. advocate insider trading. c. manage shareholders to protect the organization's interests. d. withhold financial data.
a
To which level of management does the title chief executive officer belong? a. Top management b. Middle management c. First-line management d. Operational management
a
Valid Inc., a manufacturer of electronic gadgets, sees an unforeseen drop in sales of its latest product, Anytime Videogames. Nathan, the developer of the battery used in Anytime Videogames, discovers that the reason for this is the low battery life of the consoles. In order to increase the battery life of the consoles, which of the following skills must Nathan specifically improve? a. Technical skills b. Communication skills c. Conceptual skills d. Time-management skills
a
Which of the following dimensions focuses on the extent to which the environment is relatively stable or relatively dynamic? a. The rate of change b. The rate of multiculturalism c. The rate of globalization d. The rate of homogeneity
a
Which of the following dimensions refers to the methods available for converting resources into products or services? a. The technological dimension b. The economic dimension c. The task dimension d. The process dimension
a
Which of the following does Theory X assume? a. People prefer to be directed and to avoid responsibility. b. People are internally motivated to reach objectives to which they are committed. c. People have the capacity to be innovative in solving organizational problems. d. People will both seek and accept responsibility under favorable conditions.
a
Which of the following increases due to globalization? a. Multiculturalism in an organization b. Homogeneity among the employees of an organization c. Trade restrictions between organizations d. Flexibility in regulations by regulators
a
Which of the following is a difference between the roles of a disseminator and a spokesperson? a. A disseminator's role involves relaying information to others at a workplace, whereas a spokesperson's role involves relaying information to people outside an organization. b. A disseminator's role involves taking visitors to dinner, attending ribbon-cutting ceremonies, and the like, whereas a spokesperson's role involves serving as a coordinator or link among people, groups, or organizations. c. A disseminator's role involves hiring, training, and motivating employees, whereas a spokesperson's role involves taking visitors to dinner, attending ribbon-cutting ceremonies, and the like. d. A disseminator's role involves deciding how resources are to be distributed, whereas a spokesperson's role involves serving as a voluntary initiator of change.
a
Which of the following is a feature of management theories? a. They are used to build organizations and guide them toward their goals. b. They help to maximize resource intensity. c. They include all significant archives about an organization's pasts. d. They manage the resource-related business practices to increase consumption.
a
Which of the following is a feature of the quantitative management perspective? a. It focuses on decision making, mathematical models, and the use of computers. b. It focuses on managing the total organization. c. It is concerned with improving the performance of individual workers. d. It emphasizes individual attitudes and behaviors and group processes.
a
Which of the following is a reason why quality is an important management challenge today? a. Enhancing quality lowers costs. b. Enhancing quality results in more waste and rework. c. Improving quality tends to decrease productivity. d. Improving quality requires an increase in workforce.
a
Which of the following is a way of maintaining culture in an organization? a. By rewarding people whose behaviors are consistent with the current culture b. By constantly changing personnel of the management team c. By bringing outsiders into important managerial positions and letting them define the culture d. By adopting new slogans, telling new stories, staging new ceremonies, and breaking with tradition
a
Which of the following is true of ethical scandals? a. They call into question the moral integrity of our society. b. They are restricted to the entertainment industry. c. They are generalized based on a select few. d. They have never occurred in the sports industry.
a
Which of the following is true of managing in a profit-seeking organization? a. Effective management is sometimes more important in a small business than in a large one. b. Management is primarily required for running large businesses. c. Very little of what we know about management comes from large profit-seeking organizations. d. Managing small businesses gives a manager very little experience.
a
Which of the following statements is Charles Babbage most likely to agree with? a. A harmonious relationship between management and labor could serve to benefit both. b. An organization's human resource is the least important factor in business management. c. Concentration of labor is the best way to achieve progress. d. Providing attention to workers would decrease output.
a
Who among the following elects a corporation's board of directors? a. Stockholders b. Suppliers c. Sole distributors d. Executive managers
a
_____ is behavior that conforms to generally accepted social norms. a. Ethical behavior b. Deficit behavior c. Passive behavior d. Maladaptive behavior
a
_____ is concerned with helping an organization produce its products or services more efficiently and can be applied to a wide range of problems. a. Operations management b. Administrative management c. Progressive management d. Behavioral management
a
_____ is the awarding of funds or gifts to charities or other worthy causes. a. Philanthropic giving b. Incentive giving c. Tariff regulating d. Rebate releasing
a
_____ is the set of obligations an organization has to protect and enhance the societal context in which it functions. a. Social responsibility b. Social justice c. Organizational ethics d. Organizational norms
a
_____ is the use of persons or groups to formally represent an organization or group of organizations before political bodies to influence the government. a. Lobbying b. Politicking c. Satisficing d. Entrapping
a
_____ managers are responsible for hiring and developing employees. a. Human resource b. Financial c. Marketing d. Operations
a
_____ refers to individual perceptions of the fairness used to determine various outcomes. a. Procedural justice b. Distributive justice c. Informational justice d. Interpersonal justice
a
A corporate social audit is: a. mandated by the federal bureau of investigation. b. conducted by high-level managers within the firm. c. outsourced to firms that employ forensic accountants. d. enforced by government rules and regulations.
b
According to Douglas McGregor, Theory X represented the _____. a. conventions of administrative management b. views of scientific management c. human relations approach d. assumptions that human relations advocates make
b
According to Douglas McGregor, Theory Y represented the _____. a. views of scientific management b. human relations approach c. conventions of administrative management d. negative attitudes of workers
b
During the Great Recession of 2007, Vintichic Fashions suffered a major loss and had to lay off a large number of employees. In this context, Vintichic Fashions was affected by its _____. a. human resource environment b. external environment c. internal environment d. physical work environment
b
Employers often prefer to rely on temporary workers because they: a. offer expertise in business operations. b. offer greater flexibility. c. are loyal to the employer. d. are highly efficient and motivated.
b
Erica, a recruitment manager at a consulting firm, notices a trend in the firm where hired employees tend to resign before the completion of their probation period. In order to remedy the situation, Erica sets a goal to increase the number of employees staying with the firm after their probation is completed. She maps out behavior patterns among employees and strategizes accordingly. By doing so, Erica is exercising the managerial function of _____. a. leading b. planning c. controlling d. organizing
b
Government appointed agencies who monitor and control certain aspects of business activity can _____ to implement legislation on organizations that violate regulations. a. increase tariffs b. levy fines c. amend laws d. freeze bank accounts
b
Identify a true statement about the culture of an organization. a. It is maintained by staging new ceremonies. b. It can become a weakness in certain cases. c. It is weak when the management does not change. d. It starts from the new employees of the organization.
b
One of the most critical challenges facing managers today is _____. a. the new paradigm that has replaced traditional views b. an unpredictable economy that limits growth c. to efficiently produce products or services d. a sense of homogeneity among employees
b
Robert Owen, a British industrialist and reformer, recognized the importance of an organization's _____. a. information resources b. human resources c. financial resources d. cultural resources
b
The _____ is a social responsibility stance in which an organization meets its legal and ethical obligations but will also go beyond these obligations in selected cases. a. proactive stance b. accommodative stance c. defensive stance d. obstructionist stance
b
The first step for applying ethical judgements to situations is: a. determining the most appropriate moral values. b. gathering the relevant factual information. c. passing a judgement based on an activity. d. analyzing the people who proposed an activity.
b
Which of the following is a contribution by the quantitative perspective on management? a. It identified important management processes, functions, and skills that are still recognized today. b. It increased our awareness and understanding of complex organizational processes and situations. c. It fully explains and predicts the behavior of people in organizations. d. It laid the foundation for later developments in management theory.
b
Which of the following is a difference between the roles of a figurehead and a spokesperson? a. A spokesperson's role involves deciding how resources are to be distributed, whereas a figurehead's role involves serving as a voluntary initiator of change. b. A figurehead's role involves primarily serving as a symbol of an organization, whereas a spokesperson's role involves carrying substantive information and communicating it to others in a formal manner. c. A figurehead's role involves negotiating with other groups, whereas a spokesperson's role involves handling problems such as strikes and copyright infringements. d. A spokesperson's role involves handling problems such as strikes and copyright infringements, whereas a figurehead's role involves communicating substantive information to others in a formal manner.
b
Which of the following is a function of top managers? a. They supervise and coordinate the activities of operating employees. b. They create an organization's goals, overall strategy, and operating policies. c. They implement the policies and plans developed for an organization. d. They handle routine administrative duties required for an organization to run smoothly.
b
Which of the following is a result of dynamic and complex environmental conditions in an organization? a. A low rate of general change in the organization b. A high degree of uncertainty in the organization c. A highly stable multicultural environment d. A low rate of technological innovation
b
Which of the following is an informal dimension for managing social responsibility? a. Philanthropy b. Leadership c. Legal compliance d. Ethical compliance
b
Which of the following is of more concern to a state university that relies on state funding as compared to a private university with a large endowment? a. Cultural environment of the faculty b. General economic conditions c. Qualifications of the trustees d. Governance structure of the university
b
Which of the following is true of corporate governance? a. The board of directors is always directly implicated in wrongdoings. b. The board of directors of a public corporation is expected to ensure that the business is being properly managed. c. The board of directors of a private corporation is expected to ensure that senior management's decisions are in the interests of the stakeholders. d. The board of directors gets broken up due to scandals.
b
Which of the following is true of social responsibility? a. It is enforced only by small organizations. b. It varies for different countries. c. It is mandatory by law. d. It avoids ethical dilemmas and decisions.
b
_____ are an individual's personal beliefs about whether a behavior, action, or decision is right or wrong. a. Tariffs b. Ethics c. Assets d. Heuristics
b
_____ are organizations that provide resources for other organizations. a. Competitors b. Suppliers c. Regulatory agencies d. Interest groups
b
_____ interact to determine the level of uncertainty faced by an organization. a. The rate of change and the degree of multiculturalism b. The rate of change and the degree of homogeneity c. The rate of globalization and the degree of homogeneity d. The rate of globalization and the degree of multiculturalism
b
_____ wrote the books The Tipping Point, Blink, and Outliers. a. Stephen Covey b. Malcolm Gladwell c. Scott Adams d. Michael Porter
b
An organization is defined as: a. a process in which change is initiated in response to some known external threat or opportunity. b. a set of activities directed at a company's resources with the aim of achieving organizational goals. c. a group of people working together in a structured and coordinated fashion to achieve a set of goals. d. a series of plans and approaches to implement change efforts.
c
Beige Inc. sells very few products in the market, has a constant and stable supply of resources, and faces relatively less competition. Which of the following statements is true of the environmental uncertainty faced by Beige? a. Beige Inc. has a simple and highly stable environment with no uncertainty. b. Beige Inc. has a highly dynamic environment with extreme uncertainty. c. Beige Inc. has a simple environment with relatively low levels of uncertainty. d. Beige Inc. has a dynamic and simple environment with no uncertainty.
c
Following the success of Frederick Taylor's principles, labor argued that scientific management: a. would result in lower quality of output. b. would deteriorate the efficiency of workers. c. was a device to reduce the total number of workers needed by a firm. d. was a means to allow employees to deliberately work at a slow pace.
c
Gerard is a mid-level manager who believes that people do not like work and try to avoid it. He therefore controls, directs, coerces, and threatens employees to get them to work toward organizational goals. Which of the following theories would best explain Gerard's actions? a. Maslow's hierarchy of needs theory b. McGregor's Theory Y c. McGregor's Theory X d. Systems Theory
c
Kayla is a high-potential worker. However, she is lazy and does not complete her assignments on time. In order to improve Kayla's work output, her boss must monitor her progress on given assignments. In this scenario, Kayla's boss will be performing the managerial function of _____. a. planning b. organizing c. controlling d. leading
c
Management can address concerns related to the privacy of personal information on the Internet by: a. advocating government overreaching. b. making it illegal for consumers to inspect their credit records. c. indicating how people can opt out of data collection. d. posting on websites without privacy policies.
c
Shaun is a store manager at Body Wonder, an international salon and spa. He schedules appointments for clients and communicates their requirements to the hair stylists and masseuses. He prepares daily reports and submits them to the Area Manager. To which of the following levels of management does Shaun belong? a. Top management b. Middle management c. First-line management d. Tactical management
c
The _____ consists of two distinct branches, scientific management and administrative management. a. quantitative management perspective b. behavioral management perspective c. classical management perspective d. integrative management perspective
c
The rate of change and the degree of homogeneity interact to determine the level of: a. loyalty of employees toward an organization. b. flexibility in bringing about new technological changes in an organization. c. uncertainty faced by an organization. d. multiculturalism prevalent in an organization.
c
The science of management is primarily based on: a. instinct. b. personal insights. c. objective facts. d. intuition.
c
The term _____ refers to employees deliberately working at a pace slower than their capabilities. a. synergy b. entropy c. soldiering d. pivoting
c
Watson and Raymond Inc., a courier company based in the United States,suffered a loss recently when a cyclone struck its headquarters and damaged a lot of data stored on the company's servers. In this scenario, Watson and Raymond's business was affected by its _____. a. physical work environment b. internal environment c. external environment d. human resource environment
c
Which of the following acts emphasized the importance of providing equal employment opportunities for people with various impairment? a. The Occupational Safety and Health Act b. The Act of Toleration c. The Americans with Disabilities Act d. The Norris-LaGuardia Act
c
Which of the following best defines subsystems? a. They are systems that do not interact with their environment. b. They are systems that interact with their environment. c. They are systems within another system. d. They are systems that are not interdependent.
c
Which of the following best defines the term theory? a. It is an abstract framework to improve employee satisfaction and motivation. b. It is the arrangement of and relations between the parts or elements of something complex. c. It is a conceptual framework for organizing knowledge and providing a blueprint for action. d. It is a study of the structure or internal workings of something.
c
Which of the following best describes the behavioral management perspective? a. It focuses on decision making, mathematical models, and the use of computers. b. It focuses on managing an organization mechanistically. c. It emphasizes individual attitudes and group processes. d. It is concerned with improving the performance of individual workers.
c
Which of the following is a benefit of planning? a. It helps managers track the progress toward set goals. b. It helps managers understand the relationships among employees. c. It helps managers know how to allocate their time and resources. d. It helps managers recognize their own weaknesses.
c
Which of the following is a component of the internal environment of an organization? a. The general environment b. The task environment c. The physical work environment d. The economic environment
c
Which of the following is a criticism of regulation? a. It is not applicable to small companies. b. Its functionality is enhanced by the use of political action committees. c. Its goals can be accomplished by a free market system. d. It is not strictly enforced by the government.
c
Which of the following is a factor in the economic dimension of an organization? a. Manufacturing techniques b. Interest groups c. Unemployment d. Physical work environment
c
Which of the following is a formal organizational dimension to manage social responsibility? a. Tax incentives b. Moral compliance c. Legal compliance d. Organization culture
c
Which of the following is a reason for the increase in the average age of the U.S. workforce? a. Increasing birthrates among the workforce of the post-baby boom generation b. Continuous addition to the workforce by the baby boom generation c. Improved health and medical care for the aging workforce d. Sufficient savings among the workforce to pay for retirement
c
Which of the following is an advantage of hiring retirees in an organization? a. The organization gains employees for permanent projects. b. The organization attains new skill sets. c. The organization gets the expertise of skilled workers. d. The organization does not have to pay retirees any wages.
c
Which of the following is likely to be a reason for the weak culture of an organization? a. The members of the board of directors belong to multicultural backgrounds. b. The shareholders of the company are regularly offered bonus shares. c. The management team has changed rapidly during recent periods. d. The suppliers of the company are replaced constantly according to the requirements.
c
Which of the following is not true of the glass ceiling in many organizations? a. It is a barrier that can be easily broken. b. It can be clearly seen in most organizations. c. It keeps women from advancing to top management positions in organizations. d. It promotes equal distribution of men and women in top management positions in organizations.
c
Which of the following is true of favors? a. They are not subject to criticism. b. They are not legal. c. They are used to gain support. d. They are universally perceived in the same manner.
c
Which of the following is true of online information access? a. It nullifies the government privacy regulations. b. It is easy because of the ideal Internet privacy guidelines. c. It is costly because the information is spread across systems. d. It requires external guidelines for the customer to access the information.
c
Who among the following is a dimension of an organization's task environment? a. Owners b. The board of directors c. Regulators d. Employees
c
Who among the following is an example of a yuppie? a. Savannah, a retiree of a government organization b. Holly, a lazy employee who does not feel the need to work c. Jeremy, a recent graduate who works in a multinational company d. Raj, a middle-aged man who works for a small, local restaurant
c
_____ is a significant contemporary challenge for managers. a. Inequality b. Uniformity c. Globalization d. Inequity
c
_____ refers to the broad issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different cultures. a. Cultural uniformity b. Uniculturalism c. Multiculturalism d. Cultural homogeneity
c
_____ resources refer to the capital used by an organization to fund both ongoing and long-term operations. a. Information b. Human c. Financial d. Physical
c
A major way to shape the culture of an organization is to: a. bring suppliers from different cultural backgrounds. b. increase the shareholdings of the directors of the organization. c. incur extensive advertisement expenses in multicultural markets. d. bring outsiders into important managerial positions.
d
Concrete Constructions, a construction company, wants a suitable site to establish a new residential complex. Site selection is the responsibility of the _____ manager of Concrete Constructions. a. human resource b. marketing c. financial d. operations
d
Farida, a manager at Pepper Edison Bank, uses mathematical models to figure out how many cashiers need to be on duty at each location at various times throughout the day. Which of the following approaches is used by Farida? a. Operations management b. Scientific management c. Organizational behavior d. Management science
d
Which of the following is true of first-line managers? a. They implement the policies and plans developed for an organization. b. They set an organization's goals and objectives. c. They officially represent an organization to the external environment. d. They oversee the day-to-day operations of their team.
d
Managers at Ruth & Fishers Corp. recognize the value of history. The company maintains an extensive archival library of its old documents and records and has also employed a full-time corporate historian. This helps the managers _____. a. maintain a code of ethics in the company b. manage the behavior of their employees c. comply with government regulations d. avoid the mistakes of others
d
Managers need to take a scientific approach to solving problems especially when: a. they feel that their employees' emotions affect work. b. they are faced with sudden decision-making opportunities. c. they encounter situations that require a deep personal understanding. d. they are dealing with relatively routine and straightforward issues.
d
Matthew retired from his job when he turned sixty. Despite finding suitably qualified fresh graduates for a position in a temporary project, Matthew's former company asked him to take up the position. Which of the following is most likely to be a reason as to why the company asked him to fill the position? a. His company had a prejudice against fresh graduates. b. His company wanted to exploit him. c. His company wanted to train him in new skills. d. His company needed his experience and expertise.
d
One obvious ethnic change in the U.S. work culture has been: a. the decreasing number of South-Asians in the workplace. b. the removal of many Asian Americans from executive positions. c. the dramatic efflux of immigrant workers in the last few years. d. the increasing number of Hispanics and African Americans in the workplace.
d
The _____ was a law passed in 2002 that requires CEOs and CFOs to personally vouch for the truthfulness and fairness of their firms' financial disclosure. a. Jones Law b. Lloyd-La Follette Act c. Theresa Marie Schiavo law d. Sarbanes-Oxley Act
d
The administrative staff of a hospital is an example of _____ resources. a. information b. physical c. financial d. human
d
The human relations movement proposed that: a. a manager's concern for workers would lead to lower quantity of output. b. workers do not respond to monetary incentives and promotions. c. a manager's concern for workers would reduce the number of workers needed by a firm. d. workers respond primarily to the social context of a workplace.
d
The set of processes used to get members of an organization to work together to further the interests of the organization is called _____. a. decision making b. organizing c. controlling d. leading
d
The tax revenue of a city is an example of a _____ resource. a. physical b. human c. information d. financial
d
Which of the following best defines planning? a. It involves monitoring an organization's progress toward its goals. b. It involves determining how activities and resources are to be grouped. c. It involves getting members of an organization to work together. d. It involves setting an organization's goals and deciding how best to achieve them.
d
Which of the following environments consists of specific external organizations or groups that influence an organization? a. The economic environment b. The general environment c. The internal environment d. The task environment
d
Which of the following is a difference between management science and operations management? a. Management science provides information to managers, whereas operations management provides aid in decision making and problem solving. b. Management science is less mathematical and statistically sophisticated, whereas operations management is more mathematical and statistically sophisticated. c. Management science is concerned with the application of advanced analytical methods, whereas operations management is concerned with developing models. d. Management science focuses on the development of mathematical models, whereas operations management focuses on developing management as an art.
d
Which of the following is a feature of scientific management? a. It focuses on decision making, mathematical models, and the use of computers. b. It focuses on managing the total organization. c. It emphasizes individual attitudes and behaviors and group processes. d. It is concerned with improving the performance of individual workers.
d
Which of the following is a layer of the external environment of an organization? a. The owners of a business b. The employees of an organization c. The employees' cultural environment d. The task environment
d
Which of the following is a primary advantage of education as a source of management? a. A student does not need to become familiar with current research on management. b. The curriculum is often very general and caters to the needs of all students. c. A student does not need to depend on experience to develop practical skills. d. As a student, a person can follow a well-developed program of study.
d
Which of the following is an argument in favor of social responsibility? a. Corporations can exercise more power when they are socially active. b. Corporations can solve social problems due to their surplus budget. c. Firms will gain profit while helping the society. d. Organizations are responsible for making pollution and should help solve it.
d
Which of the following is an economic factor for business and a part of an organization's general environment? a. Physical work culture b. Technology c. Customer satisfaction d. Inflation
d
Which of the following is an indirect form of government regulation? a. Insider trading b. Lobbying c. Legislations d. Tax codes
d
Which of the following is an outcome of improving quality in an organization? a. It results in the need for a greater workforce. b. It results in more waste and rework. c. It tends to decrease productivity among workers. d. It lowers costs of production.
d
Which of the following was implemented by Robert Owen for factory workers? a. An increase in the working hours for increased output b. Various forms of punishment for factory workers who did not meet the required targets c. A rule that no woman should be allowed to work as a factory worker d. A higher minimum working age for children
d
Who among the following has legal property rights to a business organization? a. Suppliers b. The board of directors c. Regulators d. Partners
d
____ is a layer of the external environment of an organization. a. The board of directors b. The physical work environment c. The employees' cultural environment d. The task environment
d
_____ are systems that interact with their environment. a. Unsecure systems b. Free systems c. Closed systems d. Open systems
d
_____ is the disclosure by an employee of illegal or unethical conduct on the part of others within the organization. a. Brainstorming b. Catfishing c. Phishing d. Whistle-blowing
d
_____ is the extent to which an organization conforms to local, state, federal, and international laws. a. Political compliance b. Ethical compliance c. Environmental compliance d. Legal compliance
d
_____ skills enable managers to visualize the most appropriate response to a situation. a. Conceptual b. Decision-making c. Communication d. Diagnostic
d
