PL-200 Practice Questions

27. A company uses Common Data Service to manage account and contact information.The company plans to use the AI Builder model to make key business decisions.You need to integrate prebuilt AI Builder models with Power Automate flows. Which models should you use? __________________Extract key phrases from a PDF document. _____________________Determine the likelihood that customers will purchase additional products. ⚪Sentiment analysis model ⚪Prediction model ⚪Text recognition model ⚪Text recognition model and key phrase extraction model ⚪Entity extraction model ⚪Category classification model ⚪Key phrase extraction model

- Text recognition model -Sentiment analysis model

The sales team at a software company wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.The company does not have any Office 365 application integrations enabled. You need to recommend a storage solution that keeps storage costs low. Does the solution meet the goal? _____Enable Outlook integration _____Configure a business rule to show an error message _____Edit values in calculated fields. _____Edit the Address composite field. _____Use the editable grid on mobile phones

-No -Yes -No -No -No

A company's sales staff wants a simplified way to manage their opportunities in Dynamics 365 Sales without adding custom code. You need to provide a solution for each requirement.Which solutions should you provide? To answer, select the appropriate options in the answer area. ________________________Drag and drop opportunities _______________________Show each salesperson their opportunities in Calendar and Kanban view. ________________________Show each salesperson the number of open opportunities by stage in a standard view ⚪Use the Kanban control ⚪Use the List view ⚪Add one control to My Opportunities and a custom view. ⚪Add one control to All Opportunities and a custom view ⚪Use the Timeline control ⚪Add a Kanban control ⚪Add both controls to the My Opportunities view ⚪Add both controls to a custom view ⚪Add an Editable Grid control ⚪Add a Calendar ⚪Use the chart pane on the view. ⚪Add a Timeline control

-Add a Kanban -Add one control to My Opportunities and a custom view -Use the chart pane on the view

32. You develop a Power Apps app.Users report that the main form does not display data from other entities or allow them to edit data from other entities. You need to embed information from other entities in the form and allow users to edit the data. Which actions should you perform? To answer, select the appropriate options in the answer area. ______________Edit data ________________View data ⚪Add a virtual entity ⚪Add a quick create form ⚪Add a mobile form ⚪Add a quick view ⚪Add a reference panel ⚪Add a sub-grid

-Add a sub-grid -Add a quick view

You create workflows to automate business processes.You need to create a workflow that automatically sends emails based on a mail merge template. The workflow must contain the following configurations: ✑ Run immediately. ✑ Validate when a condition is met. ✑ Perform an action when a condition is met. To answer, select the appropriate configuration in the answer area. ___________________Run immediately ___________________Validate when a condition is met ___________________Perform an action when a condition is met ⬜Approve the workflow ⬜Send an email ⬜View chart ⬜Configure the workflow to run now ⬜Subject contains data ⬜Configure child workflow to run now ⬜Trigger when a Power Automate button is pressed ⬜Publish workflow ⬜Update a security role

-Configure the workflow to run now -Subject contains data -Send an email

7. You are creating a new business process ow to qualify leads.You create an action. The action is not available inside the Action Step.You need to make the action available to the Action Step.Which two steps must you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. ⬜Ensure that the entity for the action matches the corresponding entity for the business process flow stage ⬜Add at least one step to the action ⬜Select Run as an on-demand process ⬜Activate the action

-Ensure that the entity for the action matches the corresponding entity for the business process flow stage -Activate the action

19. You are designing a chatbot for a sports outlet.You need to complete the chatbot.Which features should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.NOTE: Each correct selection is worth one point. (3 points) __________Enable the chatbot to relate to a real-world object or topic in a dialog. __________Define the path and triggers for a chatbot conversation __________Implement conditional logic to dynamically route a conversation across different paths ⚪Entities ⚪Variables ⚪Flows ⚪Topics

-Entities -Topics -Variables

23. A company plans to implement AI Builder to add intelligence to several business processes. Each business process uses different sources and produces different outputs.You need to determine which AI Builder model types to use.Which model types should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. __________Identify a person's age in a paragraph when written using the pattern twenty years old ___________Identify items and prices from an invoice ⚪Entity extraction ⚪Object detection ⚪Form processing ⚪Key phrase ⚪Text recognition

-Entity extraction -Form processing

A company creates a Power Virtual Agents chatbot.You need to determine when live agents are engaged to provide support.Which metrics should you use? Each metric may be used once, more than once, or not at all. (2 points) ________________Determine which topics are transferred to live agents most often. ________________Determine the number of chats per day that are transferred to live agents. ⚪Escalation rate drivers ⚪Escalation rate ⚪Session outcomes over time ⚪Engagement over time

-Escalation rate drivers -Sessions outcomes over time

You plan to automate several different processes by using Power Automate.Each process has unique characteristics.You need to recommend components for each process.Which components should you recommend? Each feature may be used once, more than once, or not at all. _______________Access data from an internally created web application with basic REST API functionality as part of a nightly batch job. ________________Access data from a public web site with no API functionality for emails processed through an unmonitored queue. ⬜Flow that uses a custom connector ⬜Flow that uses a prebuilt connector ⬜Unattended UI flow ⬜Attended UI flow

-Flow that uses a custom connector -Unattended UI flow

You have a model-driven app. You create five Microsoft Excel templates for analyzing customer data.Four of the templates must be available to all users. The remaining template must be available only to you. You configure the appropriate security roles for users.You need to determine how to upload the Excel templates. Which method should you use? To answer, select the appropriate options in the answer area. __________________________________Available to everyone ______________________________Available only to yourself ⚪In the Settings menu, select Email Templates ⚪In the Settings menu, select Document Templates. ⚪In the view for the email records, select Excel Templates ⚪In the Settings menu, select Document templates

-In the Settings menu, select Document Templates. -In the view for the email records, select Excel Templates

You manage the Dynamics 365 Customer Service environment for an organization.Microsoft SharePoint will not be deployed in the environment for a year.You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts. Which three solutions can you currently implement? Each correct answer presents part of the solution. ⬜Microsoft Skype for Business ⬜Microsoft Exchange Online ⬜Microsoft OneNote ⬜Microsoft Yammer ⬜Microsoft OneDrive for Business

-Microsoft Skype -Microsoft Exchange -Microsoft Yammer

25. You are using Power BI to build a dashboard for a company. You must make the dashboard available to a specific set of users, including employees and five external users. The number of employees that require access to the dashboard varies, but is usually less than 100. Employees and external users must not be permitted to share the dashboard with other users.You need to share the dashboard with the employees and external users. Which three actions should you perform? Each correct answer presents part of the solution. ⬜Create a dynamic distribution list. Add all users to the distribution list and use the list to share the dashboard. ⬜Sign into the Power BI service. Open the dashboard and select Share. ⬜Enter the individual email address of internal and external users. ⬜Sign into Power BI Desktop. Open the dashboard and select Share. ⬜Clear the Allow recipients to share your dashboard (or report) option. ⬜Create a distribution list. Add all users to the distribution list and use the list to share the dashboard.

-Sign into the Power BI service. Open the dashboard and select Share. -Enter the individual email address of internal and external users. -Clear the Allow recipients to share your dashboard (or report) option.

You are designing a Power Virtual Agents chatbot for a store.You need to teach the chatbot to acknowledge the store's product categories and the variations within specific categories. You need to create custom entities to provide the chatbot with the knowledge of the product categories.Which features should you use? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point. (3 points) _____________Analyze misspellings, grammar variations, and semantic variations. _____________Make the bot smarter by expanding the matching logic. _____________Extract a category selected by a user during a conversation into a variable for later use. ⚪Smart matching ⚪Synonyms ⚪Topics ⚪Slot filling ⚪Fuzzy matching

-Smart Matching -Synonyms -Slot filling

A customer has a support website that includes FAQ pages, knowledge articles, and support content.You plan to leverage an existing Power Virtual Agents bot to enhance and streamline existing support functionality for the existing support portal. You need to create topics from existing website content. The process must minimize human errors during topic creation.Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.Select and Order: (5 points) _____Capture suggested topics _____Identify the pre-filled trigger phases. _____Hover over the topic and select the Automate icon. _____Add selected topics to the chatbot. _____Enable the topics

1. Capture suggested topics 2. Add selected topics to the chatbot 3. Enable the topics

You create a report by using Power BI Desktop and publish the report to the Power BI service. You enable Power BI visualization embedding in a model-driven app.You need to configure the model-driven app to display a Power BI tile.Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. _____Pin the PowerBI report to a new dashboard in the Power BI service _____Create a personal dashboard in the model-driven app _____Share the dashboard with the appropriate user in the app _____Add a Power BI tile to the dashboard and select the Power BI dashboard in the app _____Ensure the dashboard is available to the appropriate security roles

1. Pin the PowerBI report to a new dashboard in the Power BI service 2. Create a personal dashboard in the model-driven app 3. Add a Power BI tile to the dashboard and select the Power BI dashboard in the app

36. A company uses Common Data Service to store sales data.For the past few quarters, the company has experienced a decrease in sales revenue. The company wants to improve sales forecasting.The company plans to use AI Builder to implement the solution. You select fields that will be used for prediction.Which three actions should you perform in sequence? _____Export data from Common Data Service into Microsoft Excel _____Train the category classification AI model by using Common Data Service data _____Train the AI model by using data exported to Microsoft Excel _____Publish the AI model _____Use the model with Power Apps _____Use the model with Power Apps _____Import the AI model analysis into Common Data Service _____Train the prediction AI model by using Common Data Service data

1. Train the category classification AI model by using Common Data Service data 2. Publish the AI model 3. Use the model with Power Apps

You have a form that displays a custom eld from an entity. A customer wants to restrict users from filtering on the custom field. You need to prevent users from filtering the eld in Advanced Find. What should you modify? ⚪Fields in the Edit Filter Criteria ⚪A searchable field on the Field Properties form ⚪Field in the Add Find Columns option of the Quick Find view

A searchable field on the Field Properties form

You have a business process flow.You need to update the business process flow while minimizing administrative and maintenance efforts.What should you implement? Each feature may be used once, more than once, or not at all. NOTE: Each correct selection is worth one point. _______________Allow users to navigate to the previous stage only from specific stages ________________Create checklist records in specific stages on demand. ⚪Classic workflow ⚪Action step ⚪Power automate flow

Action step Action step

You need to ensure that there are no leads for a customer before you create a new opportunity for the customer.How can you use duplicate detection rules to achieve this goal? Base Record Type____________________ Base record field____________________ -Originating Lead -Lead -Account -Opportunity -Topic

Base Record Type: Opportunity Base record field: Account

You are creating a Power Virtual Agents chatbot that uses multiple topics.Each user interaction can reference more than one topic.You need to be able to capture a value in an initial topic and use it in subsequent topics. Which type of variable should you create? ⚪Context ⚪Bot ⚪Topic

Bot

You are designing a Power Virtual Agents chatbot.The chatbot must be able to maintain customer information if the conversation topic changes during a dialog. You need to configure variables to store customer name and email address.Which type of variable should you create? ⚪Session ⚪Slot ⚪Bot ⚪Topic

Bot

You need to recommend a role for users to perform several required tasks. The solution must use the principle of least privilege.Which roles should you recommend? Create New Users ______________ Assign roles to users_______________ Perform backups for an instance_______________ -Office 365 global administrator -Dynamics 365 system administrator -Office 365 service administrator -Dynamics 365 service administrator

Create new user: Office 365 global admin. Assign roles to users: Dynamics 365 system admin Perform backups for an instance: Dynamics 365 service admin

A company is developing several Power Virtual Agents chatbots. The company manufactures more than 1,000 different products. The chatbots must prompt users to enter or select a product.You need to store the product information so that it can be reused across all chatbots.Where should you store the model data? ⚪Global variables ⚪Custom entities ⚪Topics ⚪Multiple choice options

Custom Entities

Your organization does not permit the use of custom code for solutions. You need to create a view that can be viewed by all users in an organization. Where should you create the view? ⚪Advanced Find ⚪Entities component of a solution ⚪Microsoft Virtual Studio ⚪Templates Area

Entities component of a solution

You are creating a business rule to implement new business logic.You must apply the business logic to a canvas app that has a single screen named Screen1. You need to configure the scope for the business rule.Which scope should you use? ⚪Screen1 ⚪Entity ⚪All Forms ⚪Global

Entity

You are a Dynamics 365 Customer Services administrator. You have a Production instance and Sandbox instance.Users record Production instance data in the Sandbox instance.You need to ensure that the users only record data in the Production instance.Which security function needs to be edited to prevent access to the Sandbox? Security Function: Dynamics 365 Sandbox instance ⚪Roles ⚪Groups ⚪Access Rights

Groups

Your organization does not permit the use of custom code for solutions. You need to create a view that can be viewed by all users in an organization. Where should you create the view? ⚪List view of the entity ⚪Microsoft Visual Studio ⚪Templates area ⚪Maker portal

List view of the entity

You are creating Power Virtual Agents chatbot that captures demographic information about customers.The chatbot must determine the group a customer belongs to based on their age. The age groups are: ✑ 0 - 17 ✑ 18 - 25 ✑ 26 - 35 ✑ 36 - 55 ✑ 55 - 100 You need to configure the chatbot to ask a question that can be used to determine the correct age group. _____Solution: Use Date and time for Identify in the question and then add branches that use conditional logic to determine the age group. Does this meet the goal? _____Solution: Use multiple choice options for Identify in the question and create options that represent each of the age groups. Does this meet the goal? _____Solution: Create a custom Age group entity and synonyms for each individual age in the corresponding item. Use Age group for Identify in the question.Does this meet the goal? _____Solution: Use age for Identify in the question and then add branches for each group that use conditional logic. Does the solution meet the goal?

No No Yes No

You are creating a canvas app. A user will click a button on each screen of a Power Apps app to proceed to the next screen. You need to implement the action which selects the next screen that the user sees. Which event should you handle? ⚪ScreenTransition ⚪OnSelect ⚪OnLoad ⚪OnCheck

OnSelect

Where should you configure the Power BI alert so that it triggers the process?

Power BI

33. You create and publish a Power BI report that contains an embedded canvas app. The report will be used by multiple people. The canvas app has an issue that must be corrected.You update the canvas app.You need to ensure that the updated canvas app is available in the published Power BI report. What should you do? ⚪Manually refresh the data source on the published Power BI report ⚪Publish the canvas app ⚪Publish the Power BI report from Power BI Desktop and re-share to any users ⚪Publish the Power BI report from Power BI Desktop

Publish the canvas app

You have a canvas app that allows users to view, select, and purchase products. The app uses a Gallery control to display products and checkboxes that allow users to select products.When users select items from the product catalog, they move to a different screen to complete a purchase.Users must be able to clear all product selections when they click the button. You need to configure the button. What should you do? ⚪Use the Reload(Control) formula and pass the gallery control as a parameter to the Reload formula. ⚪Use the Reset(control) formula and pass the checkbox to the formula to clear user selections ⚪Set the OnCheck value to populate a collection and the OnUncheck value to remove the item from the collection. Clear the collection when the user selects the button. ⚪Use the Revert(Products) formula and pass the checkbox to the formula to clear user selections. ⚪Use the Reset(Control) formula and pass the gallery control as a parameter to the Reset formula.

Set the OnCheck value to populate a collection and the OnUncheck value to remove the item from the collection. Clear the collection when the user selects the button.

You are designing a desktop user interface (UI) flow. The UI flow automates legacy software.You need to prepare data for transfer to Microsoft SharePoint list.Which four actions should you perform in sequence? Do not use more than 4 actions. ________Step 1: __________Step 2: ___________Step 3: ____________Step 4: ⚪Enter a name and description for the output ⚪On the Outputs menu of the UI flow, choose Select text on screen. ⚪Select information to pass to the SharePoint list ⚪Copy and paste the text in the output definition window ⚪Stop the recording and save the flow ⚪Start recording the UI flow

Step 1: Start recording the UI flow Step 2: On the Outputs menu of the UI flow, choose Select text on screen. Step 3: Enter a name and description for the output Step 4: Stop the recording and save the flow

You create a Power Platform help Desk solution.You need to create a dashboard that displays information on help desk cases that are handled each week. Which dashboard components should you use? ⚪System chart ⚪Area chart ⚪Personal Dashboard __________________Add a tag chart by using opened cases __________________Add a stacked column chart shared with your team __________________Add a Microsoft Power BI visualization __________________Add a chart from view that a user creates __________________Add a doughnut chart that shows cases by owner

System Chart Personal Dashboard Personal Dashboard Personal Dashboard System chart

41. You create a canvas app for a sales team. The app has an embedded Power BI tile that shows year-to-date sales. Sales users do not have access to the data source that the tile uses.Sales team users must be able to see data in the Power BI tile. You must minimize the level of permissions that you grant and minimize administrative overhead. You need to share another Power BI component to make the data visible. What should you share? ⚪The Power BI dataset the tile uses as a data source ⚪The Power BI workspace that includes the tile. ⚪The Power BI dashboard that includes the tile.

The Power BI dashboard that includes the tile.

Who can see alerts configured for Power BI?

The person who created the alert

You are a Dynamics 365 Customer Service administrator.A user must be able to view system posts and activities in a dashboard.You need to create the dashboard for the user. Which components should you use? ______________________Display system posts ______________________Display Activities ⚪iFrame ⚪Lists ⚪Social Insights ⚪Timeline ⚪Organization Insights ⚪Relationship Insights

Timeline Lists

You are developing a canvas app.You need to apply business rules to the app without writing code.Which three actions can you use? ⬜Validate data and show error messages ⬜Enable or disable fields. ⬜Set field requirement levels. ⬜Set field values ⬜Show or hide fields

Validate data and show error messages. Set field requirement levels. Set field values

A customer tracks events by using a custom entity.The custom entity includes a custom eld for the venue of the events. The customer must be able to display the events by venue in a calendar. You need to ensure that all events display by venue in the calendar.To which component should you add a control? ⚪Form ⚪Subgrid ⚪Chart ⚪View

View

A company has a canvas app that includes the following screens: Screen1 and Screen2. The OnVisible property for Screen1 contains the following expression.Set(AgeGroups, ["1-25", "26-54", "55+"]) For each of the following statements, select Yes if the statement is true. Otherwise, select No. _____Age Groups can be access from Screen1 and Screen2 _____AgeGroups is a collection. _____You can use the Update function to change values in AgeGroups.

Yes No No

You implement an editable grid for the Account entity.The business team provides the following list of features that they would like you to implement: ✑ Group by or sort columns in the current view.✑ Configure a business rule to show an error message.✑ Edit values in calculated fields.✑ Edit the Address composite eld.✑ Use the editable grid on mobile phones.Which actions can you perform? To answer, select the appropriate options in the answer area. _____Group by or sort columns in the current view. _____Configure a business rule to show an error message. _____Edit values in calculated fields. _____Edit the Address composite field. _____Use the editable grid on mobile phones

Yes Yes No No No

You manage Power Platform apps for a company. You need to hide the Flows button on the user interface. Which configuration setting should you change? ⚪the Sitemap ⚪the Customizations section of the System settings ⚪the Entity component of the default solution ⚪the Buttons tab of Flow

the Customizations section of the System settings

You must create a new entity to support a new feature for an app. Records for the entity must be associated with a business unit and specify security roles for the business unit.You need to configure entity ownership. Which entity ownership type should you use? ⚪user or team owned ⚪organization-owned ⚪none ⚪business-owned

user or team owned