MGMT 310 Final

Most equal employment opportunity laws apply to companies with how many employees?

15 or more

The Age Discrimination in Employment Act of 1967 applies to people aged ______ and older.

40

An employee enrolled in a ______ makes contributions to an individual account in the form of deferred income. The employer may also be able to contribute to the employee's plan.

401(k) or 403(b)

Research shows that only about ______ of all decisions made within organizations are successful.

50%

In a survey of HR professionals, ______ felt that visible tattoos would negatively impact an applicant's chances of securing employment.

60%

Drake is a human resource professional at a large company with impending layoffs due to a facility shutdown. As a result, he familiarizes himself with WARN and learns that employees must be given ______ written notice.

60-day

At what age are most Americans eligible for full retirement benefits in the United States?

66-67

Keaton is examining a suite of tests available to his company to determine their suitability for adding to a selection procedure. All of them correlate strongly with the job performance measure. Keaton analyzes how the tests correlate with each other and finds that Cognitive Ability Tests A and B correlate with each other strongly (.87) but correlate only weakly with Cognitive Ability Test C and the Personality Test (.21). Which tests should Keaton keep?

Cognitive Ability Test A, Cognitive Ability Test C, and the Personality Test

According to expectancy theory, what is the equation for motivation?

Expectancy × Instrumentality × Valence

Florence refuses to answer a question on a job application about her family's medical history. The employer tells her that if she does not complete the application in its entirety, she will not be considered for the job. Which act covers Florence's claim of discrimination?

Genetic Information Nondiscrimination Act (GINA) of 2008

During the ______, although unemployment was at record high levels, union membership grew by 300%.

Great Depression

______ participants incur lower cost sharing when they use in-network medical providers and services.

Managed-care

Which calculations are appropriate for a continuous variable?

Mean, Standard deviation (SD)

______ skills include the person's ability to step back and assess their own performance. For example, stepping back to ask whether they are doing well in training.

Metacognitive

The ______, a division of Department of Labor, monitors EEO compliance of federal contractors.

Office of Federal Contract Compliance Programs

______ is the process of helping new employees adjust to their new organizations by imparting to them the knowledge, skills, behaviors, culture, and attitudes required to successfully function within the organization.

Onboarding

How does Sal begin to determine potential talent gaps for a new department of data scientists in his organization?

Sal first completes a job analysis to determine what skills are needed.

______ involves using metrics in performance appraisals that truly capture relevant dimensions of performance.

Validity

To what does "quality of fill" refer?

a combination of metrics such as performance, promotion, and retention

In conflict management, the ______ approach refers to low competitiveness but high levels of cooperation.

accomodation

Noelle serves as legal counsel for a Fortune 500 company that continuously recruits, interviews, and hires people. During the selection process, employment tests are often administered. Noelle is concerned about this impact of these tests on protected groups. What specifically concerns Noelle?

adverse impact

The p value is also referred to as the _______ level.

alpha

Human resource information systems and electronic human resource management systems are usually integrated into a larger cross-functional data management system called ______.

an enterprise resource planning system

Examining whether managers use the same language to describe male and female subordinates is an example of ______.

auditing

The Americans with Disabilities Act prohibits discrimination against qualified applicants with a disability. How does a human resources manager decide who is qualified?

based on a job analysis

Adam teaches CPR. He shows a video to the class of someone performing chest compressions and then he demonstrates chest compressions on a dummy. Next, he asks students to practice on the dummy and provides feedback about their performance. What training method is Adam using?

behavioral modeling

Asking an applicant how many jobs they have had in the 3 years in order to predict how long they are likely to stay in a job is an example of collecting ______.

biographical data

A(n) ______ is an essential necessity of the job and can be used to select employees based on the protected characteristics.

bona fide occupational qualification

The process of collapsing multiple pay grades into one large grade with a single minimum and maximum is referred to as ______.

broadbanding

Kari is reviewing the value of her salary, benefits, health care, and paid time off. All of these things make up Kari's ______.

compensation package

In the Five Factor Model personality typology, ______ includes traits such as dependability and achievement orientation and was found to relate to job performance across most jobs.

conscientiousness

A ______ is a number that conveys two important pieces of information: sign and magnitude.

correlation coefficient

ABC Company avoids hiring young women when possible because they are more likely to go out on maternity leave than older women. This is an example of ______.

disparate treatment

Successful performance management systems help with ______.

employee engagement, retention, and achieving organizational objectives

In the hospital where Sue works, there is a job classification of "nurse." There are many individuals, however, who hold various types of nursing ______ within the hospital, such as pediatric nurse, intensive care nurse, and medical-surgical nurse.

positions

Using an ethical process to determine how to allocate rewards helps to ensure a perception of ______.

procedural justice

ABC Company would like to hire Jazlynn and knows that she has two other job offers already on the table from competitors. What is one thing the recruiter can do to compete with the competitors and attract Jazlynn to ABC Company?

put the best offer forward as much as possible

A company that sells lawn care service packages rewards its employees based on the number of packages they sell each month. The company provides prizes such as gift cards and event tickets for extrinsic motivation. Extrinsic motivators work best for this scenario because the metric of interest is ______ of performance.

quantity

Mateo is completing performance appraisals for his staff. He considers his team as a whole and then lists his most valuable employee at the top and his least valuable at the bottom. He then identifies the most valuable and least valuable employees of the remaining staff. He continues this process until all employees have been evaluated. Mateo is using which appraisal method?

relative ranking

______ refers to the consistency of measurement in performance appraisals.

reliability

When choosing subject matter experts, it is critical to choose a ______ of the employees for the particular job being analyzed.

representative sample

Jose lives in Florida. There are laws in the state to protect him from being forced to join a union in order to obtain or keep a job. What kind of laws are these?

right-to-work laws

Lisa is confident she will make it through sales training without any problems. Rachel, on the other hand, does not think she will do well. Lisa's training goes well, and despite some challenges, she successfully completes training and is ready to move forward in her role on-the-job. Rachel, however, quickly gives up when she is challenged and does not make it through the training. This is an example of how ______ can influence the effectiveness of training.

self-efficacy

Pay-for-performance is linked to greater ______ to perform

motivation

On average, employee benefits cost ______ of total compensation.

one-third

Grant is on a team of subject matter experts performing a job evaluation using the ranking method. They have already gathered the job descriptions for the company's many positions. What should they undertake next?

order the jobs in terms of their relative contribution

Kathleen, a human resource manager, believes all nurse educators should be nurses rather than professional trainers. She discusses her belief with the Director of Nursing for confirmation, even though the Director of Training has explained that professional trainers can provide the required trainings assigned to the opened position. This is an example of ______ bias.

overconfidence

A ______ represents how an organization translates information about the internal job structure and external pay rates of competitors into actionable pay practices.

pay policy line

That individuals tend to gravitate to jobs with reward systems that fit their disposition, goals, and performance capabilities, and the associated processes of attraction, selection, and attrition are referred to collectively as ______ effects.

sorting

What two factors are considered when deciding on the best recruitment sources to reach potential applicants?

strategy and money

What is the objective of most pay-for-performance programs

strategy realization

In ______, employees are given a task, project, or responsibility that is outside their current KSAOs.

stretch assignments

______ are the elements of a job analysis which are typically used to describe the job itself.

tasks

According to the ______ rule, one group's selection ratio may not be less than 80% of the majority group's ratio.

the 4/5ths rule

When employees have more say into how organizations function due to programs like profit sharing, worker ownership, or worker participation in decision-making, productivity is increased. This could be because the ______ factor that might influence employee relations is being applied

fair treatment and voice

The purpose for theories of motivation is to provide a framework ______.

for designing, explaining, and understanding the effects pay-for-performance on behavior

Some hospitals offer a portion of cost savings to individual doctors when the hospital is able to meet certain goals such as reducing waste without changing the quality of care provided to patients. What type of group pay-for-performance plan is this?

gainsharing

Macrae, a manager, set goals for his team that are achievable yet challenging. He believes this strategy motivates his team to be high performers. What does this illustrate?

goal setting theory

According to reinforcement theory, refusing to give commissions to salespeople who use unethical tactics would motivate salespeople to be ethical because ______.

if a reward is withheld for a specific behavior, the behavior unlikely to be repeated

Annie, a recruiter, wants to hire the best possible candidate for the job. She knows that to do this, there are two goals of recruitment to focus on. She needs to increase the size of the applicant pool and ______.

increase the number of qualified applicants

Another name for a job structure is ______.

job hierarchy

A measurable business metric that is aligned with a company's strategy is called a ______.

key performance indicator

In job analysis, a ______ survey has subject matter experts indicate how important each of the KSAOs is to each job task. Any KSAOs that are not connected to any critical job tasks would be eliminated from the job analysis.

linkage

Michelle works with the human resource information system vendor to identify and explain business processes. She notices this results in improved processes as they work through data flow diagrams. This design factor is called ______

logical design

The turnover rate is equal to ______.

the number of departures during the year divided by the average number of employees during the year multiplied by 100

The retention rate is equal to ______.

the number of employees who stayed during the entire period divided by the number of employees at the beginning of the period multiplied by 100

A strong human resource team has a people analyst that is able to interpret data through the lens of human behavior, cognition, and emotion. This is an example of what competency?

theory

Kirkpatrick's model of training outcomes classifies ______ reaction as the trainees' belief that the training was actually relevant and useful to their jobs.

training utility

What are three ways that performance can be measured?

traits, behaviors, and results

The most fundamental step in workforce planning is ______.

understanding labor market conditions

Kathleen recently found out her mother is ill. The shock of the illness caused Kathleen to rethink her immediate career plans, and she decided to quit her job to be available to her mother. This is an example of the ______ model of turnover.

unfolding

In the 1940s, Kurt Lewin developed a model for implementing new systems that involves what three steps?

unfreezing, change, refreezing

Why might a person perceive low expectancy between their effort and performance?

when there is not a clear line of sight between effort and performance