MGMT 3180 Exam

Which of the following individuals is the best example of a successful change leader? A change leader who engages and listens to employees and motivates them by showing concern and sharing credit A change leader who communicates the positive results of the change process to the employees and hides the negative ones A change leader who pays all attention to the structural and procedural changes needed for the transformation A change leader who offers rewards in terms of increased pay and promotion to those employees who support the change process

A change leader who engages and listens to employees and motivates them by showing concern and sharing credit

Which of the following firms is most likely to benefit from a bureaucratic approach? A firm involving creativity and innovation A firm with high turnover and a diverse workforce A start-up firm with less complexity A firm with constantly changing, dynamic markets

A firm with high turnover and a diverse workforce

Which of the following is a disadvantage of a strong culture? A strong culture seldom influences an organization's performance. In a strong culture, the goals are unclear. A strong culture tends to be difficult to change. A strong culture requires more coordination and monitoring.

A strong culture tends to be difficult to change.

The managers of Z-Cosmetics, after identifying key measurements, decided to set performance targets for their business. In order to fulfill the purpose, they adopted a process that required management to collect data from Color Cosmetics, a leading manufacturer in the industry. The managers of Z-Cosmetics believed that adopting the best practices across the industry would help them achieve their goals more effectively. Identify the process used by Z-Cosmetics to set performance targets. Activity-based costing Total Quality Management Benchmarking Budgeting

Benchmarking

_____ refers to a four-stage process that provides the mechanisms and systems that monitor the transformation process, ensuring that outputs are produced to the desired quality, quantity, and specification of an organization and its customers. Scenario building Trend analysis SWOT analysis Control cycle

Control cycle

_____ refers to a four-stage process that provides the mechanisms and systems that monitor the transformation process, ensuring that outputs are produced to the desired quality, quantity, and specification of an organization and its customers. Scenario building Trend analysis SWOT analysis Control cycle

Control cycle

Which of the following is the first step involved in the change process? Developing an implementation process Creating dissatisfaction Creating a desirable model Communicating change model

Creating dissatisfaction

Which of the following best describes an organization's artifacts? Aspects deemed important by members of an organization Relational factors between an organization's culture and its performance The underlying essence of why members of an organization act as they do Day-to-day behaviors that can be observed

Day-to-day behaviors that can be observed

_____ refers to a long-term process designed to build greater self-awareness, enhance managerial capabilities, and enable an individual to reach his or her potential. On-the-job training Offshoring Participation Development

Development

Which of the following creates the spark needed to begin the change process? Innovation Dissatisfaction Differentiation Inertia

Dissatisfaction

Which of the following statements about 360-degree feedback is true? 360-degree feedback is not effective for the leadership development process. It often provides employees with an unrealistic view of their skills. 360-degree feedback is often effectively used to determine pay raises. Employees receive feedback from their superiors, peers, and subordinates.

Employees receive feedback from their superiors, peers, and subordinates.

Which of the following aspects of a leader's role in relation to culture is deemed critically important to an organization's success? Inspire managers and employees to work as they wish in an attempt to reduce their job-related stress. Reward employees and managers with pay based on commitment and continue raising the bar. Acquire more companies and adopt all elements of the acquired company's weak culture. Empower employees to make independent decisions and to find ways to improve operations.

Empower employees to make independent decisions and to find ways to improve operations.

Which of the following helps change leaders build dissatisfaction? Improving experimentation while simultaneously reinforcing efficiency and cost effectiveness Creating proper alignment between an organization and its strategy Reducing the involvement of pivotal individuals in the process and concealing the vision for change Engaging in benchmarking or internal and external performance/opportunity gap analyses

Engaging in benchmarking or internal and external performance/opportunity gap analyses

According to Kotter, which of the following should leaders do first while implementing change? Institutionalize changes in the culture. Develop a vision. Plan for and create short-term wins. Establish a sense of urgency.

Establish a sense of urgency.

Cardinal Company is using cost of goods sold as a measurement of performance, which will be placed under which perspective of the balanced scorecard? Business process perspective Customer perspective Learning and growth perspective Financial perspective

Financial perspective

Which of the following statements is true of the role of founders in influencing culture? The founders take the least risk and therefore do not feel as much anxiety as their employees. In allowing values to trump economics, founders tend to have a weak influence on the company's culture. A founder cannot make any risky decisions as he/she is required to account to everyone in the organization. Founders are uniquely situated to be innovative and to exemplify innovation to their employees.

Founders are uniquely situated to be innovative and to exemplify innovation to their employees.

Which of the following statements is a disadvantage of group-based pay systems? They do not allow managers to modify their targets and formulas. All group-based pay programs are generally difficult to calculate and monitor. Group-based pay systems tend to result in a diffusion of responsibility. Group-based systems cannot be fully customized to a particular department.

Group-based pay systems tend to result in a diffusion of responsibility.

Which of the following statements about the divisional structure is true? It allows for greater accountability because each division is a separate self-contained entity. The general manager of a functional form has a broader purpose than the general manager in the divisional form. Employees tend to identify more with their function than with their division. Coordination among functions in a divisional structure is less fluid than it is in a functional structure.

It allows for greater accountability because each division is a separate self-contained entity.

Which of the following provides a more precise job description and defines the characteristics of the ideal candidate for the position? Mission statement Job analysis Balanced scorecard Job evaluation

Job analysis

Which of the following terms refers to a structure where many employees have two bosses (one divisional and one functional) with equal authority in the organization? Divisional structure Matrix structure Functional structure Network structure

Matrix structure

_____ is defined as the process of evaluating behaviors and outputs to see whether standards have been met or objectives have been obtained. Measurement Strategic control Benchmarking De-escalation

Measurement

Which of the following characterizes a weak culture? Employees require less coordination and monitoring High role clarity Allows a company to run more smoothly and quickly No agreement on the firm's values

No agreement on the firm's values

Which of the following statements about outsourcing and offshoring is true? Offshoring is used to lower costs in a firm's value chain. Offshoring guarantees higher profits for a business. Managers always account for the risks in offshoring a process. Outsourcing is not a complicated issue.

Offshoring is used to lower costs in a firm's value chain.

Which of the following evolves over three stages—from compliance to identification to internalization? Organizational commitment Cultural socialization External adaptation Internal integration

Organizational commitment

The management of an organization realized that their employees' performance kept deteriorating and many employees decided to quit due to unknown reasons. After probing, they realized that their competitors were offering a better compensation which attracted most of the employees. Therefore, the management made reasonable changes to the compensation system that enabled good performers to receive more incentives and recognition. Identify the change that has been implemented. Transformative change Organic change Reactive change Incremental change

Reactive change

In the formula D × M × P > Rc + Cc, what does Rc represent? Running cases Ritualized combatants Resistance to change Root cause

Resistance to change

Which of the following helps organizations to socialize employees? Technologies used in manufacturing a firm's product Employee characteristics such as age and experience Role modeling, leader examples, and coaching The intermediaries used to reach customers

Role modeling, leader examples, and coaching

_____ is a quantitative approach that uses a method known as DMAIC, which stands for define, measure, analyze, improve, and control. Six Sigma Benchmarking Budgeting Total Quality Management

Six Sigma

Which of the following statements about strong cultures is true? In strong cultures, there are low levels of agreement among employees. Strong cultures allow a company to run more smoothly and quickly. Strong cultures often result in greater role ambiguity. Strong cultures lead to decreased performance in stable environments.

Strong cultures allow a company to run more smoothly and quickly.

DePaul Company has been monitoring the performance of its processes against selected measures. What is DePaul's next step in the control cycle? Set targets for the selected measures. Identify measures that track the right information to assess performance. Set up a balanced scorecard. Take corrective action.

Take corrective action.

A-Recruitz is an organization that allows its employees to work from home. Most of the interaction between the employees and the organization takes place through e-mail. Moreover, the organization is able to maintain increased employee performance and satisfaction. Identify the work option offered by A-Recruitz to its employees. Flexible work schedules Job sharing Variable work schedules Telecommuting

Telecommuting

Which of the following refers to an organization's assumptions? Relational factors between an organization's culture and its performance Day-to-day behaviors that can be observed Aspects deemed important by members of an organization The underlying essence of why members of an organization act as they do

The underlying essence of why members of an organization act as they do

Behaviorists are those who support a more open organizational structure where roles and responsibilities are loosely defined. True False

True

Budgeting involves allocating financial resources and measuring expected quantitative and qualitative outcomes of a firm. True False

True

In communicating the model for change, leaders need to appeal to both logic and emotions. False True

True

Organizations that focus solely on performance without a focus on support tend to produce burnout contexts. True False

True

Realistic job preview provides information to job candidates highlighting the most important conditions of a job including its positive and negative aspects. True False

True

_____ refer to the meanings that members of an organization attach to visible aspects of a firm. Objectives Values and beliefs Artifacts Assumptions

Values and beliefs

Which of the following questions regarding culture should a manager address while acquiring a company? Is culture linked to performance? Where are the similarities and differences between the merging cultures? How socialized are the employees? Which culture is the best?

Where are the similarities and differences between the merging cultures?

The factor that distinguishes functional organizational structure from divisional is that a functional structure is organized around the outputs a firm produces. a functional structure is organized in terms of the main activities to be performed. a functional structure is best suited to deal with environmental change. a functional structure groups diverse functions into separate divisions.

a functional structure is organized in terms of the main activities to be performed.

The accounting system used to assess the specific cost components of producing a product or service is known as activity-based costing. economic value added. economies of scale. return on equity.

activity-based costing.

In business, only two things can be observed, measured, and monitored: resources and growth. employee satisfaction and loyalty. behavior and outputs. suppliers and customers.

behavior and outputs.

Thomas, the head of the marketing department in an organization, has structured his department in such a way that the roles and responsibilities of his workers are loosely defined. Moreover, he does not exert too much control over his workers and encourages two-way communication. His workers tend to be highly satisfied with their jobs when compared to those in the finance department, headed by John who exerts more control. From this scenario it can be inferred that Thomas has adopted a _____ mechanism for coordinating. centralized authoritative behavioristic bureaucratic

behavioristic

Moonbow, Inc., has a highly formalized structure with extensive rules, procedures, policies, and instructions. Positions are arranged hierarchically with top management dictating the direction and activity of the organization while lower-level managers and employees follow orders. The fundamental mechanism of monitoring involves close personal surveillance of subordinates by superiors. Moonbow, Inc., has adopted a _____ approach to organizational control. clan totalitarian mutually adaptive bureaucratic

bureaucratic

Humanix, Inc.allows its employees to make their own choices from a wide array of benefit options. Humanix has a cafeteria plan. gain-sharing plan. flexible work option. profit-sharing plan.

cafeteria plan.

Fine Gadgets, a gadgets manufacturing company, has an organizational structure where the employees have to strictly follow rules and regulations stated by the management. Moreover, only the top management is allowed to make key decisions regarding organizational activities. Fine Gadgets is an example of a _____ organization. centralized decentralized global diversified

centralized

Star Hydraulics is organized into self-supervising teams that are responsible for a set of tasks. In the teams, each member is cross-trained to be able to perform multiple tasks, and individual goals and values completely overlap with the organization's values. Workers collaborate on projects and must negotiate proper team behavior, using the organization's mission and values as a guide. Star Hydraulics has adopted a _____ approach to organizational control. mutually adaptive clan bureaucratic totalitarian

clan

An organization's _____ defines how people think, feel, and act, and it moves at an almost subconscious level. design culture strategy structure

culture

A _____ structure is an organizational structure where key decisions are made at all levels of the firm, not only at the top. bureaucratic centralized multinational decentralized

decentralized

To motivate change, managers should create effective models that are clear, structured, and expensive. desirable, feasible, and relevant. sophisticated and assessable. complicated and implementable.

desirable, feasible, and relevant.

In a functional structure, a firm divides people into units in terms of the main activities that need to be performed. groups diverse functions into separate divisions. categorizes its employees based on their performance and commitment. gives equal authority to both divisional and functional managers.

divides people into units in terms of the main activities that need to be performed.

Huge Company is in the process of reducing its employee base in an effort to be more competitive. Huge is customizing. outsourcing. offshoring. downsizing.

downsizing.

The Tidwell Company has a production department, a marketing department, a sales department, and an accounting department. The sales department is headed by the VP of sales and manages the department in a hierarchical manner. Employees are evaluated on achieving departmental goals. The Tidwell Company has a _____ structure. divisional network functional matrix

functional

According to the formula that makes up the change equation, the combination of dissatisfaction with the status quo, new model for the organization, and process for change must be equal to the resistance to change and cost of change that employees experience. lesser than the resistance to change and cost of change that employees experience. greater than the resistance to change and lesser than the cost of change that employees experience. greater than the resistance to change and cost of change that employees experience.

greater than the resistance to change and cost of change that employees experience.

Organizations that emphasize performance metrics with a focus on support and trust will tend to produce _____ contexts. country club burnout low performance high performance

high performance

Inertia refers to the inability of organizations to change as rapidly as the environment. process by which change emerges from individuals as they innovate. process where change efforts are planned from top-down directives. ability to send massive amounts of data in increasingly unique formats.

inability of organizations to change as rapidly as the environment.

A process in which small improvements or changes are made to processes and approaches on an ongoing basis is known as _____ change. organic transformative reactive incremental

incremental

Eris Company is managing employees by outlining a series of specific milestones that they are expected to meet in a defined time period. Eris is utilizing management by objectives. off-the-job training. 360-degree feedback. Total Quality Management.

management by objectives.

Because GE operates in many businesses, ranging from aircraft engines to healthcare imaging, GE would need to create a unique balanced scorecard for each of its business units. not be able to use the balanced scorecard. have to adopt a common strategy for all businesses to be able to use the balanced scorecard. have to choose one business unit with which it could use the balanced scorecard.

need to create a unique balanced scorecard for each of its business units.

In a _____ structure, "knowledge workers" are organized to work as individual contributors or to be a part of a work cluster that provides a certain expertise for the organization. network matrix functional divisional

network

The Nickells Advertising Agency assigns a team of individuals to work on a client's advertising campaign. When the project is completed, each of the team members will be assigned to new teams pulled together for new campaigns. The Nickells Advertising Agency has a _____ structure. network matrix functional divisional

network

Trend Publishing Inc. sends its typesetting activities to a contractor in Indonesia. Trend is downsizing. offsourcing. customizing. offshoring.

offshoring.

A production team at TriCo Inc. came up with a way to reorganize its work station so as to greatly reduce the setup time required for new production runs. Within a year, other production teams throughout the company had reorganized their work stations to match. The efficiencies gained were the result of _____ change. reactive transformative planned organic

organic

The employees of Konakoala Company are in high agreement about company values but have little passion for them. Konakoala's culture is aggressive. passive. weak. strong.

passive.

A process in which change is initiated based on some anticipatory event or opportunity on the horizon is known as _____ change. planned incremental proactive organic

proactive

The most important provision of the Civil Rights Act, Title VII is that it established a federal minimum wage, set maximum hours for a workweek, and officially banned child labor. prohibits employment discrimination based on race, sex, color, religion, and national origin. established minimum conditions for health, safety, and general well-being of workplaces. allows employees to take unpaid leaves of absence for family and medical reasons without losing their jobs.

prohibits employment discrimination based on race, sex, color, religion, and national origin.

The process of understanding how work gets done and how individuals should interact is called adaptation. socialization. internalization. identification.

socialization.

One of the more important measurements of TQM is _____, defined as the amount of time required to develop and deliver products and services to the customer. Six Sigma benchmarking leverage total cycle time

total cycle time

GudGadgets is a leading manufacturing company. It used a particular raw material as the base for manufacturing most of its products. Due to some recent events, the government banned the overall supply of that raw material. As a result, the company had to switch to another raw material. This called for a change in the machines and other processes involved in manufacturing its products. The company stopped the production of some established products and introduced new products to remain competitive. This scenario is an example of _____ change. organic transformative planned incremental

transformative

John, an organization's HR manager, is making plans to offer training to his employees. To effectively proceed with the training process, John should first assess the effectiveness of training. understand the goals of training. determine target audience. design the training curriculum.

understand the goals of training.

When Dharmesh Shah, the chief technology officer (CTO) of HubSpot.com, traded jobs with Paul English, the CTO of Kayak.com, he was using job swap as a means of benchmarking. using job swap as a means of implementing Six Sigma. implementing the internal business perspective of the balanced scorecard. using job swap as a means of budgeting.

using job swap as a means of benchmarking.