MGMT 330 - Exam 1

Pradeep has worked for a small chemical manufacturing company for the past 10 years. Recently, he and the other workers have developed minor respiratory problems. They confronted management demanding proper ventilation at the factory because inhaling chemical fumes continuously could prove fatal. If management does not respond to their demands, they could sue the company under the A) Occupational Safety and Health Act. B) Equal Pay Act of 1963. C) Title VII of the Civil Rights Act of 1964. D) Americans with Disabilities Act. E) Age Discrimination in Employment Act.

A) Occupational Safety and Health Act.

Wayne is an HR manager preparing a message to his company's employees, explaining the company's new policy of valuing diversity. Which statement should he use to express the best business case for valuing diversity? A) A diverse workforce makes the company more competitive by providing insights into its diverse customers. B) A diverse workforce is necessary to stay out of legal trouble related to equal employment opportunity. C) Valuing diversity takes many forms, including affirmative action and rewards for demonstrating respect. D) Valuing diversity need not be limited to employees in categories protected by law. E) Valuing diversity involves administrative decisions for the human resource department.

A) A diverse workforce makes the company more competitive by providing insights into its diverse customers.

Which statement best describes job sharing? A) It is a work option in which two part-time employees carry out the tasks associated with a single job. B) It is a work option that allows full-time employees to choose start and end times within the guidelines specified by an organization. C) It is a work option that empowers individual workers by adding more opportunities for specialization in their current job duties. D) It is a work option that enlarges jobs by combining several relatively simple jobs to form a job with a wider range of tasks. E) It is a work option that enlarges jobs in an organization by moving employees among several different jobs.

A) It is a work option in which two part-time employees carry out the tasks associated with a single job.

Which statement about KSAOs is true? A) KSAOs are characteristics of people and are not directly observable. B) KSAOs and TDRs are the same thing. C) In developing job specifications, considering all elements of KSAOs is unimportant. D) The term stands for knowledge, skill, adaptability, and other characteristics. E) KSAOs detail the tasks, duties, and responsibilities of a job.

A) KSAOs are characteristics of people and are not directly observable.

What was one step Congress took during the COVID-19 pandemic to lessen the blow to those impacted? A) expanded unemployment eligibility to independent contractors, gig workers, and the self-employed B) passed a law allowing companies to offer flexible work arrangements C) provided food assistance to the unemployed D) extended unemployment benefits for one month E) required small businesses to open in order to spur the economy

A) expanded unemployment eligibility to independent contractors, gig workers, and the self-employed

Under the Uniformed Services Employment and Reemployment Rights Act of 1994, employers must reemploy workers who left jobs to fulfill military duties for up to __________ years. A) five B) eight C) six D) seven E) ten

A) five

Atticus, a manager at KLM Inc., was asked by his supervisor to sign a contract with a new supplier. The contract stated that the industrial waste released by the company would be released into a local river. Atticus was against this idea of polluting the river with the waste, so he refused to sign the contract. In this scenario, Atticus exercised his right of A) freedom of conscience. B) first refusal. C) freedom of speech. D) privacy. E) free consent.

A) freedom of conscience.

A regional manager for an automobile company in the United States decides to use industrial engineering to redesign a manufacturing job. Following its successful implementation, which outcome should he expect? A) increased efficiency B) increased complexity C) decreased repetitiveness D) increased skill requirements E) decreased specialization

A) increased efficiency

At a firm that manufactures toys, several employees are on short-term disability, citing physical strain as the cause. An expert hired by the company investigates the situation and recommends investing in an ergonomics study of the work environment. In this scenario, the expert is recommending a study of the A) interface between individuals' physiology and the characteristics of the physical work environment. B) jobs to find the simplest way to structure work in order to maximize efficiency. C) tasks, duties, and responsibilities of employees in a new job. D) knowledge, skills, and abilities necessary to perform a job. E) relationship between intrinsic rewards and employee motivation in the context of human resource management.

A) interface between individuals' physiology and the characteristics of the physical work environment.

Korrine is a line manager at Nortex Inc. She is assigned the task of understanding and gathering detailed information about the requirements of carrying out a certain job. Information gathered by Korrine will be used to provide essential knowledge for staffing, training, performance appraisal, and other HR activities. What most likely corresponds to the task undertaken by Korrine? A) job analysis B) job definition C) job training D) job swapping E) job rotation

A) job analysis

An HR manager observes that the number of employees quitting their jobs has been steadily increasing over the last six months. On closer inspection, he finds that a majority of the employees who quit were unhappy with the pay structures. The manager assesses the significance of each job to the organization, giving each job a dollar value. This helps him set up fair pay structures and retain valuable employees. What most likely relates to the task undertaken by this manager? A) job evaluation B) career planning C) job training D) performance appraisal E) selection

A) job evaluation

Which term refers to the intentional practice of changing jobs frequently? A) job hopping B) moonlighting C) job enlargement D) job enrichment E) freelancing

A) job hopping

According to Herzberg's two-factor theory, which factor would motivate individuals the most? A) meaningfulness of a job B) fringe benefits of a job C) shares of company stock D) salary and allowances E) periodic bonuses

A) meaningfulness of a job

Jolene thinks her company is discriminating against a particular group of employees by denying them seniority or promotions. She expresses her concern to a senior human resources manager. This method of expressing concern about an instance of illegal employment through proper channels is known as A) opposition. B) retaliation. C) participation in a proceeding. D) discrimination. E) affirmative action.

A) opposition.

Ban Corp., a producer of various small electronics, has its assembly operations performed by Finer Inc, a firm that deals exclusively in assembling products for other companies. This scenario indicates that Ban Corp. engages in the practice of A) outsourcing. B) reengineering. C) downsizing. D) benchmarking. E) acquiring.

A) outsourcing.

Shelby works at Trader Inc. Her primary role in the company is to create self-rating, job-related questionnaires for the employees. Which human resource management practice is being performed by Shelby? A) performance management B) employee relations C) selection D) training E) compensation

A) performance management

When Maura became pregnant, she was worried she would not be able to find affordable child care for her new baby so she could continue to work full time. Her husband elected to work half-time along with a co-worker who also had a new baby, dividing the responsibilities of the job between them. This is an example of job A) sharing. B) extension. C) rotation. D) enrichment. E) splitting.

A) sharing.

Heidi, a local farmer, buys her equipment exclusively from the manufacturer Farm Supply Inc. Because of this, Heidi is affected by Farm Supply Inc.'s operations. This indicates that Heidi is A) stakeholder. B) business partner. C) workforce analyst. D) talent manager. E) strategic partner.

A) stakeholder.

To gather information about worker requirements, the Fleishman Job Analysis System typically asks __________ to evaluate a job in terms of the abilities required to perform the job. A) subject-matter experts B) supervisors C) HR specialists D) external analysts E) CEOs

A) subject-matter experts

Name the executive department that is responsible for conducting research to determine the criteria for specific operations or occupations and for training employers to comply with the Occupational Safety and Health Act. A) the Department of Health B) the Department of Commerce C) the Department of Justice D) the Department of Labor E) the Department of Homeland Security

A) the Department of Health

After filing a discrimination complaint with the Equal Employment Opportunity Commission (EEOC) or other governmental agency, how long will an individual have to wait before having the right to sue in federal court? A) 30 days B) 60 days C) 10 days D) 20 days E) 40 days

B) 60 days

Which statement reflects a violation of the Age Discrimination in Employment Act? A) Older employees are permitted to work even after attaining the retirement age. B) A sixty-year old is given a pay cut based on the fact that he is older than other employees. C) A person is denied employment because of the fact that he is a minor. D) Older workers in an organization are better compensated than the younger workers. E) An employee chooses voluntary retirement before attaining the retirement age.

B) A sixty-year old is given a pay cut based on the fact that he is older than other employees.

Some of the employees of MYV Services are unhappy with their supervisor's comments and remarks. They feel they are being unduly discriminated against by the supervisor, and so they turn to the HR department for help. Addressing such problems is a part of the HR function of A) recruitment and selection. B) employee relations. C) training and development of employees. D) performance management. E) planning and administration of pay and benefits.

B) employee relations.

Which action associated with an OSHA inspection can result in criminal charges? A) missing the walkaround B) falsifying records subject to the inspection C) allowing conditions that lead to an employee's injury D) failing to notify the employer of an upcoming inspection E) seeking a restraining order from a U.S. District Court

B) falsifying records subject to the inspection

An advertising firm requires its employees to be at work between the hours of 10:00 a.m. and 2:00 p.m. This work rule allows employees to work additional hours before or after the time period in order to work the full day. Identify the job design method implemented in this scenario. A) zero-hour contract B) flextime C) compressed workweek D) telework E) retroactive overtime

B) flextime

According to the philosopher Immanuel Kant, the right of employees to know the nature of the job they are being hired to do and the obligation of a company not to deceive them in this respect is mainly reflective of the basic right of A) privacy. B) free consent. C) freedom of speech. D) freedom of conscience. E) first refusal.

B) free consent.

Jones Inc., a financial services company, specializes in customers' preferences and cost-efficient processes. They also encourage self-managing teams that make all decisions regarding business development and the sale of services to their customers. The firm ensures that there is a good fit between its work system and its people. This scenario implies that Jones Inc. has a A) workforce analysis system. B) high-performance work system. C) supply chain system. D) total quality management system. E) holistic management system.

B) high-performance work system.

What term describes the employees of an organization in terms of their training, experience, judgment, intelligence, relationships, and insight? A) capital expense B) human capital C) tangible capital D) traditional management E) working capital

B) human capital

The HRM function during downsizing is to terminate the workers who are A) performing multiple organizational roles. B) less valuable in their performance. C) a part of the external labor force. D) older than the other employees. E) being paid the highest salaries.

B) less valuable in their performance.

Yum Inc., a food services company, provides door-to-door delivery of its products. The company partners with a packaging company for transporting its goods to the customers. This is an example of A) cause marketing. B) outsourcing. C) reengineering. D) disinvesting. E) downsizing.

B) outsourcing.

The process by which an organization attempts to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals is referred to as A) orientation. B) selection. C) compensation. D) work analysis. E) performance management.

B) selection.

The industrial engineering approach to job design is most likely to emphasize A) defining work arrangements and reporting requirements. B) streamlining jobs to make them simpler and more efficient. C) designing jobs in such a way that they require minimal specialization. D) exploring new and diverse ways of doing the same job. E) creating complex and challenging jobs that require innovative employees.

B) streamlining jobs to make them simpler and more efficient.

Which job analysis method requires subject-matter experts to evaluate a job in terms of abilities required to perform the job? A) Work Sampling Technique B) Participant Observation Technique C) Fleishman Job Analysis System D) Position Analysis Questionnaire E) Conjoint Analysis Technique

C) Fleishman Job Analysis System

Which statement is true of ethics in human resource management? A) Evidence shows that HRM practices are invariably ethical. B) The general public has a positive perception of the ethical conduct of U.S. businesses. C) HR managers must view employees as having basic rights. D) Most managers have a positive perception of the ethical conduct of U.S. businesses. E) Most people believe that individuals apply values they hold in their personal lives to their professional activities.

C) HR managers must view employees as having basic rights.

Arabela, a Hispanic female in the accounting department of a large retail chain, believes she has been the victim of race and sex discrimination. What is a reason she would not be able to turn to the Office of Federal Contract Compliance Programs (OFCCP) for assistance with this problem? A) The injury to Arabela is under the $50,000 threshold. B) The OFCCP protection does not cover sex discrimination. C) Her employer doesn't have contracts with the federal government. D) A retail chain would not be affected by federal anti-discrimination laws. E) Her company does not have an affirmative-action plan on file.

C) Her employer doesn't have contracts with the federal government.

Which statement accurately represents the Americans with Disabilities Act? A) It permits an employer to cut down on fringe benefits of individuals with disabilities. B) It permits discrimination in areas such as layoffs and leaves. C) It goes beyond prohibiting discrimination to require that employers take steps to accommodate individuals covered under the legislation. D) It classifies a person who needs ordinary eyeglasses or contact lenses to perform each major life activity with little or no difficulty as disabled. E) It is used to protect individuals with conditions such as obesity and substance abuse.

C) It goes beyond prohibiting discrimination to require that employers take steps to accommodate individuals covered under the legislation.

What is the legal basis for considering sexual harassment to be illegal discrimination? A) It is a threat to workplace safety. B) It is a form of disability-related discrimination. C) It is a form of sexual discrimination. D) It is a form of age discrimination. E) It is a form of workplace violence.

C) It is a form of sexual discrimination.

Mitt opened up a small business that prints custom T-shirts, mugs, and trophies. He trains his 15 employees carefully, and after two years, no employee has experienced an on-the-job injury or illness. Under the requirements of the Occupational Safety and Health Act, what must Mitt post in the workplace? A) OSHA Small Business Handbook B) OSHA Certificate of Compliance C) form 300A, Summary of Work-Related Injuries and Illnesses D) form 310A, Certification of Injury-Free Status E) general-duty clause

C) form 300A, Summary of Work-Related Injuries and Illnesses

__________ granted all persons the same property rights as white citizens, as well as the right to enter into and enforce contracts. A) The Thirteenth Amendment B) The Fourteenth Amendment C) The Civil Rights Act of 1866 D) Title VII of the Civil Rights Act E) Executive Order 11246

C) The Civil Rights Act of 1866

What is one challenge HR might find when attempting to downsize? A) Defining employees who are "less valuable" is fluid and hard to determine. B) Downsizing companies tend to have a strong, interconnected hierarchy. C) The best workers may leave before the organization lays off anyone. D) Voluntary turnover programs are illegal. E) Decision making has become decentralized, leaving no department with the power to reduce the workforce.

C) The best workers may leave before the organization lays off anyone.

Identify the correct statement regarding sustainable organizations. A) They primarily focus on maximizing profits and delivering high returns to investors. B) They focus on smooth turnover and outsourcing rather than long-term planning. C) They are more concerned about justice and fairness than short-term profits. D) They are less concerned about employee development and empowerment. E) They are more concerned with the quantity of output than quality standards.

C) They are more concerned about justice and fairness than short-term profits.

What is one of the four principles that guides how ethical companies act? A) shortchange customers and vendors B) perform only in ways that benefit the company C) have a sense of purpose or vision that employees value and use D) only permit top management to take responsibility for the company E) emphasize fairness only if it suits the company

C) have a sense of purpose or vision that employees value and use

Green Waste, a company in the recycling business, has revamped its management and business criteria. It has also added new objectives that would require recruitment of new and skilled labor. The responsibility of identifying the numbers and the kinds of employees lies with the HR department of the firm. This responsibility of the HR department is known as A) supply chain management. B) performance management. C) human resource planning. D) utilization analysis. E) performance planning.

C) human resource planning.

The external labor market consists of A) contract workers in the organization. B) current employees of the organization. C) individuals who are actively seeking employment. D) employees who have direct contact with customers. E) employees of the immediate competitors of the organization.

C) individuals who are actively seeking employment.

Which job design technique involving the addition of decision-making authorities to a job is credited to Frederick Herzberg? A) job extension B) job rotation C) job enrichment D) job enlargement E) job sharing

C) job enrichment

Inside Auto, an automobile parts manufacturer, is headquartered in South Carolina. The firm is shifting its operations from South Carolina to India due to lower labor costs and the availability of required skills in India. This scenario indicates that Inside Auto is engaging in the practice of A) downsizing. B) reengineering. C) offshoring. D) benchmarking. E) acquiring.

C) offshoring.

The relationship between an employer and an employee can be thought of in terms of a(n) __________, a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions. A) employee contract B) offer letter C) psychological contract D) legal bond E) legal agreement

C) psychological contract

When an organization undertakes a complete review of its critical work processes to make them more efficient in an effort to deliver higher quality, it is engaging in A) outsourcing. B) offshoring. C) reengineering. D) greenfield venturing. E) codetermining.

C) reengineering.

Parker works at Delta Corporation. He is responsible for identifying individuals with skills required for the various roles in the organization. Which human resource management practice is being performed by Parker? A) performance management B) employee relations C) selection D) training E) compensation

C) selection

Kwame is a marketing manager for a publishing company. In addition to his regular marketing job duties, Kwame works in tandem with his co-workers to schedule work, select new team members, and coordinate printing tasks. This style of work is best described as A) centralized. B) a virtual team. C) teamwork. D) agile development. E) knowledge work.

C) teamwork.

What model that was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating? A) the Cognitive Dissonance Model B) the Situational Leadership Model C) the Job Characteristics Model D) the Fleishman Job Analysis Model E) the Motivation-Hygiene Model

C) the Job Characteristics Model

What is the name of the agency that is responsible for enforcing the executive orders that cover companies doing business with the federal government? A) the Occupational Safety and Health Administration B) the National Institute for Occupational Safety and Health C) the Office of Federal Contract Compliance Programs D) the Equal Employment Opportunity Commission E) the Federal Department of Employment and Workplace Relations

C) the Office of Federal Contract Compliance Programs

Which agency is primarily responsible for enforcing the laws passed by Congress? A) the U.S. House of Representatives B) the U.S. Senate C) the executive branch of the government D) the legislative branch of the government E) the U.S. Cabinet

C) the executive branch of the government

What needs to be defined to create a work flow analysis? A) the processes that will be involved in manufacturing B) the number of people required for production C) the type of products that will need to be manufactured D) the data and information needed by the work unit E) the special equipment, facilities, and systems needed for production

C) the type of products that will need to be manufactured

The new production manager at a toy manufacturing company, Carl, notices that the production unit has been underperforming. In an attempt to streamline the existing work flow, Carl brings in an HR specialist to help him conduct a work flow analysis. Carl describes to the specialist the outputs required. What will the HR specialist have Carl define next? A) the raw materials required B) the number of employees needed C) the work processes used to make the toys D) an inventory of equipment, facilities, and systems E) the data and information required by the production unit

C) the work processes used to make the toys

A consulting firm equips all of its employees with laptop computers, which they use at their desks and carry to client meetings. What ergonomic challenge is most likely to result from employees using these devices throughout the day? A) shoulder strain from carrying them around B) pain from the tactile feedback of pressing keys C) fatigue from taking frequent breaks to move around D) physical strain to wrists from improper positioning for typing E) distraction from paying attention to posture

D) physical strain to wrists from improper positioning for typing

Nicholas, a blind man in his early twenties, was recently hired as a DJ at a local radio station in New York. He was given permission by his manager to bring his guide dog to work. In this instance, Nicholas' employer made a(n) A) disparate impact. B) disparate treatment. C) reverse discrimination. D) reasonable accommodation. E) undue hardship.

D) reasonable accommodation.

Twenty years ago, BigTech, an electronics company, moved its operations from Texas to China due to lower pay rates in the Chinese workforce. Recently, however, the company began to receive complaints about the quality of its products, so BigTech moved its operations back to Texas. This latest move by BigTech is an example of A) downsizing. B) nationalization. C) outsourcing. D) reshoring. E) offshoring.

D) reshoring.

Which of Kant's basic human rights is violated when a supervisor requires an employee to do something that is unsafe or environmentally damaging, in spite of the employee clearly objecting to the order? A) right of freedom of speech B) right of equal opportunity employment C) right to due process D) right of freedom of conscience E) right of privacy

D) right of freedom of conscience

The growth in e-commerce and the information economy has led to an increase in the demand for employees in A) technical jobs. B) mining and resource extraction. C) agriculture. D) service occupations. E) manufacturing.

D) service occupations.

Egypt is an HR executive looking for a new job. She comes across an advertisement in a newspaper seeking applications for the position of an HR manager. The advertisement exclusively highlights requirements such as strong communications skills, excellent teamwork abilities, and leadership skills. These requirements constitute the job A) evaluation. B) analysis. C) description. D) specification. E) orientation.

D) specification.

An organization's ability to profit without depleting its resources, including employees, natural resources, and the support of the surrounding community, is called A) adjustability. B) absorbability. C) substitutability. D) sustainability. E) credibility.

D) sustainability.

A company applies research into physics and biochemistry to create advanced surgical instruments and implants. Its research department attracts some of the most talented professionals in these disciplines, each with a passion for his or her specialty. Next year, the position of vice president of research will be vacant, so the executive team is working with the HR department to define selection criteria for a new vice president. Given the company's structure, which quality will be important for the new vice president to possess? A) experience in setting up divisions based on customer groups B) experience in leading employees with broad responsibilities C) skill in setting up structures and jobs D) the ability to align researchers' work with the company's strategy E) the ability to motivate employees to identify more heavily with their profession

D) the ability to align researchers' work with the company's strategy

In the past, hospitals deferred to physicians' judgments in how they carried out their work. More recently, hospitals have begun asking surgical teams to use standard presurgical checklists aimed at avoiding miscommunications and oversights. From a job design perspective, why is this aspect of work flow an appropriate one for a hospital to focus on? A) Simplifying work is especially beneficial when jobs are challenging and the costs of error are severe. B) Simplifying work is especially important when jobs are challenging and employees are poorly trained. C) When jobs are complex and challenging, job design should focus on motivational issues such as autonomy. D) Simplifying the mental demands of the jobs may enable a hospital to replace high-priced physicians with technicians. E) Use of checklists will increase the amount of memorization and information required by a surgical team.

A) Simplifying work is especially beneficial when jobs are challenging and the costs of error are severe.

An HR executive observes that telework or telecommuting has been a rising trend. She considers developing a policy to allow telecommuting at her company. Which statement is a fact about telecommuting that would support implementing this policy? A) Telecommuting may support a strategy of corporate social responsibility. B) Organizations that use telecommuting require office space in multiple locations. C) Employees telecommuting may have greater absences from work. D) A telework arrangement is easy to set up for manufacturing workers. E) A telework arrangement is difficult to set up for people in managerial, professional, or sales jobs.

A) Telecommuting may support a strategy of corporate social responsibility.

Kathy is a human resource specialist. To gain competency in her field, she keeps up with business news related to human resource management. One area of the news she pays attention to is coverage of the cases the Supreme Court hears each year. Why would stories about the Supreme Court be relevant for Kathy's career? A) The Supreme Court may issue rulings that interpret employment law. B) The Supreme Court may pass laws regulating employment practices. C) The Supreme Court may issue executive orders related to employee safety. D) The Supreme Court may require federal contractors to engage in affirmative action. E) Decisions made by the Supreme Court cannot be overturned by the federal government.

A) The Supreme Court may issue rulings that interpret employment law.

Jamal, who works in the HR department, is developing a form the manager will follow in measuring the analysts' performance. What kinds of performance measures should Jamal focus on? A) The form should measure outcomes, such as timely and useful recommendations, because the manager will not be able to evaluate specific technical behaviors. B) The form should measure specific technical behaviors, because the methods used by the analysts will determine the usefulness of their recommendations. C) The form should measure both outcomes and behaviors, because both are essential to success in the job. D) The form should measure personal traits, such as getting along with others, because Jamal and the manager don't understand the technical requirements. E) The form should ask broad questions, so the manager can discuss whatever they think is important

A) The form should measure outcomes, such as timely and useful recommendations, because the manager will not be able to evaluate specific technical behaviors.

Kai, one of the senior managers at Brazen Inc., insists that the company supervisors handle employee relations as part of their jobs. Which statement strengthens Kai's argument? A) The supervisors represent the company on a day-to-day basis. B) The supervisors have the business experience to take up additional responsibilities. C) The supervisors do not hold any stakes in the organization. D) The supervisors are not a part of the employees' union. E) The supervisors are responsible for any action taken by the employees.

A) The supervisors represent the company on a day-to-day basis.

Which statement about competency models is true? A) They help HR professionals ensure that all aspects of talent management are aligned with an organization's strategy. B) They identify and describe a few competencies required for success in a particular occupation or set of jobs. C) They are only applicable to middle managers of an organization. D) They focus on tasks and outcomes and not on how people work. E) They are only created for different occupational groups in an organization.

A) They help HR professionals ensure that all aspects of talent management are aligned with an organization's strategy.

A large-scale chemical production company buys a smaller chemical production company to secure a greater share of the industry. This scenario exemplifies A) a consolidation. B) a partnership. C) downsizing. D) a merger. E) a strategic alliance.

A) a consolidation.

According to the affirmative-action plan required by the Office of Federal Contract Compliance Programs, __________ refer(s) to a plan identifying the ways in which an organization will meet its diversity goals. A) action steps B) utilization analysis C) diversification D) affirmative action E) disparate impact

A) action steps

Which term refers to an organization's active effort to find opportunities to hire or promote people in a particular group? A) affirmative action B) disparate impact C) reasonable accommodation D) reverse discrimination E) adverse impact

A) affirmative action

Maverick is the human resource manager at Gold Corp. He clearly understands the company's strategy. He has a solid understanding of business principles, and he applies these to help the HR department contribute to Gold's success. This scenario indicates that Maverick has competency in the area of A) business acumen. B) ethical practice. C) communication. D) leadership and navigation. E) relationship management.

A) business acumen.

An accounting firm is in the process of interviewing candidates for the position of administrative assistant. A job candidate arrives at an interview accompanied by a service dog. Which action by an employer would best meet the requirements of equal employment opportunity? A) describing job requirements and asking the employee how she would meet them B) telling the candidate politely that a blind person can't be a receptionist C) explaining that the company has a no-pets rule D) making every possible accommodation for this person, at any cost E) hiring the candidate, whether or not she is qualified for the job

A) describing job requirements and asking the employee how she would meet them

Identify the condition in which most of the debate focuses on discriminatory consequences and the plaintiff need not prove an employer's intent to discriminate. A) disparate impact B) disparate treatment C) reasonable accommodation D) affirmative action E) corrective action

A) disparate impact

Which statement below best illustrates a position in workflow design? A) The employees of the organization are expected to perform their job in a way that meets the organization's goals and objectives. B) Alice's job is to provide health and safety guidelines to all employees, and to regularly check people to make sure they have followed the guidelines. C) Some employees' jobs overlap with other departments. D) All employees are expected to log in at the beginning of the day and log out at the end. E) Because he drives a truck, Frank must have a valid driver's license and proof of registration.

B) Alice's job is to provide health and safety guidelines to all employees, and to regularly check people to make sure they have followed the guidelines.

What is necessary for the success of employee empowerment? A) The jobs must be designed in such a manner that the managers have complete control over business processes. B) Employees must be properly trained to exert their wider authority and use information resources such as the Internet. C) Pay and other rewards should reflect employees' loyalty to the organization and not their authority. D) Employers should provide feedback only when employees resign and are about to leave the organization. E) Employers should create jobs that minimize the need for the employees to come up with innovative ideas and solutions.

B) Employees must be properly trained to exert their wider authority and use information resources such as the Internet.

Although he works hard, gets favorable performance reviews, takes night classes in business management, and has applied for promotions, his co-workers always get the promotions instead. Barry asked his co-workers about this, and one of them said, "Don't you realize? This management will never promote someone like you." This supports Barry's concern that he may be a target of discrimination because he is Black; other talented employees are Black, but no Black employees have moved into management positions. Barry decides to discuss the problem with the human resource manager. If he can't find a satisfactory solution that way, with which federal agency could he file a complaint? A) Anti-Discrimination Federal Agency B) Equal Employment Opportunity Commission C) Office of Federal Contract Compliance Programs D) Uniform Guidelines on Employee Selection Procedures E) Federal Register

B) Equal Employment Opportunity Commission

A firm that develops software applications for other companies moved into a new office space. Most of the employees complained about the lack of comfortable seating arrangements. Following up on the complaint, the HR department advised management to invest in studying the ergonomics of the new office space. What would serve as an incentive for the company to invest in the study of ergonomics? A) Ergonomics empowers employees by giving them decision-making authority. B) Ergonomics reduces the physical strain on employees performing a job. C) Ergonomics reduces the number of reporting relationships in a job. D) Ergonomics enlarges jobs by moving employees among different jobs. E) Ergonomics increases a job's mental demands.

B) Ergonomics reduces the physical strain on employees performing a job.

Which act requires the federal government to base all its employment policies on merit and fitness? A) Executive Order 11246 B) Executive Order 11478 C) The Civil Rights Act of 1866 D) The Civil Rights Act of 1871 E) The Rehabilitation Act of 1973

B) Executive Order 11478

Freda, a white female applicant, is refused a job at a local college in favor of a less qualified minority applicant. She could consider suing the college on charges of reverse discrimination under the A) Thirteenth Amendment. B) Fourteenth Amendment. C) Twenty-Second Amendment. D) Civil Rights Act of 1866. E) Occupational Safety and Health Act.

B) Fourteenth Amendment.

Tetsu is a member of the human resource department at a fabric wholesale company. Setting a goal to enhance the firm's strategy, Tetsu works to attain it by understanding the current human resources. Through a series of surveys, interviews, and observations, she learns what talents the various departments of the company currently need, and attracts new human resources according to those requirements. What kind of HRM responsibility does this example illustrate? A) HRM's responsibility to handle administrative tasks B) HRM's responsibility to serve as a strategic partner C) HRM's responsibility to carry out transactions D) HRM's responsibility to develop effective systems E) HRM's responsibility to answer questions

B) HRM's responsibility to serve as a strategic partner

Which statement about a bona fide occupational qualification is true? A) It is considered illegal by a court. B) It is a necessary qualification for a job. C) It is strictly prohibited by organizations. D) It is a preferred qualification for the job. E) It is used to deem disparate treatment illegal.

B) It is a necessary qualification for a job.

Given that the National Institute for Occupational Safety and Health (NIOSH) has published numerous standards, what is the significance of the OSH Act's general-duty clause? A) It is significant, because NIOSH standards are for government workers only. B) It is very significant, because NIOSH cannot anticipate all possible hazards. C) It is somewhat significant, because companies may not understand the NIOSH standards. D) It is slightly significant, because eventually the NIOSH standards may replace the general-duty clause. E) It is not at all significant, because the NIOSH standards have taken the place of the general-duty clause.

B) It is very significant, because NIOSH cannot anticipate all possible hazards.

Which statement best describes offshoring? A) It is the practice of having another company provide services. B) It refers to moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available. C) It is a method of staffing other than the traditional hiring of full-time employees. D) It is a complete review of the organization's critical work processes to make them more efficient and able to deliver higher quality products and services. E) It refers to acquiring a new company in a distant location or another country in order to acquire higher market share or growth.

B) It refers to moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available.

What is an HR dashboard? A) a messaging system used by HR managers to communicate with employees B) a display of how the company is performing on specific HR metrics C) a tool used to measure the profitability and growth rate of the organization D) a computer system used to acquire and distribute information about work schedules and job duties E) a system used to store, analyze, and process the information regarding the levels of demand and inventory

B) a display of how the company is performing on specific HR metrics

Which statement about the Occupational Information Network (O*NET) is true? A) It provides listings of fixed job titles and narrow task descriptions. B) It uses a common language that generalizes across jobs to describe the abilities, work styles, work activities, and work context required for various occupations. C) It represents the first attempt made by the U.S. Department of Labor to match the demand and supply of labor. D) It uses an online platform to provide information about available federal jobs. E) It was created by the U.S. Department of Labor in the 1930s as a vehicle for helping the new public employment system link the demand and supply of skills in the U.S. workforce.

B) It uses a common language that generalizes across jobs to describe the abilities, work styles, work activities, and work context required for various occupations.

Mieke, a manager at Mentor Corp., is responsible for workforce analytics in the organization. Her supervisor, Alan, argues it is an unnecessary expense as he believes that collecting employee-related information is just an administrative responsibility. Which statement, if true, would weaken Alan's argument? A) Mieke established policies regarding violations of company regulations. B) Mieke identified subordinates who showed the potential to become leaders in the company based on the data. C) Mieke prepared and distributed company publications on the organization's intranet. D) Mieke was able to actively recruit candidates from external sources, such as Internet job postings and college recruiting events. E) Mieke was able to specify the tasks and outcomes of a job that contributed to the organization's success.

B) Mieke identified subordinates who showed the potential to become leaders in the company based on the data.

Which statement about telework is true? A) It is easy to measure the degree to which companies permit telework. B) Prior to the COVID-19 pandemic in 2020, almost half of U.S. workers worked remotely with some frequency. C) Telework involves work that is primarily done over the phone, while telecommuting involves all types of work that can be done remotely. D) Employers who allow telecommuting still need to provide as many offices as before so that employees have a place to work when they come in. E) Telecommuting is not a good option for the disabled.

B) Prior to the COVID-19 pandemic in 2020, almost half of U.S. workers worked remotely with some frequency.

The HR manager at a poultry-processing facility with 75 employees received a call saying that an OSHA inspector had arrived at the facility. What can she expect the company will need to do first? A) Send the employees home for the day. B) Provide the inspector with records of any deaths, injuries, and illnesses. C) Lead the inspector on a tour of the premises. D) Make the inspection officer aware of any health or safety problems. E) Temporarily halt all poultry processing until the inspection is over.

B) Provide the inspector with records of any deaths, injuries, and illnesses.

Dorey's company was undergoing a major change from brick and mortar stores to an online ordering system. As HR manager, she was assigned the task of managing this transition. Which HR responsibility is Dorey performing?? A) Analysis and Design of Work B) Support for Strategy C) Personnel Policies D) Compliance with Laws E) Employee Data and Information Systems

B) Support for Strategy

A survey of employee satisfaction among a county's 9-1-1 dispatchers found that employees struggle to keep up with calls, feel little or no control over their situation, and constantly worry about making mistakes. A suggestion is made to simplify the jobs in order to deal with these sources of dissatisfaction. Why would simplifying the jobs be beneficial in this case? A) The employees face few challenges already. B) The costs of employee errors are severe. C) The scope for employee errors is minimal. D) The employees will be better able to engage in multitasking. E) The information-processing requirements of the job are minimal.

B) The costs of employee errors are severe.

Chlorinda left an organization for three years to fulfill military duties. Which statement about her employer's obligation to reemploy Chlorinda under the Uniformed Services Employment and Reemployment Rights Act is true? A) The employer is not obligated to reemploy Chlorinda. B) The employer must reemploy Chlorinda with the same seniority and status she would have earned if her employment had not been interrupted. C) The employer must reemploy Chlorinda but is exempted from providing her any fringe benefits or retirement benefits. D) The employer must implement an early retirement incentive program for Chlorinda. E) The employer must reemploy Chlorinda, but at lower pay to compensate for her absence.

B) The employer must reemploy Chlorinda with the same seniority and status she would have earned if her employment had not been interrupted.

Barney, an employee with the U.S. Postal Service, was deployed to Iraq to serve in the U.S. Army for two years. After the completion of his military duties, he resumed work at the post office. He was reemployed with an increase in pay. Which law protected Barney by requiring that his employer reemploy him with the seniority, status, and pay rate he would have earned if he had stayed on the job during the time of his deployment? A) Vocational Rehabilitation Act B) Uniformed Services Employment and Reemployment Rights Act (USERRA) C) Americans with Disabilities Act (ADA) D) Age Discrimination in Employment Act (ADEA) E) Occupational Safety and Health Act

B) Uniformed Services Employment and Reemployment Rights Act (USERRA)

Hoffman Inc. recently undertook a reengineering strategy to increase the efficiency of its processes. According to the text, will reengineering have any effect on Hoffman's HR department? A) No; the HR department will continue to accomplish its goals as it always has. B) Yes; the structure of pay and benefits will have to be redesigned. C) Yes; employees will require training, but only those in the top managerial positions. D) Yes; new employees with the same skill sets as current workers will need to be hired. E) No; employee levels will stay the same, with none being hired or laid off.

B) Yes; the structure of pay and benefits will have to be redesigned.

Employees in a company's accounting department work 10 hours a day for 4 days a week, while employees in the other departments work 8 hours a day for 5 days a week. The flexible work schedule option affecting the accounting department is known as A) a zero-hour contract. B) a compressed workweek. C) a flexible workweek. D) retroactive overtime. E) telework.

B) a compressed workweek.

The use of independent contractors, on-call workers, temporary workers, and contract company workers, collectively constitutes A) outsourcing. B) alternative work arrangements. C) consolidation. D) high-performance work systems. E) offshoring.

B) alternative work arrangements.

Which statement best describes evidence-based HR? A) It is the exclusive use of statistical models for planning, forecasting, and other related HR activities. B) It is establishing overlapping performance goals and desired outcomes during performance management. C) It is demonstrating that human resource practices have a positive influence on a company's profits or key stakeholders. D) It is the process of ensuring thatterm-1 employees' activities and outputs match an organization's goals. E) It is the organization-wide planned effort to enable employees to learn job-related knowledge, rather than teamwork or communication skills.

C) It is demonstrating that human resource practices have a positive influence on a company's profits or key stakeholders.

Shine On Corp., a shoe company, made a name for itself by following long-standing shoemaking methods. Recently, competitors using more modern technology have appeared in the shoe market, and Shine On has found its business suffering as a result. Using a TQM approach, what might help Shine On Corp. improve? A) It should firmly resist engaging in any risk taking, instead continuing to follow its traditional methods and processes. B) Its management should not involve subordinates when looking to solve the corporation's problems. C) It should create an atmosphere that promotes innovation. D) It should ignore its customer needs and requests. E) It should provide quality training only to those in top management.

C) It should create an atmosphere that promotes innovation.

NIS is a firm that builds information systems for banks and other financial institutions. In its presentations to prospective clients, the firm claims to have skilled employees. What does NIS mean by this? A) Its employees have previous experience in performing similar jobs. B) It has factual or procedural information that is necessary for successfully performing a task. C) Its employees have a high level of proficiency required to perform a particular task. D) Its employees are highly motivated. E) Its employees have software certifications.

C) Its employees have a high level of proficiency required to perform a particular task.

Danny has been newly appointed as the head of the HR team at Dorige Corp. In an attempt to establish a more efficient and reliable work flow, Danny has taken the responsibility of creating job descriptions and job specifications for the newly hired and current engineers within the organization. While doing so, Danny gathers information about the knowledge, skills, abilities, and other characteristics (KSAOs) required for an engineer to successfully perform the job. How will determining the KSAOs most benefit the organization? A) KSAOs will show engineers the work to be performed on the job. B) KSAOs will be a resource for writing job descriptions. C) KSAOs play a significant role in interviews and selection decisions. D) KSAOs will enable line managers to carry out job analysis. E) KSAOs should limit the number of factors listed in job specifications.

C) KSAOs play a significant role in interviews and selection decisions.

Acen is a computer software development company in the United States. Acen and other companies in the industry are pressing the federal government for immigration laws that allow for a greater supply of foreign-born workers. What is the main reason these companies cite for that effort? A) There is a lack of adequate technology in the United States. B) Undocumented immigrants work harder than U.S. citizens. C) Qualified technical workers are scarce in the United States. D) U.S. workers do not want this physically demanding work. E) The size of the U.S. workforce is declining.

C) Qualified technical workers are scarce in the United States.

Which observation about reengineering is true? A) It is primarily concerned with production processes. B) Critical processes are not altered during this process. C) Rapidly changing customer needs and technologies necessitate reengineering. D) It has no impact on human resource practices and systems. E) Retaining the current work processes with minimal change requires reengineering.

C) Rapidly changing customer needs and technologies necessitate reengineering.

Identify the correct statement regarding reasonable accommodation. A) Reasonable accommodation is the same as reverse discrimination. B) Reasonable accommodation exclusively compensates for the poor educational background that hampers the progress of employees. C) Reasonable accommodation is typically provided in situations involving individuals with disabilities or different religious needs. D) Reasonable accommodation is provided on a standardized basis without the provisions being tailored to the individual needs of employees. E) Reasonable accommodation is provided by an organization even if the requisite changes create undue hardship on the organization.

C) Reasonable accommodation is typically provided in situations involving individuals with disabilities or different religious needs.

Roth Banking set up a program encouraging employees to share their ideas for improving customer satisfaction and increasing sales. After a year of collecting these ideas, the HR department conducted an employee survey and learned that its employees felt little empowerment after the implementation of this program. What should Roth Banking do first to improve the employees' sense of empowerment? A) Hold employees accountable for their results. B) Train employees to use information resources. C) Show that management listens to employee ideas and implements the valuable ones. D) Train managers to link employees to resources within and outside the organization. E) Encourage employees to interact with staff throughout the organization.

C) Show that management listens to employee ideas and implements the valuable ones.

Drew is the manager of the accounting division at a manufacturing company. She wants to initiate a teamwork system because she believes it will improve the performance of the division. Which statement provides valid support for Drew's idea? A) Teamwork encourages centralized decision making, which will lower costs. B) Teamwork eliminates the need for quality control. C) Teamwork makes work motivating for employees and helps reduce labor costs. D) Teamwork simplifies each job to a few tasks, reducing errors. E) Teamwork reduces errors because team members must communicate face-to-face.

C) Teamwork makes work motivating for employees and helps reduce labor costs.

Portia's use of illegal drugs limits her ability to walk properly. The elevator at her office was not working for many months, so Portia needed to climb two flights of stairs and had difficulty getting to her desk. She tried suing her company under the Americans with Disabilities Act, arguing that her company discriminates against individuals who cannot perform major life activities. Which statement would weaken Portia's argument? A) Portia is not a senior employee. B) The ADA prohibits discrimination only against workers who are over the age of 40. C) The ADA does not cover conditions of substance abuse. D) Portia is not pregnant. E) The ADA applies only to the decisions or actions of the government.

C) The ADA does not cover conditions of substance abuse.

Which statement is correct regarding skilled knowledge workers? A) They do not have considerable autonomy to make decisions. B) They are most likely to experience a lack of opportunities in a slow economy. C) They are not easily replaced because they own the knowledge that the company requires to produce its products. D) They are not expected to be technically efficient and are only involved in direct interactions with customers. E) They do not have a lot of job opportunities because employers can simply order these employees to perform tasks.

C) They are not easily replaced because they own the knowledge that the company requires to produce its products.

Companies today are finding that to survive, they must compete in international markets and fend off foreign competitors' attempts to gain ground in the United States. What would help businesses in the United States meet these challenges? A) They must focus on developing domestic markets rather than on developing global markets. B) They must hire only from a domestic labor pool. C) They must prepare employees for global assignments. D) They must eliminate reshoring—reestablishing operations in North America. E) They must reduce the workforce with a "grenade" approach—by eliminating an entire group of employees.

C) They must prepare employees for global assignments.

Marta, a 27-year-old Hispanic woman, pressed charges of sexual harassment against Horatio, a politician. The case became sensational because the accused was one of the strongest candidates in the upcoming elections. In the case's final stage, the United States Supreme Court issued a verdict that cleared Horatio of all charges on the grounds of lack of evidence that a law was broken. The ruling spurred angry protests from many interest groups, especially Hispanic women, and they wanted the verdict reversed. According to the prevalent system, which of these could potentially overturn the verdict in this case? A) a mass petition from the public B) an appeal from the minority population C) a law passed by Congress D) a ruling by the Equal Employment Opportunity Commission E) a petition from the United States Women Rights Council

C) a law passed by Congress

At a supermarket chain, back injuries are a recurring problem around the loading docks, because employees in a rush forget to use proper lifting techniques. How could safety posters help the company improve safety? A) by establishing direct communications between supervisors and their employees B) by creating a paper trail to document a history of the employer's concern C) by serving as a constant reminder of how to lift safely D) by replacing mobile devices, which should not be present on a loading dock E) by delivering a message that varies based on employees' languages and age groups

C) by serving as a constant reminder of how to lift safely

Windy City is a company that makes wind turbines. The business owner, Mindy, is struggling to compete. Finding enough employees who know how to do the work has been difficult, and Mindy believes that her labor costs are too high because she cannot afford to match the prices of her nearest competitors. To help with these problems, Mindy hires a new HR manager, Ella. Ella recommends they start by bringing in an industrial engineer. How is this approach to job design most likely to help Windy City? A) by reducing injuries among workers B) by giving employees feedback about performance effectiveness C) by simplifying work and increasing output per worker D) by motivating workers to do their best E) by enlarging employees' jobs

C) by simplifying work and increasing output per worker

A __________ refers to an agreement between the EEOC and an organization that the organization will cease certain discriminatory practices and possibly institute additional affirmative-action practices to rectify its history of discrimination. A) trust agreement B) good faith bargaining C) consent decree D) letter of indemnity E) judicial estoppel

C) consent decree

Dustin heads the human resource department at a technology development company. There, he monitors trends of the labor markets within the industry. Studying the trends, Dustin realizes the company is likely going to need more sources of employees skilled in robotics. He gathers information about the best robotics training programs in the regions where the company operates. Then he applies that information to build connections with selected schools, thereby resolving a recruitment problem before it becomes serious. This scenario illustrates Dustin's competency in A) global and cultural effectiveness. B) communication. C) critical evaluation. D) leadership and navigation. E) relationship management.

C) critical evaluation.

A nationwide logistics company has announced the opening of a new unit for the manufacturing division. Breana, the HR manager, has been asked to help determine what employees they will need to hire. She begins by defining how the work will be performed and what tasks will be required in each job. Breana is participating in job A) rotation. B) evaluation. C) design. D) enrichment. E) extension.

C) design.

If people believe their rights are being violated, they have the right to a fair and impartial hearing. This reflects the basic human right to A) lifetime employment. B) privacy. C) due process. D) free consent. E) freedom of conscience.

C) due process.

Which strategy is used by the Occupational Safety and Health Administration to increase ergonomic job design? A) issuing regulations rather than guidelines for industries B) penalizing companies that allow employee participation in ergonomic redesign C) enforcing violations of its requirement that employers have a general duty to protect workers from hazards, including ergonomic hazards D) levying fines on employers who issue computers with keyboards instead of touchscreen tablets E) working with organizations to design workspaces in such a manner that they meet the standards of ergonomics

C) enforcing violations of its requirement that employers have a general duty to protect workers from hazards, including ergonomic hazards

The manager of a small grocery store introduces a short conveyor belt that allows customers to place items on it prior to checking out. This saves the cashier from the physical strain of bending forward and reaching into the carts to retrieve the items. This change is an example of the __________ approach to job design. A) telecommuting B) job enrichment C) ergonomic D) flextime E) job sharing

C) ergonomic

What is most likely to contribute to errors in a job analysis? A) use of multiple analysis methods to obtain a detailed job analysis B) inputs from multiple sources such as incumbents and supervisors C) fixed and unchanging job descriptions for various jobs D) a combination of internal and external sources of information for job analysis E) the creation of comprehensive and detailed job descriptions

C) fixed and unchanging job descriptions for various jobs

A vehicle manufacturing company decides to hire 35 employees for its new servicing branch. A total of 90 eligible applicants apply for the job, of which 40 are Black and 50 are white. Assuming that the company decides to hire 10 Blacks and 25 whites, what can be inferred using the four-fifths rule? A) 0.5 < 0.8; this indicates that there is no evidence of discrimination. B) 2 > 0.8; this indicates that there is evidence of discrimination. C) The hiring rate for Blacks is equal to four-fifths the hiring rate of whites; hence, there is no evidence of discrimination. D) 0.5 < 0.8; this indicates that there is evidence of discrimination. E) 2 > 0.8; this indicates that there is no evidence of discrimination.

D) 0.5 < 0.8; this indicates that there is evidence of discrimination.

After Farrin retired, the company hired another office assistant to perform the same tasks. Soon afterward, however, the company's owner began hearing from frustrated customers complaining that when they called the company with questions and problems, no one was taking responsibility and helping them as Farrin had. What problem with the process is most likely to have occurred when Farrin left? A) Trade Parts should have engaged in downsizing so fewer employees could get the work done. B) When hiring the new employee, Trade Parts failed to use the fixed job description found on O*Net. C) Trade Parts wasn't adaptable, although its environment was subject to change. D) Farrin took on customer service duties, but the job description didn't reflect the change. E) The company didn't prevent Farrin from changing her job based on personal preferences.

D) Farrin took on customer service duties, but the job description didn't reflect the change.

A company specializes in manufacturing internal combustion engines. Recently, this company has decided to create a division for the flexible fuel field. During this time, Beto, the HR manager, has been reviewing and updating job descriptions. With the knowledge that a new division of jobs will be created, what would be the appropriate course of action for Beto to take next? A) He should amend the original job descriptions to say they all will eventually take on flexible fuel responsibilities. B) He should take care to avoid including the titles of the jobs while formulating new job descriptions. C) He should wait until the new employees are hired before creating the new job descriptions. D) He should consider preparing new job descriptions since new jobs will be created in the organization. E) He should reuse the old job descriptions for the new jobs, instead of creating new ones.

D) He should consider preparing new job descriptions since new jobs will be created in the organization.

In which example is disparate treatment considered legal? A) In a particular retail outlet, male workers are employed to handle all of the sales. B) In an electrical company, only male workers are employed to work as electricians. C) In a vehicle manufacturing company, only male workers are employed in all departments. D) In a shopping mall, only female workers are employed to clean the women's restroom. E) In a particular hospital, only female nurses are appointed.

D) In a shopping mall, only female workers are employed to clean the women's restroom.

Huyen has joined an HR department as an intern. The organization plans on giving all newly hired site engineers copies of their job descriptions to help them understand what the organization expects of them. Huyen has been given the task of conducting job analyses and creating job descriptions for the site engineers. What should Huyen consider while creating the job descriptions? A) Job descriptions do not include the job title. B) Job descriptions focus on the qualities or requirements a person performing a job must possess. C) Job descriptions contain only a brief statement that represents the set of responsibilities. D) Job descriptions contain detailed specifications of the tasks involved in carrying out each duty. E) Job descriptions are lists of the knowledge, skills, abilities, and other characteristics that an individual must have to perform a job.

D) Job descriptions contain detailed specifications of the tasks involved in carrying out each duty.

In a work flow analysis A) BAll outputs must be strictly measured in terms of quantity. B) Quality standards are not a key criterion in the process of work flow analysis. C) Information cannot be considered to be an input because it is not tangible. D) Outputs may be tangible or intangible products of the work processes. E) Inputs and outputs are only the two stages required to represent a complete work flow cycle.

D) Outputs may be tangible or intangible products of the work processes.

When GRN Manufacturing experienced a slowdown in sales, it laid off the two employees with the poorest attendance. One of the employees sued the company, saying it should have laid off the most recently hired workers. What defense would GRN Manufacturing most likely offer? A) The layoffs were not discriminatory. B) The company was forced to make the layoffs. C) There are no federal laws that apply to this situation. D) The layoffs were instances of employment at will. E) The age of the company's workforce has been rising.

D) The layoffs were instances of employment at will.

Jiffy Consulting is a business consulting firm. The departments in the organization are based on the functions carried out by employees, such as customer service, marketing, tech support, and business consulting. Which statement is most likely true of the organizational structure of Jiffy Consulting? A) Management jobs are not affected by the organizational structure. B) The jobs mostly involve teamwork or broad responsibilities. C) The focus is primarily on products or customer groups within Jiffy Consulting. D) The workers have low authority. E) The workers have high authority and are involved in decision making.

D) The workers have low authority.

A global company has a policy statement making it clear that it does not tolerate sexual harassment. It set up an employee hotline for reporting harassment. When it received complaints about one of the maintenance workers, the company took action and corrected the problem immediately. However, two months later, it is receiving more complaints, this time about a supervisor on the night shift. What else should the company do to keep the workplace free from sexual harassment? A) Modify the complaint procedure so employees don't overuse it. B) Wait to investigate the new complaints. C) File a complaint with the Equal Employment Opportunity Commission. D) Train all employees to identify inappropriate workplace behavior. E) Broaden the policy to include harassment of men, not just women.

D) Train all employees to identify inappropriate workplace behavior.

Which term refers to the process of ensuring employees' activities and outputs match an organization's goals? A) job analysis B) supply chain management C) employee development D) performance management E) career planning

D) performance management

When Paradise Incorporated, a travel insurance company, decided to introduce new goals for its internal management, there was a rift regarding what should be implemented. Group A emphasized short-term goals that would benefit the company, while Group B believed in introducing policies that would create more mutually beneficial relationships with client businesses, such as major airlines. Which result would prove Group B's decision to be ideal? A) rival businesses going bankrupt due to a slow economy B) an increase of quarterly bonuses offered to executives C) studies showing a rise in the number of consumers looking to take a vacation D) an increase of airline customers purchasing Paradise Incorporated's insurance E) a steady decline of unhappy employees at Paradise Incorporated due to new healthcare benefits

D) an increase of airline customers purchasing Paradise Incorporated's insurance

According to the Job Characteristics Model, __________ reflects the degree to which a job allows an individual to make decisions about the way the work is carried out. A) task knowledge B) task ability C) skill variety D) autonomy E) feedback

D) autonomy

How can an HR department that is considered its company's strategic partner help the company gain a competitive advantage? A) by handling administrative tasks with a commitment to quality B) by providing business partner services to meet the company's goals C) by providing skills training and career development programs D) by understanding the existing human resources and providing new ones E) by answering questions on employee hiring and benefits

D) by understanding the existing human resources and providing new ones

Lambda is a company that develops software to help businesses with data processing. Their software performs multiple business functions, including processing payrolls, generating tax information for employees, and managing performance evaluation reports. The software is hosted on a remote server maintained by Lambda, and client businesses can access it online. Which technology is Lambda using to perform the computing tasks for other businesses? A) intranet portal B) HR dashboard C) data mining D) cloud computing E) artificial intelligence

D) cloud computing

A person who is employed directly by a company for a certain amount of time, specified in a formal agreement between the company and the workers, is referred to as a(n) A) on-call worker. B) independent contractor. C) temporary worker. D) contract company worker. E) part-time worker.

D) contract company worker.

The stakeholders of Bubbles, a soap manufacturer, want the company to lower its costs, so they have tasked the HR department with identifying low-performing employees, whom they will likely lay off. This scenario is an example of A) reengineering. B) outsourcing. C) offshoring. D) downsizing E) reshoring.

D) downsizing

What is a core value of the total quality management process? A) providing quality training to specific employees B) detecting errors and correcting them as they appear in an error-prone product or service C) developing generalized methods and processes that focus only on meeting the needs of external customers D) encouraging cooperation with vendors, suppliers, and customers to improve quality E) measuring an employee's progress based on how productive the employee appears

D) encouraging cooperation with vendors, suppliers, and customers to improve quality

Bao, a production manager, works with a human resource consultant to design a new work flow for the production unit. Together they define the necessary inputs. These include raw materials, information, human resources, and A) skills. B) outputs. C) work processes. D) equipment. E) activity.

D) equipment.

Employees who take assignments in other countries are called A) host-country nationals. B) immigrants. C) external employees. D) expatriates. E) emigrants.

D) expatriates.

Which action could be an example of how the Occupational Safety and Health Administration plays a role in the legal environment for human resource management? A) passing laws to protect workers' safety and health B) holding trials concerning alleged violations of its regulations C) holding trials concerning alleged violations of the Occupational Safety and Health Act D) filing lawsuits against alleged violators of the Occupational Safety and Health Act E) issuing executive orders related to worker safety and health

D) filing lawsuits against alleged violators of the Occupational Safety and Health Act

Esmée heads the human resource team at a marketing firm with a diverse group of employees in three countries. She has knowledge about the cultures of the employees and applies that knowledge to build cooperation and resolve conflicts. She appreciates that all her employees bring different strengths to the company, and she helps to foster a climate in which all are encouraged to contribute. This scenario illustrates Esmée's competency in the area of A) ethical practice. B) critical evaluation. C) business acumen. D) global and cultural effectiveness. E) human resource expertise.

D) global and cultural effectiveness.

Organizations that have the best possible fit between their social system and their technical system are referred to as A) workforce analysis systems. B) holistic management systems. C) supply chain systems. D) high-performance work systems. E) total quality management systems.

D) high-performance work systems.

The Vocational Rehabilitation Act of 1973 was introduced to enhance employment opportunity for A) women. B) minors. C) older employees. D) individuals with disabilities. E) minorities.

D) individuals with disabilities.

Security Inc. provides 24 hr security services to companies. Security Inc selects security guards, conducts background checks, provides them with uniforms and training, and schedules guards to patrol and monitor security at clients' facilities. In the work flow analysis for Security Inc, the security services are A) resources. B) jobs. C) processes. D) outputs. E) inputs.

D) outputs.

The employees at BrightLook Financial often complain that they are not provided feedback about their work. They feel that they do not get proper information as to how they have performed and the areas in which they need to improve. They also claim that the performance goals are vague and not measurable. Which HR function does BrightLook Financial need to specifically improve upon to resolve the complaints put forth by its employees? A) recruitment B) employee selection C) training and development D) performance management E) planning and administering pay and benefits

D) performance management

According to the Job Characteristics Model, what is task identity? A) the extent to which a job requires a variety of skills to carry out the tasks involved B) the degree to which a job allows an individual to make decisions about the way the work will be carried out C) the extent to which a person receives clear information about performance effectiveness from the work itself D) the degree to which a job requires completing a "whole" piece of work from beginning to end E) the extent to which a job has an important impact on the lives of other people

D) the degree to which a job requires completing a "whole" piece of work from beginning to end

The use of technology by HR departments in business organizations has resulted in A) organizations becoming more restrictive about information pertaining to workplace policies. B) the elimination of the self-service approach toward information dissemination. C) the elimination of face-to-face meetings and training sessions. D) the empowerment of employees to get the information or services they need. E) HR employees having greater responsibilities for record keeping.

D) the empowerment of employees to get the information or services they need.

Daria is a human resource executive, supporting organizational strategy. Executives in her industry are concluding that a certain HR-related law no longer seems relevant in the Internet age. To which government branch would it be most effective to turn for addressing the need for a change in the legal environment? A) the executive branch, requesting it not enforce the existing law B) the executive branch, requesting a new law in this area C) the judicial branch, requesting a new law in this area D) the legislative branch, requesting a new law in this area E) the legislative branch, requesting it not enforce the existing law

D) the legislative branch, requesting a new law in this area

According to the affirmative-action plan required by the Office of Federal Contract Compliance Programs, which term refers to a comparison of the race, sex, and ethnic composition of an employer's workforce with that of the available labor supply? A) content analysis B) job comparison C) SWOT analysis D) utilization analysis E) applied behavior correlation

D) utilization analysis

Which HR activity is similar to analyzing a job that does not yet exist? A) human resource planning B) performance appraisal C) job evaluation D) work redesign E) selection

D) work redesign

A company that produces solar panels for domestic use has 800 permanent employees working in different departments. If the company gets involved in a case of intentional employee discrimination, what is the maximum amount of punitive damages it would have to pay under the Civil Rights Act of 1991? A) $50,000 B) $100,000 C) $200,000 D) $250,000 E) $300,000

E) $300,000

A chemicals manufacturer with a large research and development team is searching for new alternatives to gasoline. Because it develops new chemicals and is constantly innovating, the Department of Labor cannot possibly keep up with specific safety and health standards for its workplace. Some of the managers are asking the human resource manager if that means they don't have to bother trying to comply with all the OSHA regulations. What should the HR manager recommend? A) Ask NIOSH to anticipate all possible hazards that could occur. B) Focus on planning for emergency responses when injuries do occur. C) Under the general-duty clause, the company is exempt from specific regulations. D) Simply focus on the health and safety risks that are widely known. E) Be constantly alert for potential sources of harm and correct them.

E) Be constantly alert for potential sources of harm and correct them.

The agency that is responsible for tracking changes in the composition of the U.S. labor force and forecasting employment trends is the A) National Statistics Association. B) Occupational Outlook Bureau. C) U.S. Census Bureau. D) Bureau of Economic Analysis. E) Bureau of Labor Statistics.

E) Bureau of Labor Statistics.

What is one reason for creating high-performance work systems? A) There is a drive toward low-cost strategy in the labor market. B) Employees prefer the implementation of a standard 40-hour workweek. C) Competitors are looking for ways to standardize prices in their respective industries. D) Employers are looking for employees who are competent and skilled at one particular task. E) Customers are demanding high-quality and customized products.

E) Customers are demanding high-quality and customized products.

Adelphi, the director of operations, strongly believes that human resource management (HRM) is critical to the success of organizations. Frances, the CFO of the organization, opposes Adelphi's view because she thinks HRM is an unnecessary expense for the company. Which statement weakens Frances' belief? A) HRM is highly substitutable and interchangeable. B) HRM is easily available for all companies to utilize. C) HRM helps an organization imitate human resources at a high-performing competitor. D) HRM ensures that persons with high levels of the needed skills and knowledge are easily found. E) HRM is indispensable for building a competitive advantage.

E) HRM is indispensable for building a competitive advantage.

James and Alissa are both newly hired nurses at Memorial Hospital. However, James is paid more than Alissa. According to the Equal Pay Act of 1963, what will strengthen the fact that the pay difference is a legal one? A) James is more skilled than Alissa because he is a male. B) Alissa is not an American citizen. C) James is younger than Alissa. D) Alissa is pregnant. E) James works the night shift.

E) James works the night shift.

An OSHA compliance officer visited the warehouse of a company to conduct an inspection. The inspector found several safety violations related to items that could tip over and fall. She discussed these violations with the facility supervisor and human resource manager. What is most likely to happen next? A) The officer conducts employee interviews. B) The officer conducts a "walkaround" tour of the employer's premises. C) The company pays a $20,000 fine for each violation. D) The company asks employees to notify management of any future OSHA inspections. E) OSHA gives the company a time frame within which to correct the violations.

E) OSHA gives the company a time frame within which to correct the violations.

The structure of Eduardo Hospital is strongly based on function. Which statement bestdescribes staff positions at this hospital? A) Positions require more cognitive ability than at other hospitals. B) Most positions are structured around teamwork. C) Employees have broad authority for decision making. D) Employees work in teams to care for groups of patients. E) Positions are highly specialized.

E) Positions are highly specialized.

Which statement about the Position Analysis Questionnaire (PAQ) is true? A) It considers only the inputs of a work process, ignoring the outputs. B) PAQ reports are very useful for writing job descriptions or redesigning jobs. C) PAQ ratings cannot be used to compare dissimilar jobs. D) The descriptions in the PAQ reports are very clear and specific. E) The PAQ is meant to be completed only by job analysts trained in this method.

E) The PAQ is meant to be completed only by job analysts trained in this method.

When Marty started working for Concrete Construction, two of her coworkers made a point of telling sex-related jokes around her, and they occasionally ran their fingers through her hair and suggested meeting up after work. Marty felt very uncomfortable. What grounds would she have for complaining to the human resource department about her co-workers? A) Their behavior violates Executive Order 11246. B) Their behavior violates the Thirteenth Amendment. C) Their behavior probably violates the OSH Act. D) Their behavior could be considered quid pro quo harassment. E) Their behavior could be considered creation of a hostile working environment.

E) Their behavior could be considered creation of a hostile working environment.

Which statement about the Civil Rights Acts of 1866 and 1871 is true? A) They denied plaintiffs any form of compensatory and punitive damages. B) They restricted the rights of entering into and enforcing contracts to white citizens only. C) They denied individuals the right to sue in federal court. D) They excluded other individuals from having the same property rights as white citizens. E) They were passed to further the Thirteenth Amendment's goal of abolishing slavery.

E) They were passed to further the Thirteenth Amendment's goal of abolishing slavery.

A downsizing strategy implemented at Finder Corp. has resulted in negative stock returns and lower profitability following the layoffs. Which statement best explains the reason for these negative results at Finder Corp.? A) Downsizing tends to eliminate good performers instead of poor performers first. B) Downsizing demands the HR department have a third-party vendor provide services, which results in lower revenues. C) Downsizing conducts a complete review of the organization's critical work processes, which results in heavy expenditures. D) The HRM of a firm must provide downsized employees with multiple stock options. E) When labor costs fall after a downsizing, sales per employee also tend to fall.

E) When labor costs fall after a downsizing, sales per employee also tend to fall.

In the Job Characteristics Model, feedback refers to the extent to which A) a job requires completing a "whole" piece of work from beginning to end. B) employees are given the authority to make decisions. C) performance appraisals are perceived as transparent and fair by employees. D) a job requires a variety of skills to carry out the tasks involved. E) a person receives clear information about performance effectiveness from the work itself.

E) a person receives clear information about performance effectiveness from the work itself.

Which technology simulates human thinking? A) electronic performance support systems B) intranet portals C) self-service portals D) cloud computing E) artificial intelligence

E) artificial intelligence

Susan is a project manager. She encourages her team members to conduct brainstorming sessions before initiating projects to determine the best method for delivering positive results. She provides them with complete authority to execute all production tasks independently. This scenario indicates that Susan promotes A) centralized decision making. B) risk aversion. C) downsizing. D) outsourcing. E) employee empowerment.

E) employee empowerment.

Beautyful, a makeup company, assigns the packaging and labeling of its products to a firm that specializes in packaging and labeling other companies' products. Which HRM practice is Beautyful using in this scenario? A) acquiring B) reengineering C) downsizing D) benchmarking E) outsourcing

E) outsourcing

According to the Equal Pay Act of 1963, men and women performing the same job cannot have differences in pay on the basis of A) merit. B) seniority. C) education. D) quality of production. E) sex.

E) sex.

Alexander is uniquely suited to his job as a retail manager because he is organized, creative, experienced in managing people, and motivated to succeed. According to the Job Characteristics Model, Alexander demonstrates A) feedback. B) autonomy. C) task significance. D) task identity. E) skill variety.

E) skill variety.

Which act represents participation in a proceeding? A) removing a whistleblower from employment B) implementing affirmative action measures C) expressing dissatisfaction over employment casually D) retaliating against a whistleblower E) testifying in an investigation

E) testifying in an investigation

A software consulting firm uses a standardized job analysis questionnaire containing 194 questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs. In this scenario, the firm is using A) a utilization analysis. B) the Fleishman Job Analysis System. C) a work flow design. D) a conjoint analysis. E) the Position Analysis Questionnaire.

E) the Position Analysis Questionnaire.

A trucking company had its HR department set up an online suggestion program, and employees submitted 1500 ideas for improving workers' safety and health. An assistant in the department entered all the responses into a database. What additional step would be most important to add to this safety program? A) distributing the survey results to the employees B) creating a database where employees can look up the ideas submitted C) expanding the program to include more wide-ranging, long-term goals D) employing the job hazard analysis technique E) working with management to ensure the company acts on the suggestions

E) working with management to ensure the company acts on the suggestions