MGMT 330 Kinicki Chap 10 Quiz
When there is a climate of mistrust, employees are less likely to accept change.
are less likely to accept change.
A change agent is a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways.
change agent
Kylie has been practicing repeating phrases such as, "I know I don't wear the latest fashions, but I am comfortable. Surely others feel like I do." Her boss has also told her to consider meditation as it can help her practice these self-affirmations.
self-affirmations
Treatment is the intervention phase of the OD process.
Treatment
To explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages.
Unfreeze, Change, and Refreeze.
The organizational development (OD) process has three steps: diagnosis, intervention, and evaluation accompanied by fee
diagnosis, intervention, and evaluation
Although they may be subtle, when considering forces for change, job dissatisfaction, absenteeism, and low productivity represent human resource concerns
human resource concerns
As CEO of a successful tech start-up, Ricardo likely understands that innovation hinges on taking risks and can result in failure.
innovation
When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is implementing a(n) innovative change.
innovative
Much to the chagrin of established firms, one clear supertrend is that products and services must get to market faster because more competitors are offering targeted products.
more competitors are offering targeted products.
Resistance to organizational change is considered to be the interaction of three causes: employee characteristics, change agent characteristics, and the change agent-employee relationship.
the change agent-employee relationship.
In the unfreezing stage of Kurt Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.
unfreezing
