mgmt 331 exam 2 prep

Which of the following are benefits of high emotional intelligence?

Increased creativity Greater level of teamwork Ability to apply positive emotions to work

Which statement best describes the results of research on the effectiveness of brain training games?

The evidence is inconclusive, but it suggests that the games are not effective.

Select characteristics related to organizational citizenship behaviors.

They promote the firm's productivity. They are voluntary.

Shalom Schwartz believed that ___ impact behavior across any context.

Values

A person's perception about the terms and conditions of a reciprocal exchange between him or herself and another is called:

a psychological contract

The glass ceiling refers to _____.c

a very real, yet unseen barrier to high-level advancement for women

Ajzen and Fishbein consider intentions as the key link between ______ and planned _____.

attitudes, behavior

The premise that people infer causes for observed behavior is the basis of ______ theory.

attribution

Which of the following are ways in which organizations pursue an assimilation approach to diversity issues?

by providing policies that instruct employees on what to do in specific situations by using recruitment practices that emphasize company values by employing orientation programs that introduce standard operating procedures

Displayed emotions

can affect other people's reactions, convey messages to nearby people, may differ from felt emotions.

A person's intelligence

can be increased

Research shows that effective mentoring of Hispanics and other workers from minority groups can significantly improve

career progression. retention.

Toleration differs from isolation as an approach to diversity issues in that

diverse people are included, but their differences are not valued or appreciated.

Gardenswartz and Rowe identified layers of ___ to help distinguish the important ways in which people differ.

diversity

Managing _______ helps maintain and grow an organization in an increasingly competitive marketplace.

diversity

___ represents the multitude of individual differences and similarities that exist among people

diversity

The ways managers can work to reduce stereotyping include:

encouraging employees to increase their awareness of stereotypes educating employees about how stereotypes influence behavior creating opportunities for diverse employees to work together as equals

What theory is based on the idea that managers must interact with employees and monitor their perceptions of fair treatment?

equity

Select examples of organizational citizenship behavior.

expression of personal interest in the work of others respect for the spirit as well as the letter of housekeeping rules constructive statements about the departments

Those who believe their performance is a product of circumstances beyond their immediate control possess a(n):

external locus of control

True or false: You must be born with self-efficacy.

false

The ___/___option in Thomas' framework has the goal to either increase or decrease the number of diverse people at all levels of the firm.

include, exclude

The best way for managers to influence employees behavior is to:

reinforce appropriate beliefs.

Eagly and Carli determined that modern women have a career path that

resembles a labyrinth

Turnover has a moderately strong negative relationship with job ___

satisfaction

A person's general belief about his or her own self-worth is:

self-esteem

Personality testing at the workplace

should be scientifically proven to work for its intended use.

Leadership and stressors are considered ___ factors that contribute to employee engagement levels.

situation

Perceived ___ has a number of consequences for health and a negative association with employee engagement.

stress

The three components of perception include

target. situation. perceiver.

Which of the following is true about attitudes?

they range from positive to negative

Values remain mostly stable across ___ and ___

time and situations

Which of the following often fall short when diversity of intelligences is taken into account?

training programs

True or false: A person's scores on the Big Five reveal a personality as unique as that person's fingerprint.

true

True or false: At a certain level emotional stability becomes problematic.

true

True or false: Perceptions of organizational support can be either positive or negative.

true

need fulfillment

understand and meet employees' needs

The relationship building response to diversity issues seeks to foster relationships between diverse employee groups characterized by which features?

understanding acceptance

Which approach did Target use in its social media campaign to target a new core demographic?

using Spanish words that have no English equivalent

The abstract ideals that influence the choices we make are called:

values

Which characteristics must intelligence training have for experts to consider it effective?

variety, generalizability, adaptive

An individual's overall thoughts and feelings about quitting are called ___ ___

withdrawal cognitions

In managerial and professional jobs, _____.

women of color are represented better than men of color

Which responses from management suggest a suppression approach to diversity issues?

"You've got to pay your dues." "Quit whining."

People with __________ often see the causes of events in their lives as due to luck or other environmental factors.

An external locus of control People who have an external locus of control tend to attribute outcomes to environmental causes, such as luck or fate.

Select all the leaders who are perceived as introverts

Bill Gates Mark Zuckerberg

In Schwartz's value theory, values are organized into two

Bipolar dimensions

Which statement about managers assessing their own emotional intelligence is true?

Both personal and social competence are important for managers.

Which of the following is a recommended method of understanding which individual differences are valued by employers?

Create a profile of important managers and leaders in the organization.

A firm that lacks diversity among its workforce but insists that the company does not take into account factors such as age, gender, or ethnicity in making hiring decisions is using which generic action option in response to diversity issues?

Deny

The number of race-based charges of ___ that were deemed to show reasonable cause by the U.S. Equal Employment Opportunity Commission increased from 294 in 1995 to 723 in 2017.

Discrimination

Select all that apply to those with an internal locus of control.

Display greater work motivation Derive more job satisfaction from performance Have strong expectations that effort leads to performance

Which of the following statements are true about emotions?

Emotions can motivate behavior. Emotions communicate messages to others. Emotions can change psychological states.

Which of the following are workplace attitudes that managers pay attention to?

Employee engagement Job satisfaction Organizational commitment Perceived organizational support

Millennials

Entitled, civic minded, close parental involvement, cyber literacy, appreciate diversity, multitasking

Which statement about the prevalence of introversion is true?

Everyone has some amount of introversion.

Select all the feelings related to employee engagement.

Focus Enthusiasm Urgency Intensity

Select characteristics of a person with low self-efficacy.

Has low commitment Avoids difficult tasks Focuses on personal deficiencies Thinks of excuses for failing

Which of the following are negative effects of stress?

Heart disease Viral infections Absenteeism Increased turnover

In response to changes in its core customer demographics, Target launched a campaign to reach out to ______ customers.

Hispanic

Which statements about emotional intelligence are true?

It can make or break an individual in a given job. Research on its effectiveness shows mixed results.

Which of the following are true concerning implicit cognition?

It comes from people's memory. It happens without conscious awareness. It can lead to biased decisions.

Which of the following are true of self-efficacy?

It involves a person's beliefs about personal success. It tends to manifest itself in actual performance. It can be increased.

met expectations

Meet expectations of employees about what they will receive from job

Which of the following are improvements made in women's equality by 2018?

More seats on boards of directors Leadership positions in schools and government Higher educational attainment than men

Shalom Schwartz believed that values ______ our behavior across any context.

Motivate

Which of the following are behavioral outcomes of job satisfaction?

Organizational citizenship behavior Job performance

Traditionalists

Patriotic, loyalty, disciplined, conformist, high work ethic, respect for authority

What are the four components of core self-evaluations?

Self-esteem Locus of Control Self-efficacy Emotional Stability

Gen Xers

Self-reliant, work-life balance, adaptable, cynical, distrust authority, independent, technologically savvy

Select the situation factors that drive employee engagement.

Stressors Leadership Job characteristics

The option ___ in Thomas' framework means that differences are squelched or discouraged.

Suppress

___ allows employees to do all or some of their work from home using technology and Internet tools.

Telecommuting

Which of the following describe circumstances facing people with disabilities?

The Americans with Disabilities Act protects their workplace rights. They have high unemployment rates. They are a valuable source of talent for many corporations.

Which of the following are accurate uses of a basketball analogy for core self-evaluations?

The core self-evaluation is the team and the traits are the players. Emotional stability and self-esteem are like teammates.

Which of the following are true concerning the experience of the LGBTQ workforce?

The lack of inclusion often experienced by LGBTQ employees can impact their work engagement and performance. Many states do not offer workplace protections on the basis of sexual orientation and gender identity. Work environments that are unwelcoming can lead to increased turnover of LGBTQ employees.

Which of the following accurately describes current trends in employee turnover?

There is a trend for employees to quit when they have spent less than one year on the job.

Which of the following characteristics are true of psychopaths?

They can be aggressive. They sometimes lack concern for others. They do not feel guilt or remorse for hurting others.

Which statement is true of emotion display norms in an organization?

They determine which emotions members should show in various situations.

Which of the following are true of personal values?

They influence behavior across all situations. They represent global beliefs.

Which statement is true of core self-evaluations?

They represent a broad personality trait composed of four narrow traits.

People with an external locus of control generally earn lower salaries than those with an internal locus of control.

True People with an external locus of control demonstrate less motivation for performance when offered valued rewards, earn lower salaries and smaller salary increases, and tend to be more anxious.

Which of the following are attitudinal outcomes of job satisfaction?

Withdrawal cognitions Job involvement Motivation Perceived stress

Diversity Climate

a subcomponent of an organization's overall atmosphere as defined by employees' aggregate perceptions about the firms diversity related format structure characteristics and informal values.

Which employee factors are important for managers to understand in order to create a productive and satisfying person-job fit?

abilities potential personality traits

Which emotions are considered goal incongruent?

anxiety guilt jealousy

Emotional intelligence has been shown to ______.

be associated with increased well-being and satisfaction

People who possess an internal locus of control

believe their success is due to their own efforts.

implicit cognition results in _____.

biased decisions occurring unwittingly

Individual differences are determined by

both genetics and environment

The continuum of individual differences places attitudes and emotions at the ______.

bottom

A ______ concept of personality allows you to more effectively predict behavior.

broader

The option ___ ___ in Thomas' framework is based on the belief that good relationships can rise above differences.

build relationships

OB researchers define ___ as "a force that binds an individual to a course of action of relevance to one or more targets."

commitment

What should an individual do before quitting a job?

conduct a cost-benefit analysis

Which personality trait has the strongest and most positive effect on performance?

conscientiousness

Kelley hypothesized that people make causal attributions by observing three dimensions of behavior called ___, ___, and ___.

consensus, distinctiveness and consistency.

Behavior that harms other employees, the organization as whole or organizational stakeholders such as customer and shareholder is called ___ work behavior.

counterproductive

Low employee engagement and low performance are examples of ___ work behaviors.

counterproductive

Behavior that harms other employees, the organization as a whole or organizational stakeholders such as customers and shareholders is called:

counterproductive work behavior

The statistical measurements of populations and their qualities such as age, gender, race, and income over time are

demographics

The ___ option in Thomas's framework means people refute that differences exist.

deny

Organizations can promote desired behaviors and not CWB's by:

designing jobs that increase satisfaction, screening for CWBs during the hiring process, defining desired behaviors

Which characteristic of the perceiver is the first step of the perception process?

direction of gaze

The array of individual differences and similarities to be found among people represents:

diversity

Complex, relatively brief responses aimed at a particular target such as a person, information, experience, event, or nonevent are:

emotions

Kahn described "the harnessing of organization members' selves to their work roles" as:

employee engagement.

When a work environment generally matches an employee's values, the which of the following are at their greatest?

employee motivation positive employee attitudes

It is believed that awareness of multiple intelligences should play an important role in

employee selection, performance, training

Select all the characteristics of telecommuting.

enhanced productivity and retention, decreased absenteeism

Schwartz's first bipolar dimension includes self-___, and self-___.

enhancement, transcendence

A manager who makes sure to treat employees in a manner that they perceive as fair is exhibiting which model of job satisfaction?

equity

True or false: Managers should try to increase negative effects of stress by decreasing job satisfaction.

false

People with an external locus of control

feel that their success is explained by environmental factors.

Managers should hire and test for workers who posses traits that are relatively

fixed

Intelligence training that does not replicate what users actually do in their daily life lacks which essential characteristic?

generalizability

The essence of employee engagement is that employees:

give their all

The ___ ___ is an unseen barrier that stops women from advancing to higher-level positions.

glass ceiling

behavioral

how one intends or expects to act toward someone or something

Which generic action option is an outgrowth of affirmative action programs and attempts to either increase or decrease the number of diverse people throughout an organization?

include/exclude

Feelings of equity are based on a comparison of which two factors?

input, outcomes

An individual's capacity for constructive thinking, reasoning, and problem solving is called _____.

intelligence

The two forms of locus of control are

internal and external

People who believe they control the events and consequences that affect their lives are said to possess a(n):

internal locus of control

Which of the following are true of personality?

it is stable across situations it results from the interaction of genes and the environment it combines characteristics that give people unique identities

Counterproductive work behavior has a strong negative relationship with ___ ___

job satisfaction

People with proactive personalities

make efforts to change and improve things around them.

Baby Boomers

matches Choice Workaholic, idealistic, work ethic, competitive, materialistic, seek personal fulfillment

Job involvement is ______ related to job satisfaction.

moderately

equity

monitor employee' perceptions of fairness

Intelligence is more practically thought of as

multiple intelligences

A _______ concept of personality enables you to more precisely describe individuals.

narrow

Sternberg applied what he called "practical intelligence" to leadership by using an aspect of intelligence referred to by Gardner as

naturalist intelligence

The extent to which the characteristics of a job allow an individual to fulfill his or her needs is called:

need fulfillment

A challenge for managers is that all employees have different ___ to be fulfilled.

needs

Research has shown that affirmative action programs _____.

negatively impact the people they are designed to help

An employee who always arrives early, volunteers to train new hires, and offers constructive statements or suggestions for improvement exhibits which of the following?

organizational citizenship behaviors

If an employee values achievement and an employer rewards people for accomplishing goals, the employee is more likely to experience:

organizational commitment

The extent to which an individual identifies with an organization and commits to its goals is called:

organizational commitment

The extent to which an individual identifies with an organization and commits to its goals is:

organizational commitment

Only when a firm's favorable treatment is voluntary rather than mandated by an external constraint will it be seen as:

organizational support

Who are on-ramping programs designed to help?

people reentering the workforce after a temporary career break

The extent to which employees believe their organization values their contributions and genuinely cares about their well-being is:

perceived organizational support.

A cognitive process that enables people to interpret and understand their surroundings is called

perception

Object recognition is a major function of

perception

According to the Organizing Framework for Understanding and Applying OB, human and social capital is considered a ___ factor that aids in employee engagement at work.

person

Because it signifies a stable set of characteristics responsible for a person's identity, ___ is at the center of the diversity wheel.

personality

Extroversion has been found to ______.

predict job performance better than agreeableness

Extroversion has been found to:

predict job performance better than agreeableness

Managers can reduce the effect of stereotypes by

providing education about how stereotypes work.

An employee's beliefs about what he or she is entitled to receive in return for what he or she provides to the organization are represented by his or her

psychological contract

A person who has no close friends, lowers office morale through aggression and counterproductive work behaviors, and feels no remorse when his or her actions cause harm to others is likely a(n)

psychopath

Which individual differences are universally considered undesirable?

psychopathy narcissism Machiavellianism

Which stage of social perception involves turning mental perceptions into real-world judgments and decisions?

retrieval and response

Anger is usually a _____ emotion.

retrospective

Studies show that met expectations are strongly correlated with feelings of job ___

satisfaction

Select the elements of emotional intelligence.

self-awareness, self-management, social awareness, relationship management

An individual's set of beliefs about the characteristics and attributes of a group is called a:

stereotype

In Ajzen's theory of planned behavior, a perceived social pressure for or against a behavior is a(n)

subjective norm

Which of the following are among the general motives in Ajzen's theory of planned behavior that predict or influence intention and behavior?

subjective norms perceived behavioral control attitude toward the behavior

What is the purpose of The Fellowship Initiative instituted by JPMorgan Chase?

to provide academic and leadership training to young men of color

Rank the four steps in the stereotyping process with the first step at the top.

1. Categorization 2. Inferences 3. Expectations 4. Maintenance

Select predicted changes in diversity in the United States between 2020 and 2060.

Asian population percentage will increase. African American population percentage will grow. Hispanic population percentage will increase.

____ reflect feelings about people, places, and objects and can be positive or negative.

Attitudes

Which of the following attributes are flexible and altered more easily?

Attitudes Emotions

The statement "I believe" reflects which overall attitude component?

Cognitive

Select the components that influence overall attitudes.

Cognitive, Behavioral, Affective

Which of the following is not an element of emotional intelligence?

Intrapersonal intelligence Emotional intelligence has four key components (see Table 3.6): self-awareness, self-management, social awareness, and relationship management.

Which of the following is not one of the basic dimensions of the Big Five personality dimensions?

Locus of control The Big Five Personality Dimensions are extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience.

Which of the following statements regarding attribution theory are true?

The three dimensions of behavior vary independently in the creation of attributions. Attribution theory says behavior can be caused by external or internal influences. Ability is an internal factor.

Which of the following is true of stereotypes?

They are an individual's feelings about a group of people.

Which characteristics are true of narcissists?

They are exploitative and manipulative. They require excessive admiration. They have a grandiose sense of self-importance.

Which of the following are true about values?

They are generally stable. They can guide behavior subconsciously.

Which of the following characterize people with proactive personalities?

They are more satisfied in their retirement. They are able to take more control of their jobs. They increase the supportiveness of their supervisors.

Which characteristic of the perceiver has to do with the amount of activity happening in the perceiver's brain?

cognitive load

A force that binds an individual to a course of action of relevance to one or more targets is:

commitment

A broad personality trait comprised of four narrower and positive individual traits as components is called:

core self-evaluations

What did medical device maker Arthrex and Shaw Industries Inc. incorporate to raise productivity, satisfaction, and motivation among Hispanic employees?

customized training programs to improve communication skills

Rules that dictate which types of emotions are expected and appropriate at a given time are:

emotion display norms

The ability to monitor your own emotions and those of others, to discriminate among them, and to use this information to guide your thinking and actions is:

emotional intelligence

Individuals with high levels of ____________ tend to be relaxed, secure, unworried and less likely to experience negative emotions under pressure.

emotional stability

People with disabilities

have a higher unemployment rate than those without disabilities.

An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?

improved accounting/financial performance

Ajzen and Fishbein consider ___ as the key link between attitudes and planned behavior

intentions

Managing diversity and targeting specific demographics

is a good business move

Viewing personality in terms of liking and fit

is not an effective perspective for management.

The ___ option in Thomas' framework of options that organizations use to deal with any diversity issue is based on the action of moving the diverse person off to the side.

isolate

The most significant contributor to withdrawal cognitions is low levels of

job satisfaction

The term ____ ____ reflects the extent to which a person likes his or her job.

job satisfaction

There are four attitude and four behavior components found to correlate with ______.

job satisfaction

Which of the following are methods that have been used by major corporations to respond to issues regarding sexual orientation and transgender rights?

offering transgender-inclusive health insurance assisting with taxes imposed on same-sex couples in states that did not recognize same-sex marriage maintaining an inclusive culture

In Schwartz's circular-motivation structure, individuals are least likely to hold two values that are:

on opposing sides of the circle

Programs to help people come back to their careers after taking a break are known as

on-ramping.

Which factors most commonly dictate which stimuli are considered salient?

one's needs one's goals

A person with a ___ personality is someone who is relatively unconstrained by situational forces and who affects environmental change.

proactive

Which personality type is linked to intentions to be entrepreneurial?

proactive

It is very common for entrepreneurs to exemplify

proactive personality type

Intelligence entails a person's capacity for ______.

problem solving. constructive thinking. reasoning.

value attainment

structure the job and its rewards to match employee values

Causal attributions refer to

suspected causes of behavior

Personal values exemplify global beliefs, while personal ___ are more specific to particular situations, persons, or objects.

Attitudes

Which statement about the relationship between job satisfaction and job performance is true?

Both variables indirectly influence each other.

Select the components of core self-evaluations.

- self esteem - emotional stability - generalized self-efficiency - locus of control

Psychological Safety

the extent to which people feel comfortable to express their ideas and beliefs without fear of negative consequences.

Which shape on a graph best represents the relationship between increasing emotional stability and outcomes?

an inverted-U

The process of becoming consciously aware of someone or something is called ___

attention

True or false: Job satisfaction and job performance are unrelated in a work context.

false

The term ______ is used to collectively describe people's traits and behaviors that are influenced by genetics and environment.

individual differences

The ability to solve everyday problems by utilizing knowledge gained from experience in order to purposefully adapt to, shape, and select environments is called:

practical intelligence

Reasons for managing diversity go beyond its _____, ____ or _____ dimensions.

social legal moral

Select all of the approaches used on the individual corporate level to make technically oriented jobs accessible to less-qualified candidates.

specialized training programs apprenticeships internships

affective

Choice feelings or emotions that one has about a given object or situation

Place the stages of social perception in order, with the first stage at the top.

1. selective attention/comprehension 2. encoding and simplification 3. storage and retention 4. retrieval and response

The cost of turnover for a valuable hourly employee is approximately ______ of his or her salary.

20 percent

The ___ option in Thomas' framework of options that organizations use to deal with any diversity issue is based on the premise that all diverse people will learn to fit in or become like the dominant group.

assimilate

Job satisfaction and employee engagement are two workplace ___ measured by management.

attitudes

High levels of self-efficacy

lead to success

The idea that good treatment inspires good work is the basic premise of

perceived organizational support.

The idea that good treatment inspires good work is the basic premise of ___

perceived organizational support.

What drives behavior according to Schwartz's theory?

the relative importance we place on two dimensions of opposing values

Affirmative action programs have generated many opportunities for ___ and ___

women, minorities

Research has shown that despite the assumption many managers make, proactivity is unrelated to work performance.

False Research shows that those with proactive personalities positively influence many of the work outcomes shown in Figure 3.1. For example, proactivity is related to increased performance, satisfaction, affective organizational commitment, and social networking.

Mental groups of objects that are considered equivalent are called

cognitive categories.

Taylor senses other's emotions, understands their perspectives, and takes active interest in their concerns. This demonstrates her self-management competence.

False (this is empathy)

Schwartz's second bipolar dimension ranges from self-directed independence or openness to ___ to ___

change, conservation

High levels of job satisfaction lead to lower levels of which behavioral outcomes?

counterproductive work behavior turnover

Characteristics of the perceiver include

gender and emotional status. cognitive load. direction of gaze.

Which of the following are true concerning using personality tests in the workplace?

It is helpful to use experts outside the company to help select an appropriate test. There should be independent research validating the effectiveness of the test. It is critical to make sure the test is legally sound and does not violate applicants' rights.

Which of the following are true considering managerial implications of attributional tendencies?

The role of internal causes of behavior is usually exaggerated. Attributional biases can lead to inappropriate managerial action and, subsequently, decreased employee motivation and performance. The way employees perform depends on the attributions they make for their performance.

Which of the following are true of surface-level characteristics?

They are viewed as being unchangeable. They are located between personality and external influences on the diversity wheel. They are readily discernible to other people.

The continuum of individual differences places _______ at the top because they are relatively stable.

intelligence and cognitive abilities

Our values are influenced by the values of our ___ and by the ___ we have as children.

parents, experiences

Select the person factors that contribute to employee engagement.

personality, social capital

When evaluating core self evaluations,

the whole is greater than the sum of the parts

When people express themselves physically, cognitively, and emotionally during a role performance. they are demonstrating:

employee engagement

Assigning someone's behavior to his or her personal characteristics instead of the circumstances is called _____.

fundamental attribution bias

Which employee factors are important for managers to understand in order to create a productive and satisfying person-job fit?

personality traits abilities potential

In the isolation approach, managers respond to diversity issues by

placing certain employees in functionally independent "silos."

True or false: Personal achievements and praise tend to bolster one's self-esteem.

true

A person who lavishes you with praise one minute and puts you down the next, or who always blames you for bad outcomes but demands all the praise for good outcomes, is likely a(n)

narcissist

In the encoding and simplification stage, we assign pieces of information to cognitive categories that build on a ___ representing a mental picture or summary that helps simplify our experience.

schema

True or false: The percentage of non-Hispanic whites will grow in the US by 2060.

False

Which of the following attributes are stable over time and difficult to change?

Intelligence Mental abilities

Which of the following statements about workplace challenges for LGBTQ people are true?

LGBTQ employees often suffer deficits in their work engagement and performance because of a lack of inclusion. Organizations will suffer if the LGBTQ workforce feels disenfranchised. Most Fortune 500 companies offer workplace protections based on sexual orientation and gender identity.

Which of the following are recommended actions for you to take to create positive change in your professional life?

Identify what types of work you find meaningful Identify your core values Analyze and change your beliefs about a behavior you want to change

Which of the following is the most fixed of a person's individual differences?

Intelligence and mental abilities are relatively fixed. Figure 3.2 is arranged on a continuum from top to bottom with intelligence at the top.

Gen Zers

Multitasking, digital natives, independent learners, online life, communicate fast and online

Select barriers to implementing successful diversity programs.

Poor career planning Negative diversity climate Unsupportive or hostile work environment

Organizational ___ exists to the degree that an employee's personal values match the values present in a firms culture.

commitment

The emotion of fear is usually ___

forward-looking

disposition

hire employees with an appropriate disposition

The relationship between job satisfaction and organizational financial performance is ______ the relationship between job satisfaction and individual productivity.

weaker than

Narcissism, psychopathy, and Machiavellianism are _____.

all considered undesirable because they negatively affect outcomes

The potential to understand and regulate yourself is ________ intelligence.

intrapersonal intelligence

Select all that apply to those with an external locus of control.

Earn lower salaries and smaller salary increases Tend to be more anxious Demonstrate less motivation for performance

Which of the following are true concerning the search for employees with the right personality type?

One personality does not fit all jobs. There is no ideal personality profile. Employers should try to find a fit for an employee's personality.

One cause of the increase in intelligence observed in developed countries is better nutrition.

True Experts at an American Psychological Association conference concluded, "Some combination of better schooling, improved socioeconomic status, healthier nutrition, and a more technologically complex society might account for the gains in IQ scores."

Core self-evaluations represent a broad personality trait comprised of all of the following except ___

interpersonal intelligence. Core self-evaluations represent a broad personality trait comprised of four narrower and positive individual traits: generalized self-efficacy, self-esteem, locus of control, and emotional stability.

Job satisfaction has a positive association with which of the following behavioral outcomes?

job performance organizational citizenship behavior

True or false: In early 2019, the U.S. Supreme Court allowed President Trump's ban on transgender persons in the military to proceed, which meant that most transgender persons were disqualified from military service.

True

cognitive

matches Choice beliefs or ideas that one has about a given object or situation

People with high emotional stability

carry out more organizational citizenship behaviors.

The combination of stable physical, behavioral and mental characteristics that give individuals their unique identities is called:

personality

An affective or emotional response toward various facets of one's job is called ______

job satisfaction

An affective or emotional response toward various facets of one's job is called ______.

job satisfaction

Which of the following behaviors have been shown by research to improve intelligence?

Reasoning Constructive thinking Problem solving

When an employee enjoys the work being done and has a positive attitude, which of the following will be true?

The employee will be more agreeable to working harder. The employee will be more open to taking on greater burdens.

Check all of the following statements that are true of liking and fit.

They are not particularly beneficial for managers. They are not precise enough to have real value in management. Most people evaluate a person's personality by whether or not they like them.

Which model of job satisfaction reflects the difference between what an employee expects to receive from a job and what he or she actually receives?

met expectations