mgmt 331 exam 2 prep
Which of the following are benefits of high emotional intelligence?
Increased creativity Greater level of teamwork Ability to apply positive emotions to work
Which statement best describes the results of research on the effectiveness of brain training games?
The evidence is inconclusive, but it suggests that the games are not effective.
Select characteristics related to organizational citizenship behaviors.
They promote the firm's productivity. They are voluntary.
Shalom Schwartz believed that ___ impact behavior across any context.
Values
A person's perception about the terms and conditions of a reciprocal exchange between him or herself and another is called:
a psychological contract
The glass ceiling refers to _____.c
a very real, yet unseen barrier to high-level advancement for women
Ajzen and Fishbein consider intentions as the key link between ______ and planned _____.
attitudes, behavior
The premise that people infer causes for observed behavior is the basis of ______ theory.
attribution
Which of the following are ways in which organizations pursue an assimilation approach to diversity issues?
by providing policies that instruct employees on what to do in specific situations by using recruitment practices that emphasize company values by employing orientation programs that introduce standard operating procedures
Displayed emotions
can affect other people's reactions, convey messages to nearby people, may differ from felt emotions.
A person's intelligence
can be increased
Research shows that effective mentoring of Hispanics and other workers from minority groups can significantly improve
career progression. retention.
Toleration differs from isolation as an approach to diversity issues in that
diverse people are included, but their differences are not valued or appreciated.
Gardenswartz and Rowe identified layers of ___ to help distinguish the important ways in which people differ.
diversity
Managing _______ helps maintain and grow an organization in an increasingly competitive marketplace.
diversity
___ represents the multitude of individual differences and similarities that exist among people
diversity
The ways managers can work to reduce stereotyping include:
encouraging employees to increase their awareness of stereotypes educating employees about how stereotypes influence behavior creating opportunities for diverse employees to work together as equals
What theory is based on the idea that managers must interact with employees and monitor their perceptions of fair treatment?
equity
Select examples of organizational citizenship behavior.
expression of personal interest in the work of others respect for the spirit as well as the letter of housekeeping rules constructive statements about the departments
Those who believe their performance is a product of circumstances beyond their immediate control possess a(n):
external locus of control
True or false: You must be born with self-efficacy.
false
The ___/___option in Thomas' framework has the goal to either increase or decrease the number of diverse people at all levels of the firm.
include, exclude
The best way for managers to influence employees behavior is to:
reinforce appropriate beliefs.
Eagly and Carli determined that modern women have a career path that
resembles a labyrinth
Turnover has a moderately strong negative relationship with job ___
satisfaction
A person's general belief about his or her own self-worth is:
self-esteem
Personality testing at the workplace
should be scientifically proven to work for its intended use.
Leadership and stressors are considered ___ factors that contribute to employee engagement levels.
situation
Perceived ___ has a number of consequences for health and a negative association with employee engagement.
stress
The three components of perception include
target. situation. perceiver.
Which of the following is true about attitudes?
they range from positive to negative
Values remain mostly stable across ___ and ___
time and situations
Which of the following often fall short when diversity of intelligences is taken into account?
training programs
True or false: A person's scores on the Big Five reveal a personality as unique as that person's fingerprint.
true
True or false: At a certain level emotional stability becomes problematic.
true
True or false: Perceptions of organizational support can be either positive or negative.
true
need fulfillment
understand and meet employees' needs
The relationship building response to diversity issues seeks to foster relationships between diverse employee groups characterized by which features?
understanding acceptance
Which approach did Target use in its social media campaign to target a new core demographic?
using Spanish words that have no English equivalent
The abstract ideals that influence the choices we make are called:
values
Which characteristics must intelligence training have for experts to consider it effective?
variety, generalizability, adaptive
An individual's overall thoughts and feelings about quitting are called ___ ___
withdrawal cognitions
In managerial and professional jobs, _____.
women of color are represented better than men of color
Which responses from management suggest a suppression approach to diversity issues?
"You've got to pay your dues." "Quit whining."
People with __________ often see the causes of events in their lives as due to luck or other environmental factors.
An external locus of control People who have an external locus of control tend to attribute outcomes to environmental causes, such as luck or fate.
Select all the leaders who are perceived as introverts
Bill Gates Mark Zuckerberg
In Schwartz's value theory, values are organized into two
Bipolar dimensions
Which statement about managers assessing their own emotional intelligence is true?
Both personal and social competence are important for managers.
Which of the following is a recommended method of understanding which individual differences are valued by employers?
Create a profile of important managers and leaders in the organization.
A firm that lacks diversity among its workforce but insists that the company does not take into account factors such as age, gender, or ethnicity in making hiring decisions is using which generic action option in response to diversity issues?
Deny
The number of race-based charges of ___ that were deemed to show reasonable cause by the U.S. Equal Employment Opportunity Commission increased from 294 in 1995 to 723 in 2017.
Discrimination
Select all that apply to those with an internal locus of control.
Display greater work motivation Derive more job satisfaction from performance Have strong expectations that effort leads to performance
Which of the following statements are true about emotions?
Emotions can motivate behavior. Emotions communicate messages to others. Emotions can change psychological states.
Which of the following are workplace attitudes that managers pay attention to?
Employee engagement Job satisfaction Organizational commitment Perceived organizational support
Millennials
Entitled, civic minded, close parental involvement, cyber literacy, appreciate diversity, multitasking
Which statement about the prevalence of introversion is true?
Everyone has some amount of introversion.
Select all the feelings related to employee engagement.
Focus Enthusiasm Urgency Intensity
Select characteristics of a person with low self-efficacy.
Has low commitment Avoids difficult tasks Focuses on personal deficiencies Thinks of excuses for failing
Which of the following are negative effects of stress?
Heart disease Viral infections Absenteeism Increased turnover
In response to changes in its core customer demographics, Target launched a campaign to reach out to ______ customers.
Hispanic
Which statements about emotional intelligence are true?
It can make or break an individual in a given job. Research on its effectiveness shows mixed results.
Which of the following are true concerning implicit cognition?
It comes from people's memory. It happens without conscious awareness. It can lead to biased decisions.
Which of the following are true of self-efficacy?
It involves a person's beliefs about personal success. It tends to manifest itself in actual performance. It can be increased.
met expectations
Meet expectations of employees about what they will receive from job
Which of the following are improvements made in women's equality by 2018?
More seats on boards of directors Leadership positions in schools and government Higher educational attainment than men
Shalom Schwartz believed that values ______ our behavior across any context.
Motivate
Which of the following are behavioral outcomes of job satisfaction?
Organizational citizenship behavior Job performance
Traditionalists
Patriotic, loyalty, disciplined, conformist, high work ethic, respect for authority
What are the four components of core self-evaluations?
Self-esteem Locus of Control Self-efficacy Emotional Stability
Gen Xers
Self-reliant, work-life balance, adaptable, cynical, distrust authority, independent, technologically savvy
Select the situation factors that drive employee engagement.
Stressors Leadership Job characteristics
The option ___ in Thomas' framework means that differences are squelched or discouraged.
Suppress
___ allows employees to do all or some of their work from home using technology and Internet tools.
Telecommuting
Which of the following describe circumstances facing people with disabilities?
The Americans with Disabilities Act protects their workplace rights. They have high unemployment rates. They are a valuable source of talent for many corporations.
Which of the following are accurate uses of a basketball analogy for core self-evaluations?
The core self-evaluation is the team and the traits are the players. Emotional stability and self-esteem are like teammates.
Which of the following are true concerning the experience of the LGBTQ workforce?
The lack of inclusion often experienced by LGBTQ employees can impact their work engagement and performance. Many states do not offer workplace protections on the basis of sexual orientation and gender identity. Work environments that are unwelcoming can lead to increased turnover of LGBTQ employees.
Which of the following accurately describes current trends in employee turnover?
There is a trend for employees to quit when they have spent less than one year on the job.
Which of the following characteristics are true of psychopaths?
They can be aggressive. They sometimes lack concern for others. They do not feel guilt or remorse for hurting others.
Which statement is true of emotion display norms in an organization?
They determine which emotions members should show in various situations.
Which of the following are true of personal values?
They influence behavior across all situations. They represent global beliefs.
Which statement is true of core self-evaluations?
They represent a broad personality trait composed of four narrow traits.
People with an external locus of control generally earn lower salaries than those with an internal locus of control.
True People with an external locus of control demonstrate less motivation for performance when offered valued rewards, earn lower salaries and smaller salary increases, and tend to be more anxious.
Which of the following are attitudinal outcomes of job satisfaction?
Withdrawal cognitions Job involvement Motivation Perceived stress
Diversity Climate
a subcomponent of an organization's overall atmosphere as defined by employees' aggregate perceptions about the firms diversity related format structure characteristics and informal values.
Which employee factors are important for managers to understand in order to create a productive and satisfying person-job fit?
abilities potential personality traits
Which emotions are considered goal incongruent?
anxiety guilt jealousy
Emotional intelligence has been shown to ______.
be associated with increased well-being and satisfaction
People who possess an internal locus of control
believe their success is due to their own efforts.
implicit cognition results in _____.
biased decisions occurring unwittingly
Individual differences are determined by
both genetics and environment
The continuum of individual differences places attitudes and emotions at the ______.
bottom
A ______ concept of personality allows you to more effectively predict behavior.
broader
The option ___ ___ in Thomas' framework is based on the belief that good relationships can rise above differences.
build relationships
OB researchers define ___ as "a force that binds an individual to a course of action of relevance to one or more targets."
commitment
What should an individual do before quitting a job?
conduct a cost-benefit analysis
Which personality trait has the strongest and most positive effect on performance?
conscientiousness
Kelley hypothesized that people make causal attributions by observing three dimensions of behavior called ___, ___, and ___.
consensus, distinctiveness and consistency.
Behavior that harms other employees, the organization as whole or organizational stakeholders such as customer and shareholder is called ___ work behavior.
counterproductive
Low employee engagement and low performance are examples of ___ work behaviors.
counterproductive
Behavior that harms other employees, the organization as a whole or organizational stakeholders such as customers and shareholders is called:
counterproductive work behavior
The statistical measurements of populations and their qualities such as age, gender, race, and income over time are
demographics
The ___ option in Thomas's framework means people refute that differences exist.
deny
Organizations can promote desired behaviors and not CWB's by:
designing jobs that increase satisfaction, screening for CWBs during the hiring process, defining desired behaviors
Which characteristic of the perceiver is the first step of the perception process?
direction of gaze
The array of individual differences and similarities to be found among people represents:
diversity
Complex, relatively brief responses aimed at a particular target such as a person, information, experience, event, or nonevent are:
emotions
Kahn described "the harnessing of organization members' selves to their work roles" as:
employee engagement.
When a work environment generally matches an employee's values, the which of the following are at their greatest?
employee motivation positive employee attitudes
It is believed that awareness of multiple intelligences should play an important role in
employee selection, performance, training
Select all the characteristics of telecommuting.
enhanced productivity and retention, decreased absenteeism
Schwartz's first bipolar dimension includes self-___, and self-___.
enhancement, transcendence
A manager who makes sure to treat employees in a manner that they perceive as fair is exhibiting which model of job satisfaction?
equity
True or false: Managers should try to increase negative effects of stress by decreasing job satisfaction.
false
People with an external locus of control
feel that their success is explained by environmental factors.
Managers should hire and test for workers who posses traits that are relatively
fixed
Intelligence training that does not replicate what users actually do in their daily life lacks which essential characteristic?
generalizability
The essence of employee engagement is that employees:
give their all
The ___ ___ is an unseen barrier that stops women from advancing to higher-level positions.
glass ceiling
behavioral
how one intends or expects to act toward someone or something
Which generic action option is an outgrowth of affirmative action programs and attempts to either increase or decrease the number of diverse people throughout an organization?
include/exclude
Feelings of equity are based on a comparison of which two factors?
input, outcomes
An individual's capacity for constructive thinking, reasoning, and problem solving is called _____.
intelligence
The two forms of locus of control are
internal and external
People who believe they control the events and consequences that affect their lives are said to possess a(n):
internal locus of control
Which of the following are true of personality?
it is stable across situations it results from the interaction of genes and the environment it combines characteristics that give people unique identities
Counterproductive work behavior has a strong negative relationship with ___ ___
job satisfaction
People with proactive personalities
make efforts to change and improve things around them.
Baby Boomers
matches Choice Workaholic, idealistic, work ethic, competitive, materialistic, seek personal fulfillment
Job involvement is ______ related to job satisfaction.
moderately
equity
monitor employee' perceptions of fairness
Intelligence is more practically thought of as
multiple intelligences
A _______ concept of personality enables you to more precisely describe individuals.
narrow
Sternberg applied what he called "practical intelligence" to leadership by using an aspect of intelligence referred to by Gardner as
naturalist intelligence
The extent to which the characteristics of a job allow an individual to fulfill his or her needs is called:
need fulfillment
A challenge for managers is that all employees have different ___ to be fulfilled.
needs
Research has shown that affirmative action programs _____.
negatively impact the people they are designed to help
An employee who always arrives early, volunteers to train new hires, and offers constructive statements or suggestions for improvement exhibits which of the following?
organizational citizenship behaviors
If an employee values achievement and an employer rewards people for accomplishing goals, the employee is more likely to experience:
organizational commitment
The extent to which an individual identifies with an organization and commits to its goals is called:
organizational commitment
The extent to which an individual identifies with an organization and commits to its goals is:
organizational commitment
Only when a firm's favorable treatment is voluntary rather than mandated by an external constraint will it be seen as:
organizational support
Who are on-ramping programs designed to help?
people reentering the workforce after a temporary career break
The extent to which employees believe their organization values their contributions and genuinely cares about their well-being is:
perceived organizational support.
A cognitive process that enables people to interpret and understand their surroundings is called
perception
Object recognition is a major function of
perception
According to the Organizing Framework for Understanding and Applying OB, human and social capital is considered a ___ factor that aids in employee engagement at work.
person
Because it signifies a stable set of characteristics responsible for a person's identity, ___ is at the center of the diversity wheel.
personality
Extroversion has been found to ______.
predict job performance better than agreeableness
Extroversion has been found to:
predict job performance better than agreeableness
Managers can reduce the effect of stereotypes by
providing education about how stereotypes work.
An employee's beliefs about what he or she is entitled to receive in return for what he or she provides to the organization are represented by his or her
psychological contract
A person who has no close friends, lowers office morale through aggression and counterproductive work behaviors, and feels no remorse when his or her actions cause harm to others is likely a(n)
psychopath
Which individual differences are universally considered undesirable?
psychopathy narcissism Machiavellianism
Which stage of social perception involves turning mental perceptions into real-world judgments and decisions?
retrieval and response
Anger is usually a _____ emotion.
retrospective
Studies show that met expectations are strongly correlated with feelings of job ___
satisfaction
Select the elements of emotional intelligence.
self-awareness, self-management, social awareness, relationship management
An individual's set of beliefs about the characteristics and attributes of a group is called a:
stereotype
In Ajzen's theory of planned behavior, a perceived social pressure for or against a behavior is a(n)
subjective norm
Which of the following are among the general motives in Ajzen's theory of planned behavior that predict or influence intention and behavior?
subjective norms perceived behavioral control attitude toward the behavior
What is the purpose of The Fellowship Initiative instituted by JPMorgan Chase?
to provide academic and leadership training to young men of color
Rank the four steps in the stereotyping process with the first step at the top.
1. Categorization 2. Inferences 3. Expectations 4. Maintenance
Select predicted changes in diversity in the United States between 2020 and 2060.
Asian population percentage will increase. African American population percentage will grow. Hispanic population percentage will increase.
____ reflect feelings about people, places, and objects and can be positive or negative.
Attitudes
Which of the following attributes are flexible and altered more easily?
Attitudes Emotions
The statement "I believe" reflects which overall attitude component?
Cognitive
Select the components that influence overall attitudes.
Cognitive, Behavioral, Affective
Which of the following is not an element of emotional intelligence?
Intrapersonal intelligence Emotional intelligence has four key components (see Table 3.6): self-awareness, self-management, social awareness, and relationship management.
Which of the following is not one of the basic dimensions of the Big Five personality dimensions?
Locus of control The Big Five Personality Dimensions are extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience.
Which of the following statements regarding attribution theory are true?
The three dimensions of behavior vary independently in the creation of attributions. Attribution theory says behavior can be caused by external or internal influences. Ability is an internal factor.
Which of the following is true of stereotypes?
They are an individual's feelings about a group of people.
Which characteristics are true of narcissists?
They are exploitative and manipulative. They require excessive admiration. They have a grandiose sense of self-importance.
Which of the following are true about values?
They are generally stable. They can guide behavior subconsciously.
Which of the following characterize people with proactive personalities?
They are more satisfied in their retirement. They are able to take more control of their jobs. They increase the supportiveness of their supervisors.
Which characteristic of the perceiver has to do with the amount of activity happening in the perceiver's brain?
cognitive load
A force that binds an individual to a course of action of relevance to one or more targets is:
commitment
A broad personality trait comprised of four narrower and positive individual traits as components is called:
core self-evaluations
What did medical device maker Arthrex and Shaw Industries Inc. incorporate to raise productivity, satisfaction, and motivation among Hispanic employees?
customized training programs to improve communication skills
Rules that dictate which types of emotions are expected and appropriate at a given time are:
emotion display norms
The ability to monitor your own emotions and those of others, to discriminate among them, and to use this information to guide your thinking and actions is:
emotional intelligence
Individuals with high levels of ____________ tend to be relaxed, secure, unworried and less likely to experience negative emotions under pressure.
emotional stability
People with disabilities
have a higher unemployment rate than those without disabilities.
An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?
improved accounting/financial performance
Ajzen and Fishbein consider ___ as the key link between attitudes and planned behavior
intentions
Managing diversity and targeting specific demographics
is a good business move
Viewing personality in terms of liking and fit
is not an effective perspective for management.
The ___ option in Thomas' framework of options that organizations use to deal with any diversity issue is based on the action of moving the diverse person off to the side.
isolate
The most significant contributor to withdrawal cognitions is low levels of
job satisfaction
The term ____ ____ reflects the extent to which a person likes his or her job.
job satisfaction
There are four attitude and four behavior components found to correlate with ______.
job satisfaction
Which of the following are methods that have been used by major corporations to respond to issues regarding sexual orientation and transgender rights?
offering transgender-inclusive health insurance assisting with taxes imposed on same-sex couples in states that did not recognize same-sex marriage maintaining an inclusive culture
In Schwartz's circular-motivation structure, individuals are least likely to hold two values that are:
on opposing sides of the circle
Programs to help people come back to their careers after taking a break are known as
on-ramping.
Which factors most commonly dictate which stimuli are considered salient?
one's needs one's goals
A person with a ___ personality is someone who is relatively unconstrained by situational forces and who affects environmental change.
proactive
Which personality type is linked to intentions to be entrepreneurial?
proactive
It is very common for entrepreneurs to exemplify
proactive personality type
Intelligence entails a person's capacity for ______.
problem solving. constructive thinking. reasoning.
value attainment
structure the job and its rewards to match employee values
Causal attributions refer to
suspected causes of behavior
Personal values exemplify global beliefs, while personal ___ are more specific to particular situations, persons, or objects.
Attitudes
Which statement about the relationship between job satisfaction and job performance is true?
Both variables indirectly influence each other.
Select the components of core self-evaluations.
- self esteem - emotional stability - generalized self-efficiency - locus of control
Psychological Safety
the extent to which people feel comfortable to express their ideas and beliefs without fear of negative consequences.
Which shape on a graph best represents the relationship between increasing emotional stability and outcomes?
an inverted-U
The process of becoming consciously aware of someone or something is called ___
attention
True or false: Job satisfaction and job performance are unrelated in a work context.
false
The term ______ is used to collectively describe people's traits and behaviors that are influenced by genetics and environment.
individual differences
The ability to solve everyday problems by utilizing knowledge gained from experience in order to purposefully adapt to, shape, and select environments is called:
practical intelligence
Reasons for managing diversity go beyond its _____, ____ or _____ dimensions.
social legal moral
Select all of the approaches used on the individual corporate level to make technically oriented jobs accessible to less-qualified candidates.
specialized training programs apprenticeships internships
affective
Choice feelings or emotions that one has about a given object or situation
Place the stages of social perception in order, with the first stage at the top.
1. selective attention/comprehension 2. encoding and simplification 3. storage and retention 4. retrieval and response
The cost of turnover for a valuable hourly employee is approximately ______ of his or her salary.
20 percent
The ___ option in Thomas' framework of options that organizations use to deal with any diversity issue is based on the premise that all diverse people will learn to fit in or become like the dominant group.
assimilate
Job satisfaction and employee engagement are two workplace ___ measured by management.
attitudes
High levels of self-efficacy
lead to success
The idea that good treatment inspires good work is the basic premise of
perceived organizational support.
The idea that good treatment inspires good work is the basic premise of ___
perceived organizational support.
What drives behavior according to Schwartz's theory?
the relative importance we place on two dimensions of opposing values
Affirmative action programs have generated many opportunities for ___ and ___
women, minorities
Research has shown that despite the assumption many managers make, proactivity is unrelated to work performance.
False Research shows that those with proactive personalities positively influence many of the work outcomes shown in Figure 3.1. For example, proactivity is related to increased performance, satisfaction, affective organizational commitment, and social networking.
Mental groups of objects that are considered equivalent are called
cognitive categories.
Taylor senses other's emotions, understands their perspectives, and takes active interest in their concerns. This demonstrates her self-management competence.
False (this is empathy)
Schwartz's second bipolar dimension ranges from self-directed independence or openness to ___ to ___
change, conservation
High levels of job satisfaction lead to lower levels of which behavioral outcomes?
counterproductive work behavior turnover
Characteristics of the perceiver include
gender and emotional status. cognitive load. direction of gaze.
Which of the following are true concerning using personality tests in the workplace?
It is helpful to use experts outside the company to help select an appropriate test. There should be independent research validating the effectiveness of the test. It is critical to make sure the test is legally sound and does not violate applicants' rights.
Which of the following are true considering managerial implications of attributional tendencies?
The role of internal causes of behavior is usually exaggerated. Attributional biases can lead to inappropriate managerial action and, subsequently, decreased employee motivation and performance. The way employees perform depends on the attributions they make for their performance.
Which of the following are true of surface-level characteristics?
They are viewed as being unchangeable. They are located between personality and external influences on the diversity wheel. They are readily discernible to other people.
The continuum of individual differences places _______ at the top because they are relatively stable.
intelligence and cognitive abilities
Our values are influenced by the values of our ___ and by the ___ we have as children.
parents, experiences
Select the person factors that contribute to employee engagement.
personality, social capital
When evaluating core self evaluations,
the whole is greater than the sum of the parts
When people express themselves physically, cognitively, and emotionally during a role performance. they are demonstrating:
employee engagement
Assigning someone's behavior to his or her personal characteristics instead of the circumstances is called _____.
fundamental attribution bias
Which employee factors are important for managers to understand in order to create a productive and satisfying person-job fit?
personality traits abilities potential
In the isolation approach, managers respond to diversity issues by
placing certain employees in functionally independent "silos."
True or false: Personal achievements and praise tend to bolster one's self-esteem.
true
A person who lavishes you with praise one minute and puts you down the next, or who always blames you for bad outcomes but demands all the praise for good outcomes, is likely a(n)
narcissist
In the encoding and simplification stage, we assign pieces of information to cognitive categories that build on a ___ representing a mental picture or summary that helps simplify our experience.
schema
True or false: The percentage of non-Hispanic whites will grow in the US by 2060.
False
Which of the following attributes are stable over time and difficult to change?
Intelligence Mental abilities
Which of the following statements about workplace challenges for LGBTQ people are true?
LGBTQ employees often suffer deficits in their work engagement and performance because of a lack of inclusion. Organizations will suffer if the LGBTQ workforce feels disenfranchised. Most Fortune 500 companies offer workplace protections based on sexual orientation and gender identity.
Which of the following are recommended actions for you to take to create positive change in your professional life?
Identify what types of work you find meaningful Identify your core values Analyze and change your beliefs about a behavior you want to change
Which of the following is the most fixed of a person's individual differences?
Intelligence and mental abilities are relatively fixed. Figure 3.2 is arranged on a continuum from top to bottom with intelligence at the top.
Gen Zers
Multitasking, digital natives, independent learners, online life, communicate fast and online
Select barriers to implementing successful diversity programs.
Poor career planning Negative diversity climate Unsupportive or hostile work environment
Organizational ___ exists to the degree that an employee's personal values match the values present in a firms culture.
commitment
The emotion of fear is usually ___
forward-looking
disposition
hire employees with an appropriate disposition
The relationship between job satisfaction and organizational financial performance is ______ the relationship between job satisfaction and individual productivity.
weaker than
Narcissism, psychopathy, and Machiavellianism are _____.
all considered undesirable because they negatively affect outcomes
The potential to understand and regulate yourself is ________ intelligence.
intrapersonal intelligence
Select all that apply to those with an external locus of control.
Earn lower salaries and smaller salary increases Tend to be more anxious Demonstrate less motivation for performance
Which of the following are true concerning the search for employees with the right personality type?
One personality does not fit all jobs. There is no ideal personality profile. Employers should try to find a fit for an employee's personality.
One cause of the increase in intelligence observed in developed countries is better nutrition.
True Experts at an American Psychological Association conference concluded, "Some combination of better schooling, improved socioeconomic status, healthier nutrition, and a more technologically complex society might account for the gains in IQ scores."
Core self-evaluations represent a broad personality trait comprised of all of the following except ___
interpersonal intelligence. Core self-evaluations represent a broad personality trait comprised of four narrower and positive individual traits: generalized self-efficacy, self-esteem, locus of control, and emotional stability.
Job satisfaction has a positive association with which of the following behavioral outcomes?
job performance organizational citizenship behavior
True or false: In early 2019, the U.S. Supreme Court allowed President Trump's ban on transgender persons in the military to proceed, which meant that most transgender persons were disqualified from military service.
True
cognitive
matches Choice beliefs or ideas that one has about a given object or situation
People with high emotional stability
carry out more organizational citizenship behaviors.
The combination of stable physical, behavioral and mental characteristics that give individuals their unique identities is called:
personality
An affective or emotional response toward various facets of one's job is called ______
job satisfaction
An affective or emotional response toward various facets of one's job is called ______.
job satisfaction
Which of the following behaviors have been shown by research to improve intelligence?
Reasoning Constructive thinking Problem solving
When an employee enjoys the work being done and has a positive attitude, which of the following will be true?
The employee will be more agreeable to working harder. The employee will be more open to taking on greater burdens.
Check all of the following statements that are true of liking and fit.
They are not particularly beneficial for managers. They are not precise enough to have real value in management. Most people evaluate a person's personality by whether or not they like them.
Which model of job satisfaction reflects the difference between what an employee expects to receive from a job and what he or she actually receives?
met expectations
