MGMT 339 Exam 1
steps in the planning process that would include examining the overall economy when forming objectives
"Developing premises on which to base each alternative"
The ability to understand how a change in one part of the organization affects the rest of the organization is primarily a(n) _____ skill.
Conceptual
The higher the proportion of total organizational resources that contributes to productivity during the manufacturing process, the more __________ the manager.
Efficient
The exploration stage allows for a richer understanding of what a career might be like, and is often the basis for which career stage?
Establishment stage
Which of the following career stages is characterized by self-analysis and understanding the different types of jobs available?
Exploration Stage
Which tool is designed to identify and analyze forces that determine competitiveness within an industry?
Five Forces Model
a planning tool to schedule resources, including human resources and the use of machinery over time, and you wanted it in bar graph form. Which of the following would be the best tool?
Gantt Chart
Which of the following skills helps build cooperation within a team being led?
Human skills
Which of the following does NOT describe the management process?
Implementing a series of activities to achieve long term returns on investments
When planning for career success, which of the following would be least helpful?
Learning to be reactive
When Will tries to boot up his work computer, it loads very slowly. This is a ______ that suggests his computer may have a major issue such as a virus.
Symptom
Which of the following best describes the role of management?
To guide organizations toward goal accomplishment
the fundamental purpose of planning
To help the organization reach its objectives
Information is best defined as
a set of conclusions derived from data analysis
example of a single-use plan
budget
The finance function influences operating decisions about
capacity expansion.
In the BCG Growth-Share Matrix, which matrix quadrant is categorized as having a large share of a market that is growing only slightly
cash cow
Monitoring the organization's external environment, and proposing new strategies and vision are examples of _____.
change-related activities
Darren is the supervisor in a manufacturing facility that produces desks and chairs. Control of quality and output is his responsibility. To ensure that he is following the controlling process, after measuring the performance of his employees, he must _____, and then take any corrective action necessary.
compare measured performance to standards
How a firm undertakes strategic and tactical actions, and competitors' responses to those actions, is referred to as ________.
competitive dynamics
the resources and ability a firm has to undertake an action
competitor capability
Which management function is involved with ensuring that an event occurs as it was intended to occur?
controlling
Managerial activity aimed at bringing organizational performance up to the level of performance standards
corrective action
Walmart's strategy focuses on offering lower prices than its competitors. This is an example of which generic strategy?
cost leadership
Facts or statistics crucial to the controlling process are called
data
In a career, an individual should be primarily focused on _____.
developing skills to qualify for the next planned job
At the end of a particular operating period, the manager sits down with the employee and they meet to determine how well his performance has met the objectives set by manager. Which step in the MBO process would this be
evaluate performance
a step in the management by objectives process involves the manager and the worker checking to see whether the objectives are being reached
evaluate performance
a strategy that targets a particular customer in order to make the organization more competitive
focus
The process of predicting future environmental issues
forecasting
Which of the following is a behavior that makes the controlling process more effective?
implementing corrective action
Motivating, leading, directing, and actuating are all words that describe which management function?
influencing
The degree to which information is relevant to the current decision being made is called
information appropriateness
A manager is concerned with the degree to which the information she has related represents what is actually occurring. This manager is primarily concerned about
information quality
Which of the following refers to the applications in an organization that managers use to gain information that can assist their decision making
information system
Which term refers to computers and telecommunication devices that allow for the use of information in the performance of work?
information technology (IT)
which type of plan supplies broad guidelines for action that support organizational objectives
policy
The power that a person gains from holding a particular position in the organization is known as ________ power.
positional
Total power is made up of
positional and personal
Robert is a manager who is able to convince his employees to work late. This is an example of Robert using ________.
power
any factor within an organization that is a barrier to an organizational goal
problem
Regardless of how departments and functions are individually managed, they are always linked together through
processes
The Generally Accepted System Security Principles (GASSP) offer five key principles for information system managers. Which of the following is NOT one
profit principle
The amount of information a manager has that is decision-related is called information
quantity
refers to a strategy intended to strengthen or protect the amount of business a strategic business unit is currently generating
retrenchment
Long-range planning that focuses on the organization as a total unit
strategic planning
In Porter's Five Forces Model, ________ refers to the ability of new firms to enter the industry.
the threat of new entrants
which step would a manager develop strategic and tactical plans in the planning process
"When developing plans to pursue the chosen alternative"
As a manager moves from lower-level management to upper-level management, which skill becomes more important?
Conceptual skills
Modern management challenges require _____ skills, the ability to establish and maintain a workforce that represents a combination of human characteristics appropriate for achieving organizational success
Diversity
Which of the following guidelines for establishing objectives focuses on helping a worker to be better motivated in carrying out an objective
Let the people responsible for attaining the objectives have a voice in setting them.
The third stage in career evolution is the _____ stage, which typically consists of individuals 45 to 65 years old
Maintenance
Which of the following refers to the ability to carry out the process of reaching organizational goals by working with and through people and other organizational resources?
Management Skill
Which of the following refers to management's use of resources, such as raw materials and capital, in meeting goals?
Managerial effectiveness
Decisions that relate to ensuring that specific organizational tasks are carried out correctly are called
Operational control decisions
When tasks are set up so that the output of individuals contributes to the success of departments, and therefore the organization, what management function is being executed?
Organizing
a manager who wants to make sure his subordinates know how he will determine whether an objective has been reached. On which guideline for establishing objectives is Raul focusing
Pinpoint expected results
Determining which tasks must be performed to attain organizational goals is part of which management function?
Planning
compares a company's internal strengths with external opportunities
SWOT analysis
What is an advantage of using an MBO approach?
Securing employee commitment to reaching organizational goals
Activities that include short term planning and monitoring performance are examples of _____.
Task-related activities
__________ involve the ability to apply specialized knowledge and expertise to work-related techniques and procedures
Technical skills
method of sales forecasting based on the informal but informed opinions of managers
The jury of executive opinion method
As relationships and teams replace rigid organizational structures, how will these new structures affect women's ability to succeed in future management situations?
Women are likely to be more successful.
Under Porter's Five Forces Model, what happens when the threat of substitutes increases?
attractiveness of an industry decreases
When taking steps to increase power, the perception can be created that the employees are dependent on the manager. The strategy is to convey clearly the amount of _____ the manager has over organizational _____.
authority, resources
Which of the following suggests that managers should provide funds for planning only when they anticipate a reasonable return on in vestment?
commitment principle
The element of the general environment that indicates how resources are being distributed and used in the environment
economic
Management _____ skills refer to a person's ability to gain and maintain a career as a manager.
employability
To best understand what is happening both internally and externally to the organization, and to increase the probability of developing organizational strategies that reflect the organizational environment, a(n) ________ analysis should be undertaken.
environmental
the first step in the strategic management process
environmental analysis
The idea that an organization must have the information it requires soon enough that it can be used to take action and gain the related benefit is referred to as
information timeliness
When management outlines its commitment to new methods of operation, what type of objective is being set
innovation
Dylan is a small business owner and she is currently involved in the strategy implementation step of the strategic management process. Dylan has the ability to readily understand the fears and frustrations of her employees when it comes to strategy implementation. Dylan possesses the _____ skill.
interacting
_____ objective is intended to be achieved in one to five years.
intermediate
Laws such as the Clean Air Act, the Affordable Care Act, and the Consumer Products Safety Act are considered part of the _________ component of the general environment.
legal
________ objective is intended to be achieved in five to seven years.
long term
when setting objectives for where a firm would like to be in comparison to competitors, what key area of objectives is being considered
market standing
The three mainline functions of any business are
operations, marketing, and finance.
e purpose for which an organization exists is its ________.
organizational mission
Which term refers to the target toward which the open management system is directed
organizational objective
Monique has strong relationships with her subordinates, which allows her to have significant influence on how they do their jobs and engage in work-related behaviors. This is an example of which type of power?
personal
General Electric (GE) has _____, which include the type of training programs that GE employees should undergo to expand their skill set.
personnel development standards
Which management function precedes and is the basis for other management functions
planning
refers to developing action programs for the purpose of accomplishing business objectives
planning
type of forecast focused on how many products will be sold to consumers over a specified time period
sales forecast
During the ________ stage of the product life cycle, sales are primarily based on the need to replace products
saturation
example of a standing plan
sustainability policy
________ involves outlining what the different parts of an organization should do in order to be successful at some point one year or less into the future.
tactical planning
Any type of equipment or process that organization members use in the performance of their work is called
technology
managers should provide funds for planning only when they anticipate a reasonable return on investment
commitment principle
involves developing a list of activities and following time tables for the purpose of attaining an objective
scheduling
Ellie is crafting strategy for her online business. She is currently involved in tactical planning and she is examining the next six months. This time period would be considered _____.
short range
Demographics, the statistical characteristics of a population, are reflected in the _________ component of the general environment.
social
At the Holiday Hotel, maids are told they need to completely clean a room in 5 minutes or less for their performance to be considered adequate. This specific time limit would best be described as a
standard
A significant organizational segment that is analyzed to develop strategies for generating future business or revenue is known as a ______
strategic business unit
_____ is the last step of the strategic management process and consists of monitoring and evaluating the strategic management process as a whole to ensure that it is operating properly.
strategic control
A manager is making a decision related to the future objectives of the organization as a whole. This would likely be characterized as a(n) _______ decision
strategic planning
In the strategic management process, putting strategies into action is done through _________.
strategy implementation
