MGMT 371 Chapter 15
one-way communication
A process in which information flows in only one direction—from the sender to the receiver, with no feedback loop.
two-way communication
A process in which information flows in two directions—the receiver provides feedback, and the sender is receptive to the feedback.
coaching
Dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.
disadvantages of electronic communication
Difficulty of solving complex problems that require more extended, face-to-face interaction Inability to pick up subtle, nonverbal, or inflectional clues about what the communicator is thinking or conveying _____ ______ sometimes are monitored or seen inadvertently by those for whom they are not intended
successful
For ____ communication, the process continues iteratively until there is a mutual understanding of the intent and meaning of the sender.
disadvantages of oral communication
It can lead to spontaneous, ill-considered statements (and regret) There is no permanent record of it (except cell records)
advantages of written communication
Message can be revised several times Permanent record that can be saved Message stays the same even if relayed through many people Receiver has more time to analyze the message
virtual office
People can work anywhere, as long as they have the tools to communicate with customers and colleagues.
reflection
Process by which a person states what he or she believes the other person is saying
advantages of oral communication
Questions can be asked and answered Feedback is immediate and direct More persuasive
disadvantages of written communication
Sender has no control over where, when, or if the message is read Sender does not receive immediate feedback Receiver may not understand parts of the message
media richness
The degree to which a communication channel conveys information. more rich at face to face, less rich through email and text
perception
The process of receiving and interpreting information
filtering
The process of withholding, ignoring, or distorting information
feedback medium
The receiver may provide ____ to the sender by encoding a message in response to the sender's message, and transmitting it back to the sender. This often will use the same ____, but may use some different ____ for transmission.
decodes interpret
The receiver receives, and then ____ the message, attempting to ____ the sender's meaning.
encodes symbols
The sender has a meaning he or she wishes to communicate and ____ the meaning into ____.
advantages of electronic communication
The sharing of more information The speed and efficiency in delivering routine messages to large numbers of people across vast geographic areas Can reduce time and expenses devoted to traveling, photocopying, and mailing
communication
The transmission of information and meaning from one party to another through the use of shared symbols
transmits channel
Then the sender ____, or sends, the message through some ____, such as a verbal or written medium.
inculcate
To impress on the mind by repetition.
Perceptions Effort Noise
barriers to communication (3)
written communication
includes e-mail, memos, letters, reports, computer files, and other written documents
oral communication
includes face-to-face discussion, telephone conversations, and formal presentations and speeches
sender
initiates the process by wanting to send some idea to the receiver
noise
interference in the system blocks perfect understanding -ringing telephones -thoughts about other things -simple fatigue or stress -mixed signals
Minimize perceptual differences -Jargon, semantics, context effects, emotions, perspectives, pet issues, selective perceptions Minimize noise Minimize susceptibility to noise Signal fidelity
overcoming barriers (4)
receiver
the person for whom the message is intended.
grapevine
the social network of informal communications. provides people with information helps them solve problems teaches them how to do their work successfully
