MGMT 371 Chapter 20 Final Exam

Social capital is not only beneficial to individuals within organizations but also to those organizations themselves.

True

Gail has a high level of connectivity with people in the organization and tends to know valuable information before anyone else. From this information, we can infer that Gail is a

broker.

Dolly has arranged for a get-together at her house to which she has invited all of her friends. Most of her friends will be meeting the others in the group for the first time. Moreover, they are from diverse backgrounds with differing interests and experiences. Though all are not known to each other, all are known to Dolly. From this description of Dolly, it can be inferred that Dolly is

good at forging better connections.

Effective networks

include a proper balance between the breadth of contacts and the depth or strength of contacts.

Which of the following conceptions of centrality represents potential control over information and over connections to others that anyone may want to reach?

Betweenness

Raj and Lee are both connected to Bob, but Raj and Lee are not connected to each other. From this scenario we can infer that

Bob is a structural hole.

Which of the following is one of the conceptions of centrality?

Closeness

Enrique wants to develop professional relationships outside of work. What is the best advice you can give Enrique?

Enrique needs to join a networking club.

Which of the following statements about communication networks is true?

Examining communication networks can be helpful in identifying some of the gaps in information flow.

Based on the network diagram, which of the following function as boundary spanners?

F, Y, and G

Of the three conceptions of centrality, betweenness represents the number of contacts to whom a person is connected in a social network.

False

The first step in building a useful internal network is to identify information brokers.

False

Which of the following is one of the six myths that exist about the best ways to build useful networks?

I already know what is going on in my network.

Which of the following networks is the best example of a communication network?

In a restaurant, George welcomes the customers, Jake's team takes the orders, and finally Jim's team serves the customers and conducts financial transactions.

Which of the following statements about interpersonal networks is true?

Interpersonal networks are valuable to the individuals they link but not to the organizations that employ them.

Sam was unemployed and looking for a job. None of his close friends could help him as they themselves were all either unemployed or underemployed. However, Sam got a good job through James, whom he met a few months ago while traveling. From this scenario, it can be inferred that

James belongs to Sam's weak ties.

Which of the following networks are considered to be the best?

Large diverse networks with strong and weak relationships

According to Brian Uzzi and Shannon Dunlap, which of the following is the first step in building a useful internal network?

Mapping your network

_____ refers to the activities associated with developing and managing relationships that are critical to a person's ability to accomplish tasks and develop personally and professionally.

Networking

Which of the following networks is the best example of a trust network?

Pinky couldn't work on her project due to some personal issues. She discussed her issues with Paul, her teammate, and he helped her finish the task on time.

Joe has connections with Shelley and Bob, who have similar positions with the organization. In the course of one hour, Joe receives the same piece of new information from both Shelly and Bob. From this scenario, we can infer that

Shelley and Bob are redundant contacts.

Likability often outweighs competence when people are seeking advice or building trust and advice networks.

True

Networks characterized by breadth tend to have many non-redundant contacts that provide access to a wide range of potential opportunities.

True

To build useful networks, managers and leaders should consider promoting less formal social networks in the workplace.

True

Which of the following networks allows employees to share sensitive information and support one another in a crisis?

Trust networks

Which of the following statements about the strength of ties is true?

Unlike strong ties, weak ties provides individuals with exposure to novel information.

Which of the following networks best exemplifies an advice network?

When it comes to solving technical issues, the employees in an organization often get suggestions from Victor, who has more technical expertise.

Lu, who is part of the production department, has key connections with members of the R&D, marketing, art, technical support, distribution, and human resources departments. From this information, we can infer that Lu is a

boundary spanner.

Sandy is a very competent technical expert, but her coworkers will not go to her for advice, seeking out the more likable, albeit less competent, Bob instead. From this scenario, we can infer that Sandy is a

competent jerk.

According to David Krackhardt, the components of strong ties are

interaction, affection, and time.

Of the three conceptions of centrality, degree of centrality

represents the number of contacts to whom a person is connected in a social network.

Marvin is a high-performance general manager who has built and cultivated a strong network of relationships. Marvin has worked to create _____ capital.

social

Based on the network diagram, which of the following is a weak tie to M?

Y

Trust networks often reveal the pattern of linkages between employees who talk about work-related matters on a regular basis.

False

Weak ties are usually formed among similar individuals who are exposed to the same kinds of information

False