Mgmt 371 test 1
arguments offered in favor of social resopnsibility:
-business should fix the problems it creates -businesses have resources needed to solve some social problems -business is a partner in society with the government and general population -corporations have many of the same obligations and privileges as private citizens
two U.S> companies purchase 25% of the world cocoa supply from farmers in africa. these companies are:
importing
six basic mechanisms through organizations adapt to their environments:
information management strategic response mergers, acquisitions, alliances organization design and flexibility direct influence social responsibility
julie is repsonsible for company's military veteran mentor program. she will have to operate in the _____ environment
internal
the organization effectiveness model that focuses on minimizing strain, integrating individuals and the organization, and conducting smooth and efficient operations:
internal processes approach
general environment dimensions include:
international economic technological sociocultural political-legal
dimension referring to the extent to which an organization is involved in or affected by businesses in other countries
international dimension
having a reputation for being open and trustworthy in dealing with his employees. he has strong ______ skills
interpersonal
one of the first people to recognize the importance of the organization's environment
james d thompson
hiring, training,adn motivating employees
leader
set of processes used to get members of organization to work together to further the interests of the organization
leading
serving as a coordinator or link among people, groups, or organizations
liaison
standards of behavior that guide individual managers in their work
managerial ethics
when two or more firms combine to form a new firm
merger
one who actively seeks information that may be of values, attempts to be as well informed as possible
monitor
this dimension refers to the methods available for converting resources into products or services
technological dimension
examples of competitors:
-firm trying to sell similar products to same group of customers you're selling to -firm trying to rent same buildign you're trying to rent -firm trying to hire one of your top engineers -firm that has developed a product that substitutes for your product
three basic areas of concern for managerial ethics:
-relationships of the firm to the employee -the employee to the firm -the firm to other economic agents
techniques frederick taylor used to enhance worker productivity:
-study and time each element of the job -design the most efficient way of doing each part of the job -supervise workers and managers to make sure they follow procedures and rest only when told to -allow managers to plan the work to be done
occurs when one firm buys another, sometime against its will
acquisition
most important action that top managers can take to promote ethical behavior?
adhere to ethical standards themselves
focuses on managing the total organization
administrative management
when the firm undertakes a new venture with another firm
alliance
places more emphasis on indvidual's attitudes and behaviors and on group processes and recognized the importance of behavioral processes in the workplace
behavioral management
depend on manager's ability to think in the abstract; think how all parts of organization fit together and fiew organization in a holistic manner
conceptual skills
issues that stem from how employees treat the organization:
conflicts of interest secrecy and confidentiality employee honesty misappropriation of organizational resources
suggests that universal theories cannot be applied to organizations because each organization is unique
contingency perspective
monitoring and correcting ongoing activities to facilitate goal attainment
controlling
auto manufactureres are required to attain a certain average fuel-efficiency level for all the cars they sell. they try to attain the mandated levels, but they also try to get deadline extensions. the auto maker's approach to social responsibility is a _____ stance
defensive
skills that enable a manager to visualize the most appropriate response to a situation
diagnostic skills
wal=mart is the largest retailer in the world. it successfully pressures suppliers to lower prices. wal-mart uses _______
direct influence
transmitting relevant info back to others in the workplace
disseminator
handling problems such as strikes, copyright infringements, etc
disturbance handler
refers to differences among people: age, gender, ethnicity, physical abilities and disabilities
diversity
the overall health and vitality of the economic system in which the organization operates
economic dimension
the voluntary initiator of change
entrepreneur
proposed that workers respond primarily to the social context of the workplace, including social conditioning, group norms, interpersonal dynamics
human relations
a ______ includes interpersonal manager category, an example would be attending ribbon-cutting ceremony for new plant
figurehead
focuses on the degree to which an organization reaches its goals
goal approach to organizational effectiveness
set of values, beliefs, behaviors, customs, and attitudes that helps the members of the organization understand what it stands for, how it does things, and what it considers important
organization culture
acknowledge that human behavior in organizations is much more complex than humans realized; interdisciplinary base of psychology, sociology, anthropology, etc
organizational behavior
involves determining how activities and resources are to be grouped
organizing
management involves the four basic functions:
planning and decision making organizing leading controlling
the dodd-frank wall street reform and consumer protection act is legislation that creates more regulation of the finance markets. this is an example of the ______ Dimension
political-legal
dimension refers to government regulation of business and the relationship between business and government
political-legal dimension
campaign funded at getting african americans to use doctors for regular healthcare maintenance instead of only when they're sick, company is taking a _____ approach to social responsibility
proactive
focuses on decision making, economic effectiveness, mathematical models, and use of computers
quantitative management perspective
the internet and e-commerce affects the natural environment by
reducing energy costs and pollution
elements of the task environment that have the potential to control, legislate, or otherwise influence an organization's policies and practices
regulators
the task environment includes:
regulators competitiors customers suppliers strategic partners
example of how cultural differences directly impact international business practices?
religious practice that separates men and women
decides how resoruces are distributed and with whom they'll work most closely
resource allocator
_____ management focuses on the work of individuals
scientific
dimension refers to the customs, mores, values, and demographic characteristics of the society in which the organization functions
sociocultural dimension
formally relays info to poeple outside the unit or organization
spokesperson
focuses on the groups that have a stake in the organization
strategic constituencies approach to organizational effectiveness
two or more companies that work together in joint ventures or other parnerships
strategic partners
in one year hospitals around the country ran out of 180 different drugs. the pharmaceutical companies are _____ to hospitals
suppliers
focuses on the extent to which the organization can acquire the resources it needs
systems resourch approach to organizational effectiveness
_____ skills, such as carrying plates of food, typing, or operating a computer-assisted design program, are needed to perform specialized tasks within an organization
technical
____ ____ states people do not like work and try to avoid it
theory x
______ ____ states people do not naturally dislike work, it's a part of their lives. people are internally motivated to reach objectives
theory y
the five competitive forces include:
threat of new entrants competitive rivalry threat of substitute products power of buyers power of suppliers
manager that works remotely on fridays and schedules calls on those days because he doesn't neeed to see others at work, uses _____ skills
time-management
levels of management include:
top middle first-line managers
a driving force that influences many organizational decisions
uncertainty