Mgmt 371 test 1

arguments offered in favor of social resopnsibility:

-business should fix the problems it creates -businesses have resources needed to solve some social problems -business is a partner in society with the government and general population -corporations have many of the same obligations and privileges as private citizens

two U.S> companies purchase 25% of the world cocoa supply from farmers in africa. these companies are:

importing

six basic mechanisms through organizations adapt to their environments:

information management strategic response mergers, acquisitions, alliances organization design and flexibility direct influence social responsibility

julie is repsonsible for company's military veteran mentor program. she will have to operate in the _____ environment

internal

the organization effectiveness model that focuses on minimizing strain, integrating individuals and the organization, and conducting smooth and efficient operations:

internal processes approach

general environment dimensions include:

international economic technological sociocultural political-legal

dimension referring to the extent to which an organization is involved in or affected by businesses in other countries

international dimension

having a reputation for being open and trustworthy in dealing with his employees. he has strong ______ skills

interpersonal

one of the first people to recognize the importance of the organization's environment

james d thompson

hiring, training,adn motivating employees

leader

set of processes used to get members of organization to work together to further the interests of the organization

leading

serving as a coordinator or link among people, groups, or organizations

liaison

standards of behavior that guide individual managers in their work

managerial ethics

when two or more firms combine to form a new firm

merger

one who actively seeks information that may be of values, attempts to be as well informed as possible

monitor

this dimension refers to the methods available for converting resources into products or services

technological dimension

examples of competitors:

-firm trying to sell similar products to same group of customers you're selling to -firm trying to rent same buildign you're trying to rent -firm trying to hire one of your top engineers -firm that has developed a product that substitutes for your product

three basic areas of concern for managerial ethics:

-relationships of the firm to the employee -the employee to the firm -the firm to other economic agents

techniques frederick taylor used to enhance worker productivity:

-study and time each element of the job -design the most efficient way of doing each part of the job -supervise workers and managers to make sure they follow procedures and rest only when told to -allow managers to plan the work to be done

occurs when one firm buys another, sometime against its will

acquisition

most important action that top managers can take to promote ethical behavior?

adhere to ethical standards themselves

focuses on managing the total organization

administrative management

when the firm undertakes a new venture with another firm

alliance

places more emphasis on indvidual's attitudes and behaviors and on group processes and recognized the importance of behavioral processes in the workplace

behavioral management

depend on manager's ability to think in the abstract; think how all parts of organization fit together and fiew organization in a holistic manner

conceptual skills

issues that stem from how employees treat the organization:

conflicts of interest secrecy and confidentiality employee honesty misappropriation of organizational resources

suggests that universal theories cannot be applied to organizations because each organization is unique

contingency perspective

monitoring and correcting ongoing activities to facilitate goal attainment

controlling

auto manufactureres are required to attain a certain average fuel-efficiency level for all the cars they sell. they try to attain the mandated levels, but they also try to get deadline extensions. the auto maker's approach to social responsibility is a _____ stance

defensive

skills that enable a manager to visualize the most appropriate response to a situation

diagnostic skills

wal=mart is the largest retailer in the world. it successfully pressures suppliers to lower prices. wal-mart uses _______

direct influence

transmitting relevant info back to others in the workplace

disseminator

handling problems such as strikes, copyright infringements, etc

disturbance handler

refers to differences among people: age, gender, ethnicity, physical abilities and disabilities

diversity

the overall health and vitality of the economic system in which the organization operates

economic dimension

the voluntary initiator of change

entrepreneur

proposed that workers respond primarily to the social context of the workplace, including social conditioning, group norms, interpersonal dynamics

human relations

a ______ includes interpersonal manager category, an example would be attending ribbon-cutting ceremony for new plant

figurehead

focuses on the degree to which an organization reaches its goals

goal approach to organizational effectiveness

set of values, beliefs, behaviors, customs, and attitudes that helps the members of the organization understand what it stands for, how it does things, and what it considers important

organization culture

acknowledge that human behavior in organizations is much more complex than humans realized; interdisciplinary base of psychology, sociology, anthropology, etc

organizational behavior

involves determining how activities and resources are to be grouped

organizing

management involves the four basic functions:

planning and decision making organizing leading controlling

the dodd-frank wall street reform and consumer protection act is legislation that creates more regulation of the finance markets. this is an example of the ______ Dimension

political-legal

dimension refers to government regulation of business and the relationship between business and government

political-legal dimension

campaign funded at getting african americans to use doctors for regular healthcare maintenance instead of only when they're sick, company is taking a _____ approach to social responsibility

proactive

focuses on decision making, economic effectiveness, mathematical models, and use of computers

quantitative management perspective

the internet and e-commerce affects the natural environment by

reducing energy costs and pollution

elements of the task environment that have the potential to control, legislate, or otherwise influence an organization's policies and practices

regulators

the task environment includes:

regulators competitiors customers suppliers strategic partners

example of how cultural differences directly impact international business practices?

religious practice that separates men and women

decides how resoruces are distributed and with whom they'll work most closely

resource allocator

_____ management focuses on the work of individuals

scientific

dimension refers to the customs, mores, values, and demographic characteristics of the society in which the organization functions

sociocultural dimension

formally relays info to poeple outside the unit or organization

spokesperson

focuses on the groups that have a stake in the organization

strategic constituencies approach to organizational effectiveness

two or more companies that work together in joint ventures or other parnerships

strategic partners

in one year hospitals around the country ran out of 180 different drugs. the pharmaceutical companies are _____ to hospitals

suppliers

focuses on the extent to which the organization can acquire the resources it needs

systems resourch approach to organizational effectiveness

_____ skills, such as carrying plates of food, typing, or operating a computer-assisted design program, are needed to perform specialized tasks within an organization

technical

____ ____ states people do not like work and try to avoid it

theory x

______ ____ states people do not naturally dislike work, it's a part of their lives. people are internally motivated to reach objectives

theory y

the five competitive forces include:

threat of new entrants competitive rivalry threat of substitute products power of buyers power of suppliers

manager that works remotely on fridays and schedules calls on those days because he doesn't neeed to see others at work, uses _____ skills

time-management

levels of management include:

top middle first-line managers

a driving force that influences many organizational decisions

uncertainty