MGMT 3810 test 1: my management lab quizzes
Brainstorming is best used ________________. A. to analyze alternatives in step four of the eight-step decision making process B. to generate many ideas in a brief amount of time C. for structured problems D. in groups of no more than four E. to evaluate the outcome of previous decisions.
b
A manager's ________ depends on their own morality, values, personality, and experiences. A. utilitarian view B. ethical behavior C. theory of justice D. success E. rights view
b
Environmental ________ refers to the degree of change and complexity in the organization's environment. A. dynamics B. uncertainty C. change D. complexity E. pace
b
Ford's strategic goal of developing a car that rival's Porsche's 911 Turbo is what kind of goal? A. super B. means-ends C. real D. traditional E. stated
e
Coca-Cola used its profits from U.S. operations to purchase and upgrade a soft drink bottling facility in Turkey, a practice known as ______________. A. financial globalization B. material globalization C. talent globalization D. product globalization E. marketplace globalization
a
Doug Radi, VP of Marketing for Rudi's Organic Bakery, compares decision making to the scientific method. He encourages looking at all the data to find insight before decision making. Based on this, which type of decision making process did they follow? A. rational B. leader C. bounded rationality D. centralized E. satisficing
a
Each afternoon the day crew noted on the whiteboard the number of units it had built. The two other shifts did the same thing, and at the end of the week, the shift with the highest total was rewarded. Each shift took to hiding tools and materials to thwart the efforts of the following shift. This culture is high in ______________. A. aggressiveness B. stability C. innovation and risk taking D. team orientation E. detail orientation
a
Environmental ________ refers to the degree of change and complexity in the organization's environment. A. uncertainty B. complexity C. change D. pace E. dynamics
a
For which one of the following is a balance between work and life most important? A. Jacob, a Gen Y worker in his mid thirties with three school age children. B. Rick, a Baby Boomer who is planning to retire in seven years. C. Isabella, a college student working her first part-time retail job to pay her way through school. D. Jared, an executive in his mid-forties climbing his way up the corporate ladder. E. John, who retired from a full-time job but now works part-time to supplement his Social Security income.
a
In a culture described as "ready-fire-aim," managers would spend most of their time doing which of the following? A. Taking action B. Project planning C. Conferring with leadership D. Seeking consensus with others E. Analyzing the decisions to be made
a
Jane Miller, CEO of Rudi's Organic Bakery indicates that it has taken more than two years for the culture that she is introducing to permeate. This would suggest that Rudi's Bakery now has a _________ culture as compared to two years ago. A. strong B. weak C. leading D. employee driven E. moderate
a
Maria is a very logical person and is facing what she feels is a very important decision. For that reason, Maria will be following the model of __________ decision making. A. rational B. organizational C. bounded D. satisficing E. timely
a
Martha has lived in her home near the airport for all of her 87 years. The airport has purchased all the other properties in the neighborhood and wants to buy her property also so it can expand its runway system but Martha does not want to sell. Which theory of ethics would the airport use to support its actions? A. The utilitarian view because expanding the runways will provide the greatest good for the greatest number of people. B. The rights view because the airport has the right to provide the best service for its customers. C. The individual view because Martha is the last property owner and has the right to make individual decisions. D. The theory of justice view because the rules have to be enforced the same for everyone. E. The moral-rights view, because Martha has a moral right to live out her days wherever she chooses.
a
Michael gives his sales team time every week to walk through the competitor's stores and look for any new changes. This is a form of __________. A. environmental scanning B. change evaluation C. competitive information D. strategic competition E. competition scanning
a
Quentin and his team are generating a report that includes a list of the plant and equipment owned by the firm, the balances in its financial accounts, a skills matrix of its employees, and an analysis of news articles written about the firm in the last year. Quentin's team is analyzing the firm's __________. A. resources B. external environment C. economic environment D. capabilities E. sociocultural and technological environments
a
Rudi's Bakery's decision to expand into gluten-free markets was part of its ________ plan; deciding how to produce for the selected market would be the result of its ________ plans. A. tactical; strategic B. operational; strategic C. tactical; operational D. tactical; operational E. strategic; tactical
a
Rudi's Organic Bakery took a very strategic approach to their decision concerning the gluten free market. They first had to do which of the following before a solution could be found? A. Identifying a problem B. Vetting the process C. Analyzing alternatives D. Selecting an alternative E. Developing alternatives
a
The electricity grid in the United States is immense and complex. Computers are used to direct the flow of electricity as needed from generators with excess capacity to areas with inadequate production. These computers make decisions without human intervention and can reroute electricity around areas hit by equipment failures. This is an example of ____________. A. a neural network B. bounded rationality C. intuition D. an expert system E. satisficing
a
Which one of the following statements best fits with the idea of design thinking? A. If we didn't already do it this way, how would we do it? B. I already know what the problem is. We just need to look for the right solution. C. The market will never accept that product design. Go back and try again. D. It isn't broke but fix it anyway. E. If it isn't broke, don't fix it.
a
Zane emphasizes the importance of ________ in that his company tries to be a strong community citizen, supports non-profit organizations, and has used green technology in its building. A. sustainability B. employee engagement C. social media D. universality E. teamwork
a
Zane strives to have the same relationship with his employees that he does with his customers. He thinks it is essential to have employees' trust just as it is essential to have the trust of customers. Which category of roles identified by Mintzberg would this likely demonstrate? A. interpersonal roles B. informational roles C. leadership roles D. decisional roles E. technological roles
a
Zane's leadership style includes delegating tasks to his employees and giving them the freedom to perform the tasks using any strategy they see fit. This demonstrates which of the critical management skills suggested by Katz? A. interpersonal skills B. conceptual skills C. technical skills D. political skills E. leadership skills
a
________ means doing a task correctly A. efficiency B. effectiveness C. creativity D. process-focus E. management
a
A(n) __________ means lower organizational levels can set goals and develop plans more readily. A. flat hierarchy B. traditional organization C. strategic leader D. turbulent environment E. ambiguous strategy
a
__________ is a company's ability to achieve its business goals and long-term shareholder value by integrating economic, environment, and social opportunities into its strategy. A. sustainability B. social responsibility C. subsidiary compliance D. alignment E. greening
a
If Carl wants his organization to become more efficient, he should focus on _________________. A. meeting customers' rigorous demands B. reducing production costs C. increasing lead times D. improving quality E. increasing idea generation
b
Jane Miller, CEO of Rudi's Organic Bakery, believes that culture change doesn't happen overnight, but does require everyone to be onboard. This represents which of the following? A. Leadership sets the culture. B. Culture is shared. C. Culture bubbles up. D. Culture is perceived. E. Culture is descriptive.
b
Lawrence is considering a move of his light industrial firm to a site outside of town that is zoned for agricultural use. Before he can begin to build, the site will have to be rezoned. Lawrence is dealing with a factor in the ______________ component. A. economic B. political/legal C. technological D. sociocultural E. global
b
Linda is ready to take her business to the next level. She wants to build her customer-community beyond her walls. Which of the follow should she try? A. in-houfse customer groups B. social media C. newspaper ads D. suggestion boxes E. employee feedback
b
Management is ____________. A. a strategy to defeat the competition B. a process involving ongoing and interrelated activities C. a level within the organization D. a means to motivate lower-level employees E. the act of setting the direction of the organization
b
Marla is shopping for a copier for her office and is evaluating five models from various companies. The sales person for one of them was very thorough in explaining the features of his model. Marla gave higher scores to this model on her selection criteria even though two other models had the same features. Marla's _________ has influenced the ranking of the models. A. Identification of important criteria B personal judgment C. choice of alternatives D. problem identification E. susceptibility to the sales pitch
b
One purpose of a formal plan is to _____________. A. provide job security for upper management B. get the organization from where it is to where it wants to be C. counter actions taken by competitors D. meet the requirements of the SEC E. satisfy shareholders
b
Ross has taken a new job at a restaurant. He is now in charge of the lunch shift. He helps determine the menu, works on marketing the lunch specials, and leads a staff of 24. Which of the following best describes Ross's position? A. shift lead B. manager C. supervisor D. organizer E. non-managerial
b
Rudi's Organic Bakery was faced with a problem concerning how to grow the business. Rudi's took a chance when they entered the gluten free market. Knowing that Rudi's was a small niche bakery that was not known at the time for gluten free products, leadership looked at the gluten free market as a new direction. This market offered potential growth. How could this problem be BEST categorized? A. centralized B. unstructured C. structured D. satisficing E. programmed
b
Sales in the real estate company were off so the office manager, using data from successful months, required the receptionist to make at least 15 cold calls per day. In return, she would receive an additional "piece-rate" for each completed call. Every day the receptionist made her quota of calls but sales did not improve. Her work is an example of ____________. A. efficiency and effectiveness B. efficiency but not effectiveness C. neither efficiency nor effectiveness D. working the system E. effectiveness
b
Smith, founder and CEO of Smith Pieces and Parts, values order, structure, and organization. We would expect his organization to _______________. A. allow teams to make decisions then notify the supervisor of the decision B. operate under extensive rules and regulations and require that decisions go through channels C. tolerate risky decisions even if success is not achieved D. take action only after the group has reached a unanimous decision E. gather as much information as possible before making a decision
b
Steve has been given a team that he now leads with the expectation that he can reach the new sales goal for the southeast area. Steve's position is best described as which of the following? A. lead B. management C. efficiency expert D. guide E. supervisor
b
The Affordable Care Act allowed states to establish a health insurance marketplace so people without insurance could purchase it. State officials had never faced a situation like this before. This was a(n) __________. A. regulated problem B. unstructured problem C. unprogrammed problem D. programmed problem E. structured problem
b
The idea that a manager's ability to affect performance is constrained by external factors represents a _______ view of management. A. performance-driven B. symbolic C. omnipotent D. environmental E. internal
b
Today management emphasizes quantity. Then a customer calls with a serious complaint, and tomorrow management changes its emphasis to quality. This company has a(n) __________ culture. A. conflicted B. weak C. ineffective D. efficient E. strong
b
Tom Girard is the Director of Retail Operations for Zane's Cycles. How would his position likely be classified within the organization? A. first-line manager B. middle manager C. supervisor D. top manager E. executive
b
Using less expensive labor or materials from a foreign country provides __________. A. access to international markets for the firm's products B. a competitive advantage C. a means for the firm to avoid disruptions in its supply chain D. a tax shelter for excess profits E. an incentive for American unions to renegotiate contracts with American employers
b
Which of the following is not a reason that managers need to plan? A. Establishes a coordinated effort B. Minimizes timing C. Reduces uncertainty D. Establishes goals E. Lessens wasteful activities
b
Each time a piece of equipment fails, the manager must diagnose the problem and figure out how to fix it. The steps to troubleshoot can be recorded in a document known as a _______________. A. work instruction B. policy C. procedure D. precedent E. practice
c
By studying management we can expect to learn which of the following? A. leadership B. six sigma C. project management D. operations E. what good managers do
e
Which one of the following best exemplifies formal planning? A. The head of marketing develops her goals without considering whether they are in sync with organization goals. B. The senior management team meets annually offsite to discuss the external and internal environments and to record goals and objectives for the firm for the next year. C. A first-line supervisor takes time on Sunday night to think about how he will deploy his employees during the coming week. D. A mid-level manager discusses with her subordinates how they will go about meeting organizational goals. E. A department head reads the strategic planning report then files it away.
b
Which one of the following examples best demonstrates how an organizational culture constrains the actions of managers? A. A new company in town has hired away several of Ben's work crew by offering them better benefits. B. Even though his idea did not work out, Bill knows his manager will not fire him because he is allowed to use up to 15% of his work time to pursue his ideas. C. The new computer software seems to be more difficult for the employees to learn than management had anticipated. D. Sales have declined for the past five consecutive months so Andrew must lay off three of his workers. E. Company policy requires John to initiate disciplinary action for Tom's absenteeism.
b
Which one of the following statements best reflects the classical view of social responsibility? A. Our company lives in this community so we believe we should contribute to its well-being in more than just financial ways. B. If a business chooses to contribute to charitable activities, it is not maximizing shareholder wealth. C. Although the cost is higher, we will purchase raw materials only from suppliers in countries that respect human rights. D. Our company has three equal goals: Meet our financial targets; protect the environment; and behave as a good corporate citizen. E. A firm must consider the impact of its activities on the environment in addition to obeying all applicable laws.
b
__________ represents ways in which people in an organization are different from one another. A. population B. diversity C. race D. ethnicity E. discretion
b
John's team is not very excited by the work he has assigned to them. He has not done such a great job challenging his team in a positive way. For this reason, many people on his team are looking for another job. It seems John may not be aware that managers play a crucial role in ________. A. leadership B. employee satisfaction C. chaotic environments D. getting things done E. planning
b
__________ is(are) an example of the external environment A. leadership B. gender C. employee competencies D. culture E. stakeholders
b
All good strategic management processes start with __________. A. doing an external analysis B. measuring capabilities C. articulating the mission and vision D. doing an internal analysis E. evaluating ideas
c
All good strategic management processes start with __________. A. measuring capabilities B. evaluating ideas C. articulating the mission and vision D. doing an external analysis E. doing an internal analysis
c
Although sales have fallen off, Wood Products, a maker of indoor trim, continues to produce a certain design of trim at the same level as when sales were higher. This is an example of _____________. A. ineptitude B. good marketing C. ineffectiveness D. inefficiency E. cost allocation
c
Business decisions based on communicating openly with various stakeholders to understand their requirements, and factoring economic, environmental, and social aspects into how they pursue their goals, is more like to achieve __________. A. market share B. financial success C. sustainability D. management engagement E. employee satisfaction
c
Coca-Cola searches worldwide for its top executives. In this way Coca-Cola engages in _______. A. outsourcing B. marketplace globalization C. talent globalization D. financial globalization E. product globalization
c
Creativity requires which of the following? A. group process B. the right amount of time C. expertise D. incentives E. competition
c
Culture most readily impacts all of the following except ________. A. leader decisions B. employee behaviors C. competitor actions D. flow of information E. strategic steps
c
Floyd has called a meeting of his subordinates to introduce a new product and the new piece rate pay system that will allow them to earn bonuses for maintaining high quality and low waste rates. Floyd is engaged in the ____________ function. A. commanding B. controlling C. leading D. planning E. organizing
c
Ginger, the CEO of Match-Schtick Toys, distributes small toys to hospitalized children every Christmas. In doing so, she is performing the managerial role of _______________. A. entrepreneur B. disseminator C. figurehead D. resource allocator E. spokesperson
c
In the past, car bodies were welded by laborers. The work was hot, dirty, and hazardous. Today much of that work is done by robots. This is an example of ______________. A. an economic change B. a demographic change in the workforce C. a productive use of technology D. a change in sociocultural attitudes E. another challenge for managers
c
In which of the following ways would Zane's Cycles demonstrate its commitment to employee engagement? A. Zane's supports nonprofit organizations and strives to be a good community citizen. B. The company's building was built using green technology. C. Zane's offers flextime and strives to meet employees' important needs. D. Zane's offers lifetime service for all of its products. E. Zane's supports of employee interests.
c
Jenny is well known throughout the organization for being a great motivator. She has mastered the art of building relationships and making her team feel empowered. Jenny is leveraging which of the following management skills? A. political skills B. conceptual skills C. interpersonal skills D. technical skills E. organizing skills
c
Sammy is really enjoying her new job. She loves having the autonomy and responsibility that comes at her new level. She has a vision to move her department to the next level, but she is having trouble connecting with the right people in the organization to make it happen. Which of the skills and competencies is Sammy having trouble with? A. conceptual skills B. organizing skills C. political skills D. technical skills E. interpersonal skills
c
The environment is said to be ________ when there are few new competitors, little activity from outside groups, and minimal technological breakthroughs. A. dynamic B. rational C. stable D. manageable E. opportunistic
c
The environment is said to be ________ when there are few new competitors, little activity from outside groups, and minimal technological breakthroughs. A. manageable B. rational C. stable D. dynamic E. opportunistic
c
The idea that individuals tend to arrive at the same conclusion in group decision making is called __________. A. structured group B. group assembly C. groupthink D. rational agreement E. group conformity
c
When Montgomery Regional Hospital uses a radiologist in Egypt to read CAT scans, they are using what common practice? A. importing B. subsidiary C. global sourcing D. licensing E. joint venture
c
When employees focus their behavior on the key values of the organization, the organization is said to have a ________ culture. A. behaviorally-driven B. dynamic C. strong D. well absorbed E. omnipotent
c
When picking out her new desk, Danielle would like one that is large, has 3 drawers, and has blue tooth technology built-in. This represents which of the following steps of the decision-making process? A. Step 4 B. Step 3 C. Step 2 D. Step 1 E. Step 5
c
Which of the following is an advantage of group decision making? A. Everyone sees the issue in the same way B. Less time is used C. Increased acceptance of the decision D. The right decision is determined E. Employees are energized
c
Paul's company markets its products in several countries on multiple continents, facing a myriad of competitors. He has a pretty good idea of what is happening in his home country, but needs information about markets and competitors around the world. He doesn't have time to read all the articles printed in every country, and doesn't speak all the languages anyway. Your suggestion to him is to ____________. A. visit his offshore facilities frequently B. ignore the offshore markets and focus on the home country C. subscribe to news services that provide summaries of articles D. have the managers at the offshore facilities send him information E. hire an assistant to monitor the wire services
c
Tom's practice of giving a pair of shoes to children in need for every pair of shoes that are purchased is which of the following business practices? A. Social strategy B. Social responsiveness C. Social responsibility D. Social working E. Social decision
c
__________ is often called the primary management function A. controlling B. organizing C. planning D. leading E. motivating
c
After working for three days on a client presentation, Michael determined that it was good enough for his clients. This is an example of ____________ decision making. A. programmed B. satisficing C. timely D. bounded E. rational
d
Because the German culture is one of order and structure, German organizations often have many rules and regulations. Decisions in this environment often are __________. A. done in groups B. unstructured C. programmed D. approved in the appropriate channels E. rational
d
During the Great Recession, Newmar lost sales, as did every other RV manufacturer. It laid off workers and cut production drastically. Newmar was following a(n) _________ corporate strategy. A. diversification B. cost leadership C. stability D. turnaround E. concentration
d
Edward is trying to decide whether his company should continue to make widgets manually or to automate the process and have machines make the widgets. Edward is engaged in the _________ function. A. leading B. coordinating C. planning D. organizing E. sourcing
d
In an electronic meeting, the advantage goes to _____________. A. the last person to get a thought on the screen B. the participant who has speech recognition software C. the person who "signs" his/her thoughts before submitting them D. those participants who can type quickly and accurately E. the first person to get a thought on the screen
d
It is only after ordering and picking up her new desk that Danielle realizes the desk is too big for her office. This is an example of a failure in which step? A. step 5 B. step 1 C. step 3 D. step 4 E. step 7
d
One major flaw with rational decision making is______________. A. human beings are emotional creatures, not rational ones B. too many people have to be involved in the decision C. multiple alternatives can provide the same outcome D. it assumes all possible alternatives and consequences are known E. the process fails to consider the opinions of those tasked with implementing the decision
d
Part of Rudi's Bakery plans includes expansion into different product lines that allows the company to leverage their baker reputation. A SWOT analysis would identify these new markets as a(n) ________. A. weakness B. strategy C. strength D. opportunity E. threat
d
Rudi's Bakery top management established a goal of expanding into new markets. Managers then needed to determine the new markets in which they would choose to do business. Once these locations were selected, other managers were charged with setting up the infrastructure in those locations and developing marketing campaigns to make Rudi's Bakery presence known. This interconnected network or hierarchy of goals is referred to as ________. A. SWOT B. management by objectives C. a SWOT analysis D. the means-end chain E. environmental scanning
d
The first step for a manager to accomplish when setting goals is which of the following? A. Assess goal progress B. Link rewards to goal C. Communicate goals to all who need to know D. Review the organization's mission E. Work with others to set the goal
d
The least risky method in going global is ____________. A. exporting B. importing C. forming a strategic alliance D. global sourcing E. licensing
d
Top managers of McDoogals decided to put their new restaurant on the campus of City University. This is the first new restaurant for McDoogals in 25 years. This is an example of what type of decision? A. organizational B. rational C. structured D. nonprogrammed E. satisficing
d
When Ross is sensitive to the culturally based holidays of his employees, he is focused on his employees' ________. A. heritage B. identity C. culture D. ethnicity E. race
d
Which one of the following best describes a dynamic environment? A. Only one major change in production methods has been introduced in the last 20 years. B. The source of raw materials is located in a foreign country. C. Product demand varies little from year to year. D. Competitors move into and out of the industry frequently. E. Sales vary with the seasons.
d
Rudi's most recent CEO, Jane Miller, determined that Rudi's Organic Bakery needed a VW bus that would be driven around the country to all the tastings they attended. This represents what part of the culture? A. Language B. Organizational stories C. Shared perspective D. Material symbols E. Corporate rituals
d
Blackstone Motors buys switches from an electronics company in Taiwan. Workers in Taiwan are threatening to unionize, which will likely mean a strike that would disrupt Blackstone's supply of switches. This situation would be a part of the _______________ component of the environment. A. economic B. political/legal C. technological D. sociocultural E. global
e
Google is known as a company that is constantly moving to the "edge" with new ways of leveraging technology in their operations and products. Which cultural dimension does this represent? A. stability B. attention to detail C. people orientation D. aggressiveness E. inovation and risk taking
e
If Jane Miller, CEO of Rudi's Organic Bakery, sits in a cubicle just like everyone else instead of having a large office like many other CEOs, this would demonstrate which of the following ways that employees at Rudi's learn the culture? A. code of ethics B. rituals C. stories D. language E. material symbols
e
Lori is facing a new dilemma. She must decide whether Joanne or Dawn will be able to move into the vacant office. This kind of thing doesn't happen often around here. Lori is facing what kind of problem? A. programmed B. organizational C. satisficing D. rational E. unstructured
e
Phil, a quality assurance expert, recently left his position in the automotive industry and now works in construction equipment manufacturing. He needs to become familiar with who his company's competitors are, their competitive advantages, their locations, their product lines, and anything else he can learn about them. Phil is seeking ____________. A. core competency B. trade secrets C. corporate espionage D. a means-end chain E. competitive intelligence
e
Should Rudi's Organic Bakery look at entering the vegan market? This decision would be classified into which decision-making category? A. satisficing B. certainty C. probability D. risk E. uncertainty
e
The part of the SWOT analysis that examines the activities an organization does well is __________. A. weakness B. structure C. threats D. opportunities E. strengths
e
The plant manager thought Derek was making a big mistake promoting Melissa to supervisor. He accepted as fact every report where Melissa had made a mistake but questioned her role in successes. This is an example of ______________. A. hindsight bias B. self-serving bias C. framing bias D. selective perception E. confirmation bias
e
The recession is ending, sales are increasing, and production quotas are trending up. Still, Forest Hill Mfg. is slow to expand its workforce. Management is afraid the good times won't last. This is an example of ____________. A. managerial caution B. the impact of environmental economics C. workforce demographics D. the impact of stakeholder relationships E. the impact of the external environment on jobs and employment
e
The _______ view is demonstrated by the phrase, "the ends justify the means." A. reasonable B. ethical C. justice D. rights E. utilitarian
e
Tom's practice of giving a pair of shoes to children in need for every pair of shoes that are purchased is which of the following business practices? A. Social responsiveness B. Social decision C. Social strategy D. Social working E. Social responsibility
e
When the University of Burgsville built three plants in Northeast Asia to manufacture seat cushions, they were using what common practice? A. licensing B. global sourcing C. joint venture D. strategic alliance E. foreign subsidiary
e
Which one of the following factors is a demographic component of an organization's external environment? A. Political stability B. Values and attitudes of customers C. Lifestyles and behavior D. Stock market fluctuations E. Geographic location
e
Which one of the following indicates the presence of a problem? A. Expenses exceeded the budget because of an unexpected one-time expense. B. A dock workers' strike delays the arrival of components, causing the firm to use parts from inventory. C. Revenues are higher than anticipated. D. An increase in orders opens several production positions for which the firm has many applications already. E. Management projected a profit margin of 15% but earned only 12%.
e
Which one of the following would be the best candidate for a telecommuting work arrangement? A. An employee in the quality department B. The head of the accounting department in a manufacturing company C. The leader of a research and development team D. A first-line production manager in a fabricating shop E. The proofreader for a book publishing company
e
