MGMT 3810 test 1: my management lab quizzes

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Brainstorming is best used​ ________________. A. to analyze alternatives in step four of the​ eight-step decision making process B. to generate many ideas in a brief amount of time C. for structured problems D. in groups of no more than four E. to evaluate the outcome of previous decisions.

b

A​ manager's ________ depends on their own​ morality, values,​ personality, and experiences. A. utilitarian view B. ethical behavior C. theory of justice D. success E. rights view

b

Environmental ​________ refers to the degree of change and complexity in the​ organization's environment. A. dynamics B. uncertainty C. change D. complexity E. pace

b

Ford's strategic goal of developing a car that​ rival's Porsche's 911 Turbo is what kind of​ goal? A. super B. means-ends C. real D. traditional E. stated

e

Coca-Cola used its profits from U.S. operations to purchase and upgrade a soft drink bottling facility in​ Turkey, a practice known as​ ______________. A. financial globalization B. material globalization C. talent globalization D. product globalization E. marketplace globalization

a

Doug​ Radi, VP of Marketing for​ Rudi's Organic​ Bakery, compares decision making to the scientific method. He encourages looking at all the data to find insight before decision making. Based on​ this, which type of decision making process did they​ follow? A. rational B. leader C. bounded rationality D. centralized E. satisficing

a

Each afternoon the day crew noted on the whiteboard the number of units it had built. The two other shifts did the same​ thing, and at the end of the​ week, the shift with the highest total was rewarded. Each shift took to hiding tools and materials to thwart the efforts of the following shift. This culture is high in​ ______________. A. aggressiveness B. stability C. innovation and risk taking D. team orientation E. detail orientation

a

Environmental ​________ refers to the degree of change and complexity in the​ organization's environment. A. uncertainty B. complexity C. change D. pace E. dynamics

a

For which one of the following is a balance between work and life most​ important? A. Jacob, a Gen Y worker in his mid thirties with three school age children. B. Rick, a Baby Boomer who is planning to retire in seven years. C. Isabella, a college student working her first​ part-time retail job to pay her way through school. D. Jared, an executive in his​ mid-forties climbing his way up the corporate ladder. E. John, who retired from a​ full-time job but now works​ part-time to supplement his Social Security income.

a

In a culture described as​ "ready-fire-aim," managers would spend most of their time doing which of the​ following? A. Taking action B. Project planning C. Conferring with leadership D. Seeking consensus with others E. Analyzing the decisions to be made

a

Jane​ Miller, CEO of​ Rudi's Organic Bakery indicates that it has taken more than two years for the culture that she is introducing to permeate. This would suggest that​ Rudi's Bakery now has a​ _________ culture as compared to two years ago. A. strong B. weak C. leading D. employee driven E. moderate

a

Maria is a very logical person and is facing what she feels is a very important decision. For that​ reason, Maria will be following the model of​ __________ decision making. A. rational B. organizational C. bounded D. satisficing E. timely

a

Martha has lived in her home near the airport for all of her 87 years. The airport has purchased all the other properties in the neighborhood and wants to buy her property also so it can expand its runway system but Martha does not want to sell. Which theory of ethics would the airport use to support its​ actions? A. The utilitarian view because expanding the runways will provide the greatest good for the greatest number of people. B. The rights view because the airport has the right to provide the best service for its customers. C. The individual view because Martha is the last property owner and has the right to make individual decisions. D. The theory of justice view because the rules have to be enforced the same for everyone. E. The​ moral-rights view, because Martha has a moral right to live out her days wherever she chooses.

a

Michael gives his sales team time every week to walk through the​ competitor's stores and look for any new changes. This is a form of​ __________. A. environmental scanning B. change evaluation C. competitive information D. strategic competition E. competition scanning

a

Quentin and his team are generating a report that includes a list of the plant and equipment owned by the​ firm, the balances in its financial​ accounts, a skills matrix of its​ employees, and an analysis of news articles written about the firm in the last year.​ Quentin's team is analyzing the​ firm's __________. A. resources B. external environment C. economic environment D. capabilities E. sociocultural and technological environments

a

Rudi's Bakery's decision to expand into​ gluten-free markets was part of its​ ________ plan; deciding how to produce for the selected market would be the result of its​ ________ plans. A. tactical; strategic B. operational; strategic C. tactical; operational D. tactical; operational E. strategic; tactical

a

Rudi's Organic Bakery took a very strategic approach to their decision concerning the gluten free market. They first had to do which of the following before a solution could be​ found? A. Identifying a problem B. Vetting the process C. Analyzing alternatives D. Selecting an alternative E. Developing alternatives

a

The electricity grid in the United States is immense and complex. Computers are used to direct the flow of electricity as needed from generators with excess capacity to areas with inadequate production. These computers make decisions without human intervention and can reroute electricity around areas hit by equipment failures. This is an example of​ ____________. A. a neural network B. bounded rationality C. intuition D. an expert system E. satisficing

a

Which one of the following statements best fits with the idea of design​ thinking? A. If we​ didn't already do it this​ way, how would we do​ it? B. I already know what the problem is. We just need to look for the right solution. C. The market will never accept that product design. Go back and try again. D. It​ isn't broke but fix it anyway. E. If it​ isn't broke,​ don't fix it.

a

Zane emphasizes the importance of​ ________ in that his company tries to be a strong community​ citizen, supports​ non-profit organizations, and has used green technology in its building. A. sustainability B. employee engagement C. social media D. universality E. teamwork

a

Zane strives to have the same relationship with his employees that he does with his customers. He thinks it is essential to have​ employees' trust just as it is essential to have the trust of customers. Which category of roles identified by Mintzberg would this likely​ demonstrate? A. interpersonal roles B. informational roles C. leadership roles D. decisional roles E. technological roles

a

Zane's leadership style includes delegating tasks to his employees and giving them the freedom to perform the tasks using any strategy they see fit. This demonstrates which of the critical management skills suggested by​ Katz? A. interpersonal skills B. conceptual skills C. technical skills D. political skills E. leadership skills

a

________ means doing a task correctly A. efficiency B. effectiveness C. creativity D. process-focus E. management

a

​A(n) __________ means lower organizational levels can set goals and develop plans more readily. A. flat hierarchy B. traditional organization C. strategic leader D. turbulent environment E. ambiguous strategy

a

​__________ is a​ company's ability to achieve its business goals and​ long-term shareholder value by integrating​ economic, environment, and social opportunities into its strategy. A. sustainability B. social responsibility C. subsidiary compliance D. alignment E. greening

a

If Carl wants his organization to become more​ efficient, he should focus on​ _________________. A. meeting​ customers' rigorous demands B. reducing production costs C. increasing lead times D. improving quality E. increasing idea generation

b

Jane​ Miller, CEO of​ Rudi's Organic​ Bakery, believes that culture change​ doesn't happen​ overnight, but does require everyone to be onboard. This represents which of the​ following? A. Leadership sets the culture. B. Culture is shared. C. Culture bubbles up. D. Culture is perceived. E. Culture is descriptive.

b

Lawrence is considering a move of his light industrial firm to a site outside of town that is zoned for agricultural use. Before he can begin to​ build, the site will have to be rezoned. Lawrence is dealing with a factor in the​ ______________ component. A. economic B. political/legal C. technological D. sociocultural E. global

b

Linda is ready to take her business to the next level. She wants to build her​ customer-community beyond her walls. Which of the follow should she​ try? A. in-houfse customer groups B. social media C. newspaper ads D. suggestion boxes E. employee feedback

b

Management is​ ____________. A. a strategy to defeat the competition B. a process involving ongoing and interrelated activities C. a level within the organization D. a means to motivate​ lower-level employees E. the act of setting the direction of the organization

b

Marla is shopping for a copier for her office and is evaluating five models from various companies. The sales person for one of them was very thorough in explaining the features of his model. Marla gave higher scores to this model on her selection criteria even though two other models had the same features.​ Marla's _________ has influenced the ranking of the models. A. Identification of important criteria B personal judgment C. choice of alternatives D. problem identification E. susceptibility to the sales pitch

b

One purpose of a formal plan is to​ _____________. A. provide job security for upper management B. get the organization from where it is to where it wants to be C. counter actions taken by competitors D. meet the requirements of the SEC E. satisfy shareholders

b

Ross has taken a new job at a restaurant. He is now in charge of the lunch shift. He helps determine the​ menu, works on marketing the lunch​ specials, and leads a staff of 24. Which of the following best describes​ Ross's position? A. shift lead B. manager C. supervisor D. organizer E. non-managerial

b

Rudi's Organic Bakery was faced with a problem concerning how to grow the business.​ Rudi's took a chance when they entered the gluten free market. Knowing that​ Rudi's was a small niche bakery that was not known at the time for gluten free​ products, leadership looked at the gluten free market as a new direction. This market offered potential growth. How could this problem be BEST​ categorized? A. centralized B. unstructured C. structured D. satisficing E. programmed

b

Sales in the real estate company were off so the office​ manager, using data from successful​ months, required the receptionist to make at least 15 cold calls per day. In​ return, she would receive an additional​ "piece-rate" for each completed call. Every day the receptionist made her quota of calls but sales did not improve. Her work is an example of​ ____________. A. efficiency and effectiveness B. efficiency but not effectiveness C. neither efficiency nor effectiveness D. working the system E. effectiveness

b

Smith, founder and CEO of Smith Pieces and​ Parts, values​ order, structure, and organization. We would expect his organization to​ _______________. A. allow teams to make decisions then notify the supervisor of the decision B. operate under extensive rules and regulations and require that decisions go through channels C. tolerate risky decisions even if success is not achieved D. take action only after the group has reached a unanimous decision E. gather as much information as possible before making a decision

b

Steve has been given a team that he now leads with the expectation that he can reach the new sales goal for the southeast area.​ Steve's position is best described as which of the​ following? A. lead B. management C. efficiency expert D. guide E. supervisor

b

The Affordable Care Act allowed states to establish a health insurance marketplace so people without insurance could purchase it. State officials had never faced a situation like this before. This was​ a(n) __________. A. regulated problem B. unstructured problem C. unprogrammed problem D. programmed problem E. structured problem

b

The idea that a​ manager's ability to affect performance is constrained by external factors represents a​ _______ view of management. A. performance-driven B. symbolic C. omnipotent D. environmental E. internal

b

Today management emphasizes quantity. Then a customer calls with a serious​ complaint, and tomorrow management changes its emphasis to quality. This company has​ a(n) __________ culture. A. conflicted B. weak C. ineffective D. efficient E. strong

b

Tom Girard is the Director of Retail Operations for​ Zane's Cycles. How would his position likely be classified within the​ organization? A. first-line manager B. middle manager C. supervisor D. top manager E. executive

b

Using less expensive labor or materials from a foreign country provides​ __________. A. access to international markets for the​ firm's products B. a competitive advantage C. a means for the firm to avoid disruptions in its supply chain D. a tax shelter for excess profits E. an incentive for American unions to renegotiate contracts with American employers

b

Which of the following is not a reason that managers need to​ plan? A. Establishes a coordinated effort B. Minimizes timing C. Reduces uncertainty D. Establishes goals E. Lessens wasteful activities

b

Each time a piece of equipment​ fails, the manager must diagnose the problem and figure out how to fix it. The steps to troubleshoot can be recorded in a document known as a​ _______________. A. work instruction B. policy C. procedure D. precedent E. practice

c

By studying management we can expect to learn which of the​ following? A. leadership B. six sigma C. project management D. operations E. what good managers do

e

Which one of the following best exemplifies formal​ planning? A. The head of marketing develops her goals without considering whether they are in sync with organization goals. B. The senior management team meets annually offsite to discuss the external and internal environments and to record goals and objectives for the firm for the next year. C. A​ first-line supervisor takes time on Sunday night to think about how he will deploy his employees during the coming week. D. A​ mid-level manager discusses with her subordinates how they will go about meeting organizational goals. E. A department head reads the strategic planning report then files it away.

b

Which one of the following examples best demonstrates how an organizational culture constrains the actions of​ managers? A. A new company in town has hired away several of​ Ben's work crew by offering them better benefits. B. Even though his idea did not work​ out, Bill knows his manager will not fire him because he is allowed to use up to​ 15% of his work time to pursue his ideas. C. The new computer software seems to be more difficult for the employees to learn than management had anticipated. D. Sales have declined for the past five consecutive months so Andrew must lay off three of his workers. E. Company policy requires John to initiate disciplinary action for​ Tom's absenteeism.

b

Which one of the following statements best reflects the classical view of social​ responsibility? A. Our company lives in this community so we believe we should contribute to its​ well-being in more than just financial ways. B. If a business chooses to contribute to charitable​ activities, it is not maximizing shareholder wealth. C. Although the cost is​ higher, we will purchase raw materials only from suppliers in countries that respect human rights. D. Our company has three equal​ goals: Meet our financial​ targets; protect the​ environment; and behave as a good corporate citizen. E. A firm must consider the impact of its activities on the environment in addition to obeying all applicable laws.

b

__________ represents ways in which people in an organization are different from one another. A. population B. diversity C. race D. ethnicity E. discretion

b

​John's team is not very excited by the work he has assigned to them. He has not done such a great job challenging his team in a positive way. For this​ reason, many people on his team are looking for another job. It seems John may not be aware that managers play a crucial role in​ ________. A. leadership B. employee satisfaction C. chaotic environments D. getting things done E. planning

b

​__________ is(are) an example of the external environment A. leadership B. gender C. employee competencies D. culture E. stakeholders

b

All good strategic management processes start with​ __________. A. doing an external analysis B. measuring capabilities C. articulating the mission and vision D. doing an internal analysis E. evaluating ideas

c

All good strategic management processes start with​ __________. A. measuring capabilities B. evaluating ideas C. articulating the mission and vision D. doing an external analysis E. doing an internal analysis

c

Although sales have fallen​ off, Wood​ Products, a maker of indoor​ trim, continues to produce a certain design of trim at the same level as when sales were higher. This is an example of​ _____________. A. ineptitude B. good marketing C. ineffectiveness D. inefficiency E. cost allocation

c

Business decisions based on communicating openly with various stakeholders to understand their​ requirements, and factoring​ economic, environmental, and social aspects into how they pursue their​ goals, is more like to achieve​ __________. A. market share B. financial success C. sustainability D. management engagement E. employee satisfaction

c

Coca-Cola searches worldwide for its top executives. In this way​ Coca-Cola engages in​ _______. A. outsourcing B. marketplace globalization C. talent globalization D. financial globalization E. product globalization

c

Creativity requires which of the​ following? A. group process B. the right amount of time C. expertise D. incentives E. competition

c

Culture most readily impacts all of the following except​ ________. A. leader decisions B. employee behaviors C. competitor actions D. flow of information E. strategic steps

c

Floyd has called a meeting of his subordinates to introduce a new product and the new piece rate pay system that will allow them to earn bonuses for maintaining high quality and low waste rates. Floyd is engaged in the​ ____________ function. A. commanding B. controlling C. leading D. planning E. organizing

c

Ginger, the CEO of​ Match-Schtick Toys, distributes small toys to hospitalized children every Christmas. In doing​ so, she is performing the managerial role of​ _______________. A. entrepreneur B. disseminator C. figurehead D. resource allocator E. spokesperson

c

In the​ past, car bodies were welded by laborers. The work was​ hot, dirty, and hazardous. Today much of that work is done by robots. This is an example of​ ______________. A. an economic change B. a demographic change in the workforce C. a productive use of technology D. a change in sociocultural attitudes E. another challenge for managers

c

In which of the following ways would​ Zane's Cycles demonstrate its commitment to employee​ engagement? A. Zane's supports nonprofit organizations and strives to be a good community citizen. B. The​ company's building was built using green technology. C. Zane's offers flextime and strives to meet​ employees' important needs. D. Zane's offers lifetime service for all of its products. E. Zane's supports of employee interests.

c

Jenny is well known throughout the organization for being a great motivator. She has mastered the art of building relationships and making her team feel empowered. Jenny is leveraging which of the following management​ skills? A. political skills B. conceptual skills C. interpersonal skills D. technical skills E. organizing skills

c

Sammy is really enjoying her new job. She loves having the autonomy and responsibility that comes at her new level. She has a vision to move her department to the next​ level, but she is having trouble connecting with the right people in the organization to make it happen. Which of the skills and competencies is Sammy having trouble​ with? A. conceptual skills B. organizing skills C. political skills D. technical skills E. interpersonal skills

c

The environment is said to be​ ________ when there are few new​ competitors, little activity from outside​ groups, and minimal technological breakthroughs. A. dynamic B. rational C. stable D. manageable E. opportunistic

c

The environment is said to be​ ________ when there are few new​ competitors, little activity from outside​ groups, and minimal technological breakthroughs. A. manageable B. rational C. stable D. dynamic E. opportunistic

c

The idea that individuals tend to arrive at the same conclusion in group decision making is called​ __________. A. structured group B. group assembly C. groupthink D. rational agreement E. group conformity

c

When Montgomery Regional Hospital uses a radiologist in Egypt to read CAT​ scans, they are using what common​ practice? A. importing B. subsidiary C. global sourcing D. licensing E. joint venture

c

When employees focus their behavior on the key values of the​ organization, the organization is said to have a​ ________ culture. A. behaviorally-driven B. dynamic C. strong D. well absorbed E. omnipotent

c

When picking out her new​ desk, Danielle would like one that is​ large, has 3​ drawers, and has blue tooth technology​ built-in. This represents which of the following steps of the​ decision-making process? A. Step 4 B. Step 3 C. Step 2 D. Step 1 E. Step 5

c

Which of the following is an advantage of group decision​ making? A. Everyone sees the issue in the same way B. Less time is used C. Increased acceptance of the decision D. The right decision is determined E. Employees are energized

c

​Paul's company markets its products in several countries on multiple​ continents, facing a myriad of competitors. He has a pretty good idea of what is happening in his home​ country, but needs information about markets and competitors around the world. He​ doesn't have time to read all the articles printed in every​ country, and​ doesn't speak all the languages anyway. Your suggestion to him is to​ ____________. A. visit his offshore facilities frequently B. ignore the offshore markets and focus on the home country C. subscribe to news services that provide summaries of articles D. have the managers at the offshore facilities send him information E. hire an assistant to monitor the wire services

c

​Tom's practice of giving a pair of shoes to children in need for every pair of shoes that are purchased is which of the following business​ practices? A. Social strategy B. Social responsiveness C. Social responsibility D. Social working E. Social decision

c

​__________ is often called the primary management function A. controlling B. organizing C. planning D. leading E. motivating

c

After working for three days on a client​ presentation, Michael determined that it was good enough for his clients. This is an example of​ ____________ decision making. A. programmed B. satisficing C. timely D. bounded E. rational

d

Because the German culture is one of order and​ structure, German organizations often have many rules and regulations. Decisions in this environment often are​ __________. A. done in groups B. unstructured C. programmed D. approved in the appropriate channels E. rational

d

During the Great​ Recession, Newmar lost​ sales, as did every other RV manufacturer. It laid off workers and cut production drastically. Newmar was following​ a(n) _________ corporate strategy. A. diversification B. cost leadership C. stability D. turnaround E. concentration

d

Edward is trying to decide whether his company should continue to make widgets manually or to automate the process and have machines make the widgets. Edward is engaged in the​ _________ function. A. leading B. coordinating C. planning D. organizing E. sourcing

d

In an electronic​ meeting, the advantage goes to​ _____________. A. the last person to get a thought on the screen B. the participant who has speech recognition software C. the person who​ "signs" his/her thoughts before submitting them D. those participants who can type quickly and accurately E. the first person to get a thought on the screen

d

It is only after ordering and picking up her new desk that Danielle realizes the desk is too big for her office. This is an example of a failure in which​ step? A. step 5 B. step 1 C. step 3 D. step 4 E. step 7

d

One major flaw with rational decision making​ is______________. A. human beings are emotional​ creatures, not rational ones B. too many people have to be involved in the decision C. multiple alternatives can provide the same outcome D. it assumes all possible alternatives and consequences are known E. the process fails to consider the opinions of those tasked with implementing the decision

d

Part of​ Rudi's Bakery plans includes expansion into different product lines that allows the company to leverage their baker reputation. A SWOT analysis would identify these new markets as​ a(n) ________. A. weakness B. strategy C. strength D. opportunity E. threat

d

Rudi's Bakery top management established a goal of expanding into new markets. Managers then needed to determine the new markets in which they would choose to do business. Once these locations were​ selected, other managers were charged with setting up the infrastructure in those locations and developing marketing campaigns to make​ Rudi's Bakery presence known. This interconnected network or hierarchy of goals is referred to as​ ________. A. SWOT B. management by objectives C. a SWOT analysis D. the means-end chain E. environmental scanning

d

The first step for a manager to accomplish when setting goals is which of the​ following? A. Assess goal progress B. Link rewards to goal C. Communicate goals to all who need to know D. Review the​ organization's mission E. Work with others to set the goal

d

The least risky method in going global is​ ____________. A. exporting B. importing C. forming a strategic alliance D. global sourcing E. licensing

d

Top managers of McDoogals decided to put their new restaurant on the campus of City University. This is the first new restaurant for McDoogals in 25 years. This is an example of what type of​ decision? A. organizational B. rational C. structured D. nonprogrammed E. satisficing

d

When Ross is sensitive to the culturally based holidays of his​ employees, he is focused on his​ employees' ________. A. heritage B. identity C. culture D. ethnicity E. race

d

Which one of the following best describes a dynamic​ environment? A. Only one major change in production methods has been introduced in the last 20 years. B. The source of raw materials is located in a foreign country. C. Product demand varies little from year to year. D. Competitors move into and out of the industry frequently. E. Sales vary with the seasons.

d

​Rudi's most recent​ CEO, Jane​ Miller, determined that​ Rudi's Organic Bakery needed a VW bus that would be driven around the country to all the tastings they attended. This represents what part of the​ culture? A. Language B. Organizational stories C. Shared perspective D. Material symbols E. Corporate rituals

d

Blackstone Motors buys switches from an electronics company in Taiwan. Workers in Taiwan are threatening to​ unionize, which will likely mean a strike that would disrupt​ Blackstone's supply of switches. This situation would be a part of the​ _______________ component of the environment. A. economic B. political/legal C. technological D. sociocultural E. global

e

Google is known as a company that is constantly moving to the​ "edge" with new ways of leveraging technology in their operations and products. Which cultural dimension does this​ represent? A. stability B. attention to detail C. people orientation D. aggressiveness E. inovation and risk taking

e

If Jane​ Miller, CEO of​ Rudi's Organic​ Bakery, sits in a cubicle just like everyone else instead of having a large office like many other​ CEOs, this would demonstrate which of the following ways that employees at​ Rudi's learn the​ culture? A. code of ethics B. rituals C. stories D. language E. material symbols

e

Lori is facing a new dilemma. She must decide whether Joanne or Dawn will be able to move into the vacant office. This kind of thing​ doesn't happen often around here. Lori is facing what kind of​ problem? A. programmed B. organizational C. satisficing D. rational E. unstructured

e

Phil, a quality assurance​ expert, recently left his position in the automotive industry and now works in construction equipment manufacturing. He needs to become familiar with who his​ company's competitors​ are, their competitive​ advantages, their​ locations, their product​ lines, and anything else he can learn about them. Phil is seeking​ ____________. A. core competency B. trade secrets C. corporate espionage D. a means-end chain E. competitive intelligence

e

Should​ Rudi's Organic Bakery look at entering the vegan​ market? This decision would be classified into which​ decision-making category? A. satisficing B. certainty C. probability D. risk E. uncertainty

e

The part of the SWOT analysis that examines the activities an organization does well is​ __________. A. weakness B. structure C. threats D. opportunities E. strengths

e

The plant manager thought Derek was making a big mistake promoting Melissa to supervisor. He accepted as fact every report where Melissa had made a mistake but questioned her role in successes. This is an example of​ ______________. A. hindsight bias B. self-serving bias C. framing bias D. selective perception E. confirmation bias

e

The recession is​ ending, sales are​ increasing, and production quotas are trending up.​ Still, Forest Hill Mfg. is slow to expand its workforce. Management is afraid the good times​ won't last. This is an example of​ ____________. A. managerial caution B. the impact of environmental economics C. workforce demographics D. the impact of stakeholder relationships E. the impact of the external environment on jobs and employment

e

The​ _______ view is demonstrated by the​ phrase, "the ends justify the​ means." A. reasonable B. ethical C. justice D. rights E. utilitarian

e

Tom's practice of giving a pair of shoes to children in need for every pair of shoes that are purchased is which of the following business​ practices? A. Social responsiveness B. Social decision C. Social strategy D. Social working E. Social responsibility

e

When the University of Burgsville built three plants in Northeast Asia to manufacture seat​ cushions, they were using what common​ practice? A. licensing B. global sourcing C. joint venture D. strategic alliance E. foreign subsidiary

e

Which one of the following factors is a demographic component of an​ organization's external​ environment? A. Political stability B. Values and attitudes of customers C. Lifestyles and behavior D. Stock market fluctuations E. Geographic location

e

Which one of the following indicates the presence of a​ problem? A. Expenses exceeded the budget because of an unexpected​ one-time expense. B. A dock​ workers' strike delays the arrival of​ components, causing the firm to use parts from inventory. C. Revenues are higher than anticipated. D. An increase in orders opens several production positions for which the firm has many applications already. E. Management projected a profit margin of​ 15% but earned only​ 12%.

e

Which one of the following would be the best candidate for a telecommuting work​ arrangement? A. An employee in the quality department B. The head of the accounting department in a manufacturing company C. The leader of a research and development team D. A​ first-line production manager in a fabricating shop E. The proofreader for a book publishing company

e


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