MGMT CH 1 Quiz Q (B)

Critical management missteps include: poor communication skills, reactionary behavior, inability to build a team, failure to adapt, all of these

All of These

Conceptual, human, and technical skills are important to which managerial level? Top Managers, Middle Managers, First-line managers, non-managers

All of these

Which of these can best describe organizing?

Assigning responsibility for task accomplishment.

____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts.

Conceptual

Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his

Conceptual Skills

____ are most important at the top management level.

Conceptual Skills

Monitoring activities and making corrections are part of

Controlling

Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of

Controlling

____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

Controlling

Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?

Disseminator role

The nature of management is to cope with ____ and far-reaching challenges

Diverse

What is the main concern of first-level managers?

Facilitating individual performance

According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles?

Figurehead

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?

Figurehead Role

____ are responsible for departments that perform a single task and have employees with similar training skills

Functional managers

A manager's ____ skill is demonstrated in the way a manager relates to other people.

Human

Which of the following skill is the manager's ability to work with and through other people and to work effectively as a group member?

Human

____ is not a force affecting transition from the old workplace to the new workplace..

Insourcing

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of

Leading

According to Mintzberg, which of these is an interpersonal role?

Liaison

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a

Liaison

Maintaining information links are the activities consistent with the ____ role.

Liaison

Which of the following is not a decisional role?

Liaison

Which of these managers are responsible for the manufacturing and marketing departments that make or sell the product or service?

Line

Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n)

Middle Manager

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?

Monitor

Which of the following roles involve bargaining with others to meet the unit or departmental goals?

Negotiator

Which of the following is not a function of management? Plan, Control, Organize, Lead, Performance

Performance

Taylor Brittingham is a general manager. Which of the following best describes her position?

She is responsible for several departments that perform different functions.

Which of the following best describes Stacey's position as a functional manager?

She supervises employees with similar training and skills

Which of these managers are in charge of departments such as finance and HR that support line departments?

Staff

Which skills include specialized knowledge and analytical ability?

Technical

Which of the following are most important at lower organizational levels?

Technical Skills

What is the role of the liaison?

The liaison role pertains to the development of information sources both inside and outside the organization.

What is the role of the negotiator?

The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility

Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements is true?

Tiffany Blanchard does more planning than Karen Baxter

The most important responsibilities for ____ managers include communicating a shared vision for the organization and shaping corporate culture.

Top

Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n)

Top Manager

Which of the following are responsible for the entire organization?

Top Managers

The individual identity includes which of the following?

Works relatively independently

Which of the following includes the manager identity?

a network builder

By definition, an organization is considered ___________ because it is made up of two or more people.

a social entity

According to the Manager's Shoptalk in Chapter 1, before becoming a manager, would-be managers should consider which of the following: time for the increased workload, challenge of supervising former peers, the responsibility of managing others, being caught in the middle, all of these

all of these

The benefits of using interim managers include: an organization's use of specialist skills, no long-term commitment for the organization, the manager has some flexibility, the manager faces new and interesting challenges, all of these

all of these

Managers, in today's work environment, rely less on ____ and more on ____ leadership.

autocratic; empowering

Since not-for-profit organizations do not have a conventional ____, managers may struggle with the question of what constitutes results and effectiveness.

bottom line

Success in the new workplace depends on the strength and quality of ____.

collaborative relationships

The biggest mistake that many manager's make is the failure to ____.

communicate effectively

Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill?

conceptual

According to the text, what are the skills used by managers when performing the four functions of management?

conceptual, interpersonal and financial

Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function?

controlling

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?

controlling

Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?

delegating

The ____ role involves resolving conflicts among subordinates between the managers department and other departments.

disturbance handler

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

effectiveness

The degree to which an organization achieves a stated goal refers to

effectiveness

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

efficiency

Which of the following refers to the amount of resources used to achieve an organization's goal?

efficiency

Calvin Strine is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n)

first-line manager

In the new workplace, work is ____, in contrast to the old workplace where work was ____.

flexible, structured

____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.

funcional

Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a

functional manager

Being a successful manager means thinking in terms of all of the following, except

generating the most profit

Of all management duties, one of the things managers like the least is:

handling paperwork

Which of the following best describes Terrance's position as a project manager?

he is responsible for self-contained division and all the departments within it

Today's middle manager is responsible for creating a ____ rather than managing the flow of information up and down the hierarchy.

horizontal network

Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill?

human

Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as a(n):

individual perfomer

To meet the needs of the organization, all managers carry out the three major categories of roles. They are: ____, ____, and ____ roles.

informational, interpersonal, and decisional

With its "community of interest" in a pre-Facebook era, the Grateful Dead band's ability to ________ is a principle factor for its success over several decades.

innovate

Without ____, no company can survive over the long run.

innovation

__________ has become the new imperative, despite the need for companies to control costs in today's economy.

innovation

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?

intrapersonal

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the ____ role.

leader

Using influence to motivate employees describes which of these functions?

leading

Which of these is the use of influence to motivate employees to achieve organizational goals?

leading

One of the things managers enjoy doing the most is:

leading others

Research shows that managers enjoy all of the following except:

managing time

Which of the following is an informational role, according to Mintzberg?

monitor role

Managers shift gears quickly and therefore, the average time spent on any one activity is less than ____.

nine minutes

For a widget manufacturing company, worker-hours per widget is a measure of

organizational efficiency

A social entity that is goal directed and deliberately structured is referred to as a(n)

organizing

How an organization goes about accomplishing a plan is a key part of the management function of

organizing

When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of

organizing

Selecting goals and ways to attain them refers to

planning

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of

planning

Which of the following is a function of management?

planning

Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n)

project manager

Temporary management professionals responsible for a temporary work project that involves the participation of people from various functions and levels of the organization are called ____.

project managers

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do?

setting objectives

Organizations often lose good employees because front-line managers fail to ____.

show respect

The individual performer is a(n) ____; whereas, the manager has to be a(n) ____.

specialist; generalist

One of the roles that a small business manager may emphasize over their counterpart in a large organization is ____.

spokesperson

____ is the understanding of and proficiency in the performance of specific tasks.

technical skill

A manager in for-profit business focuses primarily on ____, while a manager of a non-profit focuses on ____.

the bottom-line, social impact

One of the important ideas in the text's definition of management is

the management functions of planning, organizing, leading, and controlling.

Manager's Shoptalk in Chapter 1 outlines all of the following issues would-be managers should consider except:

the technical aspects of management

Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which management level?

top manager