MGMT CH 1 Quiz Q (B)
Critical management missteps include: poor communication skills, reactionary behavior, inability to build a team, failure to adapt, all of these
All of These
Conceptual, human, and technical skills are important to which managerial level? Top Managers, Middle Managers, First-line managers, non-managers
All of these
Which of these can best describe organizing?
Assigning responsibility for task accomplishment.
____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts.
Conceptual
Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his
Conceptual Skills
____ are most important at the top management level.
Conceptual Skills
Monitoring activities and making corrections are part of
Controlling
Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of
Controlling
____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.
Controlling
Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?
Disseminator role
The nature of management is to cope with ____ and far-reaching challenges
Diverse
What is the main concern of first-level managers?
Facilitating individual performance
According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles?
Figurehead
The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?
Figurehead Role
____ are responsible for departments that perform a single task and have employees with similar training skills
Functional managers
A manager's ____ skill is demonstrated in the way a manager relates to other people.
Human
Which of the following skill is the manager's ability to work with and through other people and to work effectively as a group member?
Human
____ is not a force affecting transition from the old workplace to the new workplace..
Insourcing
Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of
Leading
According to Mintzberg, which of these is an interpersonal role?
Liaison
If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a
Liaison
Maintaining information links are the activities consistent with the ____ role.
Liaison
Which of the following is not a decisional role?
Liaison
Which of these managers are responsible for the manufacturing and marketing departments that make or sell the product or service?
Line
Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n)
Middle Manager
If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?
Monitor
Which of the following roles involve bargaining with others to meet the unit or departmental goals?
Negotiator
Which of the following is not a function of management? Plan, Control, Organize, Lead, Performance
Performance
Taylor Brittingham is a general manager. Which of the following best describes her position?
She is responsible for several departments that perform different functions.
Which of the following best describes Stacey's position as a functional manager?
She supervises employees with similar training and skills
Which of these managers are in charge of departments such as finance and HR that support line departments?
Staff
Which skills include specialized knowledge and analytical ability?
Technical
Which of the following are most important at lower organizational levels?
Technical Skills
What is the role of the liaison?
The liaison role pertains to the development of information sources both inside and outside the organization.
What is the role of the negotiator?
The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility
Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements is true?
Tiffany Blanchard does more planning than Karen Baxter
The most important responsibilities for ____ managers include communicating a shared vision for the organization and shaping corporate culture.
Top
Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n)
Top Manager
Which of the following are responsible for the entire organization?
Top Managers
The individual identity includes which of the following?
Works relatively independently
Which of the following includes the manager identity?
a network builder
By definition, an organization is considered ___________ because it is made up of two or more people.
a social entity
According to the Manager's Shoptalk in Chapter 1, before becoming a manager, would-be managers should consider which of the following: time for the increased workload, challenge of supervising former peers, the responsibility of managing others, being caught in the middle, all of these
all of these
The benefits of using interim managers include: an organization's use of specialist skills, no long-term commitment for the organization, the manager has some flexibility, the manager faces new and interesting challenges, all of these
all of these
Managers, in today's work environment, rely less on ____ and more on ____ leadership.
autocratic; empowering
Since not-for-profit organizations do not have a conventional ____, managers may struggle with the question of what constitutes results and effectiveness.
bottom line
Success in the new workplace depends on the strength and quality of ____.
collaborative relationships
The biggest mistake that many manager's make is the failure to ____.
communicate effectively
Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill?
conceptual
According to the text, what are the skills used by managers when performing the four functions of management?
conceptual, interpersonal and financial
Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function?
controlling
When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?
controlling
Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?
delegating
The ____ role involves resolving conflicts among subordinates between the managers department and other departments.
disturbance handler
Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:
effectiveness
The degree to which an organization achieves a stated goal refers to
effectiveness
Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:
efficiency
Which of the following refers to the amount of resources used to achieve an organization's goal?
efficiency
Calvin Strine is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n)
first-line manager
In the new workplace, work is ____, in contrast to the old workplace where work was ____.
flexible, structured
____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.
funcional
Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a
functional manager
Being a successful manager means thinking in terms of all of the following, except
generating the most profit
Of all management duties, one of the things managers like the least is:
handling paperwork
Which of the following best describes Terrance's position as a project manager?
he is responsible for self-contained division and all the departments within it
Today's middle manager is responsible for creating a ____ rather than managing the flow of information up and down the hierarchy.
horizontal network
Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill?
human
Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as a(n):
individual perfomer
To meet the needs of the organization, all managers carry out the three major categories of roles. They are: ____, ____, and ____ roles.
informational, interpersonal, and decisional
With its "community of interest" in a pre-Facebook era, the Grateful Dead band's ability to ________ is a principle factor for its success over several decades.
innovate
Without ____, no company can survive over the long run.
innovation
__________ has become the new imperative, despite the need for companies to control costs in today's economy.
innovation
Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?
intrapersonal
If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the ____ role.
leader
Using influence to motivate employees describes which of these functions?
leading
Which of these is the use of influence to motivate employees to achieve organizational goals?
leading
One of the things managers enjoy doing the most is:
leading others
Research shows that managers enjoy all of the following except:
managing time
Which of the following is an informational role, according to Mintzberg?
monitor role
Managers shift gears quickly and therefore, the average time spent on any one activity is less than ____.
nine minutes
For a widget manufacturing company, worker-hours per widget is a measure of
organizational efficiency
A social entity that is goal directed and deliberately structured is referred to as a(n)
organizing
How an organization goes about accomplishing a plan is a key part of the management function of
organizing
When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of
organizing
Selecting goals and ways to attain them refers to
planning
When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of
planning
Which of the following is a function of management?
planning
Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n)
project manager
Temporary management professionals responsible for a temporary work project that involves the participation of people from various functions and levels of the organization are called ____.
project managers
Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do?
setting objectives
Organizations often lose good employees because front-line managers fail to ____.
show respect
The individual performer is a(n) ____; whereas, the manager has to be a(n) ____.
specialist; generalist
One of the roles that a small business manager may emphasize over their counterpart in a large organization is ____.
spokesperson
____ is the understanding of and proficiency in the performance of specific tasks.
technical skill
A manager in for-profit business focuses primarily on ____, while a manager of a non-profit focuses on ____.
the bottom-line, social impact
One of the important ideas in the text's definition of management is
the management functions of planning, organizing, leading, and controlling.
Manager's Shoptalk in Chapter 1 outlines all of the following issues would-be managers should consider except:
the technical aspects of management
Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which management level?
top manager
