MGMT Ch. 11

Which among the following is the best way to convince employees to become remote workers?

By pointing to the pay "increase" employees would receive from money saved through telecommuting.

________ refer to groups of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise in that area by interacting on an ongoing basis.

Communities of practice

One benefit of the matrix structure is that it creates a dual chain of command

FALSE

Project structures tend to be rigid organizational designs, with the departmentalization and organizational hierarchy slowing down the decision-making process.

FALSE

Telecommuting is a work arrangement in which employees work at home and are linked to the workplace by telephone.

FALSE

A ________ schedule typically designates certain common core hours when all employees are required to be on the job, but allows starting, ending, and lunch-hour times to vary.

Flextime

Cheryl's company wants to grow without incurring costs for a new office building, equipment, or parking lots. Which would be the best option for the company?

It can give its employees the option of telecommuting

Which of the following is true regarding the benefits of collaborative work?

It increases communication among participants

Which of the following is a disadvantage of a matrix structure?

It increases the complexity of assigning people to projects

Identify the correct statement regarding contingent workers.

Managers should have a method of establishing goals, schedules, and deadlines for the contingent employees

In large organizations, the team structure complements what is typically a functional or divisional structure.

TRUE

A task force is also called a(n) ________.

ad hoc committee

In terms of organizational design, external boundaries refer to the boundaries that separate ________

an organization from its customers, suppliers, and other stakeholders

In order to succeed in today's world, organizations need to ________

be more flexible in how work gets done

Which of the following organizational designs has no rigid and predefined structure?

boundaryless organizations

In which of the following organizational designs are employees most likely to experience communication difficulties?

boundaryless structures

Which of the following is one of the main issues businesses face with their contingent workers?

classifying who actually qualifies as a contingent worker

Which of the following is a structural option that an organization should consider for internal collaboration?

communities of practice

Temporary, freelance, or contract workers are known as ________

contingent workers

Ohm Software prompts representatives from its software development team as well as its sales and marketing team to review and monitor the performance of its product and service innovations. This is an example of a ________.

cross-functional team

The employees of a firm's R&D wing and sales and marketing department were asked to form teams. Within these teams, the members from R&D were required to explain the features of the new products in detail to the employees of the sales and marketing department. This helped the sales and marketing team to promote the company's products better. This an example of the use of ________.

cross-functional team

Which of the following is a characteristic of a learning organization?

empowered work team

Brent works in the accounts department at a small firm. All employees at his firm are expected to clock-in 40 hours of work per week. After five years in the work force, Brent decides to go back to school but on a part-time basis while continuing to work his full 40 hours each week. The classes he is taking are currently scheduled for three days in a week, between 3 to 6 pm. Which of the following work arrangements is most suitable for Brent's situation?

flextime

The most common arrangement in a compressed workweek is ________.

four 10 hour days

A virtual organization ________

hires outside specialists on a project basis

Marvin's employer has created a database where all the engineers can post their problems and solutions. Product developers can access the database as can production personnel. Marvin's employer typifies a ________ organization.

learning

The ________ structure assigns specialists from different functional departments to work on projects being led by a project manager.

matrix

Which of the following is a major characteristic of today's organizations?

mobile employees

A cell phone maker has created a digital platform that allows it to directly interact with its customers. Customers are allowed to post their ideas regarding the features they want in the phones that the company plans to launch. What is this process of interaction between the company and its customers called?

open innovation

Searching for new ideas beyond an organization's boundaries and allowing changes to easily transfer inward and outward is known as ________.

open innovation

In which of the following organizational designs is there a greater likelihood of task and personality conflicts?

project structures

A strategic partnership ________

promotes efficiencies because of its flexible and informal arrangements

Which of the following is the biggest issue faced by organizations employing widely dispersed, mobile employees who do work anywhere and at anytime?

security

When Carl offered to work from home several days each month, his manager feared that ________.

she would not be able to provide adequate supervision when he would not see Carl regularly

Collaborative relationships between two or more organizations in which they combine their resources and capabilities for some business purpose are known as ________.

strategic partnerships

A temporary committee formed to tackle a specific short-term problem affecting several departments is known as a ________.

task force

In a ________ structure, no clear chain of command exists

team

A matrix structure violates which important element of organizational design?

unity of command

Margaret works mornings from 8 to 12:30. Her twin Marjorie comes in at noon and works until 4:30. They share a desk and job responsibilities. The twins are ________.

using flextime