Mgmt ch 15

T/F: A rich medium is more effective with routine situations.

False

T/F: Dissemination is the transfer of information and understanding from one person to another.

False

T/F: People who enjoy the social camaraderie of the office setting will probably like telecommuting.

False

T/F: The top-down system, a variant of the SQ3R system, is designed to help you improve your writing.

False

T/F: The unofficial communication system of the informal organization, a system of gossip and rumor, is known as jargon.

False

T/F: Communication has been said to be a process consisting of "a sender transmitting a message through media to a receiver who responds."

True

T/F: Nonverbal language and other subtleties are often lost in e-mail, so jokes may be taken as insults or criticism.

True

T/F: Setting and time are two ways nonverbal communication is expressed.

True

Generally, people comprehend about ______ of a typical verbal message.

35%

T/F: External communication flows between people inside and outside the organization, including stakeholders such as customers, suppliers, shareholders, or other owners, and so on.

True

______ communication channels develop outside the organizational structure and do not follow the chain of command.

Informal

______ is likely to cause a semantic barrier to communication.

Jargon

The telephone you use to speak to another person is an example of which part of the communication process?

Medium

______ beliefs about a certain group of people are stereotypes.

Oversimplified

______ can be quite expensive, requiring a specially designed room with multiple cameras and high-definition video screens.

Telepresence technology

Which of the following is an attribute of good listeners?

They recap what the speaker has said.

T/F: An example of a norm of the Millennial or Internet Generation is freedom, the desire to experience new and different things. This norm takes precedence over long-term commitments, and is expressed in a desire for flexible work hours and locations, to have a say in how things are done, and for freedom of choice.

True

A person's characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories, is known as _____.

a linguistics style

Which of the following communication styles would women not use more often than men?

be direct when telling others what to do

The communication advantages of social media use by businesses can best be summarized as _____.

connectivity

Which of the following is not appropriate to include in the conclusion of a speech?

details you forgot from earlier

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs. This is an example of _____.

downward communication

Which type of communication is highest in media richness?

face-to-face

Doug gave some people street directions, but since they only nodded their heads and didn't repeat the directions back to him, he doesn't really know whether the directions were understood. This is an example of what type of barrier?

feedback

When the band came out on stage and the lead singer shouted, "Hello, Dallas!" the crowd roared with applause. The crowd's response is an example of _____.

feedback

Active listening requires all except _____.

focusing on the delivery rather than content

Rena, a marketing manager, uses a sports car metaphor to explain a concept to her male counterpart in finance. She is said to be _____.

genderflexing

The introduction to a business speech should _____

get right to the point

Which of the following is not one of the three types of formal communication?

grapevine

Gossip and rumor in an organization are part of the _____, which itself is a type of ______ communication channel.

grapevine; informal

Diane, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Diane is communicating _____.

horizontally

The process of actively decoding and interpreting verbal messages, which requires full attention and processing, is known as active _____.

listening

Texting while participating in a meeting or group conference call is an example of _____.

multicommunicating

When a pharmacist can't read a prescription because of a doctor's poor handwriting, it can be due to ________, which is defined as any disturbance that interferes with the transmission of a message.

noise

The average speaker communicates about ______ as many words as the average listener can process.

one-fourth

A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was _____.

public speaking ability

Roger was talking to a coworker in a meeting, and wasn't listening when his supervisor announced work assignments. This is an example of what type of barrier to communication?

receiver barrier

The study of the meaning of words is called _____.

semantics

The statement "Young men are reckless" reflects a(n) _____.

stereotype

All of the following are rules for using smartphones except _____.

text during meetings or other conversations

Which of the following is a good tip for being an effective writer?

Keep it simple; use short words, sentences, and phrases.

A manager who literally wanders around her organization and talks with people across all lines of authority is doing _____.

MBWA

T/F: Management by wandering around (MBWA) is the term used to describe a manager's wandering around his or her organization and talking with people across all lines of authority.

True

T/F: One violation of privacy is identity theft, a downside of the digital age.

True

According to Deborah Tannen, men are more likely than women to _____.

boast about achievements

Which of the following is not a suggested strategy for laying out your ideas in writing?

complex to general

When thieves use your name and good credit rating to get cash or buy things, it is known as _____.

identity theft

The source for crowdsourcing is most often _____.

the online community