mgmt chp 1

Which of the following statements about ambiguity are true?

-entrepreneurs must have a particularly high tolerance for ambiguity because they are trying to do things that they have not done before -managers need to be able to make decisions from information that is ambiguous

planning: organizing: controlling: leading:

-establishing goals and learning how to achieve them -arranging tasks, human resources, and other resources to accomplish the necessary work -monitoring performance against goals and taking corrective action as needed -motivating, directing, and influencing others to achieve organization goals

Which of the following accurately characterize artificial intelligence (AI) in the workplace?

-it can be applied to both blue-collar and white-collar skills -it includes using computer systems to mimic human reasoning

Which two of the following statements accurately reflect what Mintzberg found regarding managers' time?

-managers must guard their time due to the numerous demands on it. -managers' days are full of interruptions and consist of numerous small tasks

figurehead: leadership: liaison:

-performing symbolic tasks that represent the organization -taking responsibility for the actions of subordinates -working with those outside the work unit or organization to develop alliances that help achieve organizational goals

Which of the following are included in the four management functions

Planning, leading, organizing and controlling

Which of the following managers is demonstrating the management function of planning rather than organizing, controlling or leading

Sue told her employees the department needed 12% more sales this year than last and they would be contacting at least four new customers each week

Gerard is responsible for the management of the human resources department and no other organizational activity, he would be classified as

a functional manager

According to Mintzberg, _______ of the tasks completed by managers take less than 9 minutes

about half

Entrepreneurs are apt to be impatient, get-it-done-now people. This is known as _____.

action orientation

in business, a group of people who work together, often in teams, in an attempt to achieve some specific purpose is known as

an organization

A group of board members meets to determine if a problem with the company's product line is due to a new manufacturing process or the recent decision to put fewer employees on the assembly line. Which management function is the board concerned with?

controlling

the four functions of management include planning organizing leading and ________ the organization's resources

controlling

Alisha has compiled all of the company's sales figures over the past five years, including date of sale, amount of sale, form of payment, customer information and products sold. Which of the following should she use to assemble this information to make it available for review and analysis?

database

According to Mintzberg, which of the following would be characterized as a manager's informational roles?

disseminator, spokesperson and monitor

Kendra uses the internet in all areas of her accounting business, from payroll to communications. This is an example of ______.

e-business

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means Alison is involved in _________.

e-commerce

Which of the following forms of writing could a manager use to communicate with employees almost instantaneously?

e-mail and texting

To be ______ in management means to achieve results, to make the right decisions, and to successfully carry them out in order to achieve the organization's goals.

effective

As a sales manager, Ken knows that to achieve his company's sales goals he will need to make the best use of the limited resources available to him. Which aspect of management is Ken practicing?

efficiency

A _____ starts a new business whereas a manager grows or maintains an existing business.

entrepreneur

An _____ sees opportunity for a new product or service and launches a business to try to realize it.

entrepreneur

Because they are willing to take risks in the pursuit of new opportunities, including the risk of personal finance failure, _____ need the confidence to act decisively.

entrepreneurs

What are the two types of entrepreneurship?

entrepreneurship and intrapreneurship

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

Natalie was recently promoted to a management position and was elated to learn she would receive a 15% increase. Which type of reward was she receiving?

financial

In terms of management level, managers who make short-term operating decisions and direct the tasks of non-managerial personnel are called _____ managers

first-line

A ______ organization's purpose is to make money by offering products or services

for-profit

managers who are responsible for several organizational activities rather than just one are called ______ managers

general

After purchasing a small company in China, Linda US's based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the phenomenon of

globalization

Janice is a middle manager at a mobile phone distribution center. It is her job to work with employees to make sure they have the tools to keep customers and suppliers happy. Since she deals with people rather than a computer, Janice has a ________ job

high-touch

Which of the following racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades?

hispanics, African Americans and Asians

Which of the following are classified as soft skills?

inspiring trust, motivate others, and communicating well with others

Which of the following demonstrate how the internet can affect companies or activities that depend heavily on the flow of information?

it can reduce the cost of communications and it presents a significant opportunity to boost sales

Which of the following would be considered a mutual benefit organization?

labor union, farm cooperative and trade association

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

According to Mintzberg's findings, managers typically work ______ hours at a _______ pace.

long, intense

Mintzberg's study focused on the typical workday of a _____.

manager

Cassie has been questioning her role at the company and where she is in life. She is unsure about her purpose in life. What is Cassie concerned with?

meaningfulness

A ______ is an experienced person who provides guidance to someone new in the work place

mentor

Which of the following are characteristics of an intrapreneur

mobilizes organizational resources, works inside an existing organization and sees opportunities for a product or service

The _____ _____ refers to the idea that a manager's influence extends far beyond the results that can be achieved by just one individual acting alone

multiplier effect

Which of the following would be characterized as decisional roles according to Mitzberg's research?

negotiator and entrepreneur

The organizing function of management consists of arranging tasks _____ and other resources needed to accomplish work

people

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called _____ ?

sustainability

Which of the following is the manager typically responsible for facilitating team activities toward achieving key results?

team leader

The job-specific knowledge you need to perform well in a specialized field, known as ________ skills, appear to be most important for first-line managers.

technical

Jason used his smartphone to send a brief text message to his colleague to ask him to verify the time they were meeting with a client. What form of e-communication did he use

texting

Which of the following are examples of commonweal organizations?

the us postal service, the military, and a local fire department

Those in management who make long term decisions about the overall direction of the organization and establish the objectives, policies, and strategies called ______ managers

top

For which level of management are conceptual skills particularly important?

top managers

Which of the following is NOT one of the rewards of studying management? 1. You will gain insight into how to interact with your coworkers 2. you will be guaranteed a high paying job 3. You will learn how to deal with organizations as a customer or investor 4. You will understand how to relate to your supervisors wherever you work 5. You will improve your ability to manage yourself in the work place

you will be guaranteed a high paying job