MGMT Exam 1

______ is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.

Cognitive Dissonance

_______ are the statistical measurements of populations and their qualities (such as age, race, gender, or income) over time

Demographics

Values are influenced by

Events in youth / childhood

Intelligence cannot be modified or altered. (T of F)

False- it can be

The generation that currently makes up the smallest number of individuals in America is

Gen 2020

Roger, a manager, knows that one of his employees values conformity and tradition. Roger should assign the employee to a job that include

High respect, commitment and acceptance

_________ is a broad category used to collectively describe the vast number of attributes (e.g., traits and behaviors) that describe you as a person.

Individual Differences

________ represents the extent to which an individual is personally involved with his or her work role. It does moderately relate to job satisfaction.

Job Involvement

Exclusion, denial, assimilation, suppression, isolation, and toleration are among the _________ preferred options for effective diversity management.

Least

Is job satisfaction a unitary concept?

No can be satisfied with one part of a job and not another

______ programs help employees to integrate, assimilate, and transition to new jobs

Onboarding

________ is the extent to which an individual identifies with an organization and commits to its goals.

Organizational Commitment

________ contracts represent an individual's perception about the terms and conditions of a reciprocal exchange between himself or herself and another party.

Psychological

_________ reflects the extent to which people feel safe to express their ideas and beliefs without fear of negative consequences.

Psychological Safety

Two branches of __________ management are MGMT Science and OM

Quantitative Management

A manager who displays independence of thought, action, and feelings is demonstrating

Schwartz's value of openness to change.

People program themselves for success or failure by enacting their ______________

Self-efficacy expectations.

________ is the potential to recognize and use patterns.

Spatial Intelligence

In the self-serving bias, employees attribute their success to internal factors and their failures to external factors (T or F)

True

Increasing the autonomy of a person's job is one effective way to increase that person's self-efficacy. (T or F)

True

Research has indicated that customer satisfaction and employee productivity are higher when the racio-ethnic composition of the customers matched that of store employees. (T or F)

True

When making attributions about a worker's performance, people can assign responsibility to either internal or external factors. (T or F)

True

Attitudes have 3 components

affective, cognitive, behavioral

Personal attitudes affect _______ via ______.

behavior, intentions

people make causal attributions by observing three dimensions of behavior:

consensus, distinctiveness, and consistency

CWB

counterproductive work behavior - bullying, theft, gossip, taunting emails

Which characteristic is shared by the perceiver and the target?

direction of gaze

______ pertains to the host of individual differences that make all of us unique and different from others.

diversity

People with an ________ locus of control demonstrate less motivation for performance when offered valued rewards, earn lower salaries and smaller salary increases, and tend to be more anxious.

external

______ attributions result from situations believed to have high consensus, high distinctiveness, and low consistency.

external

People with __________ often see the causes of events in their lives as due to luck or other environmental factors

external locus of control

The Big Five Personality Dimensions are

extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience.

A person who ___________ is relatively unconstrained by situational forces and effects environmental change.

has a proactive personality

The potential to understand, connect with, and effectively work with others is ______ intelligence.

interpersonal

The potential to learn and use spoken and written languages is known as

linguistic intelligence

The social context in which the interaction occur is a key situational characteristics that affects

perception

Research shows that those with ______ personalities positively influence many of the work outcomes

proactive

The internal dimensions of diversity include

race, gender, age

_________ is a person's belief about his or her chances of successfully accomplishing a specific task.

self-efficacy

People with very high levels of emotional stability __________ than people with moderate emotional stability

tend to perform fewer OCBs

Perception is influenced by three key components:

the characteristics of the perceiver, of the target, and of the situation

Schwartz's model suggests that

values may conflict with each other