MGMT Exam 1
______ is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.
Cognitive Dissonance
_______ are the statistical measurements of populations and their qualities (such as age, race, gender, or income) over time
Demographics
Values are influenced by
Events in youth / childhood
Intelligence cannot be modified or altered. (T of F)
False- it can be
The generation that currently makes up the smallest number of individuals in America is
Gen 2020
Roger, a manager, knows that one of his employees values conformity and tradition. Roger should assign the employee to a job that include
High respect, commitment and acceptance
_________ is a broad category used to collectively describe the vast number of attributes (e.g., traits and behaviors) that describe you as a person.
Individual Differences
________ represents the extent to which an individual is personally involved with his or her work role. It does moderately relate to job satisfaction.
Job Involvement
Exclusion, denial, assimilation, suppression, isolation, and toleration are among the _________ preferred options for effective diversity management.
Least
Is job satisfaction a unitary concept?
No can be satisfied with one part of a job and not another
______ programs help employees to integrate, assimilate, and transition to new jobs
Onboarding
________ is the extent to which an individual identifies with an organization and commits to its goals.
Organizational Commitment
________ contracts represent an individual's perception about the terms and conditions of a reciprocal exchange between himself or herself and another party.
Psychological
_________ reflects the extent to which people feel safe to express their ideas and beliefs without fear of negative consequences.
Psychological Safety
Two branches of __________ management are MGMT Science and OM
Quantitative Management
A manager who displays independence of thought, action, and feelings is demonstrating
Schwartz's value of openness to change.
People program themselves for success or failure by enacting their ______________
Self-efficacy expectations.
________ is the potential to recognize and use patterns.
Spatial Intelligence
In the self-serving bias, employees attribute their success to internal factors and their failures to external factors (T or F)
True
Increasing the autonomy of a person's job is one effective way to increase that person's self-efficacy. (T or F)
True
Research has indicated that customer satisfaction and employee productivity are higher when the racio-ethnic composition of the customers matched that of store employees. (T or F)
True
When making attributions about a worker's performance, people can assign responsibility to either internal or external factors. (T or F)
True
Attitudes have 3 components
affective, cognitive, behavioral
Personal attitudes affect _______ via ______.
behavior, intentions
people make causal attributions by observing three dimensions of behavior:
consensus, distinctiveness, and consistency
CWB
counterproductive work behavior - bullying, theft, gossip, taunting emails
Which characteristic is shared by the perceiver and the target?
direction of gaze
______ pertains to the host of individual differences that make all of us unique and different from others.
diversity
People with an ________ locus of control demonstrate less motivation for performance when offered valued rewards, earn lower salaries and smaller salary increases, and tend to be more anxious.
external
______ attributions result from situations believed to have high consensus, high distinctiveness, and low consistency.
external
People with __________ often see the causes of events in their lives as due to luck or other environmental factors
external locus of control
The Big Five Personality Dimensions are
extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience.
A person who ___________ is relatively unconstrained by situational forces and effects environmental change.
has a proactive personality
The potential to understand, connect with, and effectively work with others is ______ intelligence.
interpersonal
The potential to learn and use spoken and written languages is known as
linguistic intelligence
The social context in which the interaction occur is a key situational characteristics that affects
perception
Research shows that those with ______ personalities positively influence many of the work outcomes
proactive
The internal dimensions of diversity include
race, gender, age
_________ is a person's belief about his or her chances of successfully accomplishing a specific task.
self-efficacy
People with very high levels of emotional stability __________ than people with moderate emotional stability
tend to perform fewer OCBs
Perception is influenced by three key components:
the characteristics of the perceiver, of the target, and of the situation
Schwartz's model suggests that
values may conflict with each other