MGMT Exam 4 Quiz Questions

Agreeableness does not extend to relationships with customers, suppliers, and other key organizational constituents T/F

F

A manager develops a vision. T/F

F

A psychological contract is like a standard legal contract, formal and well defined. T/F

F

Abraham Maslow was a traditionalist. T/F

F

According to Herzberg's two-factor theory of motivation, the factors presumed to cause dissatisfaction are related to the a.​job variety. b.work environment. c.work content. d.work enlargement. e.job rotation.

Job enrichment (giving people more jobs & making them feel more important) NOT work enlargement MAYBE work content

A construction worker injured on the job is on convalescent time-off for five weeks. She can't wait to get back to work and accomplish something. This is a(n) ____ need. a.self-respect b.security c.affiliation d.esteem e.achievement

NOT c.affiliation MAYBE e.achievement

A Scanlon plan is similar to gainsharing, but the distribution of gains is tilted more heavily to employees. T/F

T

A directive leader would be preferred by an employee with a high external locus of control. T/F

T

A leader aligns people. T/F

T

A person can be a leader and a manager at the same time. T/F

T

A useful method for stimulating conflict is to bring in one or more outsiders who will shake things up. T/F

T

A manager has been told that she will get a $50,000 bonus if her team meets its quota, but that she will be fired if her team does not perform better than it did last year. Which motivation theory is her boss most likely using? a.Expectancy theory b.Maslow's needs hierarchy c.ERG theory d.Herzberg's two-factor theory e.Equity theory

a.Expectancy theory

A bank hires telemarketers to entice customers to apply for a new credit card. The telemarketers receive a bonus for every fourth application the bank receives. This is an example of which type of reinforcement schedule? a.Fixed-ratio b.Variable-ratio c.Continuous d.Fixed-interval e.Variable-interval

a.Fixed-ratio

A supervisor is required to inspect plant facilities to determine that they are safe, clean, and functional. She often goes out on the floor two or three times a day; other days she does not go at all. What reinforcement schedule is she using? a.Variable-interval b.Fixed-ratio c.Fixed-interval d.Variable-ratio e.Continuous

a.Variable-interval

A person's range of interest is captured in the personality trait of a.openness. b.agreeableness. c.self-efficacy. d.low conscientiousness. e.positive affectivity.

a.openness.

A surgeon, who is responsible for life and death decisions, would be a likely candidate for stress caused by ____ demand. a.task b.psychological c.physical d.role e.interpersonal

a.task

Alan enjoys manipulating others to his own benefit. He sees telling lies as a gray area and is loyal only to himself. He is highly a.risk adverse. b.Machiavellian. c.authoritative. d.dogmatic. e.effective.

b.Machiavellian.

A wealthy Brazilian family bought an American company for their son to run. While in the cafeteria with coworkers, he said, "There are a lot of fat women who work here. We should have two lines, one for women and one for men, so that the women get less food." He is in need of some ____ leadership training. a.task-oriented b.transformational c.cross-cultural d.substitute e.strategic

c.cross-cultural

A manager who provides reinforcement on a periodic basis, regardless of performance, is using a ____ schedule. a.variable-interval b.fixed-ratio c.fixed-interval d.variable-fixed e.variable-ratio

c.fixed-interval

A receptionist at Lawrence Orthopedics is a member of a(n) a.informal group. b.quality circle. c.functional group. d.work team. e.task group.

c.functional group.

According to Fiedler a.leadership style is flexible. b.leadership style depends on the situation. c.leadership style is fixed. d.leadership style changes the situation. e.None of these choices

c.leadership style is fixed.

3M encourages its employees to think of creative solutions to problems. It uses what is called out of the box thinking, and no idea is thought to be too ridiculous or too petty if it will solve a problem. Jana did not feel as if she could make suggestions in front of people who had been members of her work team for many years, even though no one else seemed shy about sharing ideas. Eventually, due to a process called ____, Jana became comfortable with sharing her ideas. a.forced conformity b.brainwashing c.socialization d.norm generalization e.norm variation

c.socialization

A group of ten people assembled to do volunteer work for Habitat for Humanity. Cohesiveness was high from the start because they all wanted to be there, helping others, and making a big difference in the lives of a family. Cohesiveness was high due to a.intergroup competition. b.personal attraction. c.interaction. d.agreement on goals. e.favorable evaluation.

d.agreement on goals.

A person who engages in leadership activities but whose right to do so has not been formally recognized is called a(n) a.hero. b.task specialist. c.maintenance specialist. d.informal leader. e.formal leader.

d.informal leader.

disadvantage of ____ is the time and effort needed to coordinate between employees. a.telecommuting b.flexible work schedules and telecommuting c.compressed work schedules d.job sharing e.variable work schedules

d.job sharing

A news producer selects a reporter to cover a typical story. The producer has ____ power. a.expert b.reward c.coercive d.legitimate e.referent

d.legitimate

A manager who is willing to lose it all on one product has high a.locus of control. b.Machiavellianism. c.self-esteem. d.risk propensity. e.emotional intelligence.

d.risk propensity.

According to Fiedler's research on his contingency theory of leadership, relationship-oriented leaders get the best results when a.they do their best to be 9, 9 managers. b.the task is well structured. c.they have low LPC scores. d.situational favorableness is moderate. e.position power is weak.

d.situational favorableness is moderate.

An individual who has been described as Machiavellian would a.want his or her superiors to be authoritarian. b.not be willing to lie to get a promotion or a bonus. c.get little personal pleasure from manipulating others. d.tend to be rational and unemotional. e.put a high value on friendship.

d.tend to be rational and unemotional.

An employee with high self-esteem is likely to a.seek higher-status jobs. b.be confident in his ability to perform. c.derive intrinsic satisfaction from accomplishments. d.believe she is a worthwhile person. e.All of these choices

e.All of these choices

An individual's level of job satisfaction is determined by a.compensation. b.personal needs and aspirations. c.relationships with coworkers and supervisors. d.working conditions. e.All of these choices

e.All of these choices

A moderate level of conflict in an organization can lead to all EXCEPT which of the following? a.Initiative b.Innovation c.Creativity d.Motivation e.Apathy

e.Apathy

According to equity theory, equity in a given situation depends on a.the amount of money an individual gets for doing a job relative to the amount a comparison other gets. b.the amount of pay received for doing a job. c.the number of bonuses received each year d.the outcome/input ratios for an individual and some comparison other. e.a subjective evaluation of the outcome/input ratios for an individual and some comparison other.

e.a subjective evaluation of the outcome/input ratios for an individual and some comparison other.

A person's ability to get along with others in an organization is known as a.self-efficacy. b.positive affectivity. c.extraversion. d.conscientiousness. e.agreeableness.

e.agreeableness.

A group created by the organization to accomplish a number of purposes during an indefinite time period is a(n) a.informal group. b.project group. c.interest group. d.task force. e.functional group.

e.functional group.

A supervisor's use of coercion also involves the a.use of positive reinforcement. b.use of extinction. c.use of distortion. d.loss of persuasion. e.loss of leadership.

e.loss of leadership.

3M uses cross-functional teams to solve problems. One group was asked to figure out ways that 3M could sell more Bow Magic Pull Bow, a relatively new venture for the company. When the group reached the ____ stage of group development, the group had become a mechanism for accomplishing its purpose. It directed its energies toward goal attainment and developed the Home Shopping Network. a.norming b.storming c.conflict d.forming e.performing

e.performing

A news producer selects a reporter to cover a breaking story that will get attention and possibly lead to career advancement. The producer has ____ power. a.referent b.expert c.coercive d.legitimate e.reward

e.reward

A group assembled for a short-term project. There were six adults and three teenagers. The formal structure was one leader and eight followers. As the role episodes progressed, it became clear from the words and actions of the group, that the teenagers did not need to speak to the group as much as the adults. The ____ role allowed the teenagers to speak less. a.perceived b.intrasender c.expected d.enacted e.sent

e.sent

A group created by an organization to accomplish a limited number of goals within a stated time is a(n) a.informal unit. b.interest group. c.functional group. d.quality circle. e.task group.

e.task group.