MGMT Exam Review 1

General Motors sold an auto parts company because profitability was low. The primary environmental dimension considered was (A) economic. (B) technological. (C) sociocultural. (D) political-legal. (E) domestic.

economic

Trees are a part of a country's (A) economic environment. (B) sociocultural environment. (C) infrastructure. (D) technological environment. (E) political-legal environment.

economic environment

Multiplex Cinemas is a theater with 14 viewing rooms. It employs 50 people. Using the systems theory, it would be classified as (A) an entropic system. (B) a subsystem. (C) either a system or a subsystem depending on the frame of reference. (D) either an open or a closed system depending on the frame of reference. (E) a closed system.

either a system or a subsystem depending on the frame of reference.

A manager who wants to use the principles of scientific management will (A) emphasize time and motion studies. (B) need a deep understanding of worker needs and feelings. (C) not be required to closely supervise his or her subordinates. (D) never actually increase worker productivity. (E) not have to carefully select and train his or her employees.

emphasize time and motion studies

The National Football League Players Association agreed to a salary cap. This is an example of how the (A) culture affects employees. (B) employees and organization treat other economic agents. (C) organization treats the employees. (D) employees treat the organization. (E) code of ethics affects employees.

employees treat the organization

Workers who purchase company stock have a dual role in the internal environment as (A) employees, board of directors. (B) shareholders, board of directors. (C) shareholders, strategic partners. (D) employees, owners. (E) monitors, owners.

employees, owners

The oil-exporting countries present mixed models of all of the following EXCEPT (A) resource allocation. (B) property ownership. (C) infrastructure development. (D) political stability. (E) energy revenue.

energy revenue

Many organizations now have units that monitor a host of magazines and newspapers looking for stories that may have an impact on the organization. These units are (A) a form of management information system. (B) engaged in boundary spanning. (C) a type of organization control. (D) engaged in environmental scanning. (E) engaged in strategic planning.

engaged in environmental scanning

One of the basic frameworks used to describe how environments affect organizations is (A) influence group pressure. (B) environmental change and complexity. (C) regulatory pressure. (D) situational diversity. (E) regulatory contingency.

environmental change and complexity

Laws that deal with how agrichemical companies dispose of hazardous wastes are examples of (A) consumer protection regulation. (B) fair labor practice. (C) environmental protection regulation. (D) safety and health regulation. (E) legislative intervention.

environmental protection regulation

The process of actively monitoring the environment through activities such as reading and observation is called (A) being socially responsible. (B) environmental scanning. (C) alliance creation. (D) informational management. (E) a strategic response.

environmental scanning

Fast food chains make headlines when someone claims to find body parts or foreign objects in their food. The claims are usually false, but they increase the industry's (A) environmental turbulence. (B) environmental homogeneity. (C) competitive rivalry. (D) threat of new entrants. (E) boundary spanning.

environmental turbulence

The Northeast region of the U.S. experienced flooding from Hurricane Irene. This is an example of (A) environmental turbulence. (B) environmental homogeneity. (C) competitive rivalry. (D) the threat of new entrants. (E) boundary spanning.

environmental turbulence

Which of the following is NOT an example of an informal approach to social responsibility? (A) Whistle-blowing procedures (B) Ethical compliance (C) Leadership practices (D) The organization culture (E) Treatment of whistleblowers

ethical compliance

____ is the extent to which an organization and its members follow basic moral and legal standards of behavior. (A) Legal compliance (B) Ethical compliance (C) Evaluative compliance (D) Philanthropic giving (E) Rational compliance

ethical compliance

Which of the following is NOT an example of a formal approach to social responsibility? (A) Legal compliance (B) Ethical compliance (C) Evaluative compliance (D) Philanthropic giving (E) Ethics committee

evaluative compliance

Opponents to the maquiladoras concept are most critical of its (A) high production cost. (B) exploitation of human resources. (C) legality. (D) waste of raw materials. (E) high transportation costs.

exploitation of human resources

United States farmers are the biggest producers of corn. China's demand for corn has increased. The U.S. is a corn ____. (A) importer (B) direct investor (C) global sourcer (D) exporter (E) joint venturer

exporter

Traditionally, experts have suggested a three-step model for applying ethical judgments to situations that may arise during the course of business activities. The first step is to (A) gather the relevant factual information. (B) appoint an ombudsman. (C) locate a mediator. (D) determine what is lacking in the organization culture. (E) determine the most appropriate moral values.

gather the relevant factual info

The ____ businesses has increased diversity in many organizations. (A) service-orientation of (B) use of social media by (C) globalization of (D) social responsibility by (E) ethics of

globalization of

A disadvantage of importing/exporting is (A) inflexibility. (B) competition. (C) shared ownership. (D) complexity. (E) government restriction.

government restriction

Which of the following statements BEST describes the human relations view of management? (A) U.S. productivity exceeds that of any other country. (B) Highly paid workers will be more productive. (C) Groups are NOT as productive as the same number of individuals working independently. (D) Happy workers are productive workers. (E) Minorities and women are equally productive to white males.

happy workers are productive workers

The degree of ____ is the extent to which the organizational environment is relatively simple or complex. (A) change (B) uncertainty (C) environmental turbulence (D) homogeneity (E) tangibility

homogeneity

A(n) ____ strategy requires little initial investment, is heavily regulated, and provides little opportunity to modify products for local conditions. (A) importing/exporting (B) licensing (C) joint venture (D) global sourcing (E) direct investment

importing/exporting

Which of the following is the least intense level of international business strategy? (A) Importing/exporting strategy (B) Joint venture (C) Licensing strategy (D) Direct investment (E) Global sourcing

importing/exporting strategy

Blogs are used by companies to post customer feedback. This is a method of environmental scanning and (A) information management. (B) strategic response. (C) direct influence. (D) organic organization design. (E) organization culture modification.

information management

Satellites, shipping ports, railroads, and airports are part of a nation's (A) natural resources. (B) political system. (C) cultural environment. (D) infrastructure. (E) technological environment.

infrastructure

Julie is responsible for her company's military veteran mentor program. She will have to operate in the ____ environment. (A) internal (B) political-legal (C) task (D) general (E) economic

internal

A(n) ____ business is one that is primarily based in a single country but that acquires some meaningful share of its resources and/or revenues from other countries. (A) international (B) domestic (C) multinational (D) intercontinental (E) global

international

American Eagle is a regional airline that flies in the United States and Canada. It is an example of a(n) ____ business. (A) international (B) domestic (C) multinational (D) intercontinental (E) global

international

eBay is based in San Jose. Buyers and sellers on the site are located around the world. eBay is a(n) ____ business. (A) international (B) domestic (C) multinational (D) intercontinental (E) global

international

The extent to which an organization is affected by or involved in businesses in other countries refers to its (A) political-legal dimension. (B) economic environment. (C) international dimension. (D) sociocultural dimension. (E) general environment.

international dimension

The founder of an interior decoration firm has a reputation for being open and trustworthy in dealing with his employees. They feel free to talk to him about any problems they have. He has strong ____ skills. (A) functional (B) conceptual (C) technical (D) interpersonal (E) diagnostic

interpersonal

____ justice relates to the degree of fairness people see in how they are treated by others in their organization. (A) Organizational (B) Distributive (C) Procedural (D) Interpersonal (E) Informational

interpersonal

Which of the following statements about interpersonal skills is TRUE? (A) Interpersonal skills are most important for top-level managers. (B) Interpersonal skills are most important for middle-level managers. (C) Interpersonal skills are most important for first-line managers. (D) Interpersonal skills are used by technical personnel, not managers. (E) Interpersonal skills are important at all organizational levels.

interpersonal skills are important at all organizational levels.

According to the science of management, management tasks should be approached in all of the following ways EXCEPT (A) rational. (B) logical. (C) objective. (D) systematic. (E) intuitive

intuitive

An organization design that is mechanistic (A) operates in an uncertain environment. (B) uses few standard operating procedures. (C) gives its managers considerable discretionary decision-making power. (D) is characterized by formal and rigid relationships. (E) None of these choices

is characterized by formal and rigid relationships

Achieving organizational goals efficiently and effectively (A) is necessary to make logical decisions. (B) is not necessary for successful management but is desirable. (C) ensures that all employees will work cohesively. (D) rarely occurs in private sector organizations. (E) is the primary purpose of the management process.

is the primary purpose of the management process.

Which of the following is one of the limitations of the quantitative management perspective? (A) It is especially difficult to apply to most organizations. (B) It cannot fully explain or predict the behavior of people in organizations. (C) It is mathematically unsophisticated. (D) Its models require only realistic assumptions. (E) Its models require only founded assumptions.

it cannot fully explain or predict the behavior of people in organizations

Contributions of the behavioral management perspective include all of the following EXCEPT (A) It challenged the view that employees are tools (B) It furthered the belief that employees are valuable resources. (C) It provided important insights into motivation and group dynamics. (D) It focused managerial attention on motivation and group dynamic processes. (E) It challenged the complexity of individual behavior and made predictions of that behavior.

it challenged the complexity of individual behavior and made predictions of that behavior.

Which of the following statements describes the inherent strength in the quantitative management theory? (A) It provides numerous decision-making tools and techniques. (B) It has realistic assumptions that permit close approximations of organizational processes. (C) It has allowed accurate modeling of individual behaviors and attitudes. (D) It enhances development of other management skills. (E) None of these choices

it provides numerous decision-making tools and techniques.

Bernard Madoff defrauded clients out of millions of dollars. The probability that Madoff's employees have high ethical behavior is minimal due to (A) a national culture that values ethical behavior. (B) its top management fostering an inappropriate culture. (C) a legal environment that prohibits unethical practices. (D) an economic environment conducive to ethical practices. (E) its low-pressure competitive environment.

its top management fostering an inappropriate culture

A(n) ____ strategy involves a partnership with a long-term commitment that can be used to acquire new technology and information. (A) direct investment (B) joint venture (C) licensing (D) importing/exporting (E) pure domestic

joint venture

The norm of ____ means determining whether the act is consistent with what most people would see as fair. (A) caring (B) justice (C) rights (D) virtue (E) utility

justice

The cultural challenges of international management include (A) natural resources. (B) the infrastructure. (C) government stability. (D) language. (E) All of these choices

language

Chester Barnard, former president of New Jersey Bell Telephone Company, made notable contributions to management regarding (A) individual job efficiency. (B) legitimate authority. (C) management processes. (D) dynamic organizations. (E) individual rights and liberties.

legitimate authority

The National Football League and team owners allow shirts, hats, blankets, and many other products to be sold with team logos on them. The teams and league get a percentage of the sale. The teams have chosen to use a(n) ____ strategy to generate more income. (A) joint venture (B) licensing (C) direct investment (D) exporting (E) global involvement

licensing

The National Organization of Women works to influence legislators to support NOW's positions. NOW is a (A) political action committee. (B) government stakeholder. (C) public regulator. (D) lobbyist. (E) multinational corporation.

lobbyist.

Which of the following is NOT a reason for using a licensing agreement as a means of entering international business? (A) Low levels of risk (B) High domestic production costs (C) Government regulation (D) Increased/extended profitability of technology (E) Excessive transportation costs

low levels of risk

The Blue Rooster is a bakery. It sells 12 flavors of bread, made fresh daily. Some types of dough require time to rise. If they are handled too soon or too late the texture and flavor is ruined. The importance of scheduling indicates that The Blue Rooster should adopt the ____ perspective. (A) organizational behavior (B) scientific management (C) administrative management (D) management science (E) systems management

management science

When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance, it is drawing on (A) scientific management. (B) administrative management. (C) management science. (D) TQM. (E) the contingency approach.

management science

Which school of management thought would be most useful to a restaurant with pizza delivery that wanted to determine the most efficient routes for each of its drivers to follow? (A) Organizational behavior (B) Scientific management (C) Administrative management (D) Management science (E) Systems management

management science

Which of the following statements about legal compliance is TRUE? (A) Legal compliance also guarantees ethical compliance. (B) Despite the name, legal departments are not usually involved with legal compliance issues. (C) Top management usually retains management of legal compliance issues. (D) Legal compliance is usually handled by a committee of managers from various functional areas. (E) Managing legal compliance is usually delegated to the appropriate managers.

managing legal compliance is usually delegated to the appropriate managers

Which of the following statements can be used to explain the growth of international business? (A) Many countries in Europe and Asia were devastated after World War II and had to be rebuilt. (B) The postwar population boom decreased demand for products. (C) Changes in cultural traditions made the rest of the world open to all of the products made in the United States. (D) Infrastructures in Europe and Asia remained sound in spite of World War II. (E) All of these choices

many countries in Europe and Asia were devastated after world war II and had to be rebuilt.

Dollar Thrifty told Hertz and Avis Budget to submit their best and final proposals. In the end Dollar Thrifty combined with one of the companies in a(n) (A) acquisition by Hertz. (B) merger. (C) joint venture. (D) acquisition by Avis Budget. (E) strategic alliance.

merger

When two or more firms combine to form a new firm, it is called a(n) (A) takeover. (B) acquisition. (C) merger. (D) organic design. (E) mechanistic design.

merger

The Army uses aircraft simulators to train helicopter pilots, which decreases fuel consumption, helicopter maintenance, storage requirement, and air traffic control congestion. It also improves safety. This is an example of (A) scientific management. (B) administrative management. (C) operations management. (D) behavior perspective. (E) classical perspective.

operations management

The Nation Football League executives shorted unrestricted free agency requirements from six seasons to four, which gave individual players greater mobility and negotiating power. This is an example of how the (A) culture affects employees. (B) employees and organization treat other economic agents. (C) organization treats the employees. (D) employees treat the organization. (E) code of ethics affects employees.

organization treats the employees

Competitors are BEST described as (A) organizations that compete with other organizations for resources. (B) the people or organizations that purchase the firm's products. (C) the people or organizations that supply resources to the firm. (D) environmental units that attempt to control an organization's response to actions. (E) None of these choices

organizations that compete with other organizations for resources

When a local manager is given autonomy and responsibility in dealing with job design, he or she has freedom in global (A) planning and decision making. (B) organizing. (C) leading. (D) controlling. (E) None of these choices

organizing

Judith Cruz, the executive director of the Treasure Coast Food Bank, had a logistics problem. She contacted Wal-Mart to ask for management advice. Members from Wal-Mart's distribution team arrived at the food bank, helping it improve its warehousing, sorting, and routing, to allow more food deliveries per week. The food bank went from serving 42,000 meals per week to more than 100,000 meals. Cruz says the advice provided by Wal-Mart would have cost hundreds of thousands of dollars if contracted with a management consulting firm. This is an example of (A) philanthropic giving. (B) legal compliance. (C) organization culture. (D) ethical compliance. (E) social compliance.

philanthropic giving

After September 11, 2001, many companies moved uptown or to the suburbs. This is an example of change in the (A) culture. (B) physical work environment. (C) task environment. (D) external environment. (E) general environment.

physical work environment

A U.S. recording company that wanted to take advantage of the fact that European teens love everything American would find it difficult to get its music played on French radio stations. French stations are required to play at least 40 percent French-made music. This requirement indicates one way that the ____ environment challenges international management. (A) technological (B) cultural (C) political-legal (D) economic (E) natural

political-legal

The Dodd-Frank Wall Street Reform and Consumer Protection Act is legislation that creates more regulation of the finance markets. This is an example of the ____ dimension. (A) internal (B) political-legal (C) task (D) sociocultural (E) economic

political-legal

The Patient Protection and Affordable Care Act (PPACA, or Obamacare) requires individuals to obtain health insurance. This is an example of the ____ dimension. (A) internal (B) political-legal (C) task (D) sociocultural (E) economic

political-legal

The relationship between business and government is part of the ____ dimension. (A) internal (B) political-legal (C) task (D) sociocultural (E) economic

political-legal

When a deep water oil rig exploded in the Gulf of Mexico, the Obama administration initially imposed a moratorium on deep water drilling. This is an example of the ____ dimension. (A) internal (B) political-legal (C) task (D) sociocultural (E) economic

political-legal

The first mall in Mumbai, India was successful. Builders proceeded to construct three more right away. However, they have more than 50% vacancies because they lack customers. The builders failed to properly account for which challenge of operating in developing countries? (A) Underdeveloped infrastructure (B) Stagnant political policies (C) Firms have to invest heavily in distribution systems (D) Firms have to train consumers how to use their products (E) Potential consumers' lack of wealth

potential consumers' lack of wealth

People in the United States, Israel, and Ireland are likely to question their supervisors. This is referred to as a(n)____ orientation. (A) individualistic (B) power respect (C) aggressive goal behavior (D) power tolerant (E) collective

power tolerant

A firm is taking a(n) ____ stance when it actively looks for ways to benefit society as well as meeting its obligations and responding to requests. (A) reactive (B) obstructionist (C) proactive (D) accommodative (E) defensive

proactive

Judith Cruz, the executive director of the Treasure Coast Food Bank, had a logistics problem. She contacted Wal-Mart to ask for management advice. Members from Wal-Mart's distribution team arrived at the food bank, helping it improve its warehousing, sorting, and routing, to allow more food deliveries per week. The food bank went from serving 42,000 meals per week to more than 100,000 meals. This is an example of the ____ approach to social responsibility. (A) reactive (B) obstructionist (C) proactive (D) accommodative (E) defensive

proactive

Sealed Air packages food, which preserves it and leads to less waste. Sealed Air launched an initiative in China to package chicken, because more than half of the chicken there spoils before consumption. Sealed Air's initiative focuses on an untapped market and is an example of the a(n)____ stance toward social responsibility because it helps the environment, farmers, and consumers of China. (A) reactive (B) obstructionist (C) proactive (D) accommodative (E) participative

proactive

The Siemens Foundation uses money to support and promote the importance of math, science, and technology education. It is taking a(n) ____ approach to social responsibility. (A) obstructionist (B) defensive (C) accommodative (D) proactive (E) reactive

proactive

The maker of Wrigley chewing gum funded a $10 million ad campaign aimed at getting African Americans to use doctors for regular healthcare maintenance instead of only when they are sick. Wrigley is taking a(n) ____ approach to social responsibility. (A) proactive (B) offensive (C) defensive (D) participative (E) accommodative

proactive

When Girl Scouts sell cookies at Shop Rite, they are given a place to stand. When they sell at Wal-Mart the company eventually donates to their troop. Target does not allow any Girl Scout to sell cookies in front of stores. Wal-Mart is an example of the ____ stance. (A) reactive (B) obstructionist (C) proactive (D) accommodative (E) defensive

proactive

A college student was accused of sexual assault two years after the incident. He had to defend himself before a three person board without a lawyer or the ability to ask the accuser questions. The university expelled him. A lawyer then obtained the accuser's text messages from the evening in question that clearly showed consent and evidence of another consensual act with a second man later that night. The university said it followed the Obama administrations guidelines during the procedure and was maintaining the expulsion. The student was denied ____ justice. (A) organizational (B) distributive (C) procedural (D) interpersonal (E) informational

procedural

Older workers tend to do all of the following EXCEPT (A) be more stable. (B) have more experience. (C) make greater contributions to productivity. (D) require higher levels of insurance coverage and medical benefits. (E) provide more entrants to the labor force.

provide more entrants to the labor force

A(n) ____ is the most common form of trade restriction. (A) import tariff (B) export tariff (C) quota (D) embargo (E) maquiladoras

quota

According to the concept of managerial ethics, which of the following is NOT considered an economic agent? (A) Competitors (B) Suppliers (C) Unions (D) Regulatory agencies (E) Owners/stockholders

regulatory agencies

Chrysler Group, operated by Fiat, repaid $551 million in one quarter to the U.S. government for a loan provided during bankruptcy reorganization. Fiat's CEO was a(n) (A) disturbance handler. (B) liaison. (C) leader. (D) resource allocator. (E) entrepreneur.

resource allocator

One of the most common complaints emergency room visitors have is the long wait while watching the staff sit and do nothing. Which of the following management approaches can hospitals use to improve efficiency? (A) The classical perspective (B) Scientific management (C) Management science (D) Contingency theory (E) Administrative management

scientific management

USA Gymnastics has a relatively narrow focus, constant supply of young athletes, and consistent international competition. Its level of uncertainty is (A) complex/simple. (B) complex/stable. (C) dynamic/complex. (D) dynamic/stable. (E) simple/stable.

simple/stable

People in the U.S., Canada, and the Netherlands tend to believe that the person comes first. This refers to Hofstede's ____ orientation. (A) power (B) global (C) social (D) time (E) uncertainty

social

For more than a century, Americans moved from rural to metropolitan areas. Then in the 1950s, Americans made a mass exit from the city to the suburbs. Now many of these suburb dwellers are moving back to the rural areas. They are developing micropolitan areas, which offer many of the advantages of the metropolitan areas, but without the population crush, the traffic jams, and the high crime rates. This trend affects the location of many businesses and is part of the ____ dimension in which they operate. (A) internal (B) political-legal (C) task (D) sociocultural (E) economic

sociocultural

Some consumers are willing to pay thousands of dollars for plastic surgery in an attempt to gain an advantage over others. This is an example of the ____ dimension. (A) internal (B) political-legal (C) task (D) sociocultural (E) economic

sociocultural

When Catherine, Duchess of Cambridge started wearing pantyhose, sales in the UK increased 85%. That is an example of which environment? (A) Task (B) Political-legal (C) Sociocultural (D) Technological (E) Economic

sociocultural

The ____ is the portion of an organization's environment that deals with morals, values, and demographic characteristics. (A) sociocultural element of the task environment (B) political-legal element of the general environment (C) political-legal element of the task environment (D) organization's internal environment (E) sociocultural element of the general environment

sociocultural element of the general environment

The death of Farrah Fawcett to anal cancer opened discussions that previously were taboo in the U.S. This is an example of change in the (A) political-legal element of the general environment. (B) sociocultural element of the general environment. (C) competitor element of the task environment. (D) partner element of the task environment. (E) customer element of the task environment.

sociocultural element of the general environment

Exxon is expanding its international operations. It needs to consider all of the following challenges EXCEPT (A) property ownership rights. (B) infrastructure. (C) government regulation. (D) cultural differences. (E) stagnant work environment.

stagnant work environment

A(n) ____ is two or more companies that work together in joint ventures. (A) interest group (B) cooperative (C) board of directors (D) strategic alliance (E) task force

strategic alliance

McDonalds operates restaurants in airports around the world. The agreement between McDonalds and the airports is a(n) (A) global sourcing agreement. (B) strategic alliance. (C) global business. (D) exporting agreement. (E) direct investment.

strategic alliance

Rest stops in New Jersey have Burger King restaurants. The NJ Transit Authority and Burger King use a(n) ____ strategy. (A) importing/exporting. (B) licensing. (C) outsourcing. (D) direct investment. (E) strategic alliance.

strategic alliance

Which of the following statements is NOT characteristic of strategic alliances as an element of the task environment? (A) Strategic alliances work together in joint ventures and other similar arrangements. (B) Strategic alliances increase the risk of losing sensitive information. (C) Strategic alliances increase organizational exposure to economic risk. (D) Companies join strategic alliances to gain expertise that they may lack. (E) Many companies in strategic alliances have multinational partners.

strategic alliances increase the risk of losing sensitive info

When KFC wanted to enter the Japanese market, it contacted Mitsubishi, one of Japan's largest poultry producers. Mitsubishi provided an understanding of Japanese culture and some of the financing, while KFC provided the rest of the financing and its franchising expertise. The activities of KFC and Mitsubishi took place in the ____ component of the task environment. (A) sociocultural (B) strategic partners (C) suppliers (D) competitors (E) economic

strategic partners

A new animated children's show does not even get presented to executives unless the merchandising is lined up. The executives are looking for a(n) (A) open system. (B) closed system. (C) subsystem. (D) synergy. (E) entropy.

synergy

Fortis Healthcare Ltd. bought 10 private hospitals in India from Wockhardt Hospitals Ltd. The purchase expands Fortis' operations in India. What was Fortis hoping to gain by the interaction of these new businesses and its existing business? (A) Synergy (B) Closed system inversion (C) Entropy (D) Subsystem enhancement (E) Open system conversion

synergy

Harley-Davidson puts its brand on everything from motorcycles to toys and clothes. It is benefiting from (A) equifinality. (B) synergy. (C) entropy. (D) a closed system. (E) subsystem interdependence.

synergy

Newspaper circulation had been declining for years. TLC cable station aired the show Extreme Couponing that shows cutting coupons from newspaper advertisements. Suddenly demand for newspapers changed course. Newspapers are benefiting from the ____ created by retailers putting coupons in the advertisements. (A) synergy (B) closed system inversion (C) entropy (D) subsystem enhancement (E) open system conversion.

synergy

TransAmerica Business is a consulting firm. When hired for a job, the company has financial auditors, tax experts, management consultants, computer experts, and legal staffers who can work together to solve whatever problems face the hiring firm. This team approach to problem solving is an example of ____ at work. (A) equifinality (B) synergy (C) entropy (D) a closed system (E) subsystem interdependence

synergy

When one firm buys out another because it is thought that the two firms will complement each other in such a way that the output of the combined firms will be greater than the sum of the current individual outputs of the two companies, the managers are counting on (A) synergy. (B) closed system inversion. (C) entropy. (D) subsystem enhancement. (E) open system conversion.

synergy

____ help managers integrate and enlarge their understanding of the three principal schools of management thought. (A) Administrative management and scientific management (B) Systems theory and contingency theory (C) The human relations movement and organizational behavior (D) Management science and operations management (E) Scientific management and bureaucratic management

systems theory and contingency theory

Conceptual skills enable managers to (A) take an overall view of how the parts of the organization interrelate and to think strategically. (B) solve detailed problems for their subordinates. (C) understand, interact with, and communicate effectively with others in the organization. (D) correctly diagnose organizational problems. (E) None of these choices

take an overall view of how the parts of the organization interrelate and to think strategically

Germany is a mature market economy. One major problem GE expected to face when it began operating in Germany was (A) cultural barriers. (B) fluctuations in political relations. (C) taking market share from established firms. (D) government regulation of trade. (E) an underdeveloped infrastructure.

taking market share from established firms

McAfee announced the detection of electronic spying by a foreign nation on the International Olympic Committee before the Olympics. This is part of the ____ environment of the IOC. (A) legal (B) sociocultural (C) technological (D) political (E) economic

technological

The ____ dimension refers to the methods available for converting resources into products and services. (A) task (B) sociocultural (C) technological (D) political (E) economic

technological

Twenty years ago most business failures were attributed to poor inventory management. Today point-of-sales terminals are used at the checkout counters of most retail stores. These terminals allow retailers to know what is selling, to see what needs to be reordered, and to better satisfy customers while not over investing in inventory. Point-of-sales terminals have greatly influenced how retailers interact with the ____ dimension of the general environment. (A) task (B) sociocultural (C) technological (D) political (E) economic

technological

When HTC offered the first cell phone with a button dedicated to Facebook, it was responding to changes in the ____ environmental dimension. (A) economic (B) technological (C) international (D) political-legal (E) domestic

technological

All of the following are included in the task environment EXCEPT (A) competitors. (B) technology. (C) labor unions. (D) customers. (E) strategic allies.

technology

____ is(are) part of an organization's general environment. (A) Competitors (B) Owners (C) Partners (D) Unions (E) Technology

technology

In Major League Baseball, the Cardinals were accused of hacking into the Astros computer system to steal information. The former General Manager of the Cardinals now worked for the Astros. The Cardinals had a log of past passwords used by the GM, which enabled front office executives to enter the Astros' system. The FBI investigated the incident. This is an example of ethical issues with ______. (A) technology (B) leadership (C) organizational stakeholders (D) corporate governance (E) technology and leadership

technology and leadership

Which of these is NOT a reason for increasing diversity and multiculturalism? (A) Changing demographics (B) Competitive Advantage (C) Legislative and judicial decisions (D) Terrorism (E) Globalization

terrorism

Howard Weaver manages MacLean Insurance Agency. An employee observed that Weaver acted like a Theory X manager. That would mean that Weaver believes (A) that people prefer to be directed. (B) in the contingency approach to management. (C) in the importance of TQM. (D) that people are committed to goals. (E) that people naturally seek out work.

that people prefer to be directed

Operations management is concerned with (A) the application of various processes and systems used by an organization. (B) systems created to store and provide information for managerial decision making. (C) the scientific analysis of the work elements of a job. (D) the development of mathematical and statistical tools and techniques for managerial decision making. (E) None of these choices

the application of various processes and systems used by an organization

Any effort to enhance an organization's ethical behavior must begin with (A) the appointment of an ombudsman. (B) a review of the internal environment. (C) the development of a formalized code of ethics. (D) a modification of the ethical codes of employees who interact with stakeholders. (E) the support of top management.

the support of top management

The University of Michigan rented the stadium to a couple, both graduates, for their wedding on the fifty yard line. The couple said it was a dream come true. This is an example of (A) the treatment of the organization by the individual (B) organization culture. (C) the treatment of other agents by the organization. (D) the organizational environment. (E) the treatment of employees by the organization.

the treatment of other agents by the organization

Which of the following describes what has occurred in international business from 1960-2000? (A) Although still increasing, international trade has grown at a slower rate since 1980. (B) The volume of international trade increased more than 3000 percent. (C) U.S. investment overseas has been on the decline for the past two decades. (D) The majority of the world's largest firms are firms with headquarters inside the United States. (E) All U.S. firms still earn the majority of their sales and profits in the United States.

the volume of international trade increased more than 3000 percent

What do a market research firm, Kelly Temporary Services, BusinessWeek magazine, and Citicorp Bank all have in common? (A) They all part of the sociocultural dimension of the task environment. (B) They are all part of the general environment. (C) They are all kinds of regulators. (D) They are all examples of interest groups. (E) They are all suppliers.

they are all suppliers

Which of the following represents a major shortcoming associated with the implementation of codes of ethics and ethics training programs? (A) They often fail to help people deal with the consequences of their actions. (B) Usually, they are not very comprehensive in coverage. (C) Usually, they are too complicated. (D) They often fail to give specific guidance about what is ethical. (E) They are often given only lip service by middle management.

they often fail to help people deal with the consequences of their actions

Ken and Jan Robelot have started an organiation to sell Kenny's Cajun Popcorn, a peppery flavored popcorn. The startup process for this organization included: (A) deciding on a product to make. (B) identifying potential competitors for the flavored popcorn. (C) finding an initial location in which to house the organization. (D) making financial arrangements to order supplies. (E) All of these choices

All of these choices

Which of the following is an example of an organization? (A) The Department of Education (B) Princeton University track team (C) Starbucks (D) Swoopo, online auction site (E) All of these choices

All of these choices

The ____ is not a government regulatory agency. (A) Securities and Exchange Commission (B) Federal Aviation Administration (C) Federal Communications Commission (D) American Civil Liberties Union (E) Environmental Protection Agency

American civil liberties union

The Sarbanes-Oxley Act requires the ____ to vouch for the truthfulness and fairness of the firms' financial disclosures. (A) CEO (B) CFO (C) COO (D) CEO and CFO (E) CEO, CFO, and COO

CEO, CFO, and COO

Which of the following is NOT an activity associated with the management function of leading? (A) Trying to get employees to produce at high levels (B) Settling a dispute between two shifts of workers (C) Praising workers who show improved performance (D) Informing employees of corporate goals for next year (E) Checking on the quality of finished products

Checking on the quality of finished products.

A law firm actually billed the mother of an employee who died almost $20,000 for work that was required to settle the son's pending cases. The organization considers itself to be more important than the individual. This example deals with one of the drawbacks to the use of the ____ perspective of management. (A) human resource (B) behavioral (C) classical (D) contingency (E) industrial psychology

Classical

Sanjay recognizes a need to reorganize his company from geographic regions into customer focused divisions. What skills is he using? (A) Technical (B) Conceptual (C) Human (D) Organizational (E) Operational

Conceptual

Which of the following statements characterizes the thinking that emerged from the Hawthorne studies? (A) If jobs are properly designed and proper incentives provided, predictable results will follow. (B) Workers will perform their jobs as they are told to and will maximize their output so as to increase their pay. (C) Concern for the worker will lead to greater worker satisfaction, which will then lead to increased output. (D) Workers generally dislike work and need to be closely supervised to ensure adequate productivity. (E) People are motivated primarily by money.

Concern for the worker will lead to greater worker satisfaction, which will then lead to increased output.

Edward Bingaman was overheard telling one of his friends, "You always think there is one way to solve a problem. It just doesn't work that way. You have to use your head and try different approaches under different circumstances." What management theory is Bingaman advocating? (A) Systems theory (B) Organizational behavior (C) Administrative management (D) Quantitative management (E) Contingency theory

Contingency theory

Editors at publishing companies monitor content for quality and accuracy. They are engaged in: (A) planning. (B) controlling. (C) leading. (D) organizing. (E) discriminating

Controlling

Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO chooses to charge readers for online content. The CEO is engaged in: (A) planning. (B) organizing. (C) leading. (D) controlling. (E) decision making.

Decision making

____ skills enable a manager to visualize the most appropriate response to a situation. (A) operational (B) knowledge (C) conceptual (D) technical (E) diagnostic

Diagnostic

According to Barnard's theory, managers ultimately get their authority from their job titles. (A) True (B) False

False

Administrative management focuses on the jobs of administrative assistants. (A) True (B) False

False

Blowing your own horn is the disclosure by an employee of the illegal or unethical conduct on the part of others within the organization. (A) True (B) False

False

Bonnie Babson holds the title of plant manager of the Green Tree Manufacturing company. She is likely a first-line manager. (T/F)

False

Companies operating in only one country have no international dimension. (A) True (B) False

False

Conceptual skills are more important to first line managers than to managers at other levels of the organization. (T/F)

False

Diversity is an absolute phenomenon that specifies that a group or organization is or is not diverse. (A) True (B) False

False

Diversity may be reflected along numerous dimensions, but most managers tend to focus on age, gender, and ethnicity, but not physical abilities and disabilities. (T/F)

False

Dumping is selling items for more than fair market value. (A) True (B) False

False

Efficient managers make the right decisions and successfully implement them. (T/F)

False

Ethics are cultural beliefs about whether behavior, actions, or decisions are right or wrong. (A) True (B) False

False

France has a relatively low level of government ownership among the market economies. (A) True (B) False

False

Geert Hofstede identified five fundamental differences that can be used to characterize people in different cultures. They are time, power, age, race, and gender. (A) True (B) False

False

If american airlines was to eliminate drink service on its flights, outlining and following such a strategy would be the responsibility of the organizing function of management. (T/F)

False

If you were to study every management book, you could then step into a top management position and immediately be effective. (T/F)

False

In its current stage of development, quantitative management is able to accurately model even such complex processes as human behavior. (A) True (B) False

False

Informational justice relates to the degree of fairness people see in how they are treated by others in their organization. (A) True (B) False

False

Michael E. Porter's five competitive forces are competitors, customers, suppliers, strategic partners, and regulators. (A) True (B) False

False

One way the government regulates or tries to influence businesses is by using political action committees. (A) True (B) False

False

Packaging for rice should be green because all countries think green is healthy. (A) True (B) False

False

People who exhibit short-term outlook behaviors tend to place a high premium on material possessions, money, and assertiveness. (A) True (B) False

False

Political stability in the Middle East makes it a less risky place to conduct business. (A) True (B) False

False

Pragna is in charge of a call center. she is always at her desk and ready to start work at 8am, and she never leaves before 5pm. The people who work for her have noticed this pattern, and they model their attendance behavior after her. Pragna's actions are part of the monitor role as defined by Mintzberg. (T/F)

False

Procedural justice refers to people's perceptions of the fairness with which rewards and other valued outcomes are distributed within the organization. (A) True (B) False

False

Scientific management focuses specifically on the development of scientific models. (A) True (B) False

False

Scientific management is conceptual and easily adapted to top-level management. (A) True (B) False

False

The approaches to management that try to find the one best way to solve a management problem are called contingency approaches. (A) True (B) False

False

The board of directors is responsible for acting in the best interest of executives. (A) True (B) False

False

UPS can follow drivers' movements through GPS, which is an example of the use of management techniques derived from behavioral management. (A) True (B) False

False

Westerman is an American company that makes cylindrical steel containers used to safely ship uranium. A Westerman executive is accused of bribing Russian officials to win contracts. This would be illegal in the U.S., but is permissible in Russia. (A) True (B) False

False

When Tom testifies before Congress about his company's philanthropic support for math and science education, he is fulfilling the disseminator role. (T/F)

False

When used in the task environment, the term competitor is limited to a firm that competes with another for customers. (A) True (B) False

False

Which of the following buyers would have the greatest ability to influence suppliers? (A) A student ordering a pizza (B) A student selecting a college or university. (C) A department store influencing fashion designers (D) Government negotiating the purchase of a helicopter for its army (E) Homemaker buying groceries at the supermarket

Government negotiating the purchase of a helicopter for its army

Which of the following is NOT one of the contributions of the classical perspective? (A) It laid the foundation for later developments in management theory. (B) It improved dynamic organizations. (C) It identified important management processes and functions. (D) It identified important management skills. (E) It focused attention on management as a valid subject of scientific inquiry.

It improved dynamic organizations

The manager of McCaffrey's grocery store has hired eight teenagers to help during the summer season. The teens were divided into two groups. One group is cashiers; the second group is stockers. When the manager meets with stockers to find out why their group is not stocking as quickly as was expected, she is engaged in which management function? (A) Planning (B) Controlling (C) Leading (D) Organizing (E) Coordinating

Leading

Who among the following was NOT associated with scientific management? (A) Mary Parker Follett (B) Lillian Gilbreth (C) Henry Gantt (D) Frederick Taylor (E) Harrington Emerson

Mary Parker Follett

Which two roles, when combined, make the manager a vital link in the organization's communication system? (A) Spokesperson and figurehead (B) Disseminator and liaison (C) Monitor and disseminator (D) Figurehead and disseminator (E) Spokesperson and monitor

Monitor and disseminator

One of the reasons so many Internet companies fail is due to a lack of standardized operating procedures. The companies' managements are afraid of stifling their creative employees by using a rigid structure with lots of rules and regulations. Instead employees are given few rules and allowed to use their own judgment when making decisions. What type of organization design would you find in most of these companies? (A) Mechanistic (B) Autocratic (C) Bureaucratic (D) Organic (E) Formalized

Organic

Many organizations allow employees to work remotely using technology. The organization saves money on real estate. This is a(n) ____ function of management. A) organizing (B) controlling (C) coordinating (D) leading (E) planning

Organizing

Top executives at BBT Corporation set the strategic direction for the firm at corporate headquarters. BBT's local managers are then informed of these strategies and given complete freedom to implement them. Which of the following management functions best describes the freedom provided local managers? (A) Planning (B) Organizing (C) Decision making (D) Leading (E) Controlling

Organizing

Robert Owen (1771-1858), a British industrialist, recognized the importance of the human aspect of production. Owen believed workers deserved all EXCEPT which of the following? (A) Respect and dignity (B) Paid time off (C) Good working conditions (D) Decent pay (E) Reduced hours

Paid time off

Advertising and subscription revenues at U.S. newspapers have been decreasing. A CEO sets a goal of stopping the decline. The CEO is engaged in: (A) organizing. (B) planning. (C) controlling. (D) leading. (E) communicating.

Planning

Which of the following correctly lists all of the basic management functions? (A) Decision making, controlling, leading, and coordinating (B) Planning, decision making, organizing, and controlling (C) Planning and decision making, leading, and organizing (D) Planning and decision making, organizing, leading, and controlling (E) Managing, leading, directing, staffing, and evaluating

Planning and decision making, Organizing, Leading, and Controlling

The general environment of organizations has all EXCEPT which dimension? (A) Economic (B) Technological (C) Sociocultural (D) Political-legal (E) Domestic

Political-legal

Which of the following is an activity associated with the management function of controlling? (A) Setting a goal to increase sales 25 percent next quarter (B) Arranging units in an organization according to function (C) Reviewing yesterday's production reports (D) Choosing between two alternative communication systems (E) Deciding to buy ten new robots to weld auto bodies

Reviewing yesterday's production reports

____ management focuses on the work of individuals. (A) Administrative (B) Behavioral (C) Human relations (D) Scientific (E) Contingency

Scientific

Plummer Construction has three employees. Bob, the owner, does design, ordering, and customer interface. Paul and Bobby do demolition and construction with Paul specializing in the detailed trim work and Bobby responsible for clean up. With which of the following management approaches do their actions most agree? (A) Management science (B) Contingency theory (C) Administrative management (D) The bureaucratic perspective (E) Scientific management

Scientific management

Rolf is in the business of making crowns, bridges, and dentures for dental use. It is a highly competitive business, and Rolf has decided he needs to improve efficiency. Which of the following management approaches would be of most help to Rolf in pursuing this goal? (A) Management science (B) Contingency theory (C) Administrative management (D) The bureaucratic perspective (E) Scientific management

Scientific management

Which of the following roles is categorized as informational? (A) Entrepreneur (B) Liaison (C) Leader (D) Spokesperson (E) Negotiator

Spokesperson

Nicole is learning to fly an Army helicopter. She is drawing mainly on her ____ skills. (A) technical (B) conceptual (C) human (D) organizational (E) operational

Technical

Many corporations have sophisticated security systems for information and employees. Which dimension of the organization's environment do these systems represent? (A) Technological element of the general environment (B) Internal environment (C) Economic element of the task environment (D) Technological element of the task environment (E) Economic element of the general environment

Technological element of the general environment

Which of the following statements about the classical perspective of management is FALSE? (A) The classical perspective of management laid the foundation for later management theory developments. (B) The classical perspective of management identified the key management processes. (C) The classical perspective of management prescribed action unique to each situation. (D) The classical perspective of management focused attention on management as a viable topic of scientific inquiry. (E) The classical perspective of management identified important management functions and skills

The classical perspective of management prescribed action unique to each situation

Many builders are using fiber-cement siding to build houses. This siding is best painted with a soy-based, environmentally friendly paint. Most paint is not biodegradable because it is made with petroleum solvents. A builder who decided to build a subdivision with 500 homes and paint each with the soy-based paint would be an example of which general area of social responsibility? (A) General social welfare (B) The natural environment (C) Legal compliance (D) The task environment (E) The internal cultural environment

The natural environment

Which of the following statements describes individuals engaged in management? A) The worker welds parts together. (B) The quality control employee inspects boxes of cake mix as they come off the line. (C) The auto repair worker changes the oil in a customer's car. (D) The plant manager has set an organizational goal of reducing plant waste by 5 percent during the next fiscal year. (E) All of these choices

The plant manager has set an organizational goal of reducing plant waste by 5% during the next fiscal year.

When entrepreneur Gene Reilly's dog couldn't drink water, he developed a canine sports drink, which he marketed and called Rebound. Which of the following is part of the general environment for Reilly's company? (A) Dog owners (B) The American Kennel Association (C) The company that supplies the plastic bottles in which the drink is sold (D) The lending institution that gave Reilly his start-up capital (E) The sociocultural belief that says it is all right for people to give dogs human characteristics

The sociocultural belief that says it is all right for people to give dogs human characteristics

Which of the following statements relative to the theory and practice of management is TRUE? (A) Academic theories have little application in business because they are not grounded in reality. (B) The value of theory is that it provides a systematic framework for management activities. (C) Theory is, by definition, very abstract and quite difficult to understand. (D) Managers never develop their own theories of how to run an organization. (E) Management theories tend to be mutually exclusive.

The value of theory is that it provides a systematic framework for management activities.

A corporate social audit is a formal and thorough analysis of the effectiveness of a firm's social performance. (A) True (B) False

True

A cross country running team is an example of an organization. (T/F)

True

A manager paying an employee less than he deserves, simply because the manager knows the employee cannot afford to quit or risk losing his job by complaining, might be considered unethical. (A) True (B) False

True

A manager who discriminates against a fifty year old man in hiring is exhibiting both unethical and illegal behavior. (A) True (B) False

True

According to contingency theory, management is more art than science. (A) True (B) False

True

An example of a physical resource is the drilling platform used by an oil company. (T/F)

True

At John Deere & Company, Tim starts lawnmowers to see that they meet John Deere's standards. Tim's job in the factory involves the controlling function. (T/F)

True

Chris Cadott sees an opportunity to increase sales of his company's new machinery be sending a salesperson to talk to a representative of the Iowa Agricultural Department. In this case Chris is engaging in the role of an entrepreneur. (T/F)

True

Communication skills help the manager listen to what others say and to understand the real meaning behind e-mails, letters, reports, and other written communication. (T/F)

True

Companies (such as Coca-Cola, Ford, and GE) maintain significant libraries on their corporate histories that show a sense of heritage and pride. (A) True (B) False

True

Few large businesses have grasped how to use social media to compete more effectively, but most would agree that social media can have a major impact on business. (A) True (B) False

True

Immigration into the United States is at its highest rate since 1910. (A) True (B) False

True

Janice is very concerned with worker morale, and she frequently surveys employees to determine their level of job satisfaction. She feels that people really want to work, to take more responsibility, and to make a contribution. Her approach reflects application of Theory Y. (A) True (B) False

True

Jeanne's department has the lowest production cost bc her people keep the scrap rate and direct labor costs low. From this info, we know her department is an efficient operation. (T/F)

True

Magna International Inc., a Canadian company, offered to buy Opel, a German company, from GM. This is an example of direct investment. (A) True (B) False

True

No organization is insulated from the effects of foreign markets and competition. (A) True (B) False

True

Not all parts of the external and internal environment are equally important for all organizations. (A) True (B) False

True

Open systems thinking tends to develop synergy in organizations. (A) True (B) False

True

Operations managers are concerned with creating and managing the systems that create an organizations products and services. (T/F)

True

Organizations influence their regulators through lobbying and bargaining. (A) True (B) False

True

Organizations themselves do not have ethics. (A) True (B) False

True

Organizations use boundary spanners, an information management technique, to respond to their environments. (A) True (B) False

True

Our government uses the tax codes to indirectly influence our behavior. (A) True (B) False

True

Pharmaceutical companies that advise viewers of their commercials to "ask your doctor about..." are engaging in direct influence. (A) True (B) False

True

Secrecy and confidentiality are major considerations in the relationship of the employee to the firm. (A) True (B) False

True

Stability can be viewed in two ways⎯as the ability of a given government to stay in power in the country and as the permanence of government policies toward business. A country that is stable in both respects is preferable because managers have a higher probability of successfully predicting how government will affect their businesses. (A) True (B) False

True

The Food and Drug Administration's focus on consumer-related concerns is a form of direct regulation. (A) True (B) False

True

The Internet is also seen as having the potential to play an important role in natural resource conservation, as many e-commerce businesses and transactions are reducing both energy costs and pollution. (A) True (B) False

True

The North Korean government is attempting to isolate citizens from outside influence. It is trying to create a closed system. (A) True (B) False

True

The concept of a management role is similar to the role an actor plays in a theatrical production. (T/F)

True

While managers strive to align their firms with the external environment, they must also remember that their own work is carried out within the internal environment of their firms. (A) True (B) False

True

William Wilson is in an apprenticeship program to learn the skills required to be an electrician. He will be learning technical skills. (T/F)

True

Which of the following is NOT a way in which the organizational context contributes to the use of unethical practices? (A) A manager becomes aware of an unethical practice, but allows it to continue. (B) Unethical activity is encouraged as long as it is in the best interests of the firm. (C) Rewards are provided to those who succeed at the cost of others. (D) An employee is promoted for finding a way around a legal regulation designed to protect the environment. (E) A manager decides to hire a relative to a position for which the relative is qualified.

a manager decides to hire a relative to a position for which the relative is qualified

Lifeguards at Water Works pool also teach swim lessons. If they miss a lesson, they do not get paid; instead the substitute instructor gets the money. This is a form of (A) increased efficiency. (B) a piecework pay system. (C) soldiering. (D) Theory X. (E) Theory Y.

a piecework pay system

People comprising an organization come from different backgrounds and locations and reflect different (A) values. (B) beliefs. (C) customs. (D) attitudes. (E) all of these

all of these

Someone's ethical standards are developed as a child in response to his or her (A) parents' and other adults' behavior. (B) peers. (C) religious beliefs. (D) parents' and other adults' behavior and peers. (E) All of these are correct

all of these are correct

An organization's general environment (A) includes a set of broad dimensions. (B) includes forces in its surroundings. (C) refers to the overall context of the environment. (D) is not necessarily associated with specific organizations. (E) All of these choices

all of these choices

Imagine that you are a manufacturer of athletic shoes. Within the organizational context, which of the following ethical behaviors can occur? (A) Government officials inspect employee working conditions. (B) Regulatory agents monitor the company's adherence to ADA regulations. (C) Competitor promotes a low-cost, well-made golfing shoe. (D) Each employee follows his or her own personal code of ethics. (E) All of these choices

all of these choices

Joshua is aware that his peers take office supplies home for personal use. To determine if behavior is ethical Joshua should determine (A) whether the act optimizes what is best for everyone. (B) whether the behavior respects the rights of the individuals involved. (C) whether the behavior is consistent with what he sees as being fair. (D) whether the behavior is consistent with people's responsibilities to each other. (E) All of these choices

all of these choices

Organizations directly influence their environment by (A) lobbying. (B) signing long-term contracts with suppliers. (C) lowering prices. (D) bargaining with labor unions. (E) All of these choices

all of these choices

Sociocultural forces (A) are the customs and values of the society within which the firm is operating. (B) are part of the general environment. (C) do not always follow national boundaries. (D) influence consumers' tastes and preferences. (E) All of these choices

all of these choices

The culture of an organization is often established by the (A) founder. (B) CEO. (C) president. (D) current management. (E) All of these choices

all of these choices

The primary economic agents of interest for an organization include (A) customers. (B) competitors. (C) supplies. (D) dealers. (E) All of these choices

all of these choices

The success of any culture to promote ethical behavior in a society depends on (A) a national culture that values ethical behavior. (B) top officials fostering an appropriate culture. (C) a legal environment that prohibits unethical practices. (D) an economic environment conducive to ethical practices. (E) all of these choices.

all of these choices

Which of the following does the text describe as a contemporary management challenge? (A) Managing diversity (B) Erratic economy (C) Employee privacy (D) Technology (E) All of these choices

all of these choices

Which of the following is a basic area of government regulation of business? (A) Consumer protection (B) Safety and health of employees (C) Safety and health of consumers (D) Environmental protection (E) All of these choices

all of these choices

Which of the following is an example of an economic challenge faced by international managers? (A) Government ownership of all property (B) Absence of natural resources (C) Lack of communication capabilities (D) Poor transportation system (E) All of these choices

all of these choices

Which of the following is an example of one of the basic mechanisms that organizations use to adapt to their environment? (A) Information management (B) Direct influence (C) Strategic response (D) Organization design and flexibility (E) All of these choices

all of these choices

Which of the following is an important factor in how the organization treats economic agents? (A) Competitors (B) Unions (C) Customers (D) Owners/stockholders (E) All of these choices

all of these choices

Which of the following is part of the organizational context in which ethical/unethical behaviors occur? (A) Organizational practices (B) The regulatory environment (C) The competitive environment (D) Personal ethical standards (E) All of these choices

all of these choices

Which of the following statements about medium-sized international business organizations is TRUE? (A) Many are still primarily domestic organizations. (B) They are much more selective about the markets they enter than are MNCs. (C) They depend more on international specialists to help them manage their foreign operations than do MNCs. (D) They tend to compete with foreign businesses in their own domestic market. (E) All of these choices

all of these choices

Which of the following statements about tariffs is TRUE? (A) Tariffs can be collected by the exporting country. (B) Tariffs can be collected by the importing country. (C) Tariffs are taxes collected on goods shipped across national borders. (D) Import tariffs are the most common kind of tariff used. (E) All of these choices

all of these choices

Which of the following statements would NOT describe a direct influence response to the organization's environment? (A) A power company sets up and advertises a safety watch program to help reduce crime in an inner-city neighborhood. (B) An industry council hires a lobbyist to represent it in Washington, D.C. (C) A firm develops new uses for its existing products. (D) An organization restructures itself from a mechanistic to an organic design. (E) A firm signs a long-term agreement with one of its suppliers.

an organization resturctures itself from a mechanistic to an organic design

When Pregna was a student she liked school, worked hard, and experienced success. As a high school teacher she assumed her students would feel the same way. A student observed that Pregna acted like a Theory Y manager. That would mean that Pregna (A) believes that people do not like to work. (B) is constantly directing a student that wants to avoid taking responsibility. (C) will often threaten her students to get them to work toward school goals. (D) believes that people naturally like work. (E) all of these choices depending on the situation.

believes that people naturally like work

Judith Cruz, the executive director of the Treasure Coast Food Bank, had a logistics problem. She contacted Wal-Mart to ask for management advice. Members from Wal-Mart's distribution team arrived at the food bank, helping it improve its warehousing, sorting, and routing, to allow more food deliveries per week. The food bank went from serving 42,000 meals per week to more than 100,000 meals. The partnership negates the argument against social responsibility that says (A) based on their legal status, organizations are technically prohibited from such activities. (B) such activity detracts from the basic mission society has given business. (C) social responsibility programs have the potential to create substantial conflicts of interest. (D) business executives lack the expertise to make decisions about social programs. (E) there is too much potential for the abuse of the power that corporations have already without adding to it.

business executives lack the expertise to make decisions about social programs.

Labor unions in the United States would like to see Congress pass domestic content laws that would require, for example, that all automobiles sold in the United States contain at least a specified percentage of parts that were manufactured in the United States. Such laws would fall under the heading of (A) import tariffs. (B) buy national legislation. (C) quotas. (D) export tariffs. (E) economic disincentives.

buy national legislation

The United States Department of Defense requires some weapon systems to be made by U.S. companies for national defense reasons. This is an example of (A) a quota. (B) an export restraint agreement. (C) nationalization. (D) buy national legislation. (E) None of these choices

buy national legislation

____ gives preference to domestic producers through content or price restrictions. (A) A maquiladora (B) Nationalization (C) Privatization (D) Buy national legislation (E) A boycott

buy national legislation

The skills necessary to become a successful manager usually are attained through (A) education. (B) experience. (C) watching films and videos of managers in action. (D) a combination of education and experience. (E) computer simulations and video training courses.

combination of education and experience

Ramon is a public relations manager. He manages the image of the company by responding to interview requests and promoting the good work the company and employees do. His most important skills are his ____ skills. (A) communication (B) decision-making (C) conceptual (D) technical (E) interpersonal

communication

The ability to both effectively convey ideas and information to others and effectively receive ideas and information from others is referred to as a(n) ____ skill. (A) communication (B) knowledge (C) conceptual (D) technical (E) interpersonal

communication

____ refers to the nature of the competitive relationship between dominant firms in an industry. (A) Power of suppliers (B) Threat of increased regulation (C) Competitive rivalry (D) Power of buyers (E) Threat of new entrants

competitive rivalry

Social media impact the amount of mail sent through the U.S. Postal Service. Social media is an example of ____. (A) competitors (B) suppliers (C) boards of directors (D) strategic partners (E) regulators

competitors

Which of the following statements is NOT one of the arguments offered in favor of social responsibility? (A) Corporations are citizens. (B) Corporations have ample resources. (C) Corporations lack expertise. (D) Corporations create problems and should help solve them. (E) All of these choices

corporations lack expertise

Which of the following represents an attempt to manage social responsibility by means of what the text calls ethical compliance? (A) Requiring top financial managers to ensure compliance with securities and banking regulations (B) Creating a committee to write a code of ethics or review proposals concerning selection and promotion (C) Donating money to fund public broadcasting or the performing arts (D) Consulting the legal department regarding the requirements of a particular statute (E) Making human resource managers responsible for complying with EEOC standards

creating a committee to write a code of ethics or review proposals concerning selection and promotion

In Japan, apples are very expensive and traditionally are presented as gifts. Each apples is grown with wrapping to prevent insects and to ensure perfect color. When Washington Apples wanted to export to Japan, it faced ____ barriers. (A) economic (B) political-legal (C) cultural (D) infrastructure (E) technological

cultural

Under U.S. law, it is illegal for a U.S. firm operating in a foreign country to pay bribes to get what it needs. Natives of some of those same countries consider the payment of bribes to be perfectly acceptable. Which of the following influences may account for this difference? (A) Cultural differences (B) Economic influences (C) Religious influences (D) Educational systems (E) All of these choices

cultural differences

A French ministry has banned the word e-mail from official communication. Instead, the French words for quick and mail have been combined to form a new word. This is an official attempt to protect the French (A) political-legal system. (B) economic system. (C) cultural environment. (D) economic community. (E) natural resources.

cultural environment

Chelsea Lumber Company has very low turnover, and the employees are frequently seen volunteering in the community. This suggests a(n) ____ where employees and the communities are highly valued. (A) atmosphere (B) task environmental (C) external environmental (D) physical work environmental (E) culture

culture

Siemens is primarily an engineering company. Employees in the U.S. volunteer to run Siemens Science Day in schools and hospitals to get children excited about science. The passion for science is part of the informal organization dimension (A) leadership. (B) culture. (C) ethical compliance. (D) whistle-blowing. (E) social compliance.

culture

Which of the following is NOT an example of a situation in which a manager is likely to be called upon to make an ethical decision regarding the relationship of the firm to the employee? (A) Hiring and firing (B) Customer relations (C) Working conditions (D) Garnishment of wages (E) Drinking or drug problem

customer relations

Companies that meet their economic and legal responsibilities but do not go beyond them are exhibiting a(n) ____ approach to social responsibility. (A) reactive (B) obstructionist (C) proactive (D) accommodative (E) defensive

defensive

Genzyme is a pharmaceutical company that manufactures Cerdase, a drug that treats a genetic illness called Gaucher's disease, which is a life-threatening illness that affects 20,000 people worldwide. A year's supply of the drug costs $200,000. Given what you know about the various approaches to social responsibility, you might assume that Genzyme takes a(n) ____ stance. (A) reactive (B) obstructionist (C) proactive (D) accommodative (E) defensive

defensive

Managers who agree with Milton Friedman's economic arguments against social responsibility will most likely take an approach to social responsibility known as a(n) ____ stance. (A) reactive (B) obstructionist (C) proactive (D) accommodative (E) defensive

defensive

Politicians caught in extramarital affairs usually deny wrong doing until there is physical evidence to contradict the politician's claims. This is an example of the ____ approach to responsibility. (A) defensive (B) accommodative (C) proactive (D) reactive (E) participative

defensive

When Girl Scouts sell cookies at Shop Rite, they are given a place to stand. When they sell at Wal-Mart the company eventually donates to their troop. Target does not allow any Girl Scout to sell cookies in front of stores. Target is an example of the ____ stance. (A) reactive (B) obstructionist (C) proactive (D) accommodative (E) defensive

defensive

Which of the following is NOT one of the means by which businesses typically attempt to influence government? (A) Favors (B) Lobbying (C) Direct contributions to election campaigns (D) Political action committees (E) Personal contacts

direct contribution to election campaigns

National Industries, supplier to all Hometown Hardware Stores, manufactures many of the products it sells to member stores. What kind of response to the organizational environment does this represent? (A) Social responsibility (B) Internal (C) Direct influence (D) An organic organization design (E) An organization culture modification

direct influence

Wal-Mart is the largest retailer in the world. It successfully pressures suppliers to lower prices. Wal-Mart uses (A) socially responsibility. (B) direct influence. (C) a mechanistic organization design. (D) an organic organization design. (E) an organization culture modification.

direct influence

Managers use all of the following types of resources to achieve organizational goals EXCEPT: (A) competitive. (B) physical. (C) human. (D) financial. (E) information.

Competitive

In 2002, ______ of the EU members eliminated their home currencies. (A) all (B) 28 (C) 3 (D) 11 (E) 6

11

With whom is the United States involved in a mature market system? (A) The European Union (B) The Latin American Integration Association (C) The Caribbean Common Market (D) Canada and Mexico (E) Pacific Asia

Canada and Mexico

Importing involves merchandise but not services. (A) True (B) False

False

We can identify four distinct levels of international activity that differentiate organizations. (A) True (B) False

False

All of the following were primary contributors to the behavioral management perspective EXCEPT (A) Hugo Munsterberg (B) Abraham Maslow (C) Elton Mayo (D) Henri Fayol (E) Douglas McGregor

Henri Fayol

In which country do people tend to exhibit relatively aggressive goal behavior? (A) Japan (B) United States (C) Germany (D) Norway (E) Mexico

Japan

All of the following are physical resources EXCEPT: (A) raw materials. (B) a robotic welder. (C) labor used in production. (D) an inventory of finished goods. (E) an office building.

Labor used in production

The ____ role is being fulfilled when the CEO reads The Wall Street Journal. (A) liaison (B) spokesperson (C) leader (D) disseminator (E) monitor

Monitor

The News Corporation, Smile Train, Delta Airlines and Gucci are all examples of: (A) bureaucracies. (B) not-for-profit corporations. (C) organizations. (D) managerial diversity. (E) centralized units of operation.

Organizations

The gecko in the Geico commercials is playing the ____ role. (A) disseminator (B) entrepreneur (C) liaison (D) spokesperson (E) figurehead

Spokesperson

When a manager reaches agreement with a union on the terms for a new labor contract, the manager has been serving primarily in the negotiator role. (T/F)

True

When compared to management science, operations management is focused more on applications. (A) True (B) False

True

The theory that casting a broader net in recruiting will lead to more qualified employees is an example of (A) the Eurozone influence. (B) globalization. (C) competitive advantage. (D) changing demographics. (E) judicial decisions.

competitive advantage

Under which management function do differences between domestic and international production quality standards fall? (A) Planning (B) Organizing (C) Decision making (D) Leading (E) Controlling

controlling

During a recession, governments tend to increase ____ to help protect domestic producers by directly adding to the cost of foreign goods. (A) import quotas (B) export restraints (C) buy domestic laws (D) export tariffs (E) import tariffs

import tariffs

L'Oreal has a foundation responsible for corporate philanthropy. This is a(n) ____ stance. (A) defensive (B) accommodative (C) proactive (D) reactive (E) participative

proactive

Facebook has enabled people to stay in contact with friends. It also hurts relationships when too much information is shared. This reflects the ____ element of the general environment. (A) sociocultural (B) task (C) political-legal (D) economic (E) technological

sociocultural

____ refers to doing a job without wasting resources. (A) Complexity (B) Effectiveness (C) Pervasiveness (D) Efficiency (E) Reliability

Efficiency

Maine Cookies is a small company that bakes and ships gifts of cookies from parents to their children who are college students. The company produces high-quality products made with the best ingredients. As little as possible is wasted, and it uses little overtime bc it operates: (A) effectively. (B) with reliability. (C) with flexibility. (D) efficiently. (E) bureaucratically.

Efficiently

Ann Honeycutt has specialized in training for coordinating the various recreational activities at a retirement village and nursing home. Bc she is involved with all such activities, she likely is an administrative manager. (T/F)

False

MNC stands for multiple nations and continents. (A) True (B) False

False

Managers who are able to see the overall relationships among their organization, its competitors, its suppliers, and the economy are said to have good diagnostic skills. (T/F)

False

Which of the following roles is categorized as interpersonal? (A) Entrepreneur (B) Figurehead (C) Monitor (D) Disseminator (E) All of these choices

Figurehead

Which of these management pioneers developed a chart for scheduling work over a span of time? (A) Lillian Gilbreth (B) Frederick Taylor (C) Harrington Emerson (D) Henry Gantt (E) Max Weber

Henry Gantt

In the Women's National Basketball Association, the coaches, managers, and players are ____ resources. (A) physical (B) financial (C) human (D) information (E) intellectual

Human

Which interpersonal role involves serving as a link among people? (A) Leader (B) Figurehead (C) Liaison (D) Negotiator (E) Spokesperson

Liaison

Barnard's theory on the acceptance of managerial authority states that (A) supervisors have inherent authority. (B) supervisors have charismatic authority. (C) if subordinates view a supervisor's directive as appropriate to organizational goals, they will accept his or her authority. (D) so long as subordinates are able to comply with a supervisor's directives, they will accept his or her authority. (E) supervisors have no authority unless subordinates are willing to grant it to them.

Supervisors have no authority unless subordinates are willing to grant it to them

Culture is the foundation of the organization's internal environment. (A) True (B) False

True

Effective management recognizes the key elements of its environment and its ideal alignment and works to achieve and maintain that alignment. (A) True (B) False

True

Managers can be classified according to their level in the organization and the area in which they specialize. (T/F)

True

China requires foreign companies to form ____ with Chinese companies so that the Chinese get access to the latest technology. (A) an importing/exporting coalition (B) a licensing agreement (C) an outsourcing strategy (D) a direct investment pact (E) a joint venture/strategic alliance

a joint venture/strategic alliance

Which of the following would have the LEAST to worry about in terms of the threat of new entrants? (A) Book publisher (B) Coffee shop (C) Airline jet manufacturer (D) Television show producer (E) Budget motels

airline jet manufacturer

A purchasing agent is an example of a(n) (A) intelligence agent. (B) boundary spanner. (C) strategic ally. (D) regulator. (E) supplier.

boundary spanner

Hunter sells security surveillance equipment to international airports. His job is to go to the prospective customer, examine the airport's current security, locate problem areas, and explain how his company's security surveillance system would eliminate these problems. Hunter is an example of a(n) (A) intelligence agent. (B) boundary spanner. (C) strategic ally. (D) regulator. (E) buyer.

boundary spanner

In 2011, unemployment was the highest it had been in more than a decade. This is part of the ____ dimension of organizations. (A) legal (B) sociocultural (C) technological (D) political (E) economic

economic

TransFair USA promotes fair trade programs so farmers in developing countries can earn high enough wages to afford adequate nutrition and basic health care. TransFair is trying to change the ____ environment of international management. (A) technological (B) cultural (C) political (D) economic (E) legal

economic

Interpersonal skills are likely to be especially important to managers who are most often called upon to perform the ____ role. (A) entrepreneur (B) negotiator (C) resource allocator (D) leader (E) analyst

leader

News Corporation is alleged to have tapped phones and bribed police in the UK to get leads on stories. It failed ____. (A) legal compliance. (B) ethical compliance. (C) evaluative compliance. (D) philanthropic giving. (E) rational compliance.

legal compliance

Management is practiced in (A) Indiana Heart Hospital. (B) the Catholic Church. (C) the International Olympic Committee. (D) McDonald's. (E) All of these choices

All of these choices

Many business school professors extensively use the case method of teaching in which students are asked to solve various kinds of business-related problems. Which managerial skills are most likely to be improved by this teaching method? (A) Diagnostic and interpersonal (B) Conceptual and interpersonal (C) Diagnostic and decision-making (D) Technical and conceptual (E) Technical and decision-making

Diagnostic and decision-making

According to the systems perspective of management, which of the following is NOT an example of a transformation process for an organization? (A) Employee behavior (B) Control systems (C) Administrative systems (D) Technology (E) Operating systems

Employee behavior

The education system is not part of the infrastructure of a country. (A) True (B) False

False

The ethical norm justice, means whether a particular act optimizes what is best for the organization's constituencies. (A) True (B) False

False

The existence of laws and regulations makes it necessary for companies that strive to be responsible to their stakeholders to concentrate first and foremost on government. (A) True (B) False

False

The extent to which an organization and its members follow basic ethical standards of behavior is called legal compliance. (A) True (B) False

False

The fundamental premise of administrative management is that the social aspects of the workplace are more important to increasing worker productivity than economic incentives. (A) True (B) False

False

When your boss goes to the company president's home for a christmas party, your boss is engaged in the political role defined by Mintzberg. (T/F)

False

In the National Football League, the ticket revenues are ____ resources. (A) competitive (B) physical (C) human (D) financial (E) informational

Financial

Which of the following countries does NOT have a mature market economy? (A) Germany (B) Korea (C) Sweden (D) Iran (E) Spain

Iran

Google CEO, Larry Page, created a work culture that seeks employee input and provides plentiful perks, transparency, and flexibility. This is most representative of which management function? (A) Controlling (B) Organizing (C) Leading (D) Planning (E) Motivating

Leading

____ involves determining an organization's goals and deciding how best to achieve them. (A) Coordinating (B) Controlling (C) Organizing (D) Leading (E) None of these choices

None of these choices

When editors ensure authors meet a deadline, the editors are working in which functional area? (A) Marketing (B) Finance (C) Operations (D) Human resources (E) Administration

Operations

In the National Football League, the stadiums are ____ resources (A) competitive (B) physical (C) human (D) financial (E) information

Physical

An erratic economy increases uncertainty. (A) True (B) False

True

Contemporary organization theory has its roots in (A) Weber's work on bureaucracy. (B) Fayol's 14 principles of management. (C) Barnard's work on acceptance of authority. (D) Taylor's work on job design. (E) Gilbreth's work in time and motion studies.

Weber's work on bureaucracy

The task environment is more specific than the general environment. It includes all EXCEPT (A) customers. (B) suppliers. (C) boards of directors. (D) strategic partners. (E) regulators.

boards of directors

The downgrade of U.S. federal debt created wild swings in the stock market. The uncertainty led to consumer caution and less spending. This is an example of the ____ dimension. (A) legal (B) sociocultural (C) technological (D) political (E) economic

economic

The U.S. government became the majority shareholder in GM. The U.S. was moving away from a ____ economy. (A) command (B) developing (C) mixed (D) communist (E) market

market

Which of the following statements about middle managers is FALSE? (A) Middle managers coordinate supervisors' work. (B) Middle managers implement top management's policies. (C) Middle managers serve as a bridge between upper and lower levels of the organization. (D) The number of middle managers is increasing in most organizations. (E) Middle managers can also be classified according to functional area.

The number of middle managers is increasing in most organizations.

Rebecca worked 20 hrs and produced 50 units of a product. Randy worked 15 hrs and produced 50 units of the same product. Compared to Randy, Rebecca was A) equally efficient but not as effective. (B) equally effective and efficient. (C) of unknown effectiveness but not as efficient. (D) neither effective nor efficient.

of unknown effectiveness but not as efficient.

The ____ stresses the importance of environmental influences on the organization. (A) quantitative management theory (B) open system concept (C) behavioral management theory (D) human relations movement (E) concept of synergy

open system concept

Which of the following illustrates the MOST common form of environmental turbulence? (A) Organizational crisis (B) Jockeying among competitors for market position (C) Power of buyers (D) Environmental scanning (E) Extremely dynamic environment

organizational crisis

Which of the following is part of the internal environment for Taco Bell? (A) OSHA inspectors (B) Consumer trend toward a preference for healthier foods (C) The advertising agency that creates ads (D) The employees (E) The consumers who buy the food

the employees

The inclusion of a biologist in decisions that affect the local community is an example of which area of social responsibility? (A) General social welfare (B) The natural environment (C) Legal compliance (D) The task environment (E) The internal cultural environment

the natural environment

People in Pakistan and West Africa are more likely to want immediate gratification. This is an example of Hofstede's ____ orientation. (A) power (B) global (C) social (D) time (E) uncertainty

time

Jeff works remotely on Fridays. He schedules conference calls on those days because he does not need to see others at work. He uses ____ skills. (A) operational (B) knowledge (C) conceptual (D) technical (E) time-management

time-management

The ability to prioritize work, to work efficiently, and to delegate appropriately is a(n) ____ skill. (A) operational (B) knowledge (C) conceptual (D) technical (E) time-management

time-management

Bob Lisbonne developed and launched Pixazza, a platform to link web pictures with where to buy the items the person was wearing in the photo. What role was he fulfilling? (A) Leader (B) Entrepreneur (C) Liaison (D) Resource allocator (E) Figurehead

Entrepreneur

____ is a key part of the manager's job. (A) Understanding the organizational hierarchy (B) Authoritarianism (C) Being manipulative (D) Maintaining an effective alignment between the organization and the environment (E) Being cognizant of the environment in which his or her supervisors operate

Maintaining an effective alignment between the organization and the environment

Every country and indeed many regions within any given country are unique. (A) True (B) False

True

Maquiladoras face competition in China. (A) True (B) False

True

Wells Fargo provides mortgages. Homebuyers are potential ____. (A) suppliers (B) strategic allies (C) competitors (D) customers (E) regulators

customers

The advantage of direct investing is (A) access to materials and technology. (B) quick market entry. (C) enhanced control. (D) little risk. (E) small cash outlay.

enhanced control

Boeing sells planes to commercial airlines around the world. It has suppliers around the world too. The defense side of Boeing sells primarily to the federal government. It is a(n) ____ business. (A) international (B) domestic (C) multinational (D) intercontinental (E) global

multinational

Competitive rivalry would be exemplified by (A) strategic alliances. (B) price wars. (C) mergers. (D) union strikes. (E) All of these choices

price wars

Which of the following is NOT a characteristic of a mature market economy? (A) They employ market forces in the allocation of resources (B) Their GDP comes largely from oil revenue (C) They have mostly private ownership of property (D) U.S. managers have relatively few problems operating there (E) Markets in these economies are typically quite mature

their GDP comes largely form oil revenue

In 2013, ______ percent of adult women in the United States worked outside the home. (A) 10 (B) 57 (C) 80 (D) 92 (E) 27

57

Which of the following events would NOT have a significant impact on an organization's general environment? (A) A German firm develops an improved two-cycle automobile engine. (B) The unemployment rate drops below 4 percent. (C) An industry's labor union refuses to agree to a new contract. (D) The mean age of the population shows a gradual increase. (E) The Supreme Court supports rigid interpretation of antitrust laws.

A german firm develops an improved two-cycle automobile engine

The primary purpose of the management process is to: (A) develop organizational goals and make logical decisions. (B) achieve organizational goals efficiently and effectively. (C) ensure that all employees are working together effectively. (D) organize the various functions in a logical manner. (E) make sure things go as planned.

Achieve organizational goals efficiently and effectively.

Which of the following is the MOST important action that top managers can take to promote ethical behavior? (A) Lobby for legislation dealing with ethics (B) Adhere to ethical standards themselves (C) Punish those who are unethical (D) Establish organizational policies (E) Establish a fair performance appraisal system

Adhere to ethical standards themselves

____ managers tend to be generalists and not associated with any particular functional area. (A) Administrative (B) Operations (C) Production (D) Marketing (E) Human resources

Administrative

____ focuses on the management of the entire firm as opposed to the jobs of individual workers. (A) Management science (B) The contingency theory (C) Administrative management (D) The bureaucratic perspective (E) Scientific management

Administrative management

Which of the following is a reason that virtually every organization is affected by the international dimension? (A) A flexible currency exchange rate (B) A large number of people emigrating from their homelands to other parts of the world (C) Political unrest in various countries (D) The expansion of workforces (E) Advances in transportation and communication technology

Advances in transportation and communication technology

The definition of management considers: (A) goals. (B) effectiveness. (C) resources. (D) efficiency. (E) All of these choices

All of these choices

Which of the following is an example of a merger? (A) Brown Electronics and Kelvin Data Systems form a new company, and Brown and Kelvin cease to exist. (B) Brown Electronics buys Kelvin Data Systems and continues to operate as Brown Electronics. (C) Brown Electronics buys Kelvin Data Systems, and Kelvin operates as a subsidiary of Brown. (D) Brown completes a hostile takeover of Kelvin. (E) None of these choices

Brown electronics and Kelvin data systems form a new company, and brown and kelvin cease to exist

The plant manager for an electronics manufacturer is often heard saying that the way to motivate workers is to provide them with attractive wage and benefit packages. What school of thought does his view reflect? (A) Quantitative (B) Behavioral (C) Classical (D) Contingency (E) Systems

Classical

Which kind of skill enables managers to take an overall view of how the parts of the organization interrelate and to think strategically? (A) Interpersonal (B) Technical (C) Conceptual (D) Time-management (E) Diagnostic

Conceptual

In the production department at Chelsea Milling Company, a sample of every product is taken at 15-min intervals to ensure that standards are maintained. This is an example of: (A) planning. (B) controlling. (C) leading. (D) organizing. (E) discriminating

Controlling

When employees work remotely, conference calls and emails can be used to check on employee availability and productivity. This is part of the ____ function of management. (A) organizing (B) controlling (C) coordinating (D) leading (E) planning

Controlling

Bill Bowman works in the labor relations department. One of his primary functions is to reach agreement with the labor union regarding the new labor contract. Mintzberg would put this activity in which role category? (A) Decisional (B) Operations (C) Interpersonal (D) Communications (E) Informational

Decisional

Peggy Patterson works in the accounting department. One of her main functions is to determine the costs associated with each component of new sales contracts. How would Mintzberg classify the role Patterson is fulfilling? (A) Interpersonal (B) Figurehead (C) Decisional (D) Leader (E) Informational

Decisional

The correct sequence in which a manager should accomplish the four basic management functions: (A) is planning−organizing−leading−controlling. (B) is organizing−planning−leading−controlling. (C) is organizing−leading−planning−controlling. (D) is leading−controlling−organizing−planning. (E) depends on the prevailing circumstances.

Depends on the prevailing circumstances.

When the monitor role is combined with the ____ role, the manager emerges as a vital link in the organizational chain of communication. (A) disseminator (B) entrepreneur (C) liaison (D) figurehead (E) leader

Disseminator

Which decisional role involves the manager in resolving conflicts? (A) Negotiator (B) Disturbance handler (C) Liaison (D) Leader (E) Resource allocator

Disturbance handler

Which of the following is an example of an organization's strategic response to its external environment? (A) Negotiating a new contract with the union (B) Hiring a new CEO (C) Implementing new plant safety standards (D) Doing nothing in response to a competitor's new product (E) Modifying the organization's culture

Doing nothing in response to a competitor's new product

____ means making the right decisions and then successfully implementing them. (A) Efficiency (B) Effectiveness (C) Pervasiveness (D) Controlling (E) Leading

Effectiveness

When Sara Blakely started Spanx from scratch in her one bedroom apartment, she was performing the ____ role. (A) entrepreneur (B) leader (C) resource allocator (D) negotiator (E) monitor

Entrepreneur

Which of the following roles is categorized as decisional? (A) Leader (B) Monitor (C) Disseminator (D) Entrepreneur (E) Spokesperson

Entrepreneur

The United States Postal Service has been losing money for years. Social media have created many alternatives for communication. The Postal Service's decline is an example of (A) closed system inversion. (B) open system thinking. (C) synergy. (D) subsystem failure. (E) entropy.

Entropy

When a locally owned construction firm fears new competition from a national chain such as Toll Brothers moving in, it is experiencing a change in its (A) internal environment. (B) external environment. (C) physical work environment. (D) government regulations. (E) organizational culture.

External environment

A code of ethics will ensure ethical behavior by employees. (A) True (B) False

False

A strategic alliance and a joint venture are the same thing. (A) True (B) False

False

According to McGregor, Theory X managers engage in optimistic managerial thinking. (A) True (B) False

False

After Japan won the World Cup one of its players apologized profusely for appearing to criticize the coach. American athletes in many sports criticize fellow players, coaches, and managers. This is an example of how ethical behavior is similar across cultures. (A) True (B) False

False

Awarding funds or gifts to individuals is called philanthropic giving. (A) True (B) False

False

Barnes and Noble and Starbucks are suppliers. (A) True (B) False

False

Classical management consists of two distinct branches: behavioral management and human resource movement. (A) True (B) False

False

Fewer and fewer small organizations are also finding that they can benefit from the global economy. (A) True (B) False

False

High-potential/high-growth economies have been relatively underdeveloped and immature and, until recently, were characterized by weak industry, weak currency, and relatively wealthy consumers. (A) True (B) False

False

History is simply a conceptual framework for organizing knowledge and providing a blueprint for action. (A) True (B) False

False

If competitors from different countries are giving bribes to get contracts in developing countries, it is acceptable under U.S. law that a U.S. company can do the same if it can show competitive reasoning. (A) True (B) False

False

Improving quality tends to decrease productivity. (A) True (B) False

False

International licensing agreements involve regulations for truckers transporting products between countries. (A) True (B) False

False

Japanese firms give managers of their foreign operations relatively great responsibility. As a result, top executives frequently travel to the foreign operations. (A) True (B) False

False

Juan has strong diagnostic skills. he is good at developing a big picture perspective. (T/F)

False

Leading means setting an organizations goals and deciding how best to achieve them. (T/F)

False

Licensing is the easiest way of entering a new market. (A) True (B) False

False

Managerial work follows an orderly, systematic progression through the workweek. (T/F)

False

Managers can disregard the general environment because it is vague, imprecise, and long term. (A) True (B) False

False

Manufacturing now accounts for well over half of the gross domestic product in the United States and plays a similarly important role in many other industrialized nations. (A) True (B) False

False

Most MNCs use direct investment exclusively because they are so big they can afford to buy companies. (A) True (B) False

False

Organizations that take an obstructionist approach to social responsibility meet their basic legal obligations but nothing more. (A) True (B) False

False

Organizations today are becoming less diverse and multicultural. (A) True (B) False

False

Overseeing timely delivery of your daily newspaper would be the responsibility of managers in the newspaper's function. (T/F)

False

Task environments are the same from organization to organization because each company functions in the same global environment. (A) True (B) False

False

Technical skills are more important at the level of the middle manager than at other management levels. (T/F)

False

Temporary employees or temps are organized into labor unions. (A) True (B) False

False

The Hawthorne studies showed that piece-rate pay was an effective way of increasing work output. (A) True (B) False

False

The Sarbanes-Oxley Act requires CIOs to personally vouch for the truthfulness and fairness of their firms' financial disclosures. (A) True (B) False

False

The physical work environment is becoming increasingly closed, requiring people to work from home. (A) True (B) False

False

The technology an organization uses is part of its internal environment. (A) True (B) False

False

Theory and history are important only to top managers today. (A) True (B) False

False

Theory is abstract and of no practical use in today's environment. (A) True (B) False

False

To be an effective manager, you must first do your planning, then your organizing, then your leading, and finally your controlling. (T/F)

False

Zoning regulations in some communities require significant landscaping around and in parking lots. This is an example of the sociocultural element of the general environment. (A) True (B) False

False

Raj is a plant manager for Bell Electronics. This morning he presented two retiring employees with certificates of appreciation and gold watches. What managerial role was Raj fulfilling? (A) Leader (B) Disseminator (C) Figurehead (D) Resource allocator (E) Spokesperson

Figurehead

Paul and Bobby want to start a construction company. After being in business a few months, they guess that the most efficient way to demolish walls is for Paul to break them up and tear them off and for Bobby to haul away the debris. Which of the following management theorists would be most helpful to these entrepreneurs? (A) Henry Gantt (B) Frederick Taylor (C) Frank Gilbreth (D) Harrington Emerson (E) Max Weber

Frank Gilbreth

When IBM makes large contributions to the performing arts, it is an example of which general area of social responsibility? (A) General social welfare (B) The natural environment (C) Legal compliance (D) The task environment (E) The internal cultural environment

General social welfare

Which statement regarding the relationship between managerial skills and managers' activities is FALSE? (A) Technical skills are probably most important at the level of the first-line supervisor. (B) Conceptual skills are most important to top managers. (C) Diagnostic and analytic skills are extremely important to the decision-making process. (D) Good interpersonal skills are essential to a manager's success. (E) The mix of skills required of a manager depends on the level of management at which he or she works.

Good interpersonal skills are essential to a manager's success.

All of the following were primary contributors to administrative management EXCEPT (A) Max Weber. (B) Henri Fayol. (C) Lyndall Urwick. (D) Hugo Munsterberg. (E) Chester Barnard.

Hugo Munsterberg

Eric is an executive coach. He helps executives see their strengths and weaknesses, and improve their performance. Eric is a(n) ____ manager. (A) operations (B) administration (C) marketing (D) finance (E) human resources

Human resources

Middle managers spend most of their time: (A) on the telephone. (B) in meetings. (C) implementing plans of top managers. (D) managing inventory. (E) supervising production employees.

Implementing plans of top managers.

Which of the following countries is NOT part of Pacific Asia? (A) China (B) The Philippines (C) India (D) South Korea (E) Australia

India

In the National Football league, the promotional ads are ____ resources. (A) competitive (B) physical (C) human (D) financial (E) informational

Informational

Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator? (A) Technical (B) Diagnostic (C) Conceptual (D) Interpersonal (E) Analytic

Interpersonal

Which of the following is a category of managerial role defined by Henry Mintzberg? (A) Interpersonal (B) Functional (C) Leadership (D) Managerial (E) Communications

Interpersonal

Which of the following describes one of the reasons for the establishment of the European Union? (A) It eliminates trade barriers between member countries. (B) It decreases tariffs on products from nonmember countries. (C) It enhances movement of capital and labor between nonmember nations. (D) It increases the usage of member labor pools by nonmembers. (E) It gradually eliminates imports from nonmember nations.

It eliminates trade barriers between member countries.

Which of the following is one of the limitations of the classical perspective? (A) It is inappropriate for stable organizations. (B) It is more inappropriate for simple organizations. (C) It is more inappropriate for dynamic organizations. (D) It prescribed situation-specific procedures taht are not appropriate in some settings. (E) Writers were concerned with the human element and viewed employees as resources rather than tools.

It is more inappropriate fo dynamic organizations

Roberta has just hired two new employees to work in the quality control lab. She is now training them for their jobs. What managerial role is she playing here? (A) Developer (B) Entrepreneur (C) Planner (D) Leader (E) Monitor

Leader

The owner of RBJ, a small family-owned business that manufactures and markets fruit spreads, has hired a new worker to cook the fruit used to make the spreads. The cooking process requires a large pressure cooker, which must be closely monitored while in operation. As the owner trains the new employee in how to operate the pressure cooker, she is engaged in which managerial role? (A) Developer (B) Entrepreneur (C) Planner (D) Leader (E) Monitor

Leader

Which of the following statements BEST reflects the relationship between management and leadership? (A) Leadership is only one part of management. (B) Management is only one part of leadership. (C) Management and leadership are the same thing. (D) Leadership and management are unrelated concepts. (E) Both leadership and management are part of controlling.

Leadership is only one part of management.

Google CEO, Larry Page, announced to the media that Google+, its social networking site, gained 10 million users its fist 2 weeks. Page leveraged the Google name and expertise in search engines with the new social networking site. Which management function does this represent? (A) Planning (B) Controlling (C) Leading (D) Organizing (E) Communicating

Leading

Sealed Air packages food. Donna is the executive responsible for maintaining good relations with environmental groups. She works with them to promote recycling of food packaging. She is filling the ____ role. (A) figurehead (B) leader (C) liaison (D) negotiator (E) entrepreneur

Liaison

Which of the following statements about management is TRUE? (A) Management occurs solely among individuals at high levels in organizations. (B) Management exists only in business firms. (C) Management is relatively unimportant in not-for-profit organizations. (D) Management exists in organized crime and street gangs. (E) None of these choices

Management exists in organized crime and street gangs.

Which of the following statements about maquiladoras is FALSE? (A) Maquiladoras are light-assembly plants built in northern Mexico. (B) There are more than 1000 maquiladoras employing workers. (C) Maquiladoras are a form of licensing. (D) Maquiladoras are owned by major corporations from the United States, Japan, and South Korea. (E) Maquiladoras are a form of direct investment.

Maquiladoras area form of licensing

____ economies are recognizable by their tendency to allow market forces to determine business strategies and to have private ownership of property. (A) Communist (B) Market (C) Industrializing (D) Pure competition (E) Socialist

Market

A Gantt chart is a (A) listing of the steps required to complete a job. (B) method for developing employee wage systems. (C) device used in doing time and motion studies. (D) checklist used in equipment maintenance. (E) means of scheduling individual work or whole projects.

Means of scheduling individual work or whole projects

Which of the following organizations would be MOST likely to face a dynamic/complex environment? (A) Oracle (B) Tyson Foods (C) Whirlpool (D) Merck (E) JCPenney

Merck

In most organizations, the ____ level of management contains the largest number of managers. (A) first-line supervision (B) administrative management (C) top management (D) middle management (E) production management

Middle management

The head of HR meets with a candidate to offer a position and finalize salary details. What managerial role was she fulfilling? (A) Negotiator (B) Figurehead (C) Leader (D) Entrepreneur (E) Spokesperson

Negotiator

Which of the following is NOT a topics in the field of organizational behavior? (A) Job satisfaction (B) Stress (C) Leadership (D) Organizational politics (E) Operations

Operations

Charles Babbage emphasized the application of mathematics to production problems; thus, his work was a forerunner of (A) administrative management. (B) the contingency theory. (C) the behavioral school of management thought. (D) operations management. (E) the systems theory.

Operations management

____ is one of the four basic management functions. (A) Organizing (B) Disciplining (C) Improvising (D) Correcting (E) Motivating

Organizing

Which of the following is NOT a technique Frederick Taylor used to enhance worker productivity? (A) Study and time each element of the job. (B) Design the most efficient way of doing each part of a job. (C) Place both workers and managers on salary to reduce friction. (D) Supervise workers and managers to make sure they follow procedures and rest only when told. (E) Allow managers to plan the work to be done.

Place both workers and managers on salary to reduce friction

Rajiv just completed a project in which he restructured sales territories, met with sales representatives to help them set goals, scheduled motivational meetings, and started a program of quarterly performance review for the sales force. His goals are to reduce waste and provide improved customer service. Rajiv is engaged in: (A) planning. (B) organizing. (C) managing. (D) controlling. (E) leading.

Planning

Google CEO, Larry Page, launched Google+, which lets people group those with whom they interact into different social circles. Distinguishing Google+ from Facebook was part of the ____ function of management. (A) organizing (B) controlling (C) coordinating (D) leading (E) planning and decision making

Planning and decision making

A research and development company has been asked to see if a rare flower found only in the Amazon River Valley has the potential to shrink certain types of brain tumors. Since there is only a limited supply of the flower, the lab supervisor has to take on the decisional role of ____ to make sure that each scientist gets an equitable amount. (A) negotiator (B) disseminator (C) monitor (D) liaison (E) resource allocator

Resource allocator

The fact that managers use four classes of inputs to perform organizational processes suggests that management is: (A) resource-based. (B) an ineffective process. (C) an inefficient process. (D) a conversion process. (E) not using its environment wisely.

Resource-based

Which of the following countries is NOT a member of the European Union (EU)? (A) Russia (B) Romania (C) Hungary (D) Poland (E) Sweden

Russia

At Toyota, each task operating employees and machines perform is carefully studied to promote maximum productivity. Some tasks are examined using time and motion studies to standardize work methods. What management approach is Toyota using? (A) Human relations management (B) Scientific management (C) Management science (D) Contingency theory (E) Administrative management

Scientific management

When Subway employees make a pulled pork sandwich they spread the pork from premeasured cardboard containers. This improves speed and consistency. Subway is applying the principles of (A) scientific management. (B) organizational behavior. (C) management science. (D) contingency theory. (E) administrative management.

Scientific management

The purpose fo planning and decision making is to: (A) enhance the company's image. (B) monitor organizational progress. (C) structure the organization for effective goal attainment. (D) get the members of the organization to work together. (E) serve as a guide for future activities.

Serve as a guide for future activities.

Jerome Peribere, CEO of Sealed Air, announced that the company was moving to Charlotte, NC. He was performing the managerial role of (A) liaison. (B) spokesperson. (C) leader. (D) disseminator. (E) monitor.

Spokesperson

Amy, Frank, Puz, and Tiaro started a Bible study group. They are engaged in: (A) starting a corporation. (B) starting an organization. (C) creating a managerial hierarchy. (D) creating a bureaucracy. (E) creating an organizational matrix.

Starting an organization

A ____ is an example of a first-line manager (A) chief executive officer (B) president (C) supervisor (D) chairman of the board (E) division head

Supervisor

Henri Fayol, a French industrialist, was the first to identify all of the managerial functions. Which was NOT one of them? (A) Planning (B) Organizing (C) Leading (D) Supporting (E) Controlling

Supporting

The managerial skills least important to a top manager are ____ skills. (A) organizational (B) human (C) conceptual (D) technical (E) strategic

Technical

____ skills, such as carrying plates of food, typing, or operating a computer-assisted design program, are needed to perform specialized tasks within an organization. (A) Human (B) Organizational (C) Conceptual (D) Technical (E) Strategic

Technical

Which of the following is NOT one of the environmental challenges that complicates international management? (A) Technological (B) Political (C) Economic (D) Cultural (E) Legal

Technological

Which of the following statements about the Hawthorne studies is FALSE? (A) The Hawthorne studies initiated work in the human relations movement. (B) The Hawthorne studies indicated the need to consider the social aspects of the organization. (C) The Hawthorne studies showed that group norms exert a powerful influence on the members of a group. (D) The Hawthorne studies confirmed that incentive pay plans are an effective means of increasing production. (E) The Hawthorne studies found that money cannot be used as a motivator for workers.

The Hawthorne studies show that group norms exert a powerful influence on the members of a group.

Which of the following is the BEST example of environmental turbulence? (A) A new company opens a store to compete in your market. (B) The Japanese economy experienced the tsunami and nuclear reactor problem. (C) A competitor announces a new lifetime warranty program. (D) A competitor announces development of a substitute for the product that has been your big seller. (E) The sole supplier of one of your raw materials is shut down by a prolonged labor strike.

The Japanese economy experienced the tsunami and nuclear reactor problem

Which of the following statements does NOT describe a characteristic of an organization's external environment? (A) It includes specific, identifiable organizations and factors of interest to the organization. (B) It is composed of general and task components. (C) The boundary between the organization and its environment is quite specific and clearly defined. (D) It contains some nonspecific dimensions and forces that can affect organization activities. (E) It includes everything outside of the organization that might potentially affect it.

The boundary between the organization and its environment is quire specific and clearly defined.

Dr. White uses whatever style of management seems to best fit the needs of the individual employees. She was autocratic and rigid with a doctor who had a drug problem. During the same period, she was compassionate with a nurse who was a single parent with infant twins and bent the rules so she could have time to sort out her life. Her management style conforms to which theory of management? (A) Bureaucratic management (B) TQM (C) The contingency approach (D) Theory X and Y (E) Qualitative management

The contingency approach

Which of the following is NOT an example of a physical resource needed to operate the company that produces Kenny's Cajus Popcorn, a "low-calorie snack with a high-voltage flavor"? (A) An industrial-size popcorn popper (B) Cajun spices needed for flavoring popcorn (C) The help of family members who serve as taste-testers (D) Popcorn (E) An inventory of cans of market-ready Kenny's Cajun Popcorn

The help of family members who serve as taste-testers

Which of the following statements concerning the relationship between managerial skills and managers' activities is TRUE? (A) Conceptual skills are probably most important at the level of the first-line supervisor. (B) Good interpersonal skills are absolutely essential to a manager's success. (C) Diagnostic and analytic skills are important in the leader role. (D) Technical skills are most important to top managers. (E) The mix of skills required of a manager depends on the level of management at which he or she works.

The mix of skills required of a manager depends on the level of management at which he or she works.

The Coca-Cola Foundation awarded grants to communities for water conservation and community recycling. This is an example of which area of social responsibility? (A) General social welfare (B) The natural environment (C) Organizational stakeholders (D) The task environment (E) The internal cultural environment

The natural environment

Which of the following statements about the role of education in management is TRUE? (A) Formal education is the best way to acquire the skills a manager requires. (B) Managerial skills are best learned through experience, not formal education. (C) Once a manager has a master's degree, additional formal education is unnecessary. (D) The primary advantage of a college education to managers is that a person can become familiar with current research and thinking on management. (E) College courses are of little value to first-line supervisors.

The primary advantage of a college education to managers is that a person can become familiar with current research and thinking on management

Which of the following statements correctly describes the early practice of management? (A) The practice of management began about 100 years ago. (B) Early economists were concerned with managerial efficiency and effectiveness. (C) By 1900, most organizations were large. (D) Survival was not an issue in most organizations before 1900. (E) The scientific study of management as a field of inquiry dates back to the nineteenth century.

The scientific study of management as a field of inquiry dates back to the nineteenth century.

The decision by GE to do business, through subsidiaries, with Iran would have been made at what organizational level? (A) First-line management (B) Administrative management (C) Middle-level marketing management (D) Top management (E) Front-line supervisor

Top management

An officer with the rank of General in the Marine corps is a(n): (A) supervisor. (B) first-line supervisor. (C) top manager. (D) middle manager. (E) intermediate manager.

Top manager

A country's culture includes all the values, symbols, beliefs, and language that guide behavior. (A) True (B) False

True

In contrast to MNCs, medium-size organizations doing business abroad are much more selective about the markets they enter. (A) True (B) False

True

Information technology and privacy continues to be an ethical issue. (A) True (B) False

True

Managers who select a course of action from a set of rational alternatives are involved in decision making. (T/F)

True

Market systems are clusters of countries that engage in high levels of trade with one another. (A) True (B) False

True

Monsanto, a seed maker, offered to buy Syngenta, a pesticide maker. Monsanto apparently expected some synergy from the purchase. (A) True (B) False

True

The highest degree of social responsibility that an organization can exhibit is referred to as the proactive stance (A) True (B) False

True

The management skills required for success in the not-for-profit sector are essentially the same as the for-profit sector. (T/F)

True

The study of management did not begin until the nineteenth century. (A) True (B) False

True

There is currently a strong movement around the world to reduce many trade barriers. (A) True (B) False

True

To be a successful manager, good interpersonal skills are essential. (T/F)

True

To effectively plan and make decisions in a global economy, managers need to understand local market conditions and technological factors that will affect their operations. (A) True (B) False

True

To succeed, managers must monitor their environment and change to keep pace with it. (A) True (B) False

True

Trust is indispensable to any business transaction. (A) True (B) False

True

People from which of the following countries are in the category of uncertainty acceptance? (A) United States (B) Israel (C) Austria (D) Japan (E) Germany

United States

Which of the following is NOT an example of an economic challenge faced by international managers? (A) Government ownership of all property (B) Unstable government (C) Absence of power plants (D) Lack of educational facilities (E) Few natural resources

Unstable government

Which of the following historical books did not influence management? (A) The Second World War (B) Iliad (C) The Prince (D) Republic (E) War and Peace

War and Peace

Scientific management evolved at the dawn of the twentieth century because (A) labor was in abundant supply. (B) worker efficiency was low. (C) capital was in short supply. (D) information was rapidly changing. (E) piecework pay systems were not working.

Worker efficiency was low

All of the following are factors contributing to the gradual increasing of the average age of the US workforce EXCEPT (A) the baby boom generation continues to age. (B) declining birthrates among the post-baby boom generations. (C) a booming US economy. (D) improving health and medical care. (E) people approaching traditional retirement ages do not have enough savings.

a booming US economy

____ is a thorough, formal analysis of the effectiveness of a firm's response to social responsibility. (A) An ethics review (B) A legal compliance assessment (C) A corporate conduct review (D) A corporate social audit (E) Whistle-blowing

a corporate social audit

Starbucks owns one third of its stores outside the U.S. Those stores are (A) a direct investment. (B) a joint venture. (C) licensing. (D) a strategic alliance. (E) franchising.

a direct investment

Which of the following would NOT be an example of a competitor? (A) A firm trying to sell similar products to the same group of customers to whom you are trying to sell (B) A firm trying to rent the same building you are trying to rent (C) A firm trying to hire one of your top engineers (D) A firm that has developed a product that substitutes for your product (E) A firm trying to sell its products to your employees

a firm trying to sell its products to your employees

____ is the form of international business involvement in which two or more firms have an equity position in an operation. (A) A joint venture (B) Direct investment (C) A maquiladoras arrangement (D) A strategic alliance (E) International brokering

a joint venture

During the recession many people chose to eat at home more often to save money. For restaurants this is ____. (A) the power of suppliers. (B) a threat of increased regulation. (C) a competitive rivalry. (D) a competitive advantage. (E) a threat of substitute products.

a threat of substitute products

Which of the following is the MOST common approach to the management of ethics? (A) Top management support (B) A multipage book of organizational policies and procedures (C) An unwritten code of ethics (D) A written code of ethics and top management support (E) government regulation

a written code of ethics and top management support

For firms that do NOT want to take a proactive stance with respect to social responsibility, the next most responsible position in the eyes of proponents of social responsibility would be a(n) ____ stance. (A) reactive (B) obstructionist (C) proactive (D) accommodative (E) defensive

accommodative

The firm using a(n) ____ approach to social responsibility meets its obligations and is also willing to respond to appropriate societal requests. (A) reactive (B) obstructionist (C) proactive (D) accommodative (E) defensive

accommodative

When Girl Scouts sell cookies at Shop Rite, they are given a place to stand. When they sell at Wal-Mart the company eventually donates to their troop. Target does not allow any Girl Scout to sell cookies in front of stores. Shop Rite is an example of the ____ stance. (A) reactive (B) obstructionist (C) proactive (D) accommodative (E) defensive

accommodative

The internal environment of a corporation consists of (A) a board of directors. (B) the physical work environment. (C) employees. (D) the investors in the business. (E) All of these choices

all of these

Why is quality an important management issue? (A) Quality can be used as a basis for competition. (B) Enhancing quality lowers costs. (C) Improving quality tends to increase productivity. (D) Making higher-quality products generally results in less waste. (E) All of these choices

all of these choices

A developing country in South America offers your firm a construction subsidy if you build your new plant there. This is an example of (A) an economic challenge for international managers. (B) a control on international trade. (C) a mature infrastructure. (D) a bribe. (E) an incentive for international trade.

an incentive for international trade.

As a manufacturing firm builds a plant in Bolivia, it also has to build an airstrip so that it can get the building supplies and the component parts it needs for operation to the Bolivian facility. The building of the airstrip was necessary because Bolivia has (A) limited natural resources. (B) an underdeveloped infrastructure. (C) too many competing airports. (D) no international trade incentives. (E) None of these choices

an underdeveloped infrastructure

Demographic differences include all of the following EXCEPT (A) religion. (B) astrological sign. (C) age. (D) ethnicity. (E) gender.

astrological sign

Which of the following is NOT one of the arguments offered by those who oppose corporations habitually engaging in social responsibility programs? (A) Based on their legal status, organizations are technically prohibited from such activities. (B) Such activity detracts from the basic mission society has given business. (C) Social responsibility programs have the potential to create substantial conflicts of interest. (D) Business executives lack the expertise to make decisions about social programs. (E) There is too much potential for the abuse of the power that corporations have already without adding to it.

based on their legal status, organizations are technically prohibited from such activities.

Dr. White is one of two emergency room physicians in charge of the staff. As a supervisor, she believes that her subordinates are valuable resources and focuses her attention on the interpersonal processes such as group dynamics that occur in the emergency room. Her views are consistent with the ____ management perspective. (A) quantitative (B) behavioral (C) classical (D) contingency (E) systems

behavioral

Nipurna is a high school guidance counselor. Nipurna is well liked by the staff and students whom she supervises. She recognizes that they have excellent problem-solving skills and are committed to excellence. She lets the people she supervises assume as much responsibility as they are capable of handling. It would appear that she (A) takes a Theory Z approach to management. (B) uses ideas from scientific management. (C) believes in McGregor's approach to managing people. (D) uses the qualitative perspective of management. (E) is applying principles from management science.

believes in McGregor's approach to managing people.

In a scandal at Tyco, shareholders sued the ____ for negligence in failing to monitor properly. (A) employees (B) owners (C) board of directors (D) culture (E) suppliers

board of directors

Which of the following is an example of the cultural system in China? (A) All postings on Qiangguo, the largest Internet bulletin board in China, are censored. (B) Bowling is the latest fad in China, with a new bowling alley opening weekly. (C) China has budgeted 240 million Yuan ($29 million) to clean up the public toilets. (D) One of China's greatest natural resources is its labor pool. (E) The Chinese government has a one-child population control. Answer : (B)

bowling is the latest fad in China, with a new bowling alley opening weekly.

Which of the following statements is NOT one of the arguments offered in favor of social responsibility? (A) Business should fix the problems it creates. (B) Businesses have resources needed to solve some social problems. (C) Business executives are uniquely qualified to make decisions about social programs. (D) Business is a partner in society with the government and the general population. (E) Corporations have many of the same obligations and privileges as private citizens.

business executives are uniquely qualified to make decisions about social programs

A tariff (A) cannot be collected by the exporting country. (B) can be collected only by the importing country. (C) can be collected by countries through which goods pass. (D) cannot be used to raise money for a government. (E) cannot be used to increase the cost of foreign goods.

can be collected by countries through which goods pass

The extent to which the environment is relatively stable or dynamic is referred to as the degree of (A) change. (B) uncertainty. (C) environmental turbulence. (D) homogeneity. (E) tangibility.

change

A dynamic environment is one that (A) contains several competitors. (B) contains several regulators. (C) has low levels of uncertainty. (D) changes very little and/or very slowly. (E) changes rapidly and/or frequently.

changes rapidly and/or frequently

In the past 60 years, the percentage of the female workforce has more than doubled. This is an example of (A) the Eurozone influence. (B) legislative decisions. (C) competitive advantage. (D) globalization. (E) changing demographics.

changing demographics

Companies from all over the world are embracing the maquiladoras concept mainly because of (A) lower transportation costs. (B) its efficient use of raw materials. (C) its ability to avoid regulatory problems. (D) improved technology. (E) cheap labor.

cheap labor

The purpose of a political action committee (PAC) is to (A) lobby on behalf of trade associations. (B) circumvent laws regarding donations by businesses to election campaigns. (C) provide opportunities for personal contacts with legislators. (D) ensure that businesses do not attempt to bribe officials. (E) prevent businesses from getting excessive tax breaks.

circumvent laws regarding donations by businesses to election campaigns

The Taliban seek to isolate women and control every aspect of their lives. The Taliban try to create ____ that do not interact with the external environment. (A) subsystems (B) closed systems (C) transformation systems (D) resource-independent systems (E) open systems

closed systems

Which of the following is a problem associated with the implementation of a direct investment strategy? (A) Complexity of decision making (B) Sharing of profits (C) Loss of managerial control (D) Inability to purchase the brand identification of a product (E) Having to develop an organizational infrastructure

complexity of decision making

A manager's ability to think in the abstract is a(n) ____ skill. (A) technical (B) human (C) conceptual (D) functional (E) operational

conceptual

The Food and Drug Administration (FDA) is an example of which of the following areas of government regulation? (A) Consumer protection (B) Safety and health of employees (C) Safety and health of consumers (D) Environmental protection (E) Investor related issues

consumer protection

The appropriate management behavior that depends on the unique situation is a ____ perspective. (A) classical (B) universal (C) behavioral (D) quantitative (E) contingency

contingency

The broader the solutions, the greater the creativity and possibility for innovation. This is a benefit of which perspective? (A) Classical (B) Universal (C) Quantitative (D) Contingency (E) Behavioral

contingency

A manager concerned with time zone differences is worried about (A) planning. (B) organizing. (C) decision making. (D) leading. (E) controlling.

controlling

As applied to social responsibility, social audits represent what function of management? (A) Controlling (B) Organizing (C) Leading (D) Directing (E) Planning

controlling

Which two managerial functions utilize quantitative management the most? (A) Controlling and organizing (B) Planning and organizing (C) Organizing and leading (D) Controlling and planning (E) Leading and controlling

controlling and planning

Boards of directors are responsible for which area of emerging ethical issues? (A) Ethical leaders (B) Ethics issues in information technology (C) Ethics issues in privacy (D) Corporate governance (E) None of these choices

corporate governance

When Starbucks operates in other countries, it customizes snacks to local tastes. This is a(n) ____ challenge for international managers. (A) technological (B) cultural (C) political (D) economic (E) legal

cultural

Auto manufacturers are required to attain a certain average fuel-efficiency level for all the cars they sell. They try to attain the mandated levels, but they also try to get deadline extensions. The auto makers' approach to social responsibility is a(n) ____ stance. (A) reactive (B) obstructionist (C) proactive (D) accommodative (E) defensive

defensive

When Dayton Hudson was the target of a hostile takeover it was able to use its position of influence in the state of Minnesota to pressure the state legislature to change the laws preventing breakup of any company immediately after purchase. Dayton Hudson responded to the crisis using (A) merger. (B) direct influence. (C) hostile takeover. (D) alliances. (E) acquisitions.

direct influence

Compassion International is a children's charity that provides basic necessities, schooling, and job training for poverty-stricken children around the world. This not-for-profit organization would require which type of investment when it enters a new country? (A) Direct investment (B) Joint venture (C) Licensing (D) Importing/exporting (E) Franchising

direct investment

____ strategy is considered the highest level of involvement in international business. (A) Importing/exporting (B) Licensing (C) Joint venture/strategic alliance (D) Franchising (E) Direct investment

direct investment

The Environmental Protection Agency is the agency charged with enforcement of many of the environmental laws in the United States. This agency represents a form of (A) indirect regulation. (B) direct regulation. (C) legislative mandate. (D) government coercion. (E) legislative intervention.

direct regulation

When the SEC brought charges against Bernard Madoff and his CFO, it was exercising its power of (A) political favors. (B) legislative intervention. (C) indirect regulation. (D) lobbying. (E) direct regulation.

direct regulation

Renata is a tax attorney in Germany. Her service is a(n) ____ business. (A) international (B) domestic (C) multinational (D) intercontinental (E) global

domestic

The interest rates are an important aspect of which environment? (A) Political-legal (B) Economic (C) Sociocultural (D) Task (E) None of these choices

ecocomic

A nation's cost of living is part of its (A) economic environment. (B) cultural heritage. (C) task environment. (D) technological environment. (E) political-legal environment.

economic environment

After ordering from Amazon, customers are asked to review the product and the seller. This is an example of which part of the system? (A) Inputs (B) Outputs (C) Feedback (D) Transformation processes (E) Material

feedback

Advertising for Abercrombie and Fitch uses overt sexuality to sell clothes. Ads for Abercrombie, the pre-teen sizes, are only moderately less sexual and products include swim wear with padding in the chest. Many people object to this advertising. This is an example of the relationship of the (A) employee to the firm. (B) firm to the employee. (C) firm to the environment. (D) firm to competitors. (E) employee to the environment.

firm to the environment

At the ____ managerial level, technical skills are particularly important. (A) top management (B) operational employee (C) middle management (D) first-line supervisor (E) board of directors

first-line supervisor

A(n) ____ business transcends national boundaries and is not committed to a single home country. (A) international (B) domestic (C) multinational (D) intercontinental (E) global

global

Coca-Cola is based out of Atlanta but reaches into hundreds of countries. The product is locally packaged, but the cola inside is essentially the same throughout the world. Coca-Cola is edging closer to being a(n) ____ business. (A) international (B) domestic (C) multinational (D) intercontinental (E) global

global

Geert Hofstede identified all of the following fundamental differences that can be used to characterize people in different cultures EXCEPT (A) power orientation. (B) global orientation. (C) social orientation. (D) time orientation. (E) uncertainty orientation.

global orientation

Ilham grew up in Morocco. She worked in the Netherlands for 10 years and now she is moving to North Carolina due to work relocation. This is an example of increasing diversity due to (A) globalization. (B) legislative and judicial decisions. (C) competitive advantage. (D) changing demographics. (E) terrorism.

globalization

Kweku Adoboli was arrested after losing $2.3 billion of UBS global equities. Adoboli's actions were (A) legal and ethical. (B) moral. (C) legal but unethical. (D) illegal and unethical. (E) illegal but ethical.

illegal and unethical

Women in Saudi Arabia have been arrested for driving. Their actions are (A) legal and ethical. (B) moral. (C) legal but unethical. (D) illegal and unethical. (E) illegal but ethical.

illegal but eithical

Two U.S. companies Cargill and Archer Daniels Midland purchase 25% of the world cocoa supply from farmers in West Africa. These companies use (A) importing. (B) direct investment. (C) global sourcing. (D) exporting. (E) joint venture.

importing

____ is the least risky type of international business in which firms usually become involved. (A) Importing/exporting (B) Licensing (C) Joint venture (D) Global sourcing (E) Direct investment

importing/exporting

A(n) ____ would come under the heading of the economic element of the general environment. (A) increase in the number of single-parent families (B) increase in unemployment (C) large increase in immigration (D) increase in the mean age of the population (E) significant decrease in the birthrate

increase in unemployment

____ is the cultural belief that the person comes first. (A) Individualism (B) Power respect (C) Aggressive goal behavior (D) Power tolerant (E) Collectivism

individualism

John Kopchinski, a former Pfizer sales representative, earned more than $51.5 million as a result of his lawsuit against the world's biggest drug maker and the record penalty the company must pay the U.S. government for its massive marketing transgressions. Kopchinski used whistleblowing, a(n) ____, to bring attention to the problem. (A) formal organizational dimension (B) defensive stance toward social responsibility (C) protective stance toward social responsibility (D) reactive approach to social responsibility (E) informal organizational dimension

informal organizational dimension

Which of the following is NOT a factor of the political-legal environment for international managers? (A) No incentives for international trade (B) The use of import quotas and tariffs (C) Infrastructure (D) Membership in an economic community (E) Government instability

infrastructure

One of the basic forms of regulator is a(n) (A) strategic partner. (B) interest group. (C) task force. (D) board of directors. (E) owner.

interest group

The regulator element of the task environment consists of (A) interest groups and labor unions. (B) customers and suppliers. (C) interest groups and regulatory agencies. (D) suppliers and regulatory agencies. (E) regulatory agencies and labor unions.

interest groups and regulatory agencies

Which of the following is NOT a part of a nation's infrastructure? (A) Its natural resources (B) Its highway system (C) Its airports (D) Its commercial distribution system (E) Its power plants

its natural resources

Theory X managers believe workers are (A) happy. (B) lucky. (C) lazy. (D) needy. (E) committed.

lazy.

At the University of Miami a wealthy booster (now serving time in federal prison) said he spent millions on cash donations, hookers, and entertainment for football players, all with the coaches' knowledge. (A) legal (B) sociocultural (C) legal and sociocultural (D) political (E) political and economic

legal and sociocultural

Congressman Anthony Weiner resigned after sending naked pictures of himself to adult women who were not his wife. His actions were (A) legal and ethical. (B) justified. (C) legal but unethical. (D) illegal and unethical. (E) illegal but ethical.

legal but unethical

What are the two branches of quantitative management? (A) Scientific management and administrative management (B) Theory X and Theory Y (C) Contingency theory and systems theory (D) Human relations and organizational behavior (E) Management science and operations management

management science and operations management

U.S. managers have the least difficulty operating in ____ economies. (A) market (B) communist (C) industrializing (D) developing (E) pure competition

market

The United States, Canada, and Mexico are major trading partners with one another. They are an example of a(n) (A) mature market. (B) market system. (C) market economy. (D) high potential/high growth economy. (E) other economy.

market system

The broad issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different cultures is called (A) multiculturalism. (B) culture. (C) religion. (D) ethnicity. (E) habits.

multiculturalism

The impact of social media on businesses is often ______. (A) negative (B) positive from employees (C) positive from customers (D) positive and negative from reporters (E) negative from the CEO

negative

Educational, healthcare, and international organizations (A) are so different from for-profit businesses that they do not need managers. (B) have little in common with one another. (C) require the use of management skills occasionally. (D) are organized so that managers do not have a role. (E) None of these choices

none of these choices

Companies that take a(n) ____ stance to social responsibility cross the ethical or legal line that separates acceptable from unacceptable practices, and often deny or cover up their actions. (A) accommodative (B) reactive (C) participative (D) defensive (E) obstructionist

obstructionist

An example of the economic system in China is (A) all postings on Qiangguo, the largest Internet bulletin board in China, are censored. (B) bowling is the latest fad in China, with a new bowling alley opening weekly. (C) calligraphy is viewed as a higher art form than painting and drama. (D) one of China's greatest natural resources is its labor pool. (E) the Chinese government has a one-child population control.

one of China's greatest natural resources is its labor pool.

A system that actively interacts with its environment is best described as a(n) (A) subsystem. (B) closed system. (C) transformation system. (D) management information system. (E) open system.

open system

____ is an element in the organization's internal environment. (A) Socioculture (B) A strategic ally (C) Organization culture (D) Technology (E) A labor union

organization culture

Corporate attorneys are part of the corporate headquarters. Their area of management is part of: (A) marketing. (B) finance. (C) operations. (D) human resources. (E) other kinds of management.

other kinds of management.

One of the primary challenges facing those who would like to enter a high-potential/high-growth economy is (A) more infrastructure than can be used. (B) a large upper class. (C) a communist government. (D) potential consumers are poor. (E) None of these choices

potential consumers are poor

NBD, a financial institution headquartered in Detroit, matches its employees' contributions to universities and colleges. This is an example of the ____ approach to social responsibility. (A) reactive (B) obstructionist (C) proactive (D) accommodative (E) defensive

proactive

Industrial psychology is the practice of applying (A) psychology in the industrial revolution. (B) psychology to worker motivation and selection. (C) efficiency measures to psychological output. (D) statistical measures to psychological output. (E) industrial advancements to medical research.

psychology to worker motivation and selection

____ management techniques do not account for individual behaviors and attitudes. (A) Scientific (B) Administrative (C) Systems (D) Human relations (E) Quantitative

quantitative

The U.S. government limits how many automobiles can be imported into the United States annually. This is a(n) (A) export restraint agreement. (B) import tariff. (C) embargo. (D) quota. (E) boycott.

quota

All of the following are basic approaches to social responsibility EXCEPT (A) accommodative stance. (B) defensive stance. (C) reactive stance. (D) proactive stance. (E) obstructionist stance

reactive stance

All of the following are common approaches that businesses use to influence government EXCEPT (A) personal contacts. (B) rebates. (C) lobbyists. (D) donations to PACs. (E) favors.

rebates.

The Internet and e-commerce affects the natural environment by (A) reducing energy costs and pollution. (B) sending electronic pulses into the air. (C) increasing package delivery and increasing pollution. (D) depleting the ozone layer. (E) decreasing charitable contributions.

reducing energy costs and pollution

Business influence on government relies on all EXCEPT which of the following? (A) Lobbying (B) Social pressure (C) Cultural influence (D) Regulation (E) Personal contacts

regulation

The Federal Communications Commission monitors radio broadcasts for inappropriate content. This is an example of the ____ component. (A) owner (B) partners (C) regulator (D) competitors (E) economic

regulator

The mayor of NYC convinced the Rent Guidelines Board to approve a rent freeze. Landlords complained, but could not change it. This is an example of the (A) relationship of the employee to the environment. (B) relationship of the employee to the firm. (C) relationship of the firm to the employee. (D) relationship of the firm to other economic agents. (E) relationship of the firm to its competitors.

relationship of the firm to other economic agents

Which of the following is an example of how cultural differences directly impact international business practices? (A) Government stability (B) Schools (C) Buy national legislation (D) Hospitals (E) Religious practice that separates men and women

religious practice that separates men and women

The use of a Gantt chart to schedule workers' duties, breaks, and lunches at a day-care center is an application of one of the principles associated with (A) the classical perspective. (B) scientific management. (C) management science. (D) the contingency theory. (E) administrative management.

scientific management

Some companies require employees to only use their company cell phones for work related activities. Companies can check phone records, but it is a tedious process that would be unnecessary as long as employees do the right thing. This is an example of how employees treat the organization regarding ______. (A) conflicts of interest (B) secrecy (C) confidentiality (D) honesty (E) all of the above

secrecy

Which of the following is an output? (A) Operating system (B) Service (C) Information resource (D) Complaint form (E) Control system

service

Which of the following is a disadvantage of joint ventures/strategic alliances? (A) More rapid market entry (B) Access to technology (C) Access to raw materials (D) Reduced risk (E) Shared control over operations

shared control over operations

A manufacturer of recyclable plastic containers is operating in an environment that is relatively free of uncertainty. This means that the manufacturer is operating in a ____ environment. (A) simple and complex (B) stable and complex (C) dynamic and simple (D) simple and stable (E) dynamic and complex

simple and stable

Elton Mayo conducted experiments at Western Electric's Hawthorne plant from 1927-1932. He discovered that (A) piece rate pay improved production. (B) unions limit employee initiative. (C) rate busters don't make their quota. (D) social pressure was more important than financial incentive. (E) chiselers assisted low producers.

social pressure was more important than financial incentive

A jihadist called for a violent attack on David Letterman after the comedian made fun of Al Qaeda leaders. Letterman rarely does a single show without making fun of American leaders. This is an example of differences in the ____ dimension. (A) internal (B) political-legal (C) task (D) sociocultural (E) economic

sociocultural

Flowers can be purchased from florists, supermarkets, discount stores, and street vendors. In the 1920s, the most popular flower was the narcissus. In the 1960s, daisies were extremely popular. In the latter part of the twentieth century, roses were popular. This changing taste in flowers reflects changes in the ____ dimension of the general environment. (A) legal (B) sociocultural (C) technological (D) political (E) economic

sociocultural

When Boeing CEO Dennis Mullenburg, answered questions from reporters, he was in the role of ____. (A) disturbance handler (B) figurehead (C) spokesperson (D) negotiator (E) monitor

spokesperson

The least environmental uncertainty is faced by organizations with a ____ environment. (A) complex and stable (B) stable and simple (C) simple and homogeneous (D) stable and dynamic (E) homogeneous and dynamic

stable and simple

In the U.S. Starbucks does not franchise. It has a(n) ____ agreement with Barnes and Noble. (A) importing (B) exporting (C) strategic (D) global sourcing (E) direct investment

strategic

In one year hospitals around the country ran out of 180 different drugs. The pharmaceutical companies are ____ to hospitals. (A) customers (B) suppliers (C) strategic partners (D) competitors (E) regulators

suppliers

The components of the internal environment do NOT include which of the following? (A) Employees (B) Owners (C) Physical work environment (D) Culture (E) Suppliers

suppliers

Which skills are most important for first-line managers? (A) Human (B) Conceptual (C) Technical (D) Functional (E) Operational

technical

Executives carry smart phones that keep them connected to people and information all day. This is an example of the ____ dimension of the external environment. (A) task (B) economic (C) general (D) technological (E) sociocultural

technological

Which of the following is NOT one of the elements in the task environment for St. Jude Children's Hospital? (A) The board of directors (B) Pharmaceuticals sales representatives (C) Patients (D) Local pediatric clinics (E) Safety inspectors

the board of directors

Staff Sergeant Tyra Bradford is a platoon sergeant. She uses whatever style of management seems to fit the situation. Her management style fits which theory of management? (A) Bureaucratic management (B) TQM (C) The contingency approach (D) Theory X and Y (E) Qualitative management

the contingency appraoch

The theory based on the idea that the best managerial actions in a given situation depend on the elements of that situation is known as (A) the equifinality theory. (B) Theory X and Y. (C) the contingency approach. (D) the systems theory. (E) quantitative management.

the contingency approach

Which of the following statements does NOT describe a characteristic of importing/exporting? (A) Importing/exporting is an easy way to enter a market. (B) There is very little risk involved with importing and exporting. (C) The cost of importing/exporting may be high due to transportation costs. (D) Due to government restrictions, not all products can be imported or exported. (E) The costs of initiating an import/export strategy are high.

the costs of initiating an import/export strategy are high

In Florida a vacationer could choose from over 200 time-share resorts. In Vermont the choice is limited to 15. A resort in Vermont has (A) the power of buyers. (B) the power of suppliers. (C) the threat of new entrants. (D) competitive rivalry. (E) the competitive advantage.

the power of suppliers

According to the text, which of the following is a factor of the political-legal environment for international managers? (A) Infrastructure (B) The use of import quotas and tariffs (C) Natural resources (D) Language spoken (E) Religious beliefs

the use of import quotas and tariffs

Which of the following is NOT a potential disadvantage associated with an import/export operation? (A) Products are unrestricted; anything can be imported or exported. (B) Importing and exporting requires a large cash outlay from organizations. (C) There is a great deal of risk involved compared to other strategic alternatives. (D) Imports/exports are subject to taxes, tariffs, and higher transportation expenses. (E) All of these choices

there is a great deal of risk involved compared to other strategic alternatives

____ is NOT one of the five competitive forces identified by Michael Porter as having an impact on the interaction between an organization and its environment. (A) Power of suppliers (B) Threat of increased regulation (C) Competitive rivalry (D) Power of buyers

threat of increased regulation

The ____ is the extent to which new competitors can easily enter a market or market segment. (A) threat of substitute products (B) threat of new entrants (C) threat of hostile takeover (D) power of competitors (E) competitor overload

threat of new entrants

Outside members of the board of directors are usually chosen (A) because they represent part of the organization's general environment. (B) to reduce the requirement for inside directors who come from the same industry. (C) to provide a particular expertise. (D) to reduce scrutiny by government agencies. (E) to preclude the conflicts of interest that could arise if top managers from the organization were selected.

to provide a particular expertise.

At the ____ level of management, conceptual skills are most important. (A) top management (B) operational employee (C) middle management (D) first-line supervisor (E) intermediate

top management

The level of ____ faced by organizations is determined by the degree of homogeneity and the degree of change in their environments. (A) uncertainty (B) environmental turbulence (C) complexity (D) competitive forces (E) tangibility

uncertainty

All of the following issues stem from how employees treat the organization EXCEPT (A) conflicts of interest. (B) wages and working conditions. (C) secrecy and confidentiality. (D) employee honesty. (E) misappropriation of organizational resources.

wages and working conditions

John Kopchinski, a former Pfizer sales representative, earned more than $51.5 million as a result of his lawsuit against the world's biggest drug maker and the record penalty the company must pay the U.S. government for its massive marketing transgressions. He engaged in (A) whistle-blowing. (B) ethical compliance. (C) leadership practices. (D) corporate culture modification. (E) ethical compliance.

whistle-blowing

Which of the following actions is NOT part of an organization's attempts to evaluate social performance? (A) Corporate social audits (B) Whistle-blowing by employees (C) Requiring employees to sign agreements to abide by its code of ethics (D) Reviewing its responses to questionable conduct (E) Examining the impact that the corporate culture has on the firm's social performance

whistle-blowing by employees

____ are generally overrepresented in the executive ranks of most organizations today. (A) Latinos (B) Women (C) African Americans (D) White men (E) Asians

white men