MGMT EXAM3

Which of the following refers to the "Great Man" theory?

A theory of leadership that explained leadership by examining the traits and characteristics of renowned leaders of human history.

Which of the following statements refers to House's path goal theory?

A theory that states that the most important aspect in leadership is the follower's expectation that a task can be accomplished and that it will lead to rewards.

Which of the following statements about the balanced scorecard is true?

Balanced scorecard can be adapted to align with unique company goals.

The management of Z-Cosmetics, after identifying key measurements, decided to set performance targets for its business. In order to fulfill the purpose, it adopted a process which required the management to collect data from Color Cosmetics, a leading manufacturer in the industry. The managers of Z-Cosmetics believed that adopting the best practices across the industry would help them achieve their goals more effectively. Identify the process used by Z-Cosmetics to set performance targets.

Benchmarking

Harry, a firm's marketing head, had certain characteristics that made him gain his team's loyalty. Moreover, he can elicit performance beyond expectations from his team members. He has the ability to motivate his team members through strong communication skills. From this description, it can be inferred that Harry is a.

Charismatic.

Which of the following is an advantage of realistic job previews?

Decrease turnover in many organizations

Which of the following statements is true about the financial perspective of a balanced scorecard?

Economic value added refers to the value a company provides to its shareholders.

Which of the following statements about 360-degree feedback is true?

Employees receive feedback from their superiors, peers, and subordinates.

Which of the following helps change leaders build dissatisfaction?

Engaging in benchmarking or internal and external performance/opportunity gap analyses.

Which of the following statements about globalization is true?

Globalization has led to a host of new competitors on the global stage.

Thomas, a top-executive of an organization, is responsible for managing the transformational change process that the organization is about to undergo soon. Which of the following should Thomas do in order to combat the employees' resistance to change and to create a sustainable change?

He should engage employees in the change process.

Which of the following is a benefit of task-oriented leadership style?

Improved performance.

Inertia refers to the.

Inability of organizations to change as rapidly as the environment.

Which of the following statements is true about the different types of training?

Informal training of employees includes coaching or mentorship.

Which of the following is the most valuable benefit of the balanced scorecard?

Its facilitation of communication about strategy throughout an organization

Steve, the marketing lead in an organization, treats each of his team members differently and maintains unique relationships with them. Jerry and Henry are members of his team. He assigns more interesting tasks to Jerry and offers him more rewards. On the other hand, Henry is simply required to comply by formal rules and receives the standard benefits of the job. From this scenario it can be inferred that.

Jerry belongs to Steve's in-group.

Which of the following statements about outsourcing and offshoring is true?

Offshoring is used to lower costs in a firm's value chain.

Color Cosmetics manufacturers, whose target market comprised only female customers, have now introduced a new range of products for the male population. They came up with new strategies and advertisements to reach the new target market. They did so to maintain a competitive advantage in the industry. Which of the following strategies did the company apply to compete more effectively?

Organizational change

Which of the following statements is true about the various customer metrics?

Some companies find it valuable to monitor the amount customers spend on their products relative to all other products.

A-Recruitz is an organization that allows its employees to work from home. Most of the interaction between the employees and the organization takes place through email. Moreover, the organization is able to maintain increased employee performance and satisfaction. Identify the work option offered by A-Recruitz to its employees.

Telecommuting

Which of the following statements best describes sustainable technologies?

They improve the performance of established products, along the dimensions of performance that mainstream customers in major markets have historically valued.

Which of the following requirements should be met for human resources to become a competitive advantage?

They must add value to the organization

Internal business processes are important because.

They represent the day to day operations that deliver products & services to customers.

Which of the following is a most cited reason why organizations initiate change?

To improve performance.

John, an organization's HR manager, is making plans to offer training to his employees. To effectively proceed with the training process John should first.

Understand the goals of training.

Leadership substitutes refer to.

aspects of a situation that make leadership unnecessary.

According to the formula that makes up the change equation, the combination of dissatisfaction with the status quo, new model for the organization, and the process for change must be.

greater than the resistance to change and cost of change that employees experience.

Hersey and Blanchard believed that.

leaders have the flexibility and range of skills to adapt their behavior to the maturity of their subordinates.

The most important provision of the Civil Rights Act, Title VII is that it.

prohibits employment discrimination based on race, sex, color, religion, and national origin.

GudGadgets is a leading manufacturing company. It used a particular raw material as the base for manufacturing most of its products. Due to some recent events, the government banned the overall supply of that raw material. As a result, the company had to switch to another raw material. This called for a change in the machines and other processes involved in manufacturing its products. The company stopped the production of few established products and introduced some new products to remain competitive. This scenario is an example of?

transformative