MGMT Final Chapter 15
low media richness
(impersonal written) - best for routine, clear-cut situations
face-to-face communication
Situations in which the participants who are physically or bodily present speak directly to one another during the interaction.
Communication process
1. sender - encodes message, selects medium 2. message - transmitted through medium 3. receiver - decodes the message and decides if feedback is needed 4. feedback - receiver expresses reaction through a medium 5. NOISE!
LinkedIn is the most popular and effective social media for recruiting.
True
linguistic style
a person's characteristic speaking patterns
defensive communication
aggressive, attacking, angry communication or passive, withdrawing communication
noise
any disturbance that interferes with the transmission of the message
nondefensive communication
communication that is assertive, direct, and powerful
The communication advantages of social media use by businesses can best be summarized as
connectivity
social media policy
describes the who, how, when, and for what purposes of social media use, and the consequences for noncompliance
Which type of communication is highest in media richness?
face-to-face
High media richness
face-to-face, best for non-routine, ambiguous situations
A rich medium is more effective with routine situations.
false
Dissemination is the transfer of information and understanding from one person to another.
false
Encoding means interpreting and trying to make sense of a message.
false
The unofficial communication system of the informal organization, a system of gossip and rumor, is known as jargon.
false
When you encounter a medium barrier, the recipient of the message doesn't respond enough.
false
external communication
flows between people inside and outside the organization
personal barriers
individual attributes that hinder communication
decoding
interpreting and trying to make sense of the message
The telephone you use to speak to another person is an example of which part of the communication process?
medium
sender barrier
no message gets sent ex: someone is afraid to voice a suggestion or opinion
receiver barrier
no message is received ex: cell phone picks up canadian towers and you don't receive calls
passive listening
not my responsibility to listen
involved listening
partially invested
medium
pathway by which a message travels
active listening
process of actively decoding and interpreting verbal message
decoding barrier
recipient doesn't understand the message ex: not social media savy and dont understand what young colleagues are talking about but don't ask
empathy
represents the ability to recognize and understand another persons feelings and thoughts (haven't experienced it but can put yourself in their shoes)
physical barriers
sound, time, space
Which fo the following communication styles do women not use as much as men?
talk over others
jargon
terminology specific to a particular profession or group
medium barrier
the communication channel is blocked ex: phone has a busy signal or bad service
encoding barrier
the message is not expressed correctly ex: doesn't speak english fluently
crowd sourcing
the practice of obtaining information or input into a task or project by enlisting the services of a large number of people, either paid or unpaid, typically via the Internet.
feedback
the receiver expresses his or her reaction to the senders message
feedback barrier
the recipient doesn't respond enough ex: gives directions that they don't understand and do it wrong
encoding
translating a message into understandable symbols or language
Nonverbal language and other subtleties are often lost in e-mail, so jokes may be taken as insults or criticism.
true
detached listening
uninterested
the grapevine
unofficial communication system of the informal organization - a network of in-person and online gossip
vertical communication
up and down the chain of command - Communication up and down the hierarchy within an organization
cyberloafing
using the internet at work for personal use
horizontal communication
within and between work units, its main purpose is coordination