MGMT Final Chapter 15

low media richness

(impersonal written) - best for routine, clear-cut situations

face-to-face communication

Situations in which the participants who are physically or bodily present speak directly to one another during the interaction.

Communication process

1. sender - encodes message, selects medium 2. message - transmitted through medium 3. receiver - decodes the message and decides if feedback is needed 4. feedback - receiver expresses reaction through a medium 5. NOISE!

LinkedIn is the most popular and effective social media for recruiting.

True

linguistic style

a person's characteristic speaking patterns

defensive communication

aggressive, attacking, angry communication or passive, withdrawing communication

noise

any disturbance that interferes with the transmission of the message

nondefensive communication

communication that is assertive, direct, and powerful

The communication advantages of social media use by businesses can best be summarized as

connectivity

social media policy

describes the who, how, when, and for what purposes of social media use, and the consequences for noncompliance

Which type of communication is highest in media richness?

face-to-face

High media richness

face-to-face, best for non-routine, ambiguous situations

A rich medium is more effective with routine situations.

false

Dissemination is the transfer of information and understanding from one person to another.

false

Encoding means interpreting and trying to make sense of a message.

false

The unofficial communication system of the informal organization, a system of gossip and rumor, is known as jargon.

false

When you encounter a medium barrier, the recipient of the message doesn't respond enough.

false

external communication

flows between people inside and outside the organization

personal barriers

individual attributes that hinder communication

decoding

interpreting and trying to make sense of the message

The telephone you use to speak to another person is an example of which part of the communication process?

medium

sender barrier

no message gets sent ex: someone is afraid to voice a suggestion or opinion

receiver barrier

no message is received ex: cell phone picks up canadian towers and you don't receive calls

passive listening

not my responsibility to listen

involved listening

partially invested

medium

pathway by which a message travels

active listening

process of actively decoding and interpreting verbal message

decoding barrier

recipient doesn't understand the message ex: not social media savy and dont understand what young colleagues are talking about but don't ask

empathy

represents the ability to recognize and understand another persons feelings and thoughts (haven't experienced it but can put yourself in their shoes)

physical barriers

sound, time, space

Which fo the following communication styles do women not use as much as men?

talk over others

jargon

terminology specific to a particular profession or group

medium barrier

the communication channel is blocked ex: phone has a busy signal or bad service

encoding barrier

the message is not expressed correctly ex: doesn't speak english fluently

crowd sourcing

the practice of obtaining information or input into a task or project by enlisting the services of a large number of people, either paid or unpaid, typically via the Internet.

feedback

the receiver expresses his or her reaction to the senders message

feedback barrier

the recipient doesn't respond enough ex: gives directions that they don't understand and do it wrong

encoding

translating a message into understandable symbols or language

Nonverbal language and other subtleties are often lost in e-mail, so jokes may be taken as insults or criticism.

true

detached listening

uninterested

the grapevine

unofficial communication system of the informal organization - a network of in-person and online gossip

vertical communication

up and down the chain of command - Communication up and down the hierarchy within an organization

cyberloafing

using the internet at work for personal use

horizontal communication

within and between work units, its main purpose is coordination