MGMT quizzes ch 1-5

_____ were the first to recognize the need for submitting written requests.

Egyptians

_____ is the ultimate form of commitment companies can make to their workers.

Employment security

_____ is the degree of concern people have about an ethical issue.

Ethical intensity

A Gantt chart indicates informal communication paths. (T/F)

False

Environmental scanning does not contribute to organizational performance.

False

Human skills are the ability to see an organization as a whole. (T/F)

False

In general, operations management uses a qualitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories. (T/F)

False

In the context of management functions, controlling is about determining how things get done. (T/F)

False

Motion study involved timing how long it took good workers to complete each part of their jobs.

False

Nonprofits, partnerships, and labor unions are not covered by the US Sentencing Commission Guidelines for Organizations. (T/F)

False

One of the most commonly used operations management tools is cognitive mapping, which is used to better understand the psychology of the workers in an organization. (T/F)

False

Opportunistic behavior focuses on establishing a mutually beneficial, long-term relationship between buyers and suppliers.

False

Proactive monitoring of customers involves identifying and addressing customer trends and problems after they occur.

False

The Hawthorne Studies demonstrated that financial incentives were the most important motivator for workers. (T/F)

False

_____ skills are equally important at all levels of management, from team leaders to chief executive officers.

Human

Which was al-Farabi's contribution to management thought and practice?

Leadership traits

_____ is defined as getting work done through others

Management

In the context of managerial roles, which of the following is a difference between the disseminator role and the spokesperson role?

Managers in the disseminator role distribute information to employees inside the company, whereas managers in the spokesperson role share information with people outside their departments or companies

In the context of the specific environment of an organization, which of the following is a difference between supplier dependence and buyer dependence?

Supplier dependence is the degree to which a company relies on a dealer for the dealer's product, whereas buyer dependence is the degree to which a supplier relies on a consumer.

For most of recorded history, information has been costly, difficult to obtain, and slow to spread. (T/f)

True

According to psychologist Lawrence Kohlberg, people at the _____ of moral development make decisions that conform to societal expectations.

conventional level

When businesses enhance their reputations by being socially responsible, they hope to maximize _____.

customers' willingness to pay

The _____ is the decisional role that managers play when they discuss schedules, projects, goals, outcomes, resources, and employee raises.

negotiator role

Which of the following is a tactic in which an advocacy group actively tries to persuade consumers not to purchase a company's goods or services?

A Product boycott

_____ pertain to the social roles that businesses play in society beyond their economic, legal, and ethical responsibilities.

Discretionary responsibilities

In the context of managerial roles, what is a difference between the negotiator role and the figurehead role?

In the negotiator role , managers discuss projects, goals, outcomes, and employee raises, whereas in the figurehead role, managers perform ceremonial duties such as greeting company visitors.

_____ refers to a transaction in which one party in the relationship benefits at the expense of the other.

Opportunistic behavior

_____ are defined as persons or groups with a legitimate interest in a company.

Stakeholders

_____ is the degree to which a company relies on a provider because of the importance of the provider's product to the company and the difficulty of finding other sources of that product.

Supplier dependence

The management function of leading involves determining organizational goals and a means for achieving them. (T/F)

The management function of leading involves determining organizational goals and a means for achieving them.

In the context of the specific environment of an organization, which of the following is a difference between reactive customer monitoring and proactive monitoring of customers?

Unlike reactive customer monitoring, proactive monitoring of customers identifies and addresses customer needs before they occur.

A(n) _____ is a social responsiveness strategy in which a company accepts responsibility for a problem and does all that society expects to solve that problem.

accommodative strategy

the aim of bureaucracy is to

achieve an organization's goals in the most efficient way possible.

managers in the _____ share the information they have collected with their subordinates and others in the company.

disseminator role

Mary Parker Follett believed that the best way to deal with conflict was _____.

integration

Organizational members use _____ to make sense of organizational events and changes and to emphasize culturally consistent assumptions, decisions, and actions.

organizational stories

The _____ holds that an individual should never do anything that is not honest, open, and truthful and that he or she would not be glad to see reported in the newspapers or on television.

principle of personal virtue

In the context of ethical intensity, unlike probability of effect, magnitude of consequences:

reflects the total harm or benefit derived from an ethical decision.

According to the _____, the only social responsibility that businesses have is to maximize profits.

shareholder model

In the context of creation and maintenance of organizational cultures, a primary source of organizational culture is _____.

the company founder