MGMT WEEK 7 HOMEWORK

Based on how attracted his followers were to his vision, what source of power did Chenault have at American Express?

Referent

Chenault was a celebrity at American Express and is known for transforming the lives of many of his employees. Based on this perception, which influence tactic could Chenault most successfully use?

inspirational appeals

During the attacks of September 11, American Express lost 11 employees and suffered major damage to its headquarters. Chenault gathered his employees in Madison Square Garden and declared that the company was "sound" and "will overcome" the tragedy. Based on the revised Path-Goal Theory, what style of leader behavior does this represent?

path-goal clarifying Leaders with an achievement-oriented style emphasize excellence and demonstrate confidence in employee abilities (Table 14.6). Here, Chenault's statement to his employees after the September 11 attacks showed confidence in the company and its ability to overcome the tragedy.

Chenault was able to influence employees in a way that they pursued American Express' goals over their own self-interests. What type of leadership did this portray?

transformational