MGT 258 Quiz 10

____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Affective Conflict

Identify the correct statement about team conflicts.

Affective conflict occurs when team members disagree because their different experiences and expertise lead them to different views of the problem and solutions.

In the stages of team development, a team first moves from growth to decline during the _____ stage.

De-norming

____ do NOT have the authority to make decisions.

Employee involvement teams

As teams develop and grow, they pass through three stages of development. These three stages are (1) perceived team, (2) felt team, and (3) manifest team.

False

In general, gainsharing is most effective for self-managing and self-directing teams performing complex tasks, while skill-based pay works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system.

False

One of the disadvantages of project teams is their lack of flexibility.

False

The three significant disadvantages that teams and teamwork are prone to are initially high turnover, social loafing, and legal risk.

False

Linda is a manager at a local restaurant. She wants to introduce a new scheme that she thinks will improve customer satisfaction. But before this, she needs to inform her team about this. Should Linda force consensus for her new scheme? Why?

No, because insisting on consensus usually promotes affective rather than cognitive conflict.

___ range from vacations to T-shirts, plaques, and coffee mugs and are especially effective when coupled with management recognition, such as awards, certificates, and praise.

Nonfinancial rewards

Group cohesion tends to be relatively strong at the _____ stage of team development.

Norming

Which of the following typically happens during the storming stage of team development?

Team members begin to work together, and different personalities and work styles clash.

A preference for teamwork (i.e., collectivism), team level, and team diversity can help companies choose the right team members.

True

Cognitive conflict is strongly associated with improvements in team performance, and affective conflict is strongly associated with decreases in team performance.

True

In general, skill-based pay is most effective for managing the performance of self-managing and self-directing teams.

True

Norms are informally agreed-upon standards that regulate team behavior. They are valuable because they let team members know what is expected of them.

True

Structural accommodation means giving teams the ability to change organizational structures, policies, and practices if it helps them meet their stretch goals.

True

Spencer's Autotech Inc. is a car repair company. It maintains an employee involvement group to track the company's goals and performance metrics. This team would most likely:

provide advice to management concerning areas that needed change

The least amount of autonomy is found in ____.

traditional work groups

In the autonomy continuum, the correct sequence, from low team autonomy to high team autonomy, is:

traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, and self-designing teams.