MGT 303 Final
________ are organizations of physicians and other healthcare professionals that provide a large range of services to subscribers and their dependents on a prepaid basis. a. Health maintenance organizations b. Preferred provider organizations c. Consumer-driven health plans d. Employee assistance programs
A. Health maintenance organizations
Which type of job evaluation system is widely used by the federal, state, and municipal governments? a. job classification system b. point system c. work valuation d. job ranking system
A. Job classification system
________ is the systematic process of determining the relative worth of jobs in order to establish which jobs should be paid more than the others within the organization. a. Job evaluation b. Competency assessment c. Yield ratio d. Job specification
A. Job evaluation
Which bonus incentive plan uses employee and management committees to gain cost-reduction improvements? a. Scanlon plan b. Rucker plan c. Improshare d. employee stock ownership plan
A. Scanlon plan
Which of the following is not an external factor influencing performance standards for sales employees? a. The development of customer service and assistance programs. b. The nature of the sales territory. c. Economic fluctuations. d. Sales competition.
A. The development of customer service and assistance programs.
Contribution to which pension plan is made jointly by employers and employees? a. contributory plan b. noncontributory plan c. defined-benefit plan d. defined-contribution plan
A. contributory plan
Under which program do employees receive a year-end merit payment which is not added to their base pay? a. lump-sum merit program b. straight salary plan c. straight commission plan d. employee stock ownership plan
A. lump-sum merit program
Under which incentive plan do employees receive a certain rate for each unit? a. straight piecework b. differential piece rate c. standard hour plan d. bonus
A. straight piecework
Internal factors that influence wage rates include: a. the worth of a job. b. legal requirements. c. cost of living. d. area wage rate.
A. the worth of a job.
A cost-of-living adjustment of $1 represents a ________ % increase for an employee earning $10 per hour. a. 5 b. 10 c. 15 d. 20
B. 10
True/False A high-performance work system is a specific combination of HR practices, work structures, and processes that maximize employee knowledge, skill, commitment, and flexibility.
True
True/False A major cause of expatriate assignment failure is family adjustment.
True
True/False A pay-for-performance standard serves to raise productivity and lower labor costs in today's competitive economic environment.
True
True/False A work permit is a government document granting a foreign individual the right to seek employment.
True
True/False ADA requires that an employee's medical history be kept in a file separate from other personal information.
True
True/False Employee assistance programs are services provided by employers to help workers cope with a variety of problems that interfere with the way they perform their jobs.
True
True/False High-performance work systems frequently begin with the way work is designed.
True
True/False Illegal-drug users are not covered under the ADA.
True
True/False Incentive rewards are based entirely upon a pay-for-performance philosophy.
True
True/False OSHA may propose penalties of up to $70,000 for each willful violation
True
True/False One reason for the decline in union membership is the growth in small businesses.
True
True/False Paycards are an electronic way to pay employees.
True
True/False Severance pay is a one time payment sometimes given to employees who are being terminated.
True
True/False Violation of public policy is an important exception to the employment-at-will doctrine.
True
True/False Improshare is a gainsharing program under which bonuses are based on the overall productivity of the work team.
True.
According to the U.S. Department of Commerce estimates, employee theft is responsible for ________ percent of all business failures. a. 30 b. 40 c. 50 d. 60
a. 30
What percent of employees must sign authorization cards for the NLRB to hold a representation election? a. 30 b. 40 c. 50 d. 60
a. 30
Which of the following demonstrates the principle of egalitarianism? a. All employees have the same vacation plan. b. Executives drive company cars. c. Special parking lots for executives. d. Incentive plans only for officers.
a. All employees have the same vacation plan.
Which of the following states has no public-sector collective bargaining laws? a. Arizona b. Florida c. Hawaii d. New York
a. Arizona
________ generally occurs when a person begins questioning his or her own personal values. a. Burnout b. Reengineering c. Eustress d. Reliability
a. Burnout
Which country has only one union? a. China b. India c. Sweden d. Canada
a. China
NIOSH is an agency of the: a. Department of Health and Human Services. b. Department of Labor. c. Department of Justice. d. Department of Homeland Security.
a. Department of Health and Human Services.
Which of the following is a misconception regarding e-mail and internet privacy? a. E-mail messages that employees erase or delete cannot be retrieved. b. Employers have great latitude in monitoring their own equipment. c. Employees' rights to privacy extend to their e-mail. d. E-mail monitoring may be done to prevent harassment.
a. E-mail messages that employees erase or delete cannot be retrieved.
________ are alternative approaches to health. a. Homeopathy and acupuncture b. Career paths c. Cafeteria plans d. Improshare plans
a. Homeopathy and acupuncture
BMW unwittingly dismantled an effective high-performance work system in which British car company? a. Land Rover b. Jaguar c. Aston Martin d. Premier Auto Group
a. Land Rover
Which of the following countries has the highest average hourly wage? a. Norway b. United States c. Japan d. China
a. Norway
Health complaints such as carpal tunnel syndrome are referred to as: a. cumulative trauma disorders. b. job stress. c. ergonomics. d. fatigue.
a. cumulative trauma disorders.
A form of non-verbal communication that Americans should avoid abroad is: a. gesturing with the hand. b. smiling. c. crossing the legs. d. shaking hands.
a. gesturing with the hand.
A/An ________ views the world as a single market and controls operations centrally from the corporate office. a. international corporation b. global corporation c. multinational corporation d. transnational corporation
a. international corporation
A peer-review system: a. is a committee of an equal number of employees and management appointees that serves as a jury to review employee complaints. b. allow employees to choose those benefits that best suit their needs. c. identifies various levels of management above the immediate supervisor that an aggrieved employee may contact. d. is a gainsharing program under which bonuses are based on the overall productivity of the work team.
a. is a committee of an equal number of employees and management appointees that serves as a jury to review employee complaints.
A mediator: a. is a third-party neutral who helps the two parties reach a compromise decision. b. is a third-party neutral whose decision on a dispute is binding to both the parties. c. identifies various levels of management above the immediate supervisor that an aggrieved employee may contact. d. is a designated individual from whom employees may seek counsel for resolution of their complaints.
a. is a third-party neutral who helps the two parties reach a compromise decision.
Which of the following is a type of violation that OSHA may cite? a. other-than-serious b. harmful c. negligent d. compound
a. other-than-serious
One of the criteria for organizations to achieve sustained competitive advantage through people is that the: a. resources must be rare. b. resource should not be difficult to imitate. c. resource need not be valuable. d. resource can be unorganized.
a. resources must be rare.
HRIS supports which of the following principles of a high-performance work system? a. shared information b. knowledge development c. egalitarianism d. performance-reward linkage
a. shared information
A(n) ________ requires employees to join the union as a requirement for their employment. a. union shop agreement b. business unionism c. authorization card d. union contract
a. union shop agreement
The preferred method of drug testing by employers is: a. urinalysis. b. blood sampling. c. hair sampling. d. impairment tests.
a. urinalysis.
Which of the following criteria do high-performance work systems develop by focusing on competencies that increase efficiency and decrease costs? a. valuable b. rare c. difficult to imitate d. organized
a. valuable
According to CDC, what percent of Americans are severely overweight or obese? a. 20 b. 30 c. 40 d. 50
b. 30
WARN requires organizations with more than 100 employees to give employees and their communities ________ days notice of any closure or layoff affecting 50 or more full-time employees. a. 30 b. 60 c. 90 d. 120
b. 60
The major source of OSHA standards is: a. Secretary of Health and Human Services. b. NIOSH. c. state governments. d. local governments.
B. NIOSH.
________ are groups of physicians who establish an organization or a network of doctors that guarantees lower costs to the employer through lower service charges or agreed-on utilization controls. a. Health maintenance organizations b. Preferred provider organizations c. Consumer-driven health plans d. Employee assistance programs
B. Preferred provider organizations
Exceptions to the employment-at-will doctrine include all except: a. violation of public policy. b. constructive discharge. c. implied contract. d. implied covenant.
b. constructive discharge.
A multinational firm that maintains control of operations back in the home office is a(n): a. international corporation. b. global corporation. c. multinational corporation. d. transnational corporation.
b. global corporation.
The calculation of incidence rate is multiplied by 200,000 because: a. otherwise the number would be too small to deal with. b. it provides a standard of comparison to 100 workers who work 40 hrs. per week for 50 weeks. c. it provides a standard of comparison to 200 workers who work 40 hrs. per week for 50 weeks. d. that is the average cost in dollars assigned to the average workplace injury.
b. it provides a standard of comparison to 100 workers who work 40 hrs. per week for 50 weeks.
Searches of employee work areas are: a. illegal. b. legal where there is justification and where notification has been given. c. not applicable to e-mail. d. always the result of employee theft.
b. legal where there is justification and where notification has been given.
A discipline approach intended to nip the problem in the bud by using just enough corrective action to remedy the shortcoming is: a. positive discipline. b. progressive discipline. c. due process. d. the point system.
b. progressive discipline.
The principle of shared information does not aim to: a. move empowerment and involvement initiatives forward. b. share authority between management and labor. c. encourage employees to work toward the goals of the organization. d. allow employees to make better decisions.
b. share authority between management and labor.
Compared to non-abusing employees, substance abusers do all of the following except: a. are 10 times as likely to miss work. b. use illegal drugs twice as often. c. are five times as likely to file workers compensation claims. d. are 33% less productive.
b. use illegal drugs twice as often.
Complaints to governmental agencies by employees about employers' illegal practices are known as: a. negligence. b. whistle-blowing. c. employment-at-will. d. work valuation.
b. whistle-blowing.
The AFL-CIO is a federation of ________ autonomous national and international unions. a. 36 b. 46 c. 56 d. 66
c. 56
Of the nearly 17 million Americans who suffer from depression, ________ percent will significantly improve. a. 10 b. 50 c. 70 d. 90
c. 70
The first federal law pertaining to labor relations was the: a. Age Discrimination in Employment Act. b. Norris-LaGuardia Act. c. Railway Labor Act. d. Wagner Act.
c. Railway Labor Act.
Which of the following suggestions help reduce problems in setting organizational rules? a. Assume that employees know all the rules. b. Don't review the rules once they are set. c. Rules should always be written. d. Managers must personally like the rules.
c. Rules should always be written.
Which act lists unfair labor practices of unions? a. Landrum-Griffin Act b. Norris-LaGuardia Act of 1932 c. Taft-Hartley Act d. Wagner Act of 1935
c. Taft-Hartley Act
When an employee voluntarily terminates his or her employment because of unreasonable employment conditions, it is referred to as: a. employment-at-will. b. public policy. c. constructive discharge. d. wrongful discharge.
c. constructive discharge.
Positive stress is called: a. validity. b. distress. c. eustress. d. reliability.
c. eustress.
The situation in which the work system supports the organization's goals and strategies is called: a. pay equity. b. internal fit. c. external fit. d. work valuation.
c. external fit.
Workplace injuries involving ________ do not have to be recorded. a. job transfer b. restricted work c. first aid d. days absent from work
c. first aid
A major advantage of hiring third-country nationals as overseas managers is that they: a. are less costly. b. have better language skills. c. have an international outlook. d. have company experience.
c. have an international outlook.
Suzy, a British citizen, works for Ford in England. She is a(n): a. third-country national. b. expatriate. c. host-country national. d. home-country national.
c. host-country national.
Due process: a. is a discipline approach that has employees assuming responsibility for their own personal conduct and job performance. b. is the application of corrective measures by increasing degrees. c. is an employee's right to present his or her position during disciplinary action. d. is a quantitative job evaluation procedure that determines a job's relative value by calculating the total points assigned to it.
c. is an employee's right to present his or her position during disciplinary action.
Which of the following are core skills for an expatriate manager? a. technical skills b. negotiation skills c. resourcefulness d. delegation skills
c. resourcefulness
________ involves training employees in jobs in areas closely related to their own. a. On-the-job training b. Apprenticeship training c. Programmed instruction d. Cross training
d. Cross training
________ is a decrease in functional activity accompanied by symptoms of low spirits, gloominess, and sadness. a. Burnout b. Distress c. Eustress d. Depression
d. Depression
________ are typically not used by companies to elicit employee suggestions and reward them for contributions to productivity. a. Scanlon plans b. Rucker plans c. Improshare plans d. Employee stock ownership plans
d. Employee stock ownership plans
Which of the following is an employee association? a. United Association of Plumbers b. The American Union of Postal Workers c. United Auto Workers d. National Education Association
d. National Education Association
Which of the following is not a recommendation for a drug-free workplace policy? a. Use only federally or state-approved certified labs for analysis. b. Utilize the services of a medical review officer for all positive drug test results. c. Maintain strict confidentiality of all test results. d. Perform post-employment drug testing on all new hires.
d. Perform post-employment drug testing on all new hires.
Special-emphasis inspections aimed at specific high-hazard industries is what level of inspection priority? a. first level priority b. second level priority c. third level priority d. fourth level priority
d. fourth level priority
In a high-performance work system company, which of the following practices supports egalitarianism? a. team training b. HRIS c. selective recruiting d. gainsharing
d. gainsharing
In a high-performance work system company, which of the following practices supports the principle of shared information? a. skill-based pay b. incentives c. selective recruiting d. gainsharing
d. gainsharing
A manager equipped to run an international business is a(n): a. third-country national. b. expatriate. c. host-country national. d. global manager.
d. global manager.
Foreign workers invited to perform needed labor are called: a. third-country nationals. b. expatriates. c. host-country nationals. d. guest workers.
d. guest workers.
Which act prohibits age-based discrimination in early retirement? a. Age Discrimination in Employment Act b. The Older Workers Benefit Protection Act c. The Equal Pay Act d. Title 7 of the Civil Rights Act
B. The Older Workers Benefit Protection Act
Which of the following is not a characteristic of key jobs? a. They are important to the employees. b. They contain few positions. c. They have relatively stable job content. d. They have the same job content across many organizations.
B. They contain few positions.
Employee benefits constitute: a. a direct form of compensation intended to improve the quality of the work lives and the personal lives of employees. b. about 43 percent of the total payroll costs to employers. c. a cost for which employers expect nothing in return. d. a gift from the employer.
B. about 43 percent of the total payroll costs to employers.
Provisions for periodic increases in wages based on changes in the CPI are called: a. inflation. b. escalator clauses. c. real wages. d. criterion-related validity.
B. escalator clauses.
What incentive plans consist of cash or stock awards determined by an increase in stock price during any time chosen by the executive in the option period? a. stock options b. stock appreciation rights c. phantom stocks d. stock purchases
B. stock appreciation rights
The standard for producing one unit of work in a job paying $11.50 per hour is set at 12 minutes. What would the piece rate be per unit? a. $1.30 b. $1.80 c. $2.30 d. $2.80
C. $2.30
Under which gainsharing program are bonuses based on the overall productivity of the work team? a. Scanlon plan b. Rucker plan c. Improshare d. employee stock ownership plan
C. Improshare
According to the U.S. Chamber of Commerce, which type of benefit was the largest percent of payroll? a. Legally required. b. Payments for time not worked. c. Medical and medically-related payments. d. Retirement and savings.
C. Medical and medically-related payments.
Which program links an increase in base pay to how successfully an employee performs his or her job? a. straight piecework b. differential piece rate c. merit pay program d. bonus
C. merit pay program
What incentive plan is a grant of stock or stock units at a reduced price with the condition that the stock not be transferred or sold before a specified employment date? a. stock option b. stock appreciation right c. restricted stock d. straight piecework
C. restricted stock
In which type of job evaluation system would work be measured relative to financial, operational, or customer service objectives? a. job classification system b. point system c. work valuation d. job ranking system
C. work valuation
Which job evaluation system seeks to measure a job's worth through its value to the organization? a. job classification system b. point system c. work valuation d. job ranking system
C. work valuation
The concept that male and female jobs that are dissimilar, but equal in terms of value or worth to the employer, should be paid the same is called: a. wage compression. b. competence-based pay. c. broadbanding. d. comparable worth.
D. comparable worth.
Which of the following is a legally required benefit? a. life insurance b. child care c. medical insurance d. workers' compensation
D. workers' compensation
True/False A bargaining unit is a group of one or more employees who have common employment interests and conditions and may reasonably be grouped together for purposes of collective bargaining.
False
True/False A domestic firm that uses its existing capabilities to move into overseas markets is called a multinational corporation.
False
True/False A mediator is a designated individual from whom employees may seek counsel for resolution of their complaints.
False
True/False A recent study conducted by Liberty Mutual found that employers saved $2 for every dollar invested in workplace safety.
False
True/False Due process does not apply to an employee accused of stealing company property.
False
True/False Employees who are natives of the host country are called third-country nationals.
False
True/False Federal law requires that a same-sex domestic partner be treated as a spouse.
False
True/False First aid treatment is a recordable case under OSHA requirements.
False
True/False The HR Scorecard can only be used to diagnose internal fit.
False
True/False Job evaluation helps establish external equity for various jobs.
False.
True/False Under straight piecework, employees whose production exceeds the standard output receive a higher rate for all of their work than the rate paid to those who do not exceed the standard.
False.
What is the term applied to the goals of U.S. labor organizations that collectively bargain for improvements in wages, hours, job security, and working conditions? a. business unionism b. collective bargaining c. the bargaining zone d. psychological contract
a. business unionism
A higher form of worker participation in management in Germany is known as: a. codetermination. b. localization. c. union shop. d. business unionism.
a. codetermination.
Alcoholism in the workplace is: a. considered a disease. b. considered a mental impairment. c. a stress-related short-term illness. d. cause for termination.
a. considered a disease.
Inspection of imminent danger situations is what level of inspection priority? a. first level priority b. second level priority c. third level priority d. fourth level priority
a. first level priority
A compensation system that is equivalent to that earned by employees in the country where the expatriate is assigned is called: a. host-based pay. b. extrinsic rewards strategy. c. home-based pay. d. balance-sheet approach.
a. host-based pay.
A pool of money employees can spend on capital improvements if the company meets profitability goals is called: a. intracapital. b. gainsharing. c. the kitty. d. an employee stock ownership plan.
a. intracapital.
Negligence: a. is the failure to use a reasonable amount of care when such failure results in injury to another person. b. is the expectation of a fair exchange of employment obligations between an employee and employer. c. is the right of an employer to fire an employee without giving a reason and the right of an employee to quit when he or she chooses. d. seeks to measure a job's worth through its value to the organization.
a. is the failure to use a reasonable amount of care when such failure results in injury to another person.
A discipline approach that has employees assuming responsibility for their own personal conduct and job performance is: a. positive discipline. b. progressive discipline. c. due process. d. the point system.
a. positive discipline.
OSHA has issued voluntary employer guidelines for reducing musculoskeletal disorders in retail grocery stores, nursing homes, and: a. poultry processing. b. beef processing. c. fish processing. d. pork processing.
a. poultry processing.
The American Society for Training and Development (ASTD) notes that the most frequent mistake companies make during implementation of a high-performance work system is not: a. providing an adequate communication system. b. making sure the system is employee-driven. c. making sure there are sufficient resources. d. establishing methods to measure the results of change.
a. providing an adequate communication system.
Repatriation is: a. the process of employee transition home from an international assignment. b. a compensation system designed to match the purchasing power in a person's home country. c. the expectation of a fair exchange of employment obligations between an employee and employer. d. services provided by employers to help workers cope with a variety of problems that interfere with the way they perform their jobs.
a. the process of employee transition home from an international assignment.
John, a British citizen, works for Ford in Germany. He is a(n): a. third-country national. b. expatriate. c. host-country national. d. home-country national.
a. third-country national.
What teams are composed of members of multiple nationalities working on projects that span multiple countries? a. transnational teams b. project teams c. self-directed teams d. cross-functional teams
a. transnational teams
Which of the following is not an unfair labor practice (ULP) under the Wagner Act? a. Contribute financially to a labor union. b. A ten day strike notification for the steel industry. c. Refusal to bargain collectively with chosen employee representatives. d. Restraint or coercion of employees in the exercise of their rights.
b. A ten day strike notification for the steel industry.
Which act gives union members the right to attend union meetings? a. Landrum-Griffin Act b. Norris-LaGuardia Act of 1932 c. Railway Labor Act d. Wagner Act of 1935
a. Landrum-Griffin Act
Which act safeguards union member rights and prevents unscrupulous practices by employer and union officials? a. Landrum-Griffin Act b. Norris-LaGuardia Act of 1932 c. Railway Labor Act d. Wagner Act of 1935
a. Landrum-Griffin Act
The largest labor organization in the public sector is the: a. National Education Association. b. American Federation of Teachers. c. AFSCME. d. UAW.
a. National Education Association.
________ require employers to advise employees about hazardous chemicals they handle. a. Right-to-know laws b. Employee assistance programs c. Cafeteria plans d. Merit guidelines
a. Right-to-know laws
________ have driven many organizations to redesign their workflow. a. TQM and reengineering b. Reliability and validity c. Training and development d. Recruitment and selection
a. TQM and reengineering
________ can be used to diagnose internal and external fit. a. The HR Scorecard b. TQM c. Reengineering d. Six Sigma
a. The HR Scorecard
________ helps managers assess the strategic alignment of their work systems. a. The HR Scorecard b. The bargaining zone c. Reengineering d. The Scanlon plan
a. The HR Scorecard
Which federal department created the Working Partners for an Alcohol and Drug-Free Workplace? a. U.S. Department of Labor b. U.S. Department of Justice c. U.S. Department of Defense d. U.S. Department of Transportation
a. U.S. Department of Labor
Laws governing labor relations include all except which of the following? a. Unfair Labor Practices Act of 1973 b. Norris-LaGuardia Act of 1932 c. Railway Labor Act d. Wagner Act of 1935
a. Unfair Labor Practices Act of 1973
Which of the following is a craft union? a. United Association of Plumbers b. The American Union of Postal Workers c. United Auto Workers d. United Steelworkers
a. United Association of Plumbers
A bargaining unit is: a. a group of two or more employees with common employment interests and conditions and may reasonably be grouped together for the purpose of collective bargaining. b. a group of twenty five or more employees with common employment interests and conditions and may reasonably be grouped together for the purpose of collective bargaining. c. a labor organization that represents various groups of professional workers. d. a labor organization that represents skilled workers.
a. a group of two or more employees with common employment interests and conditions and may reasonably be grouped together for the purpose of collective bargaining.
What provides for voluntary membership in a union even though all bargaining-unit members must pay union dues and fees? a. agency shop provision b. business unionism c. authorization card d. union contract
a. agency shop provision
A party's ________ consists of its economic, political, and social influence to achieve its demands at the expense of the other side. a. bargaining power b. employee assistance program c. psychological contract d. bargaining zone
a. bargaining power
The most active international union organization is the: a. AFL-CIO. b. ICFTU. c. ETUC. d. ILO.
b. ICFTU (International Confederation of Free Trade Unions)
True/False Interest-based bargaining is a term applied to the goals of U.S. labor organizations, which collectively bargain for improvements in wages, hours, job security, and working conditions.
False
True/False The Social Security program is supported only by means of a tax levied against employees' earnings.
False
True/False The Wagner Act created the Federal Mediation and Conciliation Service.
False
True/False The situation in which the work system supports the organization's goals and strategies is called an internal fit.
False
True/False Under the employment-at-will principle, employers are free to terminate the employment relationship after due notice.
False
Unmarried people make up approximately ________% of the workforce. a. 22 b. 32 c. 42 d. 52
C. 42
Nonexempt employees covered under FLSA must be paid: a. 11/2 times their regular pay rate for time worked in excess of 40 hours in their workweek. b. 11/2 times their regular pay rate for time worked in excess of 50 hours in their workweek. c. 2 times their regular pay rate for time worked in excess of 40 hours in their workweek. d. 2 times their regular pay rate for time worked in excess of 50 hours in their workweek.
A. 11/2 times their regular pay rate for time worked in excess of 40 hours in their workweek.
Which job evaluation system uses knowledge, mental activity, and accountability to evaluate executives and managerial positions? a. hay profile method b. point system c. work valuation d. job ranking system
A. Hay profile method
Wage rate compression: a. is the reduction of differences between job classes. b. is pay based on an employee's skill level or increased job knowledge. c. collapses many traditional salary grades into a few wide salary bands. d. is when groups of jobs within a particular class are paid the same rate.
A. Is the reduction of differences between job classes.
In which job evaluation system are jobs classified and grouped according to a series of predetermined grades? a. job classification system b. point system c. work valuation d. job ranking system
A. Job classification system
________ is defined as the area from which employers obtain certain types of workers. a. Labor market b. Work valuation c. Job evaluation d. Career path
A. Labor market
What constitutes a quantitative measure of an employee's relative worth? a. pay b. job evaluation c. performance appraisal d. performance management
A. Pay
Merit based pay, bonuses, and commissions are examples of: a. pay for performance. b. pay equity. c. the job ranking system. d. performance management.
A. Pay for performance.
Which of the following is not a common goal of a strategic compensation policy? a. Reward employees' potential future performance. b. Control the compensation budget. c. Reduce unnecessary turnover. d. Maintain salary equity among employees.
A. Reward employees' potential future performance.
Which act provides that a same-sex domestic partner may not be treated as a spouse? a. The Defense of Marriage Act b. Title 7 of the Civil Rights Act c. Pregnancy Discrimination Act d. The Equal Pay Act
A. The Defense of Marriage Act
Which plans allow employees to choose those benefits that best suit their needs? a. cafeteria plans b. employee assistance programs c. straight piecework d. performance management
A. cafeteria plans
Which plans are stock plans in which an organization contributes shares of its stocks to an established trust for the purpose of stock purchases by its employees? a. employee stock ownership plans b. standard hour plans c. gainsharing plans d. job evaluation
A. employee stock ownership plans
One of the advantages of an incentive pay programs is that: a. it is a way of distributing success among those responsible for producing that success. b. it is a fixed cost the organization can expect to incur. c. individual incentives foster teamwork. d. workers get to decide what's fair.
A. it is a way of distributing success among those responsible for producing that success.
What incentive plans offer grants analogous to annual bonuses, except that the measurement period exceeds one year? a. performance units b. stock appreciation rights c. phantom stocks d. stock purchases
A. performance units
What are nonmonetary rewards to executives called? a. perquisites b. stock options c. spot bonuses d. phantom stocks
A. perquisites
Wages paid above range maximum are called: a. red circle rates. b. competence-based pay. c. broadbanding. d. pay grades.
A. red circle rates.
What is a one time payment sometimes given to employees who are being terminated? a. severance pay b. stock appreciation rights c. stock options d. restricted stock
A. severance pay
According to the U.S. Chamber of Commerce, which of the following are classified as payments for time not worked? a. sick leave pay b. vision care c. medical insurance premiums d. prescription drug coverage
A. sick leave pay
What are rights granted to executives to purchase shares of their organization's stock at an established price for a fixed period of time? a. stock options b. stock appreciation rights c. phantom stocks d. stock purchases
A. stock options
________ are high-deductible insurance policies tied to a limited personal healthcare spending account funded by the employer. a. Health maintenance organizations b. Preferred provider organizations c. Consumer-driven health plans d. Employee assistance programs
C. Consumer-driven health plans
Under the Fair Pay Rules, overtime must be paid to employees earning less than ________ a week. a. $355 b. $455 c. $555 d. $655
B. $455
Which of the following is an external factor that influences wage rates? a. the worth of a job b. legal requirements c. employer's ability to pay d. employee's relative worth
B. legal requirements
A wage curve: a. involves determining which employees require training. b. represents the relationship between relative worth of jobs and their wage rates. c. is the extent to which a selection tool predicts, or significantly correlates with, important elements of work behavior. d. represents lines of advancement in an occupational field within an organization.
B. represents the relationship between relative worth of jobs and their wage rates.
Which program permits salespeople to be paid for performing various duties that are not reflected immediately in their sales volume? a. lump-sum merit program b. straight salary plan c. straight commission plan d. employee stock ownership plan
B. straight salary plan
Laid-off employees covered by the Social Security Act may be eligible for up to ________ weeks of unemployment insurance benefits. a. 16 b. 20 c. 26 d. 30
C. 26
COBRA mandates that employers make health care coverage available to qualified individuals for between 18 and ________ months. a. 24 b. 30 c. 36 d. 42
C. 36
How many credits does a fully insured person have to earn to qualify for old-age benefits? a. 20 b. 30 c. 40 d. 50
C. 40
Broadbanding: a. is the reduction of differences between job classes. b. is pay based on an employee's skill level or increased job knowledge. c. collapses many traditional salary grades into a few wide salary bands. d. is when groups of jobs within a particular class are paid the same rate.
C. collapses many traditional salary grades into a few wide salary bands.
In what kind of pension plan is the amount an employee is to receive on retirement specifically set forth? a. contributory plan b. noncontributory plan c. defined-benefit plan d. defined-contribution plan
C. defined-benefit plan
Which incentive plan sets rates based on the completion of a job in predetermined standard time? a. straight piecework b. differential piece rate c. standard hour plan d. bonus
C. standard hour plan
Which of the following is an enterprise incentive plan? a. Scanlon plan b. earnings-at-risk plan c. stock option d. merit pay
C. stock option
Which of the following is not a major advantage of incentive plans? a. Incentive payouts are variable costs linked to the achievement of results. b. Incentive compensation is directly related to operating performance. c. Incentives foster teamwork when payments to individuals are based on team results. d. Incentives are a means to reward all levels of performance when salary budgets are low.
D. Incentives are a means to reward all levels of performance when salary budgets are low.
Which of the following is a possible concern in having an online benefits system? a. Employees can have greater control over their benefits. b. Employees can have greater ownership of the benefits offered to them. c. Employers can provide greater flexibility in benefits selection. d. Security may not be guaranteed in transmitting benefits information.
D. Security may not be guaranteed in transmitting benefits information.
Employees are classified as exempt or nonexempt under: a. the Equal Pay Act of 1963. b. Title 7 of the Civil Rights Act. c. the Age Discrimination in Employment Act. d. the Fair Labor Standards Act.
D. The Fair Labor Standards Act.
Which of the following federal legislations does not regulate wages? a. Davis-Bacon Act of 1931 b. Walsh-Healy Act of 1936 c. Fair Labor Standards Act of 1938 d. Title 7 of the Civil Rights Act
D. Title 7 of the Civil Rights Act
Piecework is appropriate when: a. quality is more important than quantity. b. technology changes are frequent. c. productivity standards are difficult to develop. d. a constant flow of work can be maintained.
D. a constant flow of work can be maintained.
A standard definition of domestic partnership contains: a. a maximum age requirement. b. a requirement that the couple should have lived apart for a certain period of time. c. a requirement that the relationship is at least two years old. d. a requirement that each not be a blood relative.
D. a requirement that each not be a blood relative.
Employee benefit plans: a. on an average cost approximately 60% of payroll costs. b. as a percent of payroll, were higher in manufacturing industries as compared to non-manufacturing industries. c. are variable costs. d. can be discontinued by management. But the negative effects of cutting it may outweigh any positive effects that accrued from providing it.
D. can be discontinued by management. But the negative effects of cutting it may outweigh any positive effects that accrued from providing it.
Elements of a job that can be evaluated quantitatively are called: a. pay equity. b. job evaluation. c. performance management. d. compensable factors.
D. compensable factors.
The most technologically advanced part of the HR function is: a. recruitment. b. selection. c. training. d. employee benefits programs.
D. employee benefits programs.
Which incentive plans are designed to increase productivity or decrease labor costs and share monetary gains with employees? a. stock options b. straight piecework c. spot bonuses d. gainsharing plans
D. gainsharing plans
Which of the following is an individual incentive plan? a. Scanlon plan b. earnings-at-risk plan c. stock option d. merit pay
D. merit pay
The Family and Medical Leave Act: a. requires employers to make health coverage available to spouses and dependents of employees upon termination, death or divorce. b. requires that paid leave be used prior to unpaid leave. c. permits waiver of benefits. d. provides for up to twelve weeks of unpaid leave in a twelve-month period.
D. provides for up to twelve weeks of unpaid leave in a twelve-month period.
What plans are opportunities for executives to buy company stock valued at full market or discount price, often with their organization's financial assistance? a. stock options b. stock appreciation rights c. phantom stocks d. stock purchases
D. stock purchases
Which of the following benefits does the Social Security program not provide? a. old-age insurance benefits b. disability benefits c. survivors' insurance benefits d. workers' compensation
D. workers' compensation
True/False Home-based pay is a compensation system designed to match the purchasing power in a person's home country.
False
True/False A combined salary and commission plan permits salespeople to be paid for performing various duties that are not reflected immediately in their sales volume.
False.
True/False According to Fair Pay Rules, overtime must be paid to employees earning less than $25,000 annually.
False.
True/False Pay equity is achieved when the compensation received is greater than the value of the work performed.
False.
True/False Stock bonus plans, leveraged plans, and Scanlon plans are three types of employee stock ownership plans.
False.
True/False The Wagner Act lists unfair labor practices of employers.
True
True/False The principle of shared information is critical for the success of empowerment and involvement initiatives in organizations.
True
True/False Payment rates above the maximum of the pay range are called red circle rates.
True.
A study of managers and consultants by the American Society for Training and Development (ASTD) identified a number of actions that are needed to implement a high performance work system. Which of the following actions was not identified by the study? a. Ensure early and broad communication. b. Make sure the system is employee-driven. c. Make sure there are sufficient resources. d. Establish methods to measure the results of change.
b. Make sure the system is employee-driven.
The expectation of a fair exchange of employment obligations between an employee and employer is called: a. negligence. b. a psychological contract. c. the employment-at-will principle d. work valuation.
b. a psychological contract.
The situation in which all the internal elements of the work system complement and reinforce one another is called: a. reliability. b. internal fit. c. Six Sigma. d. work valuation.
b. internal fit.
A step-review system: a. is a committee of an equal number of employees and management appointees that serves as a jury to review employee complaints. b. is based on a pre-established set of steps for review of employee complaints by successively higher levels of management c. identifies various levels of management above the immediate supervisor that an aggrieved employee may contact. d. is a gainsharing program under which bonuses are based on the overall productivity of the work team.
b. is based on a pre-established set of steps for review of employee complaints by successively higher levels of management
"Reasonable accommodation" to persons with AIDS refers to all the following except: a. restructuring jobs. b. promoting the person to a more responsible job. c. modifying work schedules. d. less physical requirements.
b. promoting the person to a more responsible job.
High-performance work systems frequently begin with: a. empowerment initiatives. b. the way work is designed. c. pay-for-performance incentives. d. extensive training.
b. the way work is designed.
For federal employees, collective bargaining is governed by executive orders and the: a. Landrum-Griffin Act. b. Norris-LaGuardia Act. c. Civil Service Reform Act. d. Wagner Act.
c. Civil Service Reform Act.
Which act requires that employees be informed of their pension and certain other benefits in a manner understood by the average employee? a. The Equal Pay Act b. Title 7 of the Civil Rights Act c. ERISA d. Age Discrimination in Employment Act
c. ERISA
Which federal department has created a rating system on difficulty associated with various regional assignments? a. U.S. Department of Labor b. U.S. Department of Commerce c. U.S. Department of State d. U.S. Department of Education
c. U.S. Department of State
The principles of a high-performance work system do not include: a. shared information. b. knowledge development. c. a clear hierarchal structure. d. performance-reward linkage.
c. a clear hierarchal structure.
Determining whether the high performance work system has been implemented as it was designed is called: a. a financial audit. b. process control. c. a process audit. d. a balanced scorecard.
c. a process audit.
A(n) ________ indicates an employee is willing to be represented by a labor union in the collective bargaining process. a. agency shop b. business unionism c. authorization card d. union contract
c. authorization card
In the private sector, hours of employment and conditions of employment are considered: a. management prerogatives. b. permissive topics for bargaining. c. mandatory topics for bargaining. d. illegal subjects.
c. mandatory topics for bargaining.
In a high-performance work system company, which of the following practices supports knowledge development? a. self-managed teams b. incentives c. selective recruiting d. team decision making
c. selective recruiting
The biggest factor causing failure of expatriate assignments is: a. lack of language skills. b. understanding of the monetary system. c. spouse's inability to adjust. d. culture of the country.
c. spouse's inability to adjust.
The right of an employer to fire an employee without giving a reason and the right of an employee to quit when he or she chooses is called: a. negligence. b. a psychological contract. c. the employment-at-will principle. d. work valuation.
c. the employment-at-will principle.
Star, Merit, and Demonstration are what type of cooperation programs? a. alliances b. strategic partnership programs c. voluntary protection programs d. safety and health achievement recognition programs
c. voluntary protection programs
The "deadly virus" of crime in America refers to: a. computer sabotage. b. computer terminals that emit excessive radiation. c. workplace violence. d. chemicals that lurk in the body with no outward symptoms.
c. workplace violence.
According to the U.S. Department of Labor, what percent of adults who use illegal drugs are employed? a. 45 b. 55 c. 65 d. 75
d. 75
In terms of trade, the fastest growing region in the world is: a. North America. b. Europe. c. South Africa. d. Asia.
d. Asia.
Which organization is a specialized agency of the United Nations that promotes the rights of workers throughout the world? a. AFL-CIO b. ICFTU c. ETUC d. ILO
d. ILO (international labor org.)
________ is/are based on a win-win philosophy and the development of a positive long-term relationship. a. Job evaluation b. Employee assistance programs c. A psychological contract d. Interest-based bargaining
d. Interest-based bargaining
Which act places the protective power of the federal government firmly behind employee efforts to organize and bargain? a. Age Discrimination in Employment Act b. Norris-LaGuardia Act of 1932 c. Railway Labor Act d. Wagner Act of 1935
d. Wagner Act of 1935
A craft union is: a. a group of two or more employees who have common employment interests and conditions and may reasonably be grouped together for purposes of collective bargaining. b. a group formed specifically to design a new product or service. c. a labor organization that represents various groups of professional workers. d. a labor organization that represents skilled workers.
d. a labor organization that represents skilled workers.
An accidental death, accident, or illness is to be recorded on a log called: a. Job Safety and Health Protection poster. b. material safety data sheet. c. Journal of American Medical Association. d. an OSHA 300 form.
d. an OSHA 300 form.
A compensation system designed to match the purchasing power in a person's home country is called: a. external equity strategy. b. extrinsic rewards strategy. c. home-based pay. d. balance-sheet approach.
d. balance-sheet approach.
If you are an employee covered by the OSHA Act, you should: a. be familiar with mandatory OSHA standards. b. eliminate potential hazards. c. evaluate workplace conditions. d. comply with all applicable OSHA standards.
d. comply with all applicable OSHA standards.
Sources of employees to staff international operations include all of the following except: a. third-country nationals. b. expatriates. c. host-country nationals. d. cross-country nationals.
d. cross-country nationals.
Strategies to remain union-free include all of the following except: a. offer competitive wages. b. institute formal grievance procedures. c. train supervisors in progressive human relations skills. d. draft HR policies that employees must sign acknowledging management rights.
d. draft HR policies that employees must sign acknowledging management rights.
Employees unionize because of all but which of the following? a. social concerns b. dissatisfaction with management c. economic needs d. employee fraternization
d. employee fraternization
A major advantage of hiring expatriates as overseas managers is that they: a. are less costly. b. have better language skills. c. have an international outlook. d. have company experience.
d. have company experience.
An ombudsman: a. is a third-party neutral who helps the two parties reach a compromise decision. b. is a third-party neutral whose decision on a dispute is binding to both the parties. c. identifies various levels of management above the immediate supervisor that an aggrieved employee may contact. d. is a designated individual from whom employees may seek counsel for resolution of their complaints.
d. is a designated individual from whom employees may seek counsel for resolution of their complaints.
Empowerment does not support which of the following principles of a high-performance work system? a. shared information b. knowledge development c. egalitarianism d. performance-reward linkage
d. performance-reward linkage
In a high-performance work system company, which of the following practices supports the performance-reward linkage? a. self-managed teams b. empowerment c. selective recruitment d. skilled-based pay
d. skilled-based pay
The principle of knowledge development ensures that: a. all employees have the same vacation plan. b. executives do not drive company cars. c. mid-level managers be eliminated from the organization chart. d. the company selects the best and the brightest candidates.
d. the company selects the best and the brightest candidates.
Discharge guidelines for "just cause" include all except: a. the employee was forewarned. b. the employee's performance was documented. c. the employee was treated differently than other employees. d. there was opportunity for peers to voice their opinions.
d. there was opportunity for peers to voice their opinions.
A firm that attempts to balance local responsiveness on a global scale via a network of specialized operating units is a(n): a. international corporation. b. global corporation. c. multinational corporation. d. transnational corporation.
d. transnational corporation.
Negative effects of computer use can be reduced by: a. placing the computer screen 3 inches below eye level. b. not keeping the monitor directly in front of you. c. using a screen with fixed brightness. d. using an adjustable-height chair.
d. using an adjustable-height chair.
