MGT 3100 Chapter 15

Of the following, which medium is the least rich? A. Flier on a bulletin board. B. Instant messaging on the Internet. C. E-mail. D. Handwritten notes. E. Conference telephone calls.

A. Flier on a bulletin board.

______ is likely to cause a semantic barrier to communication. A. Jargon B. Technology C. Gossip D. The grapevine E. Rhetoric

A. Jargon

Executives at Davidson Engineering want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming any of the following are possible, how should executives communicate this? A. Send a memo to all managers. B. Call a meeting of managers. C. Post a notice on all bulletin boards. D. Send an e-mail to all managers. E. Schedule a conference phone call.

B. Call a meeting of managers.

Which of the following is not a personal barrier to communication? A. A small vocabulary B. Obsolete technology C. Lack of credibility D. Different frame of reference E. Large ego

B. Obsolete technology

Which of the following is a "do" when attempting to improve communication? A. Close your eyes. B. Smile. C. Look away from the speaker. D. Speak very slowly. E. Turn away from the speaker.

B. Smile.

Most people tend to ______ when conveying bad news or negative feedback. A. smile B. avoid eye contact C. nod their heads D. lean forward E. yawn

B. avoid eye contact

When your intended message is sent accurately in the least amount of time, you are a(n) A. economical communicator. B. efficient communicator. C. formal communicator. D. collaborative communicator. E. effective communicator.

B. efficient communicator.

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. A. encoded B. rich C. dense D. complex E. formal

B. rich

The statement, "Single old ladies are cat people," reflects a(n) A. accepted generalization. B. stereotype. C. finding of the grapevine. D. type of jargon. E. statement of fact.

B. stereotype.

Jargon is the use of foreign language terms to represent concepts in American business

FALSE

Management by wandering around is an example of a formal communication channel

FALSE

Neha did not receive an important e-mail from a client because, unbeknownst to her, her company's e-mail server was down. This is an example of a receiver barrier

FALSE

Noise is defined as any physical sound that interferes with accurate communication between two people

FALSE

Nonverbal communication consists of messages sent using written rather than spoken media

FALSE

Texting and checking one's e-mail during group meetings has become commonplace and accepted in the workplace

FALSE

The communication process begins with the transmission of a message through a medium

FALSE

The danger of using a lean medium for nonroutine matters is overloading; the medium typically provides more information than is necessary

FALSE

The greater the use of e-mail within an organization, the more connected coworkers feel

FALSE

The main purpose of those with an evaluative listening style is to try to determine the speaker's main message and important points

FALSE

To be a better listener, you should not distract the speaker with questions

FALSE

Today, problems with smartphones are mere annoyances

FALSE

Top-down reading requires managers to summarize important information in reading and to share it with subordinates

FALSE

Vertical communication is impeded by rivalry between work units

FALSE

Vertical communication refers solely to the flow of messages down the hierarchy, or in other words, bosses communicating with subordinates

FALSE

When your reader is attached to a solution other than the one you propose, your writing should order points from most controversial to least

FALSE

Women are slightly more likely than men to negotiate their starting pay

FALSE

You are an efficient communicator when your intended message is accurately understood by the other person.

FALSE

A rich medium of communication is best for nonroutine situations and to avoid oversimplification

TRUE

A smile does not convey the same emotions in different countries

TRUE

A speaker that isn't working properly at a fast-food drive-through is an example of a communication barrier

TRUE

A telephone call is a richer medium than a personal letter

TRUE

According to Deborah Tannen, women are more tactful than men when it comes to giving feedback.

TRUE

Advice to help streamline your reading includes asking subordinates to screen, scan, or summarize it for you

TRUE

An audience is unlikely to remember more than a few points from a speech

TRUE

By and large, speed reading isn't effective because it does not work well for difficult or unfamiliar material

TRUE

Communication is the transfer of information and understanding from one person to another

TRUE

Eli shut his eyes and dropped his head into his hands when his boss announced the holiday schedule. This is an example of feedback

TRUE

Folding one's arms can be interpreted as defensiveness

TRUE

Internet-based and mobile technologies used to generate interactive dialogue with members of a network are collectively known as social media

TRUE

Management by wandering around helps reduce the distortion that occurs with formal communication flowing up a hierarchy

TRUE

Media richness indicates how well a particular medium conveys information and promotes learning

TRUE

More often than not, a male executive who wants the advice of an executive coach will turn to a woman

TRUE

Most people would rather give up their TVs or the Internet than their mobile phones

TRUE

Multicommunicating represents the use of technology to participate in several interactions at the same time

TRUE

Noise can affect written and spoken messages, and even nonverbal ones

TRUE

One of the ways to improve communication is to show animation

TRUE

One study found that the top predictor of success and upward mobility is how much a person enjoys public speaking and how effective the person is at it

TRUE

One's ego can affect how receptive that person is to being influenced by others

TRUE

People comprehend less than half of a typical verbal message

TRUE

Poor communication between staff and managers has a financial cost to organizations

TRUE

Research finds that reducing an organization's travel budget also reduces its revenue and profitability

TRUE

Telecommuting is more common for jobs that involve brain work requiring concentration and limited interruptions

TRUE

Telework is a broad term than encompasses not just working from home but working from anywhere

TRUE

The average worker receives 200 e-mails a day

TRUE

The grapevine is faster than formal channels of communication

TRUE

The main purpose of horizontal communication is coordination between and within work units

TRUE

The pathway by which a message travels is called the medium

TRUE

The right of people not to reveal information about themselves is known as privacy

TRUE

The study of the meaning of words is called semantics

TRUE

The sun was right in Sienna's eyes, so she looked away and missed the coach's demonstration of a defensive technique. In this case, the sun acts as noise in the communication process

TRUE

Time-zone differences can be a physical barrier to communication

TRUE

Trust between parties is an important element in preventing communication problems

TRUE

When a subordinate recommends to her manager that their department get additional help for the inventory process, it is considered vertical communication

TRUE

When a supervisor tells you, "We need to get this done right away," the supervisor has created a semantic barrier to the communication process

TRUE

Claire wanted to tell her employee about the seminar, but she put the flier in a stack of papers and forgot about it until after the deadline to sign up. This is an example of what type of barrier to communication? A. Sender barrier B. Encoding barrier C. Medium barrier D. Feedback barrier E. Receiver barrier

A. Sender barrier

Which of the following is not a way in which nonverbal communication is expressed? A. Writing a thank-you note. B. Making someone wait an hour in the lobby. C. Looking away while talking to someone. D. Grimacing. E. Touching someone's shoulder.

A. Writing a thank-you note.

The process of translating a message into understandable symbols or language is called A. encoding. B. transforming. C. mediating. D. decoding. E. enriching.

A. encoding.

Which of the following is not an example of noise in the communication process in a typical classroom? A. A student in the back of the classroom texting a friend. B. Groundskeepers mowing the lawn outside the classroom window. C. A student responding to a professor's request for questions. D. Uncomfortable classroom desks. E. An attractive person walking by the open classroom door.

C. A student responding to a professor's request for questions.

Which of the following is not an element of the communication model? A. Sender B. Feedback C. Decoder D. Noise E. Message

C. Decoder

Jargon is an example of a physical barrier to communication

FALSE

Kelly was recently promoted to manager. Though he used to take advice from his peers, he seems no longer willing to listen to even his superiors and is really running the project how he thinks best. This is an example of which personal barrier to communication? A. Tendency to judge others' messages. B. Variable skills in communicating effectively. C. Oversized ego. D. Inability to listen with understanding. E. Variation in interpreting information.

C. Oversized ego.

If you have little experience, the top selling points about yourself in a job interview should be A. related to your level of education. B. about your parents and their accomplishments. C. your personal qualities. D. predictions you have made for your future. E. extracurricular activities in which you've taken part.

C. your personal qualities.

Which of the following is the most appropriate media for a manager advising employees of a revision to the company's bonus structure? A. E-mail to all those affected. B. Telephone call to each. C. Posting an announcement near the office coffee machine. D. Face-to-face meeting. E. Personal note to each.

D. Face-to-face meeting.

Rodrigo was in meetings all day and didn't get a chance to check his e-mail before he had to pick up his children from daycare, so he missed an important message from a client. This is an example of what type of barrier to communication? A. Medium barrier B. Decoding barrier C. Feedback barrier D. Receiver barrier E. Encoding barrier

D. Receiver barrier

Which of the following is a step in the communication process? A. Noise is eliminated from the message. B. The sender decodes the message. C. Possible receivers are considered. D. The message is transmitted through a medium. E. The receiver selects the medium.

D. The message is transmitted through a medium.

The study of the meaning of words is called A. jargon. B. lexicography. C. rhetoric. D. semantics. E. cartology.

D. semantics.

Communication is A. speaking or writing so that another is able to comprehend the meaning. B. interpretation of messages sent via any media. C. the combined activities of speaking and listening. D. the transfer of information and understanding from one person to another. E. a process involving only the sender, message, and receiver.

D. the transfer of information and understanding from one person to another.

If you must tell your subordinate that he is facing a sexual harassment investigation, you should use a lean medium of communication

FALSE

Which of the following is a "don't" when attempting to improve communication? A. Occasionally nod in agreement. B. Lean toward the speaker. C. Speak in a quiet, reassuring tone. D. Smile and show animation. E. Close your eyes.

E. Close your eyes.

A manager wants to tell employees that the quarterly project management training will start on April 12, about two months from now. Generally, which of the following should the manager use? A. Videoconferencing B. Telephone C. Personal notes D. Face-to-face meeting E. Newsletter

E. Newsletter

Of the following, which medium is the richest? A. Company newsletter B. Telephone C. E-mail D. Memos E. Videoconferencing

E. Videoconferencing

Yue worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. This is an example of a(n) ______ barrier to communication. A. decoding B. sender C. feedback D. receiver E. encoding

E. encoding

When the band came out on stage and the lead singer shouted, "Hello, San Antonio!" the crowd roared with applause. The crowd's response is an example of A. decoding. B. medium selection. C. noise. D. encoding. E. feedback.

E. feedback.

Sunjata works part time in a coffee shop. Some of the equipment is so noisy it prevents him from correctly hearing the customer orders. This is an example of a(n) ______ barrier to communication. A. feedback B. semantic C. personal D. encoding E. physical

E. physical

Tricia, working at a research facility in North Carolina, needs to communicate with Romain, who is in Grenoble, France, about a project they are working on. Romain has perfect command of English, but they are still facing a(n) ______ barrier to communication. A. semantic B. personal C. encoding D. medium E. physical

E. physical

A stereotype consists of harmful beliefs that suppress minority groups of people

FALSE

A system of safeguards for protecting information technology from threats is known as cyber-defense.

FALSE

According to research, touching is typically detrimental to teamwork

FALSE

Among gender difference in communication is the idea that men are more likely than women to ask questions

FALSE

Among users of social networks, the older the user, the more likely that person carefully monitors the content of the profile and who has access to it

FALSE

Bret had many spelling and grammar mistakes in his report, some of which made the content difficult to understand. This is an example of poor decoding

FALSE

Compensation is the most important factor for Millennials in choosing employment

FALSE

Diminished ethics by businesspeople is one of the drawbacks commonly associated with the use of social media

FALSE

Effective communication begins with challenging, at least mentally, what you have heard

FALSE

Encoding is defined as an attempt to disguise a message so that only the desired recipient can interpret it

FALSE

Eye contact signals the beginning of conversation; people typically tend to look at others when beginning to speak

FALSE

Face-to-face communication is the leanest form of communication

FALSE

Foregoing the use of an agenda for a work meeting makes it harder for participants to add excessive items and thus helps streamline the meeting

FALSE

High-definition videoconference systems that simulate face-to-face meetings between users are known as virtual conference technology

FALSE

If you are nervous in a job interview, it is best that you admit it

FALSE