MGT 3100 Chapter 15
Of the following, which medium is the least rich? A. Flier on a bulletin board. B. Instant messaging on the Internet. C. E-mail. D. Handwritten notes. E. Conference telephone calls.
A. Flier on a bulletin board.
______ is likely to cause a semantic barrier to communication. A. Jargon B. Technology C. Gossip D. The grapevine E. Rhetoric
A. Jargon
Executives at Davidson Engineering want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming any of the following are possible, how should executives communicate this? A. Send a memo to all managers. B. Call a meeting of managers. C. Post a notice on all bulletin boards. D. Send an e-mail to all managers. E. Schedule a conference phone call.
B. Call a meeting of managers.
Which of the following is not a personal barrier to communication? A. A small vocabulary B. Obsolete technology C. Lack of credibility D. Different frame of reference E. Large ego
B. Obsolete technology
Which of the following is a "do" when attempting to improve communication? A. Close your eyes. B. Smile. C. Look away from the speaker. D. Speak very slowly. E. Turn away from the speaker.
B. Smile.
Most people tend to ______ when conveying bad news or negative feedback. A. smile B. avoid eye contact C. nod their heads D. lean forward E. yawn
B. avoid eye contact
When your intended message is sent accurately in the least amount of time, you are a(n) A. economical communicator. B. efficient communicator. C. formal communicator. D. collaborative communicator. E. effective communicator.
B. efficient communicator.
A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. A. encoded B. rich C. dense D. complex E. formal
B. rich
The statement, "Single old ladies are cat people," reflects a(n) A. accepted generalization. B. stereotype. C. finding of the grapevine. D. type of jargon. E. statement of fact.
B. stereotype.
Jargon is the use of foreign language terms to represent concepts in American business
FALSE
Management by wandering around is an example of a formal communication channel
FALSE
Neha did not receive an important e-mail from a client because, unbeknownst to her, her company's e-mail server was down. This is an example of a receiver barrier
FALSE
Noise is defined as any physical sound that interferes with accurate communication between two people
FALSE
Nonverbal communication consists of messages sent using written rather than spoken media
FALSE
Texting and checking one's e-mail during group meetings has become commonplace and accepted in the workplace
FALSE
The communication process begins with the transmission of a message through a medium
FALSE
The danger of using a lean medium for nonroutine matters is overloading; the medium typically provides more information than is necessary
FALSE
The greater the use of e-mail within an organization, the more connected coworkers feel
FALSE
The main purpose of those with an evaluative listening style is to try to determine the speaker's main message and important points
FALSE
To be a better listener, you should not distract the speaker with questions
FALSE
Today, problems with smartphones are mere annoyances
FALSE
Top-down reading requires managers to summarize important information in reading and to share it with subordinates
FALSE
Vertical communication is impeded by rivalry between work units
FALSE
Vertical communication refers solely to the flow of messages down the hierarchy, or in other words, bosses communicating with subordinates
FALSE
When your reader is attached to a solution other than the one you propose, your writing should order points from most controversial to least
FALSE
Women are slightly more likely than men to negotiate their starting pay
FALSE
You are an efficient communicator when your intended message is accurately understood by the other person.
FALSE
A rich medium of communication is best for nonroutine situations and to avoid oversimplification
TRUE
A smile does not convey the same emotions in different countries
TRUE
A speaker that isn't working properly at a fast-food drive-through is an example of a communication barrier
TRUE
A telephone call is a richer medium than a personal letter
TRUE
According to Deborah Tannen, women are more tactful than men when it comes to giving feedback.
TRUE
Advice to help streamline your reading includes asking subordinates to screen, scan, or summarize it for you
TRUE
An audience is unlikely to remember more than a few points from a speech
TRUE
By and large, speed reading isn't effective because it does not work well for difficult or unfamiliar material
TRUE
Communication is the transfer of information and understanding from one person to another
TRUE
Eli shut his eyes and dropped his head into his hands when his boss announced the holiday schedule. This is an example of feedback
TRUE
Folding one's arms can be interpreted as defensiveness
TRUE
Internet-based and mobile technologies used to generate interactive dialogue with members of a network are collectively known as social media
TRUE
Management by wandering around helps reduce the distortion that occurs with formal communication flowing up a hierarchy
TRUE
Media richness indicates how well a particular medium conveys information and promotes learning
TRUE
More often than not, a male executive who wants the advice of an executive coach will turn to a woman
TRUE
Most people would rather give up their TVs or the Internet than their mobile phones
TRUE
Multicommunicating represents the use of technology to participate in several interactions at the same time
TRUE
Noise can affect written and spoken messages, and even nonverbal ones
TRUE
One of the ways to improve communication is to show animation
TRUE
One study found that the top predictor of success and upward mobility is how much a person enjoys public speaking and how effective the person is at it
TRUE
One's ego can affect how receptive that person is to being influenced by others
TRUE
People comprehend less than half of a typical verbal message
TRUE
Poor communication between staff and managers has a financial cost to organizations
TRUE
Research finds that reducing an organization's travel budget also reduces its revenue and profitability
TRUE
Telecommuting is more common for jobs that involve brain work requiring concentration and limited interruptions
TRUE
Telework is a broad term than encompasses not just working from home but working from anywhere
TRUE
The average worker receives 200 e-mails a day
TRUE
The grapevine is faster than formal channels of communication
TRUE
The main purpose of horizontal communication is coordination between and within work units
TRUE
The pathway by which a message travels is called the medium
TRUE
The right of people not to reveal information about themselves is known as privacy
TRUE
The study of the meaning of words is called semantics
TRUE
The sun was right in Sienna's eyes, so she looked away and missed the coach's demonstration of a defensive technique. In this case, the sun acts as noise in the communication process
TRUE
Time-zone differences can be a physical barrier to communication
TRUE
Trust between parties is an important element in preventing communication problems
TRUE
When a subordinate recommends to her manager that their department get additional help for the inventory process, it is considered vertical communication
TRUE
When a supervisor tells you, "We need to get this done right away," the supervisor has created a semantic barrier to the communication process
TRUE
Claire wanted to tell her employee about the seminar, but she put the flier in a stack of papers and forgot about it until after the deadline to sign up. This is an example of what type of barrier to communication? A. Sender barrier B. Encoding barrier C. Medium barrier D. Feedback barrier E. Receiver barrier
A. Sender barrier
Which of the following is not a way in which nonverbal communication is expressed? A. Writing a thank-you note. B. Making someone wait an hour in the lobby. C. Looking away while talking to someone. D. Grimacing. E. Touching someone's shoulder.
A. Writing a thank-you note.
The process of translating a message into understandable symbols or language is called A. encoding. B. transforming. C. mediating. D. decoding. E. enriching.
A. encoding.
Which of the following is not an example of noise in the communication process in a typical classroom? A. A student in the back of the classroom texting a friend. B. Groundskeepers mowing the lawn outside the classroom window. C. A student responding to a professor's request for questions. D. Uncomfortable classroom desks. E. An attractive person walking by the open classroom door.
C. A student responding to a professor's request for questions.
Which of the following is not an element of the communication model? A. Sender B. Feedback C. Decoder D. Noise E. Message
C. Decoder
Jargon is an example of a physical barrier to communication
FALSE
Kelly was recently promoted to manager. Though he used to take advice from his peers, he seems no longer willing to listen to even his superiors and is really running the project how he thinks best. This is an example of which personal barrier to communication? A. Tendency to judge others' messages. B. Variable skills in communicating effectively. C. Oversized ego. D. Inability to listen with understanding. E. Variation in interpreting information.
C. Oversized ego.
If you have little experience, the top selling points about yourself in a job interview should be A. related to your level of education. B. about your parents and their accomplishments. C. your personal qualities. D. predictions you have made for your future. E. extracurricular activities in which you've taken part.
C. your personal qualities.
Which of the following is the most appropriate media for a manager advising employees of a revision to the company's bonus structure? A. E-mail to all those affected. B. Telephone call to each. C. Posting an announcement near the office coffee machine. D. Face-to-face meeting. E. Personal note to each.
D. Face-to-face meeting.
Rodrigo was in meetings all day and didn't get a chance to check his e-mail before he had to pick up his children from daycare, so he missed an important message from a client. This is an example of what type of barrier to communication? A. Medium barrier B. Decoding barrier C. Feedback barrier D. Receiver barrier E. Encoding barrier
D. Receiver barrier
Which of the following is a step in the communication process? A. Noise is eliminated from the message. B. The sender decodes the message. C. Possible receivers are considered. D. The message is transmitted through a medium. E. The receiver selects the medium.
D. The message is transmitted through a medium.
The study of the meaning of words is called A. jargon. B. lexicography. C. rhetoric. D. semantics. E. cartology.
D. semantics.
Communication is A. speaking or writing so that another is able to comprehend the meaning. B. interpretation of messages sent via any media. C. the combined activities of speaking and listening. D. the transfer of information and understanding from one person to another. E. a process involving only the sender, message, and receiver.
D. the transfer of information and understanding from one person to another.
If you must tell your subordinate that he is facing a sexual harassment investigation, you should use a lean medium of communication
FALSE
Which of the following is a "don't" when attempting to improve communication? A. Occasionally nod in agreement. B. Lean toward the speaker. C. Speak in a quiet, reassuring tone. D. Smile and show animation. E. Close your eyes.
E. Close your eyes.
A manager wants to tell employees that the quarterly project management training will start on April 12, about two months from now. Generally, which of the following should the manager use? A. Videoconferencing B. Telephone C. Personal notes D. Face-to-face meeting E. Newsletter
E. Newsletter
Of the following, which medium is the richest? A. Company newsletter B. Telephone C. E-mail D. Memos E. Videoconferencing
E. Videoconferencing
Yue worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. This is an example of a(n) ______ barrier to communication. A. decoding B. sender C. feedback D. receiver E. encoding
E. encoding
When the band came out on stage and the lead singer shouted, "Hello, San Antonio!" the crowd roared with applause. The crowd's response is an example of A. decoding. B. medium selection. C. noise. D. encoding. E. feedback.
E. feedback.
Sunjata works part time in a coffee shop. Some of the equipment is so noisy it prevents him from correctly hearing the customer orders. This is an example of a(n) ______ barrier to communication. A. feedback B. semantic C. personal D. encoding E. physical
E. physical
Tricia, working at a research facility in North Carolina, needs to communicate with Romain, who is in Grenoble, France, about a project they are working on. Romain has perfect command of English, but they are still facing a(n) ______ barrier to communication. A. semantic B. personal C. encoding D. medium E. physical
E. physical
A stereotype consists of harmful beliefs that suppress minority groups of people
FALSE
A system of safeguards for protecting information technology from threats is known as cyber-defense.
FALSE
According to research, touching is typically detrimental to teamwork
FALSE
Among gender difference in communication is the idea that men are more likely than women to ask questions
FALSE
Among users of social networks, the older the user, the more likely that person carefully monitors the content of the profile and who has access to it
FALSE
Bret had many spelling and grammar mistakes in his report, some of which made the content difficult to understand. This is an example of poor decoding
FALSE
Compensation is the most important factor for Millennials in choosing employment
FALSE
Diminished ethics by businesspeople is one of the drawbacks commonly associated with the use of social media
FALSE
Effective communication begins with challenging, at least mentally, what you have heard
FALSE
Encoding is defined as an attempt to disguise a message so that only the desired recipient can interpret it
FALSE
Eye contact signals the beginning of conversation; people typically tend to look at others when beginning to speak
FALSE
Face-to-face communication is the leanest form of communication
FALSE
Foregoing the use of an agenda for a work meeting makes it harder for participants to add excessive items and thus helps streamline the meeting
FALSE
High-definition videoconference systems that simulate face-to-face meetings between users are known as virtual conference technology
FALSE
If you are nervous in a job interview, it is best that you admit it
FALSE