MGT 3370 Chapter 9

16. _____ can be best defined as solving problems by consistently applying the same rules, procedures, and processes. a. Mechanization b. Standardization c. Specialization d. Innovation e. Reengineering

B

14. _____ can be best defined as the assignment of direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible. a. Delegation of authority b. Centralization of authority c. Staff functionality d. Matrix functionality e. Decentralization of authority

A

19.Which of the following approaches to job redesign entails more than simply providing variety in job tasks? a. The job characteristics model b. The job enrichment plan c. The task specialization map d. The job rotation plan e. The task breakdown plan

A

2._____ can be best defined as a method of subdividing work and workers into separate organizational units that are responsible for completing particular tasks. a. Departmentalization b. Standardization c. Specialization d. Centralization e. Authorization

A

22. Which of the following statements about mechanistic organizations is true? a. They work best in stable, unchanging business environments. b. They rely on decentralized authority. c. They have broadly defined jobs. d. They are characterized by horizontal communication based on task knowledge. e. They have a flexible chain of command.

A

25.The term _____ can be best defined as a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination. a. empowerment b. autonomy c. utility d. reciprocity e. delegation

A

4. Disadvantages of _____ include difficulty in cross-departmental coordination, slow decision making, and managers and workers with narrow experience and expertise. a. functional departmentalization b. customer departmentalization c. geographic departmentalization d. product departmentalization e. hierarchical departmentalization

A

6. The primary disadvantage of customer departmentalization is: a. that it leads to duplication of resources. b. its overemphasis on customer needs. c. its inability to solve problems for specific customers. d. that it organizes work based on business functions solely. e. its overspecialization of managers and workers.

A

1. The term _____ can be best defined as the collection of activities that transform inputs into outputs that customers value. a. organizational hierarchy b. organizational process c. product position d. organizational structure e. product management

B

10. The chain of command can be best defined as the: a. horizontal line of authority that indicates at which level of management an individual belongs. b. vertical line of authority that clarifies who reports to whom throughout an organization. c. vertical line of authority that negotiates conflict between different managers at the same level. d. horizontal line of authority that requires very little coordination throughout various departments. e. matrix structure that groups together two or more forms of departmentalization.

B

13. A(n) _____ can be best defined as an activity that contributes directly to creating or selling a company's products. a. charted function b. line function c. staff function d. organic function e. mechanistic function

B

24.The three types of task interdependence are: a. sequential, delegated, and pooled. b. pooled, sequential, and reciprocal. c. integrated, reciprocal, and synergistic. d. delegated, integrated, and combined. e. pooled, delegated, and systematic.

B

With _____, most employees report to two bosses. a. functional departmentalization b. matrix departmentalization c. geographic departmentalization d. product departmentalization e. customer departmentalization

B

11. Organizational authority is traditionally characterized by _____. a. reengineering b. empowerment c. chain of command d. behavioral informality e. autonomy

C

15. When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and _____. a. utility b. synergy c. accountability d. empathy e. reciprocity

C

18. The job design approach associated with _____ involves increasing the number of different tasks that a worker performs within one particular job and gives workers the authority and control to make meaningful decisions about their work. a. job specialization b. job variety c. job enrichment d. job enlargement e. job rotation

C

7.The primary disadvantage of geographic departmentalization is _____. a. the absence of cross-departmental coordination b. broken chains of command c. duplication of resources d. the lack of empowerment e. spans of control that are too wide

C

12.Which of the following is the key difference between line authority and staff authority? a. Line authority can only be exercised by employees at the lower levels of the chain of command, whereas staff authority empowers employees on every level. b. Line authority is the right to advise but not command those at the same level as them, whereas staff authority empowers employees to command those who are at the same level as them in the chain of command. c. Line authority gives all employees the right to advice those who are not subordinates, whereas staff authority is generally exercised by employees at managerial levels. d. Line authority is the right to command immediate subordinates, whereas staff authority is the right to advise but not command others who are not subordinates. e. Line authority is the right to command supporting activities of a company, whereas staff authority is the right to advise an activity that contributes directly to creating or selling a company's products.

D

21. A(n) _____ is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication. a. democratic organization b. homogenous organization c. organic organization d. mechanistic organization e. flat organization

D

23._____ can be best defined as fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed. a. Reorganizing b. Reciprocating interdependence c. Pooling interdependence d. Reengineering e. Repositioning

D

17._____ is the number, kind, and variety of tasks that individual workers perform in their jobs. a. Task innovation b. Job initiation c. Task transfer d. Job placement e. Job design

E

20.Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)? a. Task identity b. Skill variety c. Task significance d. Autonomy e. Client relationships

E

3.Functional departmentalization can be most accurately defined as: a. organizing work and workers into separate units responsible for particular kinds of customers. b. organizing work and workers into separate units responsible for doing business in particular geographic areas. c. a hybrid structure in which two or more forms of departmentalization are used together. d. organizing work and workers into separate units responsible for producing particular products or services. e. organizing work and workers into separate units responsible for particular business operations or areas of expertise.

E

5. Amethyst Inc. is a manufacturer of acrylic and latex gloves. It sells the gloves to medical laboratories, chemical factories, micro-tech equipment manufacturing companies, and cleaning services. The work and workers at Amethyst Inc. are organized to better satisfy the needs of each of its four target markets. As such, Amethyst Inc. most likely uses _____. a. product departmentalization b. functional departmentalization c. matrix departmentalization d. geographic departmentalization e. customer departmentalization

E

8. Which of the following scenarios is an example of matrix departmentalization? a. Durawear Corp., a company that manufactures plastic preparation, storage, and serving containers, has different factories and warehouses for manufacturing and storing small, medium, and large containers. b. Quad Fibre Works, a company that manufactures electrical wiring, has divided its departments as fabrication, assembly, and packaging. c. Buzzband Inc., an internet service provider, has divided operations according to cities and has an office in every city to which it provides services. d. Nyda Pharmaceuticals maintains different offices for managing orders for public hospitals, military hospitals, as well as local pharmacies. e. InsureClef Inc., an insurance company, has departments that focus on major commercials and small businesses and also has departments that focus on the different products that the company offers across its clientele.

E?