MGT 363 exam 1 review
Which of the following is true with regard to SWOT analysis
A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice
Which of the following is true with regard to SWOT analysis
A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice.
In which of the following instances is training required for employees?
Employees lack the knowledge and skill to perform a job, but the other factors are satisfactory
Due to globalization, the supply for talented employees exceeds the demand
False
Which of the following statements is true of training
For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership.
Which of the following is true of the corporate university model?
The client group includes stakeholders outside the company
Which of the following is true of the corporate university model
The client group includes stakeholders outside the company.
Which of the following statements is true of the Instructional System Design (ISD) model?
The model rarely follows a neat, orderly, step-by-step approach of activities.
_____ are more concerned with how training may affect the attainment of financial goals for the particular units they supervise.
Mid-level managers
Which of the following is considered as cognitive ability?
Quantitative ability
Which of the following is true of roles of managers
Regardless of their level in a company, all managers are expected to serve as spokespersons to other work units, managers, and vendors
_____ refers to the company's decisions regarding where to find employees, how to select them, and the desired mix of employee skills and statuses
Staffing strategy
The core value of _____ is the prevention of the occurrence of errors in a product or service rather than detection and correction.
TQM
Which of the following is true of the business-embedded (BE) model
The BE function is customer-focused.
Which of the following statements is true of needs assessment
The role of the needs assessment process is to determine if training is the appropriate solution
The ADDIE model is most closely associated with
employee training and development
A(n) _____ is an example of tacit knowledge
employee's experience
_____ involves examining a company's operating environment to identify opportunities and threats
external analysis
A centralized training function not only hampers the streamlining of processes but also denies the company a cost advantage in purchasing training from vendors and consultants
false
Age, or even the generation an employee belongs to, does not affect how they prefer to learn. Selected Answer:
false
Business process reengineering refers to the outsourcing of any business process, such as HRM, production, or training
false
Companies must always avoid involving unions in retraining and productivity-improvement efforts.
false
Companies need to restrict learning to classrooms in order to competently help employees acquire knowledge and skills
false
Companies need to restrict learning to classrooms in order to competently help employees acquire knowledge and skills.
false
ISO standards are involuntary
false
In a learning organization, improvements in product or service quality stop when formal training is completed.
false
Line managers spend lesser time managing individual performance and developing employees than midlevel managers or executives do
false
Organizational development professionals in a company primarily focus on identifying the top talent in the company.
false
Quality circles refer to teams that are separated by time, geographic distance, culture, and/or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.
false
Questionnaires do not allow many employees to participate in the needs assessment process.
false
Tacit knowledge developed through experience and shared through interactions between employees is easy to imitate
false
The process of identifying and collecting metrics is unrelated to training evaluation
false
To motivate employees to learn in training programs, managers should avoid informing the employees about their skill weaknesses or knowledge deficiencies.
false
Training design processes should be rigid and not flexible.
false
Training differs from development in that training tends to be more future-focused than development
false
Uniqueness refers to employee potential to improve company effectiveness and efficiency
false
questionnaires do not allow many employees to participate in the needs assessment process
false
In _____, financial and other resources are not available for development so companies tend to rely on hiring talent from the external labor market.
fortresses
Which of the following statements is true about age and generation in the context of training?
gen Xers dislike close supervision
Training and development activities in a company are said to be outsourced when they are provided by _____.
government organizations
The final step of the strategic training and development process involves
identifying measures or metrics
The strategic training and development process begins with
identifying the business strategy
The strategic training and development process begins with:
identifying the business strategy.
Development of organizational culture that values creative thinking and analysis is typically the training implication of the _____ strategy
internal growth
Which of the following positions is characterized by high value and low uniqueness
lab technician
Informal learning
leads to the effective development of tacit knowledge
Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____
metrics
_____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used.
mission
_____ refers to the process of moving jobs from the United States to other locations in the world.
offshoring
analysis involves determining the appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers for training activities
organizational
Team building, conflict avoidance, and change management are typically specialized by _____ professionals.
organizational development
GreenTel, a telecom giant, has been using the service of Orpheus Inc. for training its employees. According to a deal signed by the two companies, Orpheus Inc. is not only responsible for training GreenTel's employees but also for providing comprehensive administrative services to the telecom giant. In this instance, GreenTel engages in _____.
outsourcing
As a marketing agent, the CEO of a company is responsible for
promoting the company's commitment to learning by advocating it in speeches, annual reports, interviews, and other public relations tools.
For companies in an unstable or recessionary business environment, training programs focus more on correcting skill deficiencies rather than preparing staff for new assignments
true
If the critical job issue, process issue, and business issue are related, training should be a top priority
true
In highly integrated businesses, training is likely to include rotating employees between jobs in different businesses
true
Informal learning cannot replace formal training and employee development.
true
One of the most powerful ways to motivate employees to attend and learn from training is to communicate the personal value of the training.
true
Social networking facilitates decentralized decision making.
true
Subject-matter experts (SMEs) must have an understanding of the company's language, tools, and products.
true
The CEO of a company is responsible for setting a clear direction for learning
true
The strategic training and development initiatives vary by company depending on a company's industry, goals, resources, and capabilities
true
There is not one universally accepted instructional systems development model.
true
Training and development courses are found in psychology departments at colleges and universities.
true
Treating employees differently based on their age, such as only inviting younger employees to attend training or development programs, can result in adverse legal consequences.
true
When training is provided by consulting firms and government organizations, it is said to be outsourced. Selected Answer
true
n learning organizations, there is an understanding that failure provides important information
true
no single method of conducting needs assessment is superior to the others
true
According to the ASTD competency model, a business partner:
uses industry knowledge to create training that improves performance.
_____ refer to teams that are separated by time, geographic distance, culture, and/or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.
virtual teams
which of the following is an example of human capital
work-related competence
_____ refers to a systematic approach for developing training programs
training design process
_____ refers to a systematic approach for developing training programs.
training design process
Determining a job's cognitive ability requirement is part of the task analysis process
true
Emphasis on the creation of intellectual capital and the movement toward high-performance work systems using teams has resulted in employees performing many roles once reserved for management
true
Which of the following is true of centralized training
Centralized training function helps drive stronger alignment with business strategy.
Which of the following is true of tacit knowledge?
Formal training and development programs limit the extent to which tacit knowledge can be acquired.
Which of the following statements is true of rapid needs assessment?
It opts for methods that provide results in which trainers have the greatest confidences.
Which of the following statements is true of Millennials?
They are believed to have high levels of self-esteem, to the point of narcissism sometimes.
In learning organizations, there is an understanding that failure provides important information
True
Job-based employees are likely to receive less training than knowledge-based employees
True
companies cannot gain a competitive advantage solely through their human resource management practices
True
employees' readiness for training identifying whether.
an organization's work environment will facilitate learning and not interfere with performance
The _____ considers four different perspectives: customer, internal, innovation and learning, and financial.
balanced scorecard
Which of the following steps of the training design process involves person and task analysis?
conducting needs assessment
which of the following steps of the training design process involves person and task analysis
conducting needs assessment
_____ relates change to managers' and employees' ability to obtain and distribute valuable resources such as data, information, or money
control
___ refers to asking a large group of employees to help provide information for needs assessment that they are not traditionally asked to do
crowdsourcing
the ASTD competency model
describes what it takes for an individual to be successful in the training and development field
In task analysis, the next step after selecting the job or jobs to be analyzed is to
develop a preliminary list of tasks performed on the job by talking to those who have performed a task analysis.
Companies adopting the _____ strategy need to train employees in job-search skills and to focus on cross-training remaining employees
disinvestment
Companies adopting the _____ strategy need to train employees in job-search skills and to focus on cross-training remaining employees.
disinvestment
Seth Mason, a product manager working in a manufacturing firm, is highly anxious about change. When the top management of Mason's firm made it mandatory for all product managers to undergo a series of skills training, he told his superior that he would be uncomfortable with the process. He added that he was certain of not being able to cope with the new developments. In this instance, Seth Mason is demonstrating _____.
resistance to change
In the process of developing a competency model, the job or position to be analyzed is identified after:
the business strategy and goals are identified
Uniqueness refers to
the extent to which employees are rare and specialized and not highly available in the labor market
The fifth step in the training design process is to develop an evaluation plan that involves identifying
the types of outcomes training is expected to influence.
the first step in developing a competency model is
to identify the business strategy
the first step in developing a competency model is:
to identify the business strategy
_____ is a company wide effort to continuously improve the ways people, machines, and systems accomplish work.
total quality management
Which of the following statements is true of competency models
traditionally, need assessment failed to focus on competencies