MGT 363 exam 1 review

Which of the following is true with regard to SWOT analysis

A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice

Which of the following is true with regard to SWOT analysis

A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice.

In which of the following instances is training required for employees?

Employees lack the knowledge and skill to perform a job, but the other factors are satisfactory

Due to globalization, the supply for talented employees exceeds the demand

False

Which of the following statements is true of training

For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership.

Which of the following is true of the corporate university model?

The client group includes stakeholders outside the company

Which of the following is true of the corporate university model

The client group includes stakeholders outside the company.

Which of the following statements is true of the Instructional System Design (ISD) model?

The model rarely follows a neat, orderly, step-by-step approach of activities.

_____ are more concerned with how training may affect the attainment of financial goals for the particular units they supervise.

Mid-level managers

Which of the following is considered as cognitive ability?

Quantitative ability

Which of the following is true of roles of managers

Regardless of their level in a company, all managers are expected to serve as spokespersons to other work units, managers, and vendors

_____ refers to the company's decisions regarding where to find employees, how to select them, and the desired mix of employee skills and statuses

Staffing strategy

The core value of _____ is the prevention of the occurrence of errors in a product or service rather than detection and correction.

TQM

Which of the following is true of the business-embedded (BE) model

The BE function is customer-focused.

Which of the following statements is true of needs assessment

The role of the needs assessment process is to determine if training is the appropriate solution

The ADDIE model is most closely associated with

employee training and development

A(n) _____ is an example of tacit knowledge

employee's experience

_____ involves examining a company's operating environment to identify opportunities and threats

external analysis

A centralized training function not only hampers the streamlining of processes but also denies the company a cost advantage in purchasing training from vendors and consultants

false

Age, or even the generation an employee belongs to, does not affect how they prefer to learn. Selected Answer:

false

Business process reengineering refers to the outsourcing of any business process, such as HRM, production, or training

false

Companies must always avoid involving unions in retraining and productivity-improvement efforts.

false

Companies need to restrict learning to classrooms in order to competently help employees acquire knowledge and skills

false

Companies need to restrict learning to classrooms in order to competently help employees acquire knowledge and skills.

false

ISO standards are involuntary

false

In a learning organization, improvements in product or service quality stop when formal training is completed.

false

Line managers spend lesser time managing individual performance and developing employees than midlevel managers or executives do

false

Organizational development professionals in a company primarily focus on identifying the top talent in the company.

false

Quality circles refer to teams that are separated by time, geographic distance, culture, and/or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

false

Questionnaires do not allow many employees to participate in the needs assessment process.

false

Tacit knowledge developed through experience and shared through interactions between employees is easy to imitate

false

The process of identifying and collecting metrics is unrelated to training evaluation

false

To motivate employees to learn in training programs, managers should avoid informing the employees about their skill weaknesses or knowledge deficiencies.

false

Training design processes should be rigid and not flexible.

false

Training differs from development in that training tends to be more future-focused than development

false

Uniqueness refers to employee potential to improve company effectiveness and efficiency

false

questionnaires do not allow many employees to participate in the needs assessment process

false

In _____, financial and other resources are not available for development so companies tend to rely on hiring talent from the external labor market.

fortresses

Which of the following statements is true about age and generation in the context of training?

gen Xers dislike close supervision

Training and development activities in a company are said to be outsourced when they are provided by _____.

government organizations

The final step of the strategic training and development process involves

identifying measures or metrics

The strategic training and development process begins with

identifying the business strategy

The strategic training and development process begins with:

identifying the business strategy.

Development of organizational culture that values creative thinking and analysis is typically the training implication of the _____ strategy

internal growth

Which of the following positions is characterized by high value and low uniqueness

lab technician

Informal learning

leads to the effective development of tacit knowledge

Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____

metrics

_____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used.

mission

_____ refers to the process of moving jobs from the United States to other locations in the world.

offshoring

analysis involves determining the appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers for training activities

organizational

Team building, conflict avoidance, and change management are typically specialized by _____ professionals.

organizational development

GreenTel, a telecom giant, has been using the service of Orpheus Inc. for training its employees. According to a deal signed by the two companies, Orpheus Inc. is not only responsible for training GreenTel's employees but also for providing comprehensive administrative services to the telecom giant. In this instance, GreenTel engages in _____.

outsourcing

As a marketing agent, the CEO of a company is responsible for

promoting the company's commitment to learning by advocating it in speeches, annual reports, interviews, and other public relations tools.

For companies in an unstable or recessionary business environment, training programs focus more on correcting skill deficiencies rather than preparing staff for new assignments

true

If the critical job issue, process issue, and business issue are related, training should be a top priority

true

In highly integrated businesses, training is likely to include rotating employees between jobs in different businesses

true

Informal learning cannot replace formal training and employee development.

true

One of the most powerful ways to motivate employees to attend and learn from training is to communicate the personal value of the training.

true

Social networking facilitates decentralized decision making.

true

Subject-matter experts (SMEs) must have an understanding of the company's language, tools, and products.

true

The CEO of a company is responsible for setting a clear direction for learning

true

The strategic training and development initiatives vary by company depending on a company's industry, goals, resources, and capabilities

true

There is not one universally accepted instructional systems development model.

true

Training and development courses are found in psychology departments at colleges and universities.

true

Treating employees differently based on their age, such as only inviting younger employees to attend training or development programs, can result in adverse legal consequences.

true

When training is provided by consulting firms and government organizations, it is said to be outsourced. Selected Answer

true

n learning organizations, there is an understanding that failure provides important information

true

no single method of conducting needs assessment is superior to the others

true

According to the ASTD competency model, a business partner:

uses industry knowledge to create training that improves performance.

_____ refer to teams that are separated by time, geographic distance, culture, and/or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

virtual teams

which of the following is an example of human capital

work-related competence

_____ refers to a systematic approach for developing training programs

training design process

_____ refers to a systematic approach for developing training programs.

training design process

Determining a job's cognitive ability requirement is part of the task analysis process

true

Emphasis on the creation of intellectual capital and the movement toward high-performance work systems using teams has resulted in employees performing many roles once reserved for management

true

Which of the following is true of centralized training

Centralized training function helps drive stronger alignment with business strategy.

Which of the following is true of tacit knowledge?

Formal training and development programs limit the extent to which tacit knowledge can be acquired.

Which of the following statements is true of rapid needs assessment?

It opts for methods that provide results in which trainers have the greatest confidences.

Which of the following statements is true of Millennials?

They are believed to have high levels of self-esteem, to the point of narcissism sometimes.

In learning organizations, there is an understanding that failure provides important information

True

Job-based employees are likely to receive less training than knowledge-based employees

True

companies cannot gain a competitive advantage solely through their human resource management practices

True

employees' readiness for training identifying whether.

an organization's work environment will facilitate learning and not interfere with performance

The _____ considers four different perspectives: customer, internal, innovation and learning, and financial.

balanced scorecard

Which of the following steps of the training design process involves person and task analysis?

conducting needs assessment

which of the following steps of the training design process involves person and task analysis

conducting needs assessment

_____ relates change to managers' and employees' ability to obtain and distribute valuable resources such as data, information, or money

control

___ refers to asking a large group of employees to help provide information for needs assessment that they are not traditionally asked to do

crowdsourcing

the ASTD competency model

describes what it takes for an individual to be successful in the training and development field

In task analysis, the next step after selecting the job or jobs to be analyzed is to

develop a preliminary list of tasks performed on the job by talking to those who have performed a task analysis.

Companies adopting the _____ strategy need to train employees in job-search skills and to focus on cross-training remaining employees

disinvestment

Companies adopting the _____ strategy need to train employees in job-search skills and to focus on cross-training remaining employees.

disinvestment

Seth Mason, a product manager working in a manufacturing firm, is highly anxious about change. When the top management of Mason's firm made it mandatory for all product managers to undergo a series of skills training, he told his superior that he would be uncomfortable with the process. He added that he was certain of not being able to cope with the new developments. In this instance, Seth Mason is demonstrating _____.

resistance to change

In the process of developing a competency model, the job or position to be analyzed is identified after:

the business strategy and goals are identified

Uniqueness refers to

the extent to which employees are rare and specialized and not highly available in the labor market

The fifth step in the training design process is to develop an evaluation plan that involves identifying

the types of outcomes training is expected to influence.

the first step in developing a competency model is

to identify the business strategy

the first step in developing a competency model is:

to identify the business strategy

_____ is a company wide effort to continuously improve the ways people, machines, and systems accomplish work.

total quality management

Which of the following statements is true of competency models

traditionally, need assessment failed to focus on competencies