MGT 393 - Exam 3

Multi channel single phase

bank teller

Make to order

a process that is activated only in response to an actual order

To reduce throughput time

you do ALL OF THESE: perform activities in parallel, change the sequence of activities, reduce interruptions, acquire additional equipment

Which one of Poka Yoke is the most important

Source

What is the correct ranking of Shingo's inspection techniques (from best to worst)

Source, Informative, Judgement

Que discipline

first come first served, short processing time, reservations first, emergencies first, limited needs

Matrix trade off

flexibility and cost

Multi channel multi phase

hospital waiting room

Regulatory function indicates

indicates that a defect has occured or that it is about to be made AND keeps a machine from operating when defects are likely to be produced

Which of the following basic types of process structures is a dedicated area where a group of similar products are produced

manufacturing cell

Pacing

movement of items through a process in coordinated timing mechanism

Single channel single phase

one person barber shop

High contact service

physician

Benchmarking

practice of comparing the production metrics of one firm with the production metrics of another

Source

prevents defects, reduces defects rates dramatically, checks the process for correct operating conditions before production occurs

Which of the following is not a basic type of process structure

product process matrix

Which of the following basic types of process structures is a fixed location, low standardization/low volume

project layout

Informative

provides information to help control the process, infer whether a shipment should be rejected

Work sampling

should be done for work over a long period of time

Buffering

storage area between stages of production activity where output of a stage is place prior to being used in a downstream stage

The three t's from Poka yoke

task, treatment, tangible

When a customer can't find the service

that is NOT a poka yoke

Blocking

the activities in the stage must stop because there is no place to deposit the item that just completed

Setting function

the link between inspection and the regulatory function

Efficiency

the ratio of the actual output of a process to some standard

Setup time

the time required to prepare a process to produce a particular item

Managing ques

try to avert customers attention while waiting

Judgement

used solely to discover defects after production, only sorts the defects

Which of the following basic types of process structures in one which similar equipment or functions are grouped together

work center

Finite

customers in the classroom

External failure costs

customer warranty replacements, loss of customer or goodwill, handling complaints and product repair

Make to stock

a process that produces standard products that are stored in finished goods inventory, features rapid delivery of a standard product

Bottleneck

a resource that limits the capacity or maximum output of the process

Starving

activities in a stage of product must stop because there is no work

Firms in lower left hand corner of matrix

are unable to change

Which of the following basic types of process structures is where items produced through a fixed sequence of wrk stations, designed to achieve production rate

assembly line

Regulatory function

attention getting signal that something is wrong

Cycle time

average time between completions of successive units

Poka yoke is roughly translated from Japanese as

avoid mistakes

Waiting line situation

balance the cost of service capacity with the cost of waiting

Disadvantage of job design specialization

boredom

Single channel multi phase

car wash

Reliability

consistency of performance over time

Which of the following basic types of process structures is where it is a predetermined sequence of steps, high standardization/high volume

continious process

Prevention costs

cost to identify the cause, implement corrective action to eliminate the cause, redesign the product

Which of the following refers to the physical presence of the customer in a service system

customer contact

Which of the following is not an element of a good service guarantee

customer controls the process

First in service

customers are always this