MGT 4314 Test 2

List some of the contrasting features between total quality management TQM and six sigma

1.TQM is based largely on worker empowerment and teams; Six Sigma is owned by business leader champions. 2.TQM activities generally occur within a function, process, or individual workplace; Six Sigma projects are truly cross-functional. 3.TQM training is generally limited to simple improvement tools and concepts; Six Sigma focuses on a more rigorous and advanced set of statistical methods and DMAIC methodology. 4.TQM is focused on improvement with little financial accountability; Six Sigma requires a verifiable return on investment and focus on the bottom line.

List the concepts on which the core philosophy of six sigma is based

1.Think in terms of key business processes and customer requirements with a clear focus on overall strategic objectives. 2.Focus on corporate sponsors responsible for championing projects, support team activities, help to overcome resistance to change, and obtain resources. 3.Emphasize such quantifiable measures as dpmo that can be applied to all parts of an organization: manufacturing, engineering, administrative, software, and so on. 4.Ensure that appropriate metrics are identified early in the process and that they focus on business results, thereby providing incentives and accountability. 5.Provide extensive training followed by project team deployment to improve profitability, reduce non-value-added activities, and achieve cycle time reduction. 6.Create highly qualified process improvement experts ("Green Belts," "Black Belts," and "Master Black Belts") who can apply improvement tools and lead teams. 7.Set stretch objectives for improvement.

In which of the following stages of PDS a cycle do the improvements become standardize in the final plan is implemented as a current best practice and communicated through the organization

ACT stage

In the context of six sigma teens, which of the following are fully trained six sigma experts with extensive technical training Hooper for much of the technical analysis required and six sigma projects, usually on a full-time basis

Black Belts

Which of the following is not a major categories of cost of quality

Customer Service Cost

In which of the following stages of the PDSA cycle is the plan implemented on a trial basis, such as in a laboratory, in a pilot production process, or with a small group of customers, to evaluate a proposed solution and provide objective data

DO stage

Which of the following activities of the design for six sigma DFSS 60 redefine design to identify and illuminate potential failures, achieve high reliability, and ensure that it can be easily manufactured, assembled, or delivered and environmentally responsible manner

Design optimizaton

A company with a mature and advanced quality management system has a majority of its quality cost in which category

Evenly distributed

In the context of the criteria for performance excellence, The strategy category is positioned as a foundation for all other categories in the systems framework that underlies the Baldridge philosophy

FALSE

The creating a successful organization portion of the vision, values, and mission area to address ask for organizations to answer the following question how do senior leaders develop and enhance their leadership skills

FALSE

One the most significant barriers to efficient product development is the adaptation of concurrent engineering within an organization

False

Six sigma champions are fully trained 66 sigma experts with extensive technical training who perform much is a technical analysis required and six sigma project usually on a full-time basis

False

Wide tolerances in product design have a positive impact on product characteristics

False

The quality function deployment will increase as a time for a new product development

False (Decreases)

The idea generation phase of product development usually includes prototype testing, in which model is constructed to test of products physical properties or used under actual operating conditions

Fasle

In general higher quality of design results in blank cost and higher quality of conformance resulting blank cost

Higher ; Lower

List the six basic steps involved in building the house of quality

Identify customer requirements. Identify technical requirements. Relate the customer requirements to the technical requirements. Conduct an evaluation of competing products or services. Evaluate technical requirements and develop targets. Determine which technical requirements to deploy in the remainder of the production/delivery process

In the Baldrige award assessment, blank refers to refining the approach through cycles of evaluation and improvement, encouraging breakthrough change to the approach to innovation and sharing refinement and innovations with other relevant work units in the organization

Learning

What useful Quality Control tool to help identify the most important issue among a mess of symptoms is

Pareto analysis

New ideas are studied for feasibility in the blank phase of product development

Preliminary Concept Development

In the context of the criteria for performance excellence, the blank category provides real time information measurements of progress for evaluation and improvement of processes in product, in alignment with overall organizational strategy

Results

In the context of DMAIC process, blank provide a broad overview of the key elements in the process and help to explain who is the process owner, how inputs are required, who the process service, as it adds value

SIPOC MAPS

Broadway Inc. is a leading automobile manufacturer. To keep customer satisfaction during the process of producing a product or service its management continuously gathers information needed by internal customers for process control activities to ensure that the product or service is being the critical to quality part parameters Birdwings management is following the blank methodology

Six Sigma

In the context of the criteria for performance excellence, the results category provide real time information for evaluation and improvement of processes and products, in alignment with overall organizational strategy

TRUE

The plan stage in Plan cycle consist of studying the current situation and describing the process, its inputs outputs customers and suppliers. Understanding customer expectations gathering data identifying problems testing theories of causes and developing solutions in action plants

TRUE

After the blank process for the Baldrige award the panel of judges Alex potential applicants for the site visit

True

And ultimate stretch goal of the organizations that adopt a six sigma philosophy is to have all critical processes regardless of functional area at 86 sigma level of capability

True

Both six sigma and lean approaches are driven by customer requirements, focus on real dollar savings, have the ability to make significant financial impacts on the organization and can easily be used in non-manufacturing environment

True

DMAIC, a process improvement methodology, where's a close resemblance to the creative problem-solving process

True

Innovation is built upon strong research and development R&D processes

True

Narrow tolerances in product design tend to raise manufacturing costs but they also increase the interchangeability of parts within the plant and in the field, product performance, durability, and appearance

True

Six sigma is not a substitute for continuous improvement

True

The Taguchi lost function can be used to set product design tolerances in an economical fashion

True

When decisions about the safety, life, serviceability, and maintainability of products are dominated by customer requirements rather than by engineering considerations for designs that fell in the market are often the result

True

the Baldrige program crates great value for the US economy

True

In the context of manufacturing specifications, the term tolerance refers to the

allowable variation

And effective problem-solving process that can easily be adapted to quality improvement stems from blank concepts pioneered by Alex Osborn

creative problem solving (CPS)

Robust design refers to designing goods and services that

designing goods and services that are insensitive to variation in manufacturing processes and when consumers use them

The matrix used by the quality function deployment to ensure the voice of the customer is carried throughout the production and delivery process is called the

house of quality

Any Baldrige award assessment, blank refers to the extent to which they approach is a line with organizational need identified and then organizational profile another processor items measures information and improvement systems are complementary across processes and work unit and plans processes result analysis learning and actions are harmonized across processes

integration

The product is distributed to customers in the blank phase of product development

market introduction

Quality improvement programs, training personnel and data collection are examples of

prevention cost

The first house of quality relates

voice of the customer, customer requirements