MGT 4500 Chapter 17

Workers at the lowest organizational level are the most stressed because ______.

they do not have much control over their work situations

In a follow-up study to the "executive monkey" study, Jay Weiss showed that ______.

timely behavioral feedback helps the executive animals to cope with responsibility and avoid ulcers

Midcareer coasters are among the common types of burnout victims who ______.

used to be high performers and seem to have lost their enthusiasm

According to the Center for Work and Family at Boston University, ______ are the fastest-growing workforce segment in the United States.

women with young children

Identify the cornerstones of the blueprint passed by the National Institute of Occupational Safety and Health, the Association of Schools for Public Health, and experts from the American Psychological Association.

-Better mental health service delivery for employees -Education of employees about the signs, causes, effects, and control of work-related psychological disorders -Well-designed jobs

Identify the rules that employees should follow in order to be successful in dealing with change.

-Contribute more than they cost -Make customers their first priority

What are the things one should do to have a positive attitude?

-Indulge in activities that provide peace of mind -Surround oneself with individuals who give happiness -Make one's workplace and living place satisfying

Empowering broad-based action

-It involves encouraging risk taking and nontraditional ideas, actions, and activities.

Which of the following rules should leaders follow while managing change in organizations?

-Select a person trusted by all to coordinate change -Have a good reason to make a change -Explain to people how the change will affect them -Implement change thoughtfully

Identify the variables that lead to changing relationships in a workplace.

-Structure -People -Technology -Tasks

Identify the practices that leaders should follow to prevent burnout in organizations.

-They should facilitate a healthy work environment. -They should assist employees in stressful situations. -They should clarify what is expected from employees -They should clarify the organization's mission, goals, and values to their employees.

Identify the practices that help leaders prevent burnout in the workplace.

-They should involve people in decisions affecting them. -They should have career development policies for people in their organizations. -They should allow employees to work in a manner that will result in personal satisfaction. -They should foster teamwork through personal involvement.

Identify the rules that leaders should follow while managing change their organizations.

-Wait patiently for results -Acknowledge the contributions of people and reward them -Let people know the facts on why change needs to be implemented

Identify the patterns of work behavior that lead to the fatal karoshi syndrome as identified by Japan's institute of Public Health.

-Work at night -Stressful work without relief -Long work hours -Work without breaks or holidays

Arrange the steps of John Kotter's model for leading change in the correct order of occurrence.

1. Establishing a sense of urgency 2. Creating the guiding coalition 3. Developing a vision and strategy 4.Communicating the change vision 5. Empowering broad-based action

Which of the following curves describes people's response to change?

Attitude curve

Which of the following personality characteristics is more prominent in stress-resistant people?

Balanced perspective

Team Culture

Be prepared and accept empowerment

How should other people help an employee deal with change at the attitude trough phase of the attitude curve?

By modeling and encouraging positive actions

Level III wellness programs facilitate people to ______.

maintain healthy lifestyles and behavior

Identify a myth in dealing with change.

Change is temporary and it will go away.

Less supervision

Develop responsibilities and objectives

Identify the helpful concept in leading change highlighted by Simon Sinek in his book Start with Why.

Diffusion of innovation curve

Mismatched People

Dislike whatever work they do

What are the reasons for aggravating employee problems as identified by former Levi Strauss chairman Robert Haas?

Dual careers Stressful jobs Long working hours

Identify the causes of occupational stress that comes from overload.

Frustration High work pressure Conflict

Overstressed Students

Hold full-time jobs and full course loads

Focus on Quality

Identify ways to improve your work

Technology

It affects industries, trades, and professions of all kinds.

People

It includes changes within a person's knowledge, attitude, and skills.

Structure

It includes mergers, acquisitions, right-sizing, and reengineering activities.

Establishing a sense of urgency

It involves examining the market and competitive realities.

Communicating the change vision

It involves having the guiding coalition role-model the expected employee behavior.

Creating the guiding coalition

It involves putting together a group and getting them to work together like a team.

Task

It is driven by customer needs, productivity improvement, and quality initiatives.

Identify a true statement about corporate restructuring.

It results in uncertain, worry, and stress for most people.

What tends to be contagious and motivating for employees?

Leaders' personal commitment toward goals

Newsletters and screening sessions are parts of ______.

Level I wellness programs

Identify a long-term solution to deal with burnout.

Making lifestyle changes

Burned-out Samaritans

Receive little help in exchange of lot of work

One of the major medical causes of karoshi deaths is ______.

heart attack

With reference to job stress interventions, which of the following approaches seeks to treat illness at its early stage?

Secondary prevention

Identify the characteristics of stress-resistant people.

They are relaxed and confident.

Identify a true statement about top leaders in the context of their response to change.

They expect employees to adopt change when it is announced.

What should individuals do to deal with change at the exploration phase of the attitude curve?

They should keep their minds open and acknowledge all possibilities.

According to researchers from Cornell Medical College, employees performing the most stressful jobs suffer three times the usual incidence of ______.

high blood pressure

Superpeople

Want to do everything themselves

Workaholics

Want to fulfill unreasonable demands

When does the state of overload occur in an employee?

When an employee cannot perform all the work

A caring leader sees a life of engagement and meaning as ______.

a personal commitment to accomplish his or her goal

Top level managers remain ______ in terms of organizational response to change.

isolated

Employees can deal with stress during mergers and acquisitions of firms by _____.

knowing more about the other company

For most employees, organizational restructuring is the cause of ______.

low standard of living

To keep himself on track, an individual with a sense of control would start each morning thinking ______.

about the good things he would do that day

True or false: According to Simon Sinek, the percentage of innovators are higher than the percentage of early adopters.

false

True or false: Many women who do not work for wages have lesser stress in their lives than those who do.

false

True or false: Some industries are immune to the challenge of change.

false

True or false: Successful individuals need not necessarily have to create role clarity for themselves while dealing with change.

false

According to George Burns, what is a better predictor of an individual's whole life?

family satisfaction

Employees give their best when ______.

mental and physical arousals are moderate

If someone advices you to "take pleasure from the little things in life," he is referring to the ______ of a hardy personality.

positive attitude

Assembly-line hysteria, a stress-related disorder among assembly-line workers, is a(n) ______ illness.

psychological

Employees should avoid the state of ______ in dealing with changes in organizations.

resistance

The National Institute of Occupational Safety and Health, the Association of Schools for Public health, and experts from the American Psychological Association, labor, and industry agreed upon a blueprint to ______.

safeguard the health of American employees

Benjamin Franklin's wise use of time shows how ______ is an important characteristic of a hardy personality.

sense of control

Which of the following is a short-term action that can be used to deal with burnout?

setting priorities

With reference to job stress interventions, treatment of post-traumatic stress syndrome is an example of ______.

tertiary prevention

According to the "executive monkey" study conducted by Joseph Brady in 1958, ______.

the burden of responsibility leads to the high stress level causing death