MGT

Which of the following is a typical characteristic of a mission statement?

A well-designed mission statement can enhance employee motivation and organizational performance.

Which of the following statements about the size of a team is true?

As a team increases in size, it becomes harder for each member to interact with and influence the others.

Which of the following is NOT one of the main categories of the overall planning process?

Assess stakeholder perspective

Which of the following three types of information are found on the balance sheet?

Assets, liabilities, and owners' equity

Which of the following is the formal and legitimate right of a manager to make decisions?

Authority

Which of the following would NOT be among the characteristics of a creative organization?

Centralization and carefully defined positions

Ryan's management job is challenging. It involves a working knowledge of the global environment and global business, mentally understanding how cultures differ, and having the ability to interpret complex global changes. These characteristics reflect which of the following dimensions of Ryan's global mind-set?

Cognitive

Which of the following statements about candor is true?

Communicating with candor is a confident, positive approach that lets others know exactly where you stand and what you're asking of them.

As a manager, Hoa uses a leadership style that encourages interpersonal relationships and cooperation. Hoa is operating at which level of moral development?

Conventional

Which of the following occurs when a female nurse is paid less than a male nurse?

Discrimination

As an experienced interviewer, Dontrell would consider which of the following questions to be inappropriate or illegal?

Do you have any disabilities?

In the acquired needs theory, at what point in life are achievement, affiliation, and power needs acquired by an individual?

Early life experiences

Three basic principles define how to manage your many big and small commitments effectively so that you can get them accomplished. Which of the following is NOT one of those three principles?

Emotional intelligence

Which of the following factors that contribute to the failure of strategy execution accounts for the most frequently encountered barrier?

Employee resistance

Strategies for overcoming resistance and implementing change typically involve three approaches. Which of the following is NOT among those approaches?

Encouraging disruptive innovation

Which of the following is NOT one of the three most popular and common ways for an entrepreneur to become a business owner?

Engage in crowdfunding

Which of the following statements accurately compares entrepreneurs and successful managers in established organizations?

Entrepreneurs often have backgrounds, demographic characteristics, and personalities that distinguish them from successful managers in established organizations.

Which of the following statements about management skills is true today?

Especially during times of uncertainty or crisis, managers need to apply all their skills and competencies in a way that benefits the organization and its stakeholders.

Which of the following is defined as the first promotion onto the management career ladder?

First rung

Riley operates at the preconventional level of moral development. Riley exhibits which of the following characteristics?

Follows rules to avoid punishment

What type of communication channels are those that flow within the chain of command or task responsibility defined by the organization?

Formal

Which of the following is a disadvantage of globalization, brought to light by COVID-19?

Globalization adds risks to prosperity in ways firms and nations had not anticipated.

Piper began working at Handy Expedients as an intern during college on the floor in its production line. After college, Piper was hired full time in that role, but was soon offered the job as line supervisor. Within five years, Piper was promoted to production manager. Which of the following statements about Piper's situation is most accurate?

Handy Expedients has a practice of promotion from within.

What main organizational goal is most likely to be achieved by a manager who cultivates diversity of thought among team members?

Hard-to-replicate competitive advantage

Which of the following statements about the benefits of diverse teams is NOT true?

Heterogeneous top management teams tend to be myopic in their perspectives.

According to a survey of managers, 81 percent cite which of the following as a top cause of manager failure?

Ineffective communication skills and practices

Power is the potential ability to influence the behavior of others. On the other hand, which of the following is the effect that a person's actions have on the attitudes, values, beliefs, or behavior of others?

Influence

Economist Chester Barnard argued that organizations are not machines. Rather, he believed that when managed properly, organizations can be helped by which of the following?

Informal relationships

Which strategy recognizes that the cutting edge of innovation often happens with young, small, entrepreneurial companies rather than inside the walls of established firms?

Innovation by acquisition

Which of the following statements about a star is true?

It has additional growth potential, and profits should be plowed into this business as investment for future growth and profits.

Which of the following is a unique feature of the matrix structure?

It has dual lines of authority.

Which of the following would be most relevant and helpful for a job applicant?

Job description

Which of the following are the four types of common financial ratios?

Leverage, profitability, liquidity, and activity

The benefits of management by objectives (MBO) include all of the following EXCEPT

MBO emphasizes methods and processes rather than goal achievement.

Which of the following statements about jobs is true?

Managers need to know what aspects of a job provide motivation in order to improve productivity and satisfaction.

Which of the following is cited as a significant factor in shifting needs of people in organizations?

Meaning is an increasingly important part of workers' agenda.

Which of the following statements regarding global outsourcing is not true?

Outsourcing enables a company to market its products in other countries at modest resource cost and with limited risk.

Companies that choose to use a multidomestic approach do so for a number of reasons. Which of the following would NOT be one of those reasons?

People everywhere want to buy the same products and live the same way.

A product innovation is a change in the organization's product or service outputs, whereas which of the following is a change in how the organization does its work?

Process innovation

Applications that are considered to be social media include all of the following EXCEPT

Project Gutenberg

Vivian's employees generally have a "What's in it for me?" attitude when asked to consider a new way of doing things or to work overtime. Knowing this, which tactic for interpersonal influence is likely to prove most effective for Vivian in convincing the employees to adapt quickly to a new work process?

Rely on the rule of reciprocity.

Which of the following statements about emotional contagion is NOT true?

Research by organization behavior scientists suggests that positive emotions might spread more easily than negative ones.

Which of the following statements about communication channels is true?

Routine messages contain data or simply put into words what managers already agree on and understand, whereas nonroutine messages typically are ambiguous, concern novel events, and involve great potential for misunderstanding.

Financial resources for government and charity nonprofit organizations typically do NOT come from which of the following sources?

Sales revenue

Which of the following best describes the impact of entrepreneurial traits?

Successful entrepreneurs come in all ages and from all backgrounds.

Charlis and Mariah worked as foreign correspondents for a large news organization. In thinking about getting married and starting a family, the two decided to settle in the Midwest and start an editorial service. This beginning allowed them to stay involved with journalism and publishing and yet work from their home in order to raise their family. Their commitment to balancing the demands of work and family put them in which of the following categories of entrepreneurs?

Sustainers

Taylor would like to increase the level of production by purchasing an upgrade for the main piece of equipment. A $5,000 upgrade would increase production output by 10%. Sales forecasts indicate that it could easily be sold. A $15,000 upgrade would increase production by 25%. Sales forecasts, however, indicate only a 50% chance that all the additional production could be sold. The decision will depend, in part, on

Taylor's risk propensity.

Which of the following statements about the use of the balanced scorecard in organizational control is true?

The balanced scorecard balances traditional financial measures with operational measures relating to a company's critical success factors.

Haidy is using debt financing to secure funds for a specialty bakery start-up. Which of the following is true for Haidy?

The money Haidy borrows will need to be repaid at a later date.

In general, which of the following is associated with the least amount of organizational hierarchy?

Theory Y

The definition of a team has which three components?

Two or more people, regular interaction, and a shared performance goal

Which of the following examples MOST clearly represents organizational culture?

When a disagreement arises among employees in the marketing department, the manager calls a meeting among all those involved to work out a resolution.

Which of the following examples uses the reinforcement tool of extinction?

When one employee takes the last cup of coffee but doesn't make more in the department pot, the rest of the department members ignore that employee, but then the employee does make a fresh pot so the other employees praise that action.

Some organizations are characterized by people who help one another, share information, and collaborate. These tendencies also help the organization to be more effective. This type of organization has

a giving culture.

Rather than having defined, long-term jobs, employees with complementary skills come together and blend those skills to complete a specific project and then disband with

a special-purpose team.

A standing plan that defines a precise series of steps to attain a certain goal is called

a standard operating procedure.

The impact of charismatic leaders normally comes from any of the following EXCEPT

achieving production efficiency.

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be

ambidextrous

A manager, without realizing it, makes decisions based on the idea that people are essentially lazy and do sloppy work whenever they can get away with it. This is an example of

an underlying assumption.

In difficult situations, such as those characterized by nonprogrammed decisions, uncertainty, and ambiguity, managers typically

are unable to make economically rational decisions even if they want to.

Piper was declared Employee of the Month and granted use of the parking space closest to the building entrance for the coming month. This is known as a(n)

artifact

In business technologies, the process that examines large and complex data sets in order to uncover patterns and correlations that can be used to inform decisions is called

big data analytics.

Setting targets for an organization's expenditures, monitoring results and comparing them to the established targets, and making changes as needed are the activities of

budgetary control.

Kyle's management responsibilities include tooling the organization's plants, organizing managerial structure, and scheduling complex manufacturing operations. Attending to these activities falls within the

classical perspective.

As a manager, Carson tends to get impatient when others offer suggestions that do not agree with information or plans that he already has. When one colleague pointed out that his plan would cost more than it would save the company over the long run, Carson turned to another person in the room and asked, "Do you agree?" Afraid to anger him, the person replied, "Not really." Carson's response to the critical colleague was, "See? I'm right and you're wrong." Carson here is subject to a great deal of:

confirmation bias.

The University of Michigan researchers found that the most effective supervisors were those who established high performance goals and displayed supportive behavior toward subordinates. These employee-centered leaders matched up most closely with the behavior identified by Ohio State researchers as

consideration.

In order to help an organization respond to emergencies, setbacks, or unexpected conditions, managers need to develop

contingency plans.

Nonprofit managers who are committed to serving clients with limited resources must prioritize

demonstrating a highly efficient use of resources.

Jackie sends an e-mail to every member of the department to let them know of the new vacation policy that goes into effect at the end of the year. This type of communication is

downward communication.

At Petal Nurseries, management makes sure employees have the information and resources they need so that their daily decisions and actions help move the firm in the right direction, toward achieving important goals. This is a key to effective strategy execution and is known as

embeddedness.

"Motivation depends on individuals' beliefs and opportunities regarding their ability to perform tasks and receive desired rewards." This statement is central to the

expectancy theory.

The plan of action that describes resource allocation and activities for dealing with the environment, achieving a competitive advantage, and attaining the organization's goals is known as a(n)

explicit strategy.

After Jachen successfully completed a long and difficult assignment, the professor rewarded her effort with an A grade. The A grade informs Jachen that the behavior (completing the assignment) was done well and the same actions will bring the same result in the future. The A grade in this situation acts as

feedback

The three broad strategic HRM activities are to

find the right people, manage talent, and maintain an effective workforce.

For managers, creating a more diverse workplace is an important part of

finding ways to set their organizations apart from the competition and create breakthrough innovations.

In the production department, the management is always looking at potential suppliers to find quality ingredients at the best price. This scenario is an example of a

functional-level strategy.

When Microsoft introduced Windows 7, it added some minor power-saving features, including a low-light setting for monitors, in a claim toward becoming greener. At the same time, the company made installing the new software on an older computer more difficult and ran ads encouraging users to buy a new computer for new software. This scenario is an example of

greenwashing

J. K. Rowling went from being a single mother on welfare to best-selling author of the Harry Potter series to producer, making millions of dollars along the way. She founded the Volant Charitable Trust, an organization that combats social injustice. Her philanthropy inspires many who work with her in publishing and producing endeavors; for them she is a(n)

hero.

Servant leaders understand that success is not about them, but about their organizations, their staff, customers, and other stakeholders that they serve. Based on this approach, these leaders can be said to exemplify

humility

Because of the ______nature of management, new managers often have _____freedom and control than they expect to have.

interdependent; less

Kelly's company produces healthy snacks. The company would like to enter the potentially huge market in China but is uncertain how to market these snacks. Kelly has approached a food packaging company in China to work together to successfully bring the products to customers in China. In this case, the arrangement between the two companies would be a(n)

joint venture.

Work team effectiveness is based on three outcomes, which include all of the following factors EXCEPT

leadership development.

Andrew's employees are unhappy about the schedule for a new project and wonder whether it will allow them to finish current projects on time. As the manager, Andrew must

make a decision about whether to adjust the schedule.

A social entrepreneur would prioritize all of the following goals EXCEPT

making decisions based on social goals rather than for shareholder benefit. maximum profits.

A written public statement that expresses the core values of the organization is known as a

mission statement.

In order for operational goals to be effective, they

need to be linked directly with rewards.

Managers faced with tough ethical choices often benefit from a strategy that is based on norms and values to guide their decision making. This is known as a

normative strategy.

Someone who is guilty of making a fundamental attribution error will

overestimate the influence of internal factors.

Sam is a documentary filmmaker who would like to make and share films about life in China. Because the government insists that Sam submit all planned topics to an approval process and release no footage without government approval, Sam is subject to

political risk.

The most common way that organizations measure and control performance is through the use of

quantitative financial measures.

In the steps of the perception process, screening involves

selecting what information to process.

The company Demarcus works for has announced major changes in its structure. Demarcus sees people reacting and resisting the change. It is likely that all of the following reasons might be among those causing people's resistance EXCEPT

self-confidence.

Studies indicate that simply being around others has an energizing effect. This phenomenon is known as

social facilitation.

Before retooling a production line and shifting production workers from individual stations to a teamwork approach to their tasks, a manager looks at how workers might react, how scheduling will be affected, whether additional training will be cost effective, and finally how these changes can lead to greater customer satisfaction. This manager is using a(n)

systems thinking approach.

As a strategic manager in a manufacturing company, Kofi knows that making structural decisions must take into consideration pressures from the bottom up. These pressures would include

technology and work processes.

In the past, every decision to expand in a fast-paced industry has turned out successfully for Jian, as he predicted. Unfortunately, Jian's company is at risk of being acquired because the latest expansion entailed a great deal of debt and new product development did not keep the company's competitors from taking a significant market share. He believed this most recent expansion could only be positive, and yet it was not. Jian experienced:

the bias of overconfidence.

Globalization, outsourcing, hyper-competition, and other volatile changes in the environment have caused a shift in the social contract between employees and employers, and the new social contract between them is based on

the concept of employability rather than lifetime employment.

With a team-based structure,

the entire organization is made up of horizontal teams that coordinate their work and work directly with customers to accomplish the organization's goals.

Stress can be positive or negative. Challenge stress fires you up, whereas

threat stress burns you out.

Technology refers to "production activities" and can be thought of as

what is needed to transform organizational inputs into outputs.