MGT Chapter 12

Which of the following is an element of employee engagement?

A sense of meaningfulness

The set of techniques by which reinforcement theory is used to change human behavior is called:

behavior modification.

Wanda, an employee of Presert Inc., has not achieved her sales targets in the past three fiscal quarters. Hence, unlike her peers, she has not received a pay increment; moreover, her superior has withheld her annual bonus. Which of the following reinforcement tools has Wanda's superior used in this scenario?

Extinction

In the context of motivational compensation programs, _____ rewards all employees and managers within a business unit when predetermined performance targets are met.

Gain Sharing

_____ refers to incorporating high-level motivators, such as achievement, recognition, and opportunities for growth, into the work.

Job Enrichment

The employee retention strategy of a nonprofit organization described tactics to increase the job satisfaction of its employees. The organization implemented the tactics, and to assess the feelings of the employees, it conducted an employee survey after the implementation process. Which of the following employee survey outcomes would suggest that the organization was successful in helping its employees achieve intrinsic rewards from their work?

Most employees feel that solving a humanitarian problem fulfills a personal mission.

The HR manager of a company that provides security services to business firms interviewed the employees of the company's emergency department and found room for improvement in satisfying their safety needs. Which of the following actions is most likely to help the company meet the employees' safety needs?

Providing fringe benefits

Finch & Tye is an investment firm. After a tumultuous fiscal year in which several top executives of the firm were replaced suddenly, the firm designed a plan to better engage employees. Which of the following outcomes indicates that the firm's efforts were successful?

Reduced employee turnover

In the context of Maslow's hierarchy of needs theory, which of the following individuals has satisfied her safety needs at her workplace?

Sara, who has been hired for a permanent position in a start-up firm after being unemployed for over six months

Kevin, the general manager of Rextro Inc., is asked to mentor new employees and to provide his inputs in all major decisions of the company. He has the autonomy to take up any project that he thinks would benefit the company. As a result, Kevin feels highly competent, valued, and satisfied at work. He also feels that the company offers him opportunities to grow and become creative. In the given scenario, which of the following needs, as identified by Maslow, has Kevin satisfied by his achievement at his workplace?

Self-actualization needs

Jacques manages a team of 15 employees. One of these employees behaves in a disruptive manner, and despite using reminders, disciplinary measures, and nagging, Jacques has not received positive results. Which of the following actions should Jacques take if she wants to use avoidance learning to change the employee's behavior?

She should stop talking about the need for change when the employee acts appropriately.

_____ is the idea that the single most important factor that can boost motivation, positive emotions, and perceptions during a workday is moving toward meaningful goals.

The making progress principle

In the context of Vroom's expectancy theory, which of the following terms refers to the value of outcomes, or attraction to outcomes, for an individual?

Valence

In the context of Maslow's hierarchy of needs theory, which of the following needs refers to an individual's desire to be accepted by his or her peers?

belongingness needs

When a manager decides to give a sales executive a bonus at the end of the fiscal year for a job well done, it is an _____ for the sales executive.

extrinsic reward

Harry, a new employee in Gregory & Sons, notices that the top performers in his team are highly appreciated and rewarded by the superiors. Hence, he becomes determined to be good at work so that he also gets recognition from his team members and superiors. He becomes punctual to work and shows more dedication and initiative. The given scenario exemplifies the concept of _____.

vicarious learning