MGT Chp. 1

Which of the following refers to the intellectual abilities to process information and make accurate decisions about the work group and the job tasks? a. Interpersonal skills b. Conceptual skills c. Leading d. Technical skills

B. Conceptual skills

The beliefs, traditions, philosophies, rules, and heroes shared by the members of the organization are referred to as the organization's: a. policies b. culture c. rituals d. artifacts

B. Culture

Which of the following refers to organizations owned either privately by one or more individuals or publicly by stockholders? a. Informational companies b. For-profit companies c. Nonprofit organizations d. Finance organizations

B. For-profit companies

When the manager of the accounting department has the knowledge to answer his employees' questions about current tax regulations, he is displaying a. leadership. b. conceptual skills. c. general competence. d. technical skills.

D. technical skills.

______ refers to an organization's obligation to maximize its positive impact and minimize its negative impact on society. a. Recycling b. Ethics c. Conservation d. Social responsibility

D. Social responsibility

Effective use of an organization's resources means a. using the very latest technology. b. recognizing different work situations. c. using a minimum of resources. d. achieving the intended result.

D. achieving the intended result.

The manager makes a decision about a course of action after analyzing several options. He or she is using a. interpersonal skills. b. analytic skills. c. technical skills. d. conceptual skills.

D. conceptual skills

When your company, Powerful Personal Computers, lays out five million dollars to hire away a woman from a soft-drink firm as your new CEO, it is a good bet that you are paying these big bucks for her a. downsizing ability. b. technical skills. c. interpersonal skills. d. conceptual skills.

D. conceptual skills.

When a manager uses skills that are necessary to work with other people, such as communicating and listening, he or she is using a. specific skills. b. general skills. c. conceptual skills. d. interpersonal skills.

D. interpersonal skills.

What term describes activities--including reporting, preparing data analyses, briefings, delivering mail, emailing, websites, and making telephone calls--that focus on data important for the decisions the manager needs to make? a. Informational roles b. Decisional roles c. Interpersonal roles d. Technical skills

A. Informational roles

Which of the following refers to a person or group that can affect, or is affected by, an organization's goals or the means to achieve those goals? a. Stakeholder b. Lower or first-line managers c. Middle managers d. Human resources managers

A. Stakeholder

When a manager reasons well, processes information intelligently, and evaluates which strategic option is potentially most profitable, he or she is displaying a. conceptual skills. b. specific skills. c. technical skills. d. interpersonal skills.

A. conceptual skills.

When a manager gathers and uses information to make a choice about how an organization's resources will be used, he or she is engaging in a. decision making. b. planning. c. organizing d. controlling.

A. decision making.

When the manager of the Boston Red Sox uses the scouting, player development, and travel departments to make plans for an upcoming series, he is a. organizing b. leading c. controlling d. planning

A. organizing

When the manager of the Boston Red Sox chooses his starting line-up for his next game, he is a. planning b. controlling c. leading d. organizing

A. planning

What is meant by leading? a. Determining what the organization will specifically accomplish and deciding how to accomplish these goals b. Influencing others' activities to achieve set goals c. Those activities that an organization undertakes to ensure that its actions lead to achievement of its objectives d. The activities involved in designing jobs for employees, grouping these jobs together into departments, and developing working relationships among organizational units/departments and employees to carry out the plans

B. Influencing others' activities to achieve set goals

Which of the following characteristics best relates to resources? a. A set of activities designed to achieve an organization's objectives by using its equipment effectively and efficiently in a changing environment b. People, equipment, finances, and data used by an organization to reach its objectives c. Groups of individuals who work together to achieve the goals or objectives that are important to these individuals d. The activities involved in designing jobs for employees, grouping these jobs together into departments, and developing working relationships among organizational units/departments and employees to carry out the plans

B. People, equipment, finances, and data used by an organization to reach its objectives

Which of the following characteristics relates to controlling? a. Activities--including reporting, preparing data analyses, briefings, delivering mail, emailing, websites, and making telephone calls--that focus on data important for the decisions the manager needs to make b. Those activities that an organization undertakes to ensure that its actions lead to achievement of its objectives c. Determining what the organization will specifically accomplish and deciding how to accomplish these goals d. The activities involved in designing jobs for employees, grouping these jobs together into departments, and developing working relationships among organizational units/departments and employees to carry out the plans

B. Those activities that an organization undertakes to ensure that its actions lead to achievement of its objectives

When Henry Mintzberg referred to the manager as the "nerve center" and the "focal point" in his or her organization, he was talking about the manager in a. a disseminating role. b. an informational role. c. a decisional role. d. an interpersonal role.

B. an informational role.

When your company, Powerful Personal Computers, lays out five million dollars to hire away a woman from a soft-drink firm as your new CEO, it is a good bet that you are paying these big bucks for her a. interpersonal skills. b. conceptual skills. c. technical skills. d. downsizing ability.

B. conceptual skills.

Three important trends that are impacting businesses today are e-business, global organizations, and a. nonprofit organizations. b. ethics and social responsibility. c. cultural artifacts. d. organization size.

B. ethics and social responsibility.

When the manager of the Boston Red Sox chooses his starting line-up for his next game, he is a. organizing b. planning c. controlling d. leading

B. planning

What is an organization? a. The knowledge and ability to accomplish the specialized activities of the work group b. People, equipment, finances, and data used to reach objectives c. A group of individuals who work together to achieve the goals or objectives that are important to these individuals d. An institution owned either privately by one or more individuals or publicly by stockholders

C. A group of individuals who work together to achieve the goals or objectives that are important to these individuals

Which of the following characteristics best relates to management? a. Activities that deal primarily with the allocation of resources in order to reach organizational objectives b. Those activities that an organization undertakes to ensure that its actions lead to achievement of its objectives c. A set of activities designed to achieve an organization's objectives by using its resources effectively and efficiently in a changing environment d. Influencing others' activities to achieve set goals

C. A set of activities designed to achieve an organization's objectives by using its resources effectively and efficiently in a changing environment

Which of the following refers to using resources in a way that produces a desired result? a. Planning b. Leading c. Effectively d. Efficiently

C. Effectively

What term describes accomplishing the objectives with a minimum of resources? a. Effectively b. Organizing c. Efficiently d. Leading

C. Efficiently

Which of the following refers to organizations owned either privately by one or more individuals or publicly by stockholders? a. Nonprofit organizations b. Finance organizations c. For-profit companies d. Informational companies

C. For-profit companies

What term describes activities--including reporting, preparing data analyses, briefings, delivering mail, emailing, websites, and making telephone calls--that focus on data important for the decisions the manager needs to make? a. Interpersonal roles b. Technical skills c. Informational roles d. Decisional roles

C. Informational roles

What name is given to the activities involved in designing jobs for employees, grouping these jobs together into departments, and developing working relationships among organizational units/departments and employees to carry out the plans? a. Planning b. Leading c. Organizing d. Controlling

C. Organizing

Which of the following characteristics relates to organizational culture? a. People, equipment, finances, and data used by an organization to reach its objectives b. Those activities that an organization undertakes to ensure that its actions lead to achievement of its objectives c. The values, norms, and artifacts shared by members of an organization d. Groups of individuals who work together to achieve the goals or objectives that are important to these individuals

C. The values, norms, and artifacts shared by members of an organization

The manager of the Boston Red Sox delivers a fiery speech just before the game about why it is critically important to beat the Yankees. He is a. planning b. organizing c. leading d. controlling

C. leading