MGT chpt 14 practice quiz

What cultural types represent competing values?

Adhocracy and hierarchy . Adhocracy values flexibility and an external focus while hierarchy values stability and control along with an internal focus. They reflect opposite core values (Figure 14.5)

The levels of organizational culture are?

Observable artifacts, espoused values, and basic underlying assumptions

The two general functions of mentoring are ______________ and ___________________

career and psychosocial

Companies with a ___________ culture have an internal focus and they value _____________ rather than stability and control

clan culture, values flexibility

What phase of the mentoring process lasts two to five years?

cultivation: the four phases of mentoring are initiation, cultivation, separation, and redefinition. initiation lasts 6-12 months only

In the encounter phase of organizational socialization...

employees' values, skills, and attitudes start to shift as the new recruit discovers what the org is truly like

In the ___________ phase of organizational socialization, the newcomer's values skills, and attitudes start to shift as the new recruit discovers what the organization is truly like

encounter phase! in the change and acquisition phase on the other hand, the recruit masters skills and adjusts to the work group's values and norms

Clan culture is the most strongly related to subjective innovation shown by research

false- its market culture

Organizational culture is not statistically related to any measures of organizational effectiveness

false- organizational culture is related to measures of org. effectiveness

Organizational climate is defined as the set of shared, taken-for-granted, implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.

false- that is organizational culture

Clan and market cultures are more likely to deliver ____________ customer satisfaction and market share

higher, figure 14.6 shows this is true bc the positive employee attitudes associated with clan cultures motivate employees to provide better customer service

The four phases of mentoring are what?

initiation, cultivation, separation, and redefinition

P-O fit stands for __________ fit

person-organization

The socialization tactic that ranges from a newcomer being socialized over time with the help of an experience member to the newcomer not being provided with a role model is....

serial versus disjunctive. the serial tactic on the other hand, is when the newcomer is socialized overtime with the help of an experienced member

What mechanisms for changing organizational culture address all three levels of culture?

stories, legends, or myths about key people and events. table 14.1 indicates this

An adhocracy culture encourages being adaptable, creative, and fast to respond to changes in the marketplace

true- creation of new products and services is the strategic thrust of adhocracy culture which is accomplished by being those qualities

One of the important functions of organizational culture is to facilitate collective commitment

true- culture shapes behaviors by facilitating collective commitment

An "employee of the month" parking space by the front door of a business would be considered a corporate artifact

true- organizational examples include acronyms, manner of dress, awards, myths and stories told about the organization, published lists of values, observable rituals and ceremonies, special parking spaces, and decor

Role modeling is not one of the career functions of mentoring

true- the five career functions of mentoring are sponsorship, exposure and visibility, coaching, protection, and challenging assignments

The statement "A world in which all people's basic meeds- such as shelter, clean water, sanitation, food, and reliable power- are fulfilled in an environmentally sustainable way and a company that improves the quality of the environment and the communities where we live and work" is an example of company vision

true- this is an example of a formal statement of org. philosophy, mission, vision, values, and materials.