MGT chpt 14 practice quiz
What cultural types represent competing values?
Adhocracy and hierarchy . Adhocracy values flexibility and an external focus while hierarchy values stability and control along with an internal focus. They reflect opposite core values (Figure 14.5)
The levels of organizational culture are?
Observable artifacts, espoused values, and basic underlying assumptions
The two general functions of mentoring are ______________ and ___________________
career and psychosocial
Companies with a ___________ culture have an internal focus and they value _____________ rather than stability and control
clan culture, values flexibility
What phase of the mentoring process lasts two to five years?
cultivation: the four phases of mentoring are initiation, cultivation, separation, and redefinition. initiation lasts 6-12 months only
In the encounter phase of organizational socialization...
employees' values, skills, and attitudes start to shift as the new recruit discovers what the org is truly like
In the ___________ phase of organizational socialization, the newcomer's values skills, and attitudes start to shift as the new recruit discovers what the organization is truly like
encounter phase! in the change and acquisition phase on the other hand, the recruit masters skills and adjusts to the work group's values and norms
Clan culture is the most strongly related to subjective innovation shown by research
false- its market culture
Organizational culture is not statistically related to any measures of organizational effectiveness
false- organizational culture is related to measures of org. effectiveness
Organizational climate is defined as the set of shared, taken-for-granted, implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.
false- that is organizational culture
Clan and market cultures are more likely to deliver ____________ customer satisfaction and market share
higher, figure 14.6 shows this is true bc the positive employee attitudes associated with clan cultures motivate employees to provide better customer service
The four phases of mentoring are what?
initiation, cultivation, separation, and redefinition
P-O fit stands for __________ fit
person-organization
The socialization tactic that ranges from a newcomer being socialized over time with the help of an experience member to the newcomer not being provided with a role model is....
serial versus disjunctive. the serial tactic on the other hand, is when the newcomer is socialized overtime with the help of an experienced member
What mechanisms for changing organizational culture address all three levels of culture?
stories, legends, or myths about key people and events. table 14.1 indicates this
An adhocracy culture encourages being adaptable, creative, and fast to respond to changes in the marketplace
true- creation of new products and services is the strategic thrust of adhocracy culture which is accomplished by being those qualities
One of the important functions of organizational culture is to facilitate collective commitment
true- culture shapes behaviors by facilitating collective commitment
An "employee of the month" parking space by the front door of a business would be considered a corporate artifact
true- organizational examples include acronyms, manner of dress, awards, myths and stories told about the organization, published lists of values, observable rituals and ceremonies, special parking spaces, and decor
Role modeling is not one of the career functions of mentoring
true- the five career functions of mentoring are sponsorship, exposure and visibility, coaching, protection, and challenging assignments
The statement "A world in which all people's basic meeds- such as shelter, clean water, sanitation, food, and reliable power- are fulfilled in an environmentally sustainable way and a company that improves the quality of the environment and the communities where we live and work" is an example of company vision
true- this is an example of a formal statement of org. philosophy, mission, vision, values, and materials.