MGT connect ch. 9

Diversity training programs make an effort to _______.

- develop the skills needed to manage a diversified workforce effectively - build awareness and skills in this arena - identify and reduce hidden biases

To become effective managers of diverse organizations, managers first have to identify and overcome a number of challenges, including ______.

- unexamined assumptions - stereotyping - a low level of cohesiveness - communication problems

The often unconscious tendency to assume something done differently in another culture is being done incorrectly exemplifies ______.

ethnocentrism

Employees who work in a country other than their native country are called ______.

expatriates

Individuals sent from a company's parent country to work in overseas operations are referred to as ______.

expatriates

The importance of diversity for U.S. companies is demonstrated by the growth of ______ in the U.S. workforce.

immigrants

When members of organizations inappropriately typecast their 'different' colleagues based on their own interests, values, and cultures, it is referred to as ______.

stereotyping

Quid pro quo harassment occurs when ______.

submission to sexual conduct is used as a basis for employment

The unseen obstacle that prevents many women and minorities from ascending the managerial ladder is known as the ______.

glass ceiling

The _____ _____ movement was the impetus for many of the rights we take for granted today.

Civil Rights

Company employees who are natives of the country where an overseas subsidiary is located are known as ______.

Host-Country nationals

Changes occurring in the global workforce include which of the following?

Technology allowing more people to work remotely Increasing diversity in the workforce A retiring workforce leading to gaps in leadership

Which of the following are the staffing options available when establishing operations overseas?

Third-country nationals Host-country nationals Expatriates

Corporate work and family policies ______.

are increasingly important recruiting tools

Hu thought his short work-related trip to Venezuela would be exciting. What he didn't expect was the disorientation and stress that he would feel while trying to work in such a different culture from his own. Hu is experiencing ______.

culture shock

Companies that hire a diverse workforce ______.

develop products that meet consumers' needs in regional and international markets.

Career _____ programs can give a wide range of employees exposure and experience in line jobs and as a result make senior management positions more available to them.

development

Sources of stress experienced by global managers include culture shock, language barriers, and ______.

differences in work values

Managing ______ means being aware of the characteristics that members of a group have in common yet managing them as individual employees.

diversity

According to researchers, younger workers can be challenging to manage because they tend to be ______.

high performers high maintenance

Skill building in diversity training is designed to teach ______ skills.

interpersonal

A glass ceiling is a metaphor for an invisible barrier for ______.

women and minorities to move up the corporate hierarchy

Which of the following is a component of support groups?

- emotional support - career support - feedback on problems

Which of the following are ways an organization can communicate to its employees the commitment top management has to diversity efforts?

- Participate in diversity programs and make participation mandatory for all managers - Incorporate the organization's attitudes toward diversity into its mission statement and strategic plans - Link managerial compensation directly to the accomplishment of diversity goals

Which of the following are the four cultural dimensions in Hofstede's model?

- Power distance - Masculinity/femininity - Uncertainty avoidance -Individualism/collectivism

Components of corporate work and family policies include which of the following?

- Care for elderly dependents - Time off to care for sick family members - Parental leave

Which of the following statements are TRUE regarding the cultivating of diversity for organizations?

- Cultivating diversity needs to be supported by the personal commitment of individual managers. - Cultivating diversity needs to be an organizationwide effort. - Cultivating diversity needs to be well-planned.

Mentoring programs are designed to do which of the following?

- Encourage minorities to assume management roles - Allow experienced workers to teach company norms to inexperienced workers - Help individuals interact with the informal leadership network within a company

Which of the following actions can companies take in order to help their expatriate employees succeed?

- Familiarize the employees and their families with the location before they officially relocate - Provide the employees clear objectives and expectations - Assign mentors to help the employees

Challenges of managing a diverse organization include which of the following?

- Keeping workers from only cooperating with people who are similar to themselves - Trying to understand the perspective of someone with a very different world view - Communicating effectively with team members who may not all be fluent in the same language

Which of the following are forms of disabilities as identified by the ADA?

- Speech impairments - Visual impairments - Alcoholism - Physical impairment from heart disease

An organization seeking to benefit from becoming multicultural and employing a diverse workforce should do which of the following?

- Train employees in diversity - Assess the organization's progress toward goals - Secure top management's leadership and commitment

Skill building in diversity training programs is designed to ______.

- allow employees to develop the skills they need to deal with customers - allow all employees to develop the skills they need to deal effectively with one another - teach active listening, coaching, and how to feedback

What are actions an organization can take to prevent sexual harassment?

- Develop a comprehensive organization wide policy on sexual harassment - Establish a formal complaint procedure - Discipline an offender immediately - Conduct training sessions with supervisors to explain Title VII requirements and procedures

An organization lacking in group ______ will experience mistrust, miscommunication, stress, and attitudinal differences, resulting in decreased performance.

cohesiveness

When group members perceive things and behave in similar ways, the group has ______.

cohesiveness

Stereotyping within an organization can ______.

decrease the aspirations and commitment of stereotyped employees

Employees who are not part of the prevailing group in a monolithic organization usually ______.

have low-status jobs

Which of the following statistics reflect the change in the number of women working outside the home?

- About one-third of married women earn more than their husbands. - Women make up roughly forty-seven percent of the labor force. - Nearly sixty percent of marriages have two earners.

Common unexamined assumptions people make concern ______.

- the role of men as providers - heterosexual norms - the role of women as caregivers

The Civil Rights Movement, which led to the Civil Rights Act of 1964, was the catalyst for many of the rights that we take for granted today. These rights include which of the following?

Equal opportunity in the workplace Fair treatment in housing Illegality of religious discrimination

What are methods that a company can use to attract a diverse, qualified workforce?

Executing effective recruiting practices Publicizing their commitment to diversity

Which of the following is sexual harassment?

Unwelcome sexual conduct as a condition of employment

Understanding someone else's perspective is difficult because our own _______ and perspectives seem so familiar.

assumptions

A successful manager in a global environment ______.

attempts to understand people from other cultures

A huge change in the United States' labor market has been the ______.

increasing amount of women working outside the home

Saaiy prefers to think of himself and his needs when making decisions. This preference suggests that Saaiy prefers a(n) ______ culture.

individualistic

Hostile environment sexual harassment ______.

leads to an offensive work environment

The United States workforce is expected to ______.

shrink due to lower birthrates

Workers for an overseas subsidiary that are natives of a country other than home or host countries are known as ______.

third-country nationals

How can companies recruit disabled and impoverished people?

- Offer to house the workers close to the job site - Send recruiters with job information to the areas where the workers live - Transport the workers to and from the job site

The changes impacting the size of the U.S. workforce include which of the following?

- Projected retirement of the baby-boom generation workers - Lower birth rates in the United States - Higher competition for the best candidates

An organization seeking to benefit from becoming multicultural and employing a diverse workforce should do which of the following?

- Secure top management's leadership and commitment - Assess the organization's progress toward goals - Train employees in diversity

Sexual harassment in the workplace ______.

- has both male and female victims - violates Title VII of the Civil Rights Act of 1964 - can include displays of pornography

Diversity and inclusion initiatives positively impact an organization's competitive advantage through ______.

- improved perspective in differentiated markets - increased ability to leverage creativity and innovation in problem solving - increased ability to attract and retain talent

The major identifier of a pluralistic organization is a(n) ______ population.

diverse

The role of support groups is to provide ______ and career support for minority groups.

emotional

Identifying and reducing hidden biases and developing skills to manage a diverse workforce are done through diversity ______ programs.

training

Identify statements that highlight the impact of minorities and immigrants on the U.S. workforce.

- Black, Asian and Hispanic workers hold more than one of every three U.S. jobs. - Foreign-born workers make up more than 17 percent of the U.S. civilian labor force.

Which of the following statements are true concerning bribes in international business culture?

- Danish companies have a low likelihood of participating in bribery. - International business bribery is still relatively common despite anti-bribery regulations. - U.S. employees are legally prohibited from bribing foreign officials.

Ironically, it is our own cultural conditioning that is an obstacle to us recognizing the degree of ______ in our world view; each of us believes our culture to be superior, and we see the world from that vantage point.

Ethnocentrism

True or false: An important step in career development is to make sure deserving employees have the opportunity to work in staff positions.

False

True or false: Obtaining top management's leadership and commitment is not necessarily critical for diversity programs to succeed.

False

______ are higher-level managers who help ensure that employee are introduced to top management and socialized into the norms and values of the organization.

Mentors

Which of the following are traits that may be associated with candidates who are likely to succeed in a global environment?

Sensitivity to cultural differences Cultural adventurousness Willingness to take risks Business knowledge

The main source of problems people have when working abroad is which of the following?

Their own cultural conditioning

Challenges faced by companies working with younger workers include creating stimulating work environments, offering reasonable work schedules, designing team work based projects, and providing opportunities for ______.

positive feedback

The purpose of an organization conducting a cultural-competency assessment includes all of the following EXCEPT ______.

using the data to identify prejudiced employees

An organizational assessment is a key step in managing diversity and should assess an organization's workforce, culture, policies, and practices, in areas such as ______.

recruitment compensation benefits promotions

Lack of cohesiveness in a group can affect performance in which of the following ways?

Increased miscommunication Decreased productivity

Which of the following changes is taking place in the global workforce?

Middle skills jobs are disappearing.

Which of the following are characteristics of a pluralistic organization?

More integration Affirmative action Unresolved conflict

The most common source of problems in managing diversity is ______.

communication

Managing diversity means being cognizant of the traits common to a group of employees while also guiding and meeting the needs of these employees as ______.

individuals

A ______ organization is one that has a low degree of structural integration, employs few women, minorities, or other groups, and thus has a highly homogeneous employee population.

monolithic

Common sources of stress experienced by global managers include all of the following EXCEPT ______.

office politics

Companies can help their global staff succeed by ______.

remaining in close contact with them

A company's sexual harassment policy ______.

should prohibit sexual harassment under any circumstances