MGT Exam 3

Brooke has decided that the appropriate leadership style would be to show friendliness and concern for the needs of her subordinates. According to the path-goal model, she wishes to be a(n) ________ leader. A. relationship-oriented B. participative C. supportive D. considerate

C

David supervises a group of employees who work towards achieving organizational goals. This group can be called a A. self-managed team B. task group C. command group D. cross-functional team

C

Good communication occurs only when the recipient ________. A. agrees with the sender's message B. acknowledges the message C. understands the speaker's meaning D. makes eye contact with the speaker

C

If you believe that you control your own destiny, which of the following personality traits are you likely to possess? A. external locus of control B. risk aversion C. internal locus of control D. high self-esteem

C

In the Myers-Briggs Type Indicator (MBTI), "sensing" personality types are those who ________. A. use reason and logic to handle problems B. see the big picture and dislike routine C. have a high need for closure and show patience with routine details D. like solving new problems and dislike doing the same thing over and over again

C

Managers could choose to do nothing when ________. A. performance standards are acceptable, though the employees have not attained it B. an employee fails to attain the standard because of internal problems C. the difference between actual performance and standard performance is low and acceptable D. the variance observed from the expected performance is caused due to unrealistic standards

C

McGregor's Theory X assumes that employees ________. A. seek out and accept responsibility B. prefer autocratic supervisors C. need to be closely controlled to work effectively D. enjoy work

C

The ________ style of leadership describes a leader who tends to involve employees in decision making, delegate authority, encourage participation in deciding work methods and goals, and use feedback as an opportunity for coaching employees. A. participative B. autocratic C. democratic D. laissez-faire

C

The control process assumes that ________. A. feedback is the only way to improve performance B. employee monitoring costs are part and parcel of doing business C. performance standards are already in place D. managers will be aware of the actions and activities of their employees

C

The path-goal theory is a(n) ________ model of leadership that extracts key elements from the expectancy theory of motivation. A. fixed B. alternative C.contingency D. untested

C

Trait theory ignores ________. A. physical traits of leaders B. the aspects of honesty and integrity C. the interactions of leaders and their group members as well as situational factors D. the fact that leaders should be able to create visions and solve problems

C

Which leadership theory believes that a leader's job is to assist followers in attaining their goals and to ensure that their goals are compatible with the goals of the group or organization? A. Fiedler's Theory B. Management by Objective C. Leader Participation Model D. Path-Goal Theory

D

Which of the following is an example of noise? A. sending unsolicited sales messages to prospects B. adding your contact information at the end of an e-mail message C. leaving a message on the answering machine when you cannot reach someone D. thinking about the party you attended last night while sitting in a lecture

D

Which of the following is true according to the MBTI®? A. Perceiving types are rigid and structured. B. Introverted types are practical and prefer routine and order. C. Feeling types use reason and logic to handle problems. D. Judging types want control and prefer their world to be ordered.

D

Which of the following stages in group development involves defining the group's structure and leadership? A. norming B. storming C. performing D. forming

D

________ is the final step in the management process, which provides a critical link back to ________. A. Organizing; planning B. Planning; controlling C. Leading; organizing D. Controlling; planning

D

The ________ model proposed that effective group performance depended upon the proper match between the leader's style of interacting with his or her followers and the degree to which the situation allowed the leader to control and influence. A. Fiedler contingency B. situational leadership C. University of Michigan D. path-goal

A

The ________ stage of the group development process is one in which close relationships develop and the group becomes cohesive. A.norming B. forming C. storming D. performing

A

The regular use of ________ can alert managers to potential problems and employees' intentions early enough to do something about them. A. attitude surveys B. performance incentives C. employee benefit plans D. employee engagement

A

This group really clicked. They got along well both professionally and socially. While at work they focused on work. This group is likely to experience ________ in productivity. A. a strong increase B. a moderate increase C. no change D. a decrease

A

A person who believes that what happens to him is due to luck or chance is said to have a(n) ________. A. internal locus of control B. Machiavellian personality C. external locus of control D. self-monitoring personality

C

According to the Big Five Model of personality, a person who has a wide range of interests and is imaginative, fascinated with novelty, artistically sensitive, and intellectual is described as ________. A. conscientious B. extraverted C. open to experience D. emotionally stable

C

According to Maslow's hierarchy of needs theory, when an employer provides his employees health insurance, he is taking care of their ________ needs. A. safety B. self-actualization C. social D. esteem

A

Amber has called her work group together to assign tasks for the day. In this instance, Amber is using communication to ________. A. control behavior B. provide feedback C. express emotions D. challenge her employees

A

Behavior patterns expected of someone occupying a given position in a social unit is called a ________. A. role B. status C. norm D. persona

A

Bernard expects his employees to "check their brains at the door." He does all the thinking, makes all the decisions, and issues commands to his subordinates. Bernard uses the ________ style of leadership. A. autocratic B. authoritarian C. democratic D. laissez-faire

A

Following a customer complaint, ABC Mfg. formed a problem solving team to find out why the system was producing unacceptable parts and make a recommendation to fix it. This is an example of ________. A. basic corrective action B. delayed corrective action C. immediate corrective action D. preventive corrective action

A

In the expectancy theory, ________ is the importance that the individual places on the potential outcome or reward that can be achieved on the job. A. valence B. instrumentality C. saliency D. expectancy

A

Organizational ________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals. A. effectiveness B. yield C. productivity D. efficiency

A

Stacey was invited to become a member of the class project team because the other members knew she had a high GPA and worked hard on all her individual assignments. Although the other members worked diligently to complete their parts, Stacey was not giving her best effort to this team. Which of the following is a possible explanation for Stacey's behavior? A. social loafing B. status incongruence C. role ambiguity D. group cohesiveness

A

Students often complain that having to work with assigned teammates results in a poorer group project. They are complaining about a(n) ________. A. external condition B. internal condition C. group member resource D. group task

A

A(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity. A. perceptual barrier B. information overload C. conceptual block D. physical barrier

B

According to Maslow's hierarchy of needs theory, a person's needs for self-respect, autonomy, achievement, status, recognition, and attention constitute his ________ needs. A. social B. esteem C. safety D. self-actualization

B

According to the JCM, which three job characteristics are crucial to an employee experiencing meaningfulness of his or her work? A. autonomy, feedback, and task significance B. skill variety, task identity, and task significance C. autonomy, task identity, and task significance D. skill variety, autonomy, and feedback

B

According to the Ohio State studies, the ________ dimension of leader behavior is defined as the extent to which a leader has job relationships characterized by mutual trust and respect for group members' ideas and feelings. A. relationship management B. consideration C. people orientation D. integrity

B

Alan has just given his subordinates a very difficult project. Now he is telling them he has every confidence they will be successful. Allan is using communication to ________. A. inspire B. motivate C. control D. manipulate

B

At the end of every month, the accounting department submits a balance sheet, statement of profit and loss, and cash flow statement to the senior management team. These are all ________. A. personal observations B. written reports C. oral reports D. statistical reports

B

During the communication process, the message is converted to a symbolic form. This process is called ________. A. decoding B. encoding C. deciphering D. expanding

B

In Maslow's hierarchy of needs theory, ________ needs form the lowest or foundational step in the hierarchy. A. psychological B. physiological C. psychographic D. psychomotor

B

In the expectancy theory, ________ is the degree to which the individual believes that performing at a particular level is instrumental in attaining the desired outcome. A. expectancy B. performance-reward linkage C. effort-performance linkage D. valence

B

People with a high need for achievement ________. A. make good managers, especially in large organizations B. prefer moderately challenging goals C. emphasize the rewards of success D. emphasize helping others accomplish their goals

B

Persons who are able to influence others and who possess managerial authority are termed ________. A. entrepreneurs B. leaders C. managers D. visionaries

B

The acceptable standards or expectations that are shared by a group's members are referred to as ________. A. affiliations B. norms C. criteria D. morals

B

The comparing step in the control process determines ________. A. a company's relative position in the industry in terms of performance variances B. the variation between actual performance and the standard C. a company's relative position in the industry in terms of the standards used D. the variation between actual performance and an external benchmark from a noncompetitor

B

The three components that make up an attitude are ________ components. A. active, behavioral, and adjustable B. cognitive, affective, and behavioral C. intentional, reactive, and adjustable D. emotional, creative, and environmental

B

Which of the following is true for organizational citizenship behavior (OCB)? A. The requirements of OCB are spelt out in employee job profiles. B. OCB is discretionary behavior which promotes the effective functioning of the organization. C. OCB is the behavior leading to permanent withdrawal from an organization. D. OCB is a performance measure of efficiency.

B

Which of the following management responsibilities determines if organizational goals are being achieved? A. designing the organization's structure B. measuring firm performance C. motivating employees D. formulating business strategy

B

Which of the following types of conflict is most likely to be dysfunctional? A. status conflict B. relationship conflict C. process conflict D. task conflict

B

________ refers to the process of monitoring, comparing, and correcting work performance. A. Verifying B. Controlling C. Checking D. Measuring

B

Which of the following are the three needs identified in the three-needs theory of motivation? A. need for achievement, need for admiration, need for power B. need for power, need for affirmation, need for affiliation C. need for achievement, need for power, need for affiliation D. need for power, need for achievement, need for affection

C

Which of the following is an example of a formal group? A. people who assemble in the company library to read B. a group of employees attending a colleague's wedding C. a functional department in an organization D. a group of employees who meet after work to play basketball

C

Which of the following is true for the communication process? A. The decoding process takes place within the channel. B. Noise cannot affect the encoding of the message. C. Encoding takes place before the message reaches the medium. D. The sender decodes the message and then transmits it.

C

Which of the following needs is the highest in Maslow's hierarchy of needs theory? A. social needs B. safety needs C.self-actualization needs D. esteem needs

C

________ consists of all the patterns, networks, and systems of communication within an organization. A. The grapevine B. Interpersonal communication C. Organizational communication D. Formal communication

C

During her performance evaluation, Cindy omitted a few of the details about her problems with her subordinates because she was afraid he supervisor would think her unfit for management. This is an example of ________. A. lying by omission B. framing C. self-advancement D. filtering

D

Early research on leadership traits ________. A. sought to prove that charisma was an essential trait of leadership B. focused on behavioral traits rather than physical traits of a leader C. found consistent and unique traits that would apply to all effective leaders D. focused on characteristics that might differentiate leaders from nonleaders

D

For communication to be successful, meaning must be imparted and ________. A. received by the other person B. acknowledged by the receiver C. feedback must be established D. understood by the receiver

D

Individual behavior in organizations includes ________. A. structure, culture, and team building B. strategies, norms, and roles C. policies and procedures D. attitudes, learning, and motivation

D

The first step in the control process is ________. A. comparing performance against expectations B. enforcing managerial control C. setting the desired standards D. measuring actual performance

D

The study of group behavior includes the study of ________. A. organization structure and culture B. perception, motivation, and learning C. attitudes and personality D. norms, roles, and leadership

D